Vodafone India Complaints & Reviews

Hi
I am a Prepaid user of Vodafone and my main balance is -111.50. I don't understand in prepaid service, how a service provider provide you service with negative balance and it goes to 111 . I have raised this issue with Vodafone but they are not taking it seriously . Can you please help me out in solving this matter with Vodafone .
My number is : [protected]

I ported my Vodafone number to Airtel on 3rd of Feb due to a billing issue that I was facing in Vodafone even after clearing all the outstanding amounts.

Vodafone charged me extra in Jan and barred my network connection for the unbilled amount that was fluctuating constantly. This was not the first time they have charged me saying that I have used extra internet. Later I contacted Vodafone customer care and made sure that the amount under unbilled is a complete fraud as I was facing network issue since October and I have also placed numerous complaints regarding the issue through calls and Vi app (but it was not resolved). The plan I was using had an option of "200GB data rollover" but none of these facilities were provided. They kept on saying that I was the one who used it so I have to make the payment. In this place, I can assure you that the usage of my internet connection was the same throughout the year without any fluctuations but Vodafone has charged me mentioning that the unbilled payment is only due to MY USAGE even though I had network issue and barred connections.
So I asked them about porting and they helped me with getting OTP for it. I did ask them about the unbilled amount if I will face any issue regarding that, but two of their executives confirmed to me that I won't have to make the payment if i am changing the network and did not even update me that the payment is a must even though I change network before OTP day limit. So as they said I got the OTP and for that one week I did not have any internet connection (as it was barred) and placed the port request to airtel on 1st of Feb and the port was confirmed on the 3rd of Feb.
For that whole month, I did not get any intimation regarding this issue. But around March, I started getting messages mentioning I have to make the outstanding payment of Rs. 2746.31 (the last amount that the executive confirmed and was shown in the Vi app during the time of issue was Rs. 2200. the bill kept on fluctuating and when asked about that the executive confirmed it is due to app isuue) I did receive many calls from Vodafone and I said the same. Since the message I was receiving was from airtel (that if the payment is not done service will be blocked) I contacted airtel and enquired about that, the customer care executive told me there are no such things and it is all good from their end and I have to contact Vodafone regarding this. And since I have changed my network I was unable to contact Vodafone customer care from my end.

Now (date 22-3-22) airtel has blocked my service at 9.03 am mentioning that I have not made the payment. Yet again I am unable to contact airtel customer care as my number is blocked.

At the current location I am in, I have neither a Vodafone service center nor an airtel service center. I did mention to the Vodafone customer executive that there is no service center in my location to solve this, they ordered me to travel to the next city if I need a resolution,

I have been using the Vodafone network for nearly a decade and the bill amount usually fluctuates between Rs.400 to Rs.500 not more than that. But they brought me to this situation twice blaming me that my usage is extra from the limit.

Kindly help me with this issue as I am unable to contact both the network care center.

Don’t know if people are noticing it or not but from 2-3 months Vodafone idea data is getting used very fast. I was watching youtube video at 360p and it uses 100mbs for every 10 min video means that i am able to watch 3-4 videos and it will consume 2 gb easily. Is this some type of scam or what to attract people to buy more priceable monthly plan!?? Support this complaint everyone who is facing same issue.

I have been facing issue o[censored]nnecessary calls coming on my 12 yrs old number of yours on daily basis.

Please help me out of this else i have to change my connection and switch to other company.

reach me on my registered number at [protected].

There is a scam where the prepaid balance is systematically deducted by subscribing to various service. This is being done completely intentionally. I have sent Vodafone India all screenshots of the amounts deducted but to no avail.

From this morning 8:25 am to 11:00am(now) net isn't working at all and it comes again for few minutes only to go away again. I play some online games and lost so many times because of this issue 🤬🤬🤬🤬🤬

I recharged for r.239 pack valid for 28 days for 1.5gb/day but I got message that recharge was for 24 days and 1gb/day for rs 239. This is definitely betrayal because on screen you show something wrong and recharge less.

I had one prepaid sim with bengal circle and in the name of my father(aloke datta roy). The sim got lost and blocked on 10th march. On 14th march i went to vodafone store near dumdum road kolkata, they told us to convert from prepaid to postpaid sim and change it to kolkata circle and name transfer to my name (srijani datta roy).As per the informarion given from vodafone stor it will take at max 7 days to activate my postpaid sim. But unfortunately till now my sim is not activated. I am facing graving issue as this number is connected with my bank accounts. I am not able to perform any kind of online transaction. Please look out this matter urgently.
Cafnumber:kov[protected]
voda no: [protected]
my alternate no: [protected]

I am a retailer of vodafone.I am not receiving any service from your salesman nor from your distributor since 1 month and are neither attending my calls.Please take a speedy action as my customers are returning back.My distributor is Kamlesh Pandey.

Hello, I have not subscribed to any Vodafone services. But I am getting SMS that money has beend deducted from my balance for subscribing to some gaming service. Please deactivate the service an refund money.

My mobile number:[protected]

Today i recharged my no [protected] for Rs999/- for the validity of 365 days but service not restored

I recharged my number [protected] for Rs999/- but services not restored

I had applied my number [protected] for reactivation on 24 th feb but still there is no response from their side, so please help me in these case.

My number is [protected]

I have not selected any service. Still have received following sms

Hello!
Thank you for choosing to access Games World,
You have been charged Rs. 22
Your balance is Rs. 56.75

Vodafone customer care executive denied to register complaint nkr they are activating internet pack after successful recharge of Rs 48 for 2GB 21 Days. They are demanding for additional recharge of 99 to activate it. This will make cost of 2GB internet at rs 147.

I have been using my Vodafone number [protected] since it is been changed from HUTCH, i was in prepaid then converted to postpaid from past 5-6 years now, since Vodafone got merged with IDEA network, i have been facing network issues ( I HAVE LODGED COMPLAINT MORE THAN 10TIMES) and then wanted to port to any other network but whenever i send port message, customer service people was calling me and giving some exciting offers which made me to continue with the same Vodafone network, with Rs.199 +gst @18% = 234.82/- plan) but recently one month back i ported to other network clearing my all dues and i messaged PORT and immediately i got port transaction ID.. my question is if i was not paid the dues port ID will not get generated as per my knowledge or it is a common sense... I have already ported to the other network since 1.5 months now, but unfortunately i am getting calls /messages from Vodafone stating i have to clear my old dues...i, e Rs.588.98/- (WHEN MY PLAN WAS 199+GST @ 18% =234.82/- )... this is really not acceptable. I have received a message today with a payment link stating " ALERT ! TO AVOID SERVICE INTERUPTION WITH YOUR CURRENT MOBILE SERVICES PROVIDER, PLEASE CLEAR THE OUTSTANDING AMOUNT OF RS.588.98/- AGAINST YOUR VI MOBILE NUMBER xxxxxxxxxxx WITH RELATIONSHIP NUMBER xxxxxxxxxx LATEST BY 16/03/22.AND THE LINK...FOR MORE DETAILS CONTACT [protected] IGNORE IF ALREADY PAID".

I just do not wanted to drag this issue so i made my payment of Rs. 199+GST @18%= 234.82/- (235/- Payment i made) and then i called the person given above number i.e [protected] to inform i have paid a sum of Rs. 235/- which i was liable to pay, he didnot answer my calls for 3times i called then he called me at 10.03am, THE PERSON WHO SPOKE TO ME WAS VERY ARROGANT AND VERY HARSH SPOKEN WITH ME AND NO PATIENCE TO LISTEN TO THE OTHER SIDE ( I CAN PROVIDE THE CALL RECORDING ANYTIME ) AND SAYING I HAVE USED SOME" VAS " FOR RS. 353.98,

DEAR VI TEAM /MANAGEMENT PLEASE NOTE THAT I HAVE NOT USED OR ACTIVATED ANY VALUE ADDED SERVICES FOR RS.353.98/- PLEASE CANCEL IF THERE IS ANY!!! I HAVE MADE A PAYMENT OF RS. 235/- ON 16.03.2022.

KINDLY SEE THAT THE MATTER IS RESOLVED AT THE EARLIEST WITHOUT ANY FURTHER DELAY AND STOP INTERRUPTING WITH MY CURRENT NETWORK.

Hello!
Thank you for choosing to access FUN PORTAL,
You have been charged Rs. 20
Your balance is Rs. 3.77
What is this?

I'm unable to send sms on my phone number. It's coming as error 29.sms centre number is fine and stil problem is there

From 3/16 19:00 hrs, my mobile is not connecting to the Vodafone NW and the Icon in the mobile is blank.

No incoming / outgoing calls

Dear Sir,

I wish to bring to your kind notice that I have been wrongly charged Rs. 20 for accessing Games World on March 17, 2022 and Rs. 15 for accessing Bcafe Portal on March 16, 2022. These portals were neither accessed by me nor even opted for. It looks like gross cheating.

My cell. no. is [protected]

Kindly resolve the issue.

Please note that similar deductions have happened a number of times but I simply ignored despite deduction. I personally feel it is a serious issue and require immediate correction at your end.

With regards,

Deepak Shah
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