Vodafone India Complaints & Reviews

8th sep 2018,
Vodafone has suspended my cell#[protected], with no prior communication.

When i tried to connect to customer executives, initially got wrong inputs & on repeated details, got to know my cell# is suspended due to some dot policy.

Cellular company misplaced my documents & didn't conveyed me to submit or so. With out any intimations they have suspended my connection & now telling me it has got suspended because adhar card is not linked to my cell#.

As per govt guideline, what i know is it is not needed to link your adhar card to cell#.

Also, to compliant to any govt rules, if vodafone needs any extra documents from me, they should have informed me, & should have given me the time lines to submit any such document.

This number i am using for almost 15 yrs, which is a regular account & paying on time.

I have below questions to vodafone,

1. My number is almost 15 year old, do they give service like this for old customers?

2. Why cheat on chat initially & gave wrong reason on call by your senior executive of vodafone when i tried to contact?

3. If vodafone team, need any kind of documents, why don't they conveyed this?

4. Which government policy forces to link my adhar card & if not instruct to suspend my number?

This has added lot of frustration & mental stress, since people not able to reach to me by any means.

I recently got a new postpaid connection from vodafone on 31st of august 2018 today it is 7th of september 2018 but my number is not activated the reason being unsuccessful address verification. I have visited vodafone store almost 4-5 times and they always end up saying ki sir your number will get activated in 2 hours but i don't know how long 2 hours actually is leaving me no option to do anything.
I kindly request to terminate this connection and provide me with the no dues form.

I have been using vodafone after porting from airtel due to network issues. While the coverqge has been good, i have been noticing reduction of internet speed after 9:00 pm. Vodafone networks do not provide the same internet speed during the day as they do during the night. I have also speed tedsed using ookla for an accurate results. Vodafone claims:10mbps.. Actual speed: 1mbps

Dear vodafone india,

Greetings of the day

Very disappointed from the responce of @vodafonein for improving network. Finally decided to port all my 3 @vodafonein number to other service providers. Earlier the network was sufficient ti make calls inside my room but now there is no @vodafonein coverage. Please do something fast

Vodafone number [protected]
Alternate number [protected]

Thanks & regards,
Saddam mujeeb

Dear sir,

I want port my sim in Vodafone prepaid & so that i received a call from Vodafone store then she tell me that best offer in Vodafone postpaid then i tell her that i want port sim in Vodafone prepaid...

She tell me that my executive will be meet to you at your house & he port sim in your choice either Vodafone prepaid or postpaid. Then i tell ok...

Executive reached at my home & i tell him that port my sim in prepaid & you force me that port in postpaid then i tell him that port my sim in prepaid only othewise not port my sim in vodafone..

then he tell him i port your sim in prepaid & then i share port no. & addhar no. to your executive...

today (25.08.2018) my airtel sim closed in the morning then i insert Vodafone sim then i see that my sim port in Vodafone postpaid...

I record all call of Vodafone executive..

Sales officer name:- Junaid Khan
Sales officer Mobile no. [protected]

Mansarover Jaipur (302015) Vodafone Customer care Mam mobile no. [protected]

Above 2 guys achieve our target, make pool to customer for wrong detail...

I sent regularly mail to Vodafone but my issue till that not resolve

I am trying to send a message for porting request but it is continuosly showing message not delivered error. I want better international roaming packs and for that reason i have to port out but its showing error since 3-4days. Even network of vodafone has been troubling since last few months. Most of the time it shows call failed and i am unable to get to other person

I have requested mnp to airtel due to network issues, i have got call from vodafone for this and they requested to take their postpaid services.

They promised that for old vodafone customers who wants to switch from airtel to vodafone they will give double network sim which will give perfect network even in basement and village area through satellite.

All these promises are false promises and after porting to vodafone i am getting high time network issues, i am attaching some of the screens shots for this. There is lot of call failure issues i am facing.

There was no point of porting this to vodafone, now i have to bear them for minimum 3 months which is really bad situation.

I would like to put name and no. Of vodafone employee who made false promises for this. - name of vodafone representative is - manya - mo. [protected].

Request you kindly take strict action against this company and support me come out from this.

To
vodafone tel-com-ltd
in-charge officer
mumbai zone
sub: request of please my no is [protected] stop my incoming call forwarding to hacker person no [protected]

hello! i have to inform this user sim no [protected] & [protected] this person is fake identity user i was to request vodafone this to stop my income call forwarding no i was already today 198 customer care talk and dial on ##002# stop request my call forwarding [protected] this person hacking my identity on bank details and paytm account please help me!
such crimes details are following intimation police record

kindly i hope my humbly request better response solved problem to me thank you!
your's sincerely

My Register mobile number is [protected]. i had a problem with my Vodafone number so call on Toll Free Number 199. At 5.30 PM Date 05 Sep. 2018. They did not give me any proper answer of my problem. they are abusing with me. i feel very very guilty. you agent do not have any manner how to talk with customer. how can i deal with customer. so Do Action on this any inform me. what is solution of my problem. my Registered mail id is [protected]@gmail.com or you can call me on this number.

Dear sir/Madam,

I have vodafone prepaid mobile no [protected], in this no outgoing message facility restricted, i have so many times talked to customer care but they not provide me proper solution, i have also verify the kyc and submitted adhaar no in vodafone store, but still issue persists,

kindly resolved my solution as soon as possible vodafone customer not helping me.

Hi,

This is to inform you that vodafone has activated the rental plan of 999 due to which my bill for 2months is rs 2000.

However i haven't requested for this rental plan. Also i have deactivated the internet pack and only calling is activated.
I don't understand for where they have activated this rental plan and sent this huge amount as my bill.
The other day vodafone staff called me regarding bill payment, i told her i haven't requested for this plan. When she checked on her system she confirmed that this request was raised by me.
As i have not requested for this plan. I am not liable to pay this amount.

I am been using vodafone since many years now and now looking at the service i am planning to switch to another network.

How can the company do so much of hassel in the bill of the customers. I have not even requested or neither aware of this plan.

Kindly look into this matter and i want this to be resolved asap.
First you send wrong bill amount and on the that they have stopped my outgoing services. I am not going to pay this amount.

I need the issue to be resolved asap.

Regards,
Prajakta apte

I am unable to do any online recharge for my vodafone prepaid number since end of August. I've tried from vodafone own website, paytm, phonepe, none of them work. I wish i dont have to go for a recharge from any retailer outside

Do let me know why is this happening and what am i suppose to do

This is related to mobile mela service that gets activated and charged twice without event prior notice and my consent.

The Mobile Mela service was suddenly activated on 02/Sep/2018 automatically and charged me Rs 25 and again on 2 sept 2018. When I checked my all SMS then I came to know that this service was automatically activated on Sept/02/2018.

When I call to vodafone customer care, executive told me that this service was activated from Internet and they are not aware of activation of such services.

I never activated mobile mela services from the Internet and deactivated now. But I didn't get my money back.

They are really doing fraud with there own customers for the sack of money.
Please look into this.

I have activated missed call alert services on my vodafone number. As per your terms and also as mentioned in the messages that i receive on missed call info, it is mentioned that i can view my pass missed call records at bit. Ly/2iwvjsm. However this link never works
Moreover, there is no other way to check the number of times a person had called and at what time. I am paying 30 every month and would expect a better service as other telecom companies like airtel are providing this service free of cost.

I have called and mailed many times for complaint about my VAS charges which I was not using.
Automatically I am getting subscription without any remainder or any activation msg.
I already told them to stop all my VAS subscriptions, still they sent me INR 837 added bill in my actual bill

I was offered 1 yr of netflix subscription by vodafone if i ported my number to vodafone. I have all the recordings of the conversation. Now when i have ported to vodafone, i am being told that i will be only be given 2 months of netflix subscription. This is purely cheating and vodafone is not ready to listen. I have been following up with vodafone. At first they were not responding and now after a lot of follow up they are not agreeing to provide requisite services.

Hi i was a vodafone customer in post paid mobile services till july 2018. Post july made a port out in airtel. Port out request was submitted post clearance of all dues and charges. Now again vodafone is calling and asking for 1302/- additional charges for the services which i have not availed. Will not pay this amount. Please look into the same as having daily calls from customer care.

Hi,

I submitted a request (Through phone) to close the existing connection ([protected]). I was asked to clear the bill. I paid the outstanding amount and was told that the request is in process and the connection will be closed in a week and will get a call. I didnt get any call instead the next month bill was generated.

I went to the vodafone center and enquired about it and they said customer was asked to retain the connection when they called but i never got a call and didnt tell them to reatin. They said some communication problem and i need not to pay anything they are raising another ticket to close this. Surprisingly today i. E., 4th september i got a legal notice to pay the remaining amount. Below are the tickets i have raised.

When i went to vodafone center, i asked to give the written proof that the connection closed. They said they dont give, only complaint no. Is enough. They are not at all ready to give in written form.

Here are the ticket number i have raised.

[protected]

[protected]

[protected]

Vodafone is literally cheating their customers. Its really a mental tension for the customers. They are really troubling me since i closed the connection.

Pls respond back to me with the details for the tickets i raised. Where it is blocking you to close the connection.

Note: i never told that i want to retain this connection.

Thanks,
Vijaya

Looks like vodafone is blocking the sms, where as a customer we can not send the port request sms to 1900. Already raised the complaint with the customercare but no use.. Planing to takeup this issue in front of trai (Telecom regulatory authority of india).

Mob no - [protected]
Complaint #[protected]

As its shame on vodafone to do like this to their customers.

I have gone to maldahiya varanasi vodafone store on[protected] at nearly 2:30pm to pay m-paisa of rs.2300 for paying home credit emi in mobile number [protected] but server was not working. The employee who was collecting money said you can pay your money to me i will send in m-paisa when server will working properly. I paid rs.2300 to her and went to home. From then i have gone to vodafone store about four times but not any massage received till now. I think my money have not been paid by your employee. I am a corporator in nagar nigam varanasi. I do not think about my money but it is not right. Your employee cheated me. They will be also cheated to other. By it your faiths on public will lost. If you do not take action immediately, i will go to police to complain because it will be habit of your employee to cheat people.
Ramzan ali
Coporator and member
Executive committee
Nagar nigam varanasi
Mob. [protected]