Vodafone India Complaints & Reviews

I am omprakash singh yadav. I had closed my post paid connection number [protected] due to my retirement from army service in may 17. I had paid all the dues. Despite that, i am still receiving rental bills. When enquired i was told that they have a reactivation request from me which is incorrect. Request close this connection immediately since this sim has not been used for last three months. My alternate number is [protected].

I stay in rajarajeswari nagar bangalore, ph - [protected].

I was facing network problem since 2 months due to cell tower removal, raised complaints to vodafone which were closed without solving.

They are not solving the network issue nor refunding the money in my prepaid sim.

I wanted to port to another number but the money in my sim will be lost.

Hence i kindly request you to advice vodafone to refund the money.

"you have used internet without a pack in your last bill cycle. This may lead to very high bills. You must upgrade your plan to get adequate internet & surf worry-free! Based on your consumption, we recommend the all new red 699 plan - 2017 edition & get 8gb data along with unlimited local/std calls+free calls on roaming + 100 free sms. All this at just rs699/month. Switch now & get 60gb extra free data if on 4g handset. To activate sms act red699 to 199 or click vodafone.in/i4. Switch"

This is the sms rcvd from no. 611123. I am using vodafone postpaid connection with internet pack and other. But they are misguiding so that people switch to there expensive package. This is also creating mental stress for me. Apart from that there's calls are drooping on regular basis.

People staying in the area are not receiving signals (No service) at the area where I am staying and I have raised complaint regarding the same. But the vodafone people (back end team) were saying we are in the process of resolving the issue and closing the Service Request without even confirming with me.

Dear sir,

Please search to vodafone mobile [protected] trace with address details and id proof, call details, tower location. Please sir send me details when you receive my complaint, send address details as a scan copy to mail address.

Please sir send immediately as soon as possible.

Thanking you.

Send to my mail id : vikesh. [protected]@gmail.com

I have received a bill for a call of 90 Min to 51717 to Astrologer amounting to Rs. 1260/-. I never called to this number. And a call to astrologer by me for 90 minute is Big Joke.
This is totally wrong, and a fraud by Vodafone. As we can see the same complaint from any other customers.

I have been charged 1260 saying that i have dialled this number 51717, wherein i had never made this call. Also the information reveal that the call lasted for 90 minutes. When i visited the vodafone store they made me a offer to reduce the bill amount up-to 1000 and continue the services else if i want to terminate the connection i have to pay the full bill amount. I don't understand why these companies making a fool of the users!

I received a bill amounting a total of rs.1741 which comprised o[censored]sual charges of rs. 300 and an alleged call on some special number, amounting to rs 1260.
I do not recall any such call being made from my phone and have observed a similar pattern with other vodafone users as well. I was given the bill in august. I tried to reason with customer care service people but they refused to understand. My number has been shut down and am being forced to pay the unchaste bill.
.
My number is [protected].
Please help as this is a clear misuse of power by the vodafone company.

Vodafone is charging bills since 3 moths for false isd calls which i have never made. The number belongs to tuisnisa in africa. Why one would call a number in tuinisia using id in era of internet.
Demand notice dated: 28.09.2017

Name : mr. Piyush mishra
Mobile no : [protected]

Relationship number : 68792863
Balance : 2316/-
Dear customer,

You have been our esteemed customer. We take pride in being able to serve you and have always strived to serve you better.

1. You are a subscriber of our cellular mobile network and you have been assigned, account number, mobile number and you have been using our cellular network.

2. You have been utilizing our cellular network and your outstanding amount due is rs. 2316/- of your vodafone cellular number as on date.

3. If the said amount of rs.2316/- is not paid within 5 days of receipt of this demand notice, we will be forced to file appropriate legal proceedings against you as deemed appropriate, for having utilized our cellular network and defaulting to clear the said sum of rs.2316/-.

We have tried to contact you over the past several days through several means to request you for the payment due. Unless you have already made the payment, kindly take out a couple of minutes to write a cheque or money immediately and call the below number during business hours to have it collected.

We understand that you would not like us to take any legal action; we too do not like to take legal action against our customers. However, would you not agree that one needs to pay on time for the services used by one?

For any clarification or any enquiry in regard to the outstanding on your account you can contact: mr. Sandeep on mobile no [protected] contact mail id [protected]@vodafone.com.

Pl reply with status and also provide your present contanct no.

If you are not able to reach me or busy, please sms i your old default vodafone mobile #and we will get back to you.

Please ignore if already paid.

Yours faithfully,

For vodafone mobile services limited

Credits and collections.

Please follow the below link to make the payment. You can make payment using credit card/debit card/net banking option.
https://pgi.billdesk.com/pgidsk/pgmerc/vodafone/quickpay/VODAFONE_details.jsp

That was the offer i get 26 septembe vodafone special offer!! Recharge with rs.22 & get 1 gb data for 28 days or recharge with rs.52 & get 2 gb data for 28 days, extra data to be credited in 4 hrs, as soon i recharge with 52 but i get only 1gb data, i call customer care 3times but they didnt take any action about that they give me a complain id [protected], my mobile no is [protected]

My wife and myself are very old customer of vodafone may be more than 15 years. We stay at pump house andheri east and have been facing serious issue regarding signal and connectivity in my house. I have sent more than 12-15 mails but have not received solution to my problem.in fact i always receive acknowledgemnt for my complaint but neither receive call from your engineer nor someone visit us to see the issue.

If you can check no. Of mails received from my id picture will be very clear to you. I am requesting you to please look into our concerns and also inform us escalation matrix in case this is outside your purview.

Hope someone will call us to understand our concerns.

Regards

Ashish gupta
[protected]

I have recently port airtel to vodafone ([protected]). But today i am faceing online recharging problem. Before recharge my no. See whats a my full talktime plan on my voda number. Than i see 110 to110. Than rechage but not give me fulltalk time balance... Than after i call custumer care but not friendly talking to me.. He is saying online recharge is not applicable of all custumer...??? I want my full talktime (110) on my no. [protected].

I, frenie rambhia am a vodafone customer for the past 12 plus years. My current vodafone number is [protected].

I had taken an add on card from vodafone bearing the number [protected]. I had this number disconnected sometime in 2016 after making all payments due on the same. Currently my vodafone number [protected] has been disconnected (Outgoing and incoming) for non payment of [protected].

I fail to understand why an esteemed company like yours fail to upload details of the payment despite doorstep verification of the same as well as gallery verification. Why is it that my number is disconnected now when its been over a year if your company claims that payment is due?

The above number [protected] is being used by someone else currently who i have no connection with.

I have made payments which have been verified by vodafone staff who had visited my residence about 4-6 months back. My payment was made is cash unfortunately i don't posses the confirmation receipt of payment anymore and have no proof of the payment now since its been over a year since the payment was made.

An harassment agency is given my number who have absolutely no knowledge of the above matter and no details of the account and talk utter rubbish. Any information we ask them, they have only one reply which is they don't have access to it.

Would request you to reconnect the above number at the earliest.

It's pathetic that a customer of over 12 years is treated like this.

Regards
Frenie

I received a bill for rs 20000 inspite of repeated requests to vodafone care to deactivate all the services and keep minimal service active.
After a lot of to and fro on good will i did pay an amount of rs 14000 after getting an assurance from mr khemnar in ur billing department that the remaining 6000 amount would be waived off (Thank god i have a recording of the same)
Now i receive a bill of the same amount and my services have been barred.
I am planning to approach the consumer court now to teach u guys a lesson not to ever cheat anyone

Vodafone is sending me incorrect invoice from past 2 months. I have provided all the issue details to vodafone customer care team, they have mailed me that in next bill, your charges would get adjusted. But they are not. I have been raising several complaints and they are resolving it without taking any action. One of the employee has clearly stated that the monthly rental of the plan would be flat 399. But, they are charging 498 in one bill. Whereas, 408 in another. I am calling them from last 3 days and they are assuring the optimum solution. But on the next day, they are closing the same without any action.

Mr amit srivastava allahabad office
Token machines not working
Tried to find out some personal whom can be, reported
During processes he started to misbahave
I asked who is senior to contact he told contact tel no 198,
Is it a system to resolve issues
Why senior personal name plate is not available in office who can be approached for problem solving
Why personal available tried to misguide people
If your company can not able to give sims or not able to resolve issues simply put a notice on gate, insulating is not the way
If coupons machines not working find out way
Pl post a senior personal displayed name
Pl put a complaint register to lodge complaint
Office coupons issue area and waiting area should have fans for out side personal to make suitable arrangements where one can wait comfortably
When coupons machines are out dealing personal deal relaxed and waiting personal let them wait if that is approach then nothing to say
Thanks regards n c mishra allahabad
Contact no [protected]

3 months in july as i moved from andhra pradesh to mumbai, i kept my old no on roaming. It worked fine for a month and then suddenly one day the sim stopped working and even after trying to put it on different phones, it kept showing "no service".

Even after multiple visits to the vodafone store at hill road, bandra, mumbai, the issue was not resolved. Everytime i went the store guy said that since the sim belongs to andhra pradesh circle and the number was on roaming before it went out of service, hence the mumbai circle cant do anything about it or issue a new sim card till the andhra pradesh circle deactivated the sim at their end. They issued me a new sim too which did not work and when i again went back and asked for it they said that since the old sim has not been deactivated by ap circle, they cant do anything about it. I cant port the number since the sim isnt working, so i cant sms from my old number for porting the number to mumbai circle.

The issue is 3 months old, i have been a vodafone customer for more than 6 years and this is how they treat me. I have made multiple visits to the store, caled up mumbai and ap helplines, emailed to vodafone people.

It is shameful and disappointing how they treat their loyal clients and still wish us to carry on with the network.

I have mobile sim of vodafone and it is not catching network signal at my home, where as sim got signal outside home/building area. Actually there is no network signal of any sim of any network provider's company inside the building/home. That's why i request you to kindly provide/enlarge/expand the network area near my home.
My home address is given below:-
Elegance apple,
B/h gunatit flat residency,
Near gaytri school, gotri,
Vadodara, gujarat.

I am vodafone network user.. I bought a number from vodafone store sector-15, chandigarh. The number they provided is [protected] and asked me to recharge the calling and internet pack for rs 445. After 15 days, my number was barred. I had to visit the vodafone store to ask the reason. They suggested incomplete verification is the reason and asked me to take another new number which is [protected] and they also said that recharge money will be transferred to my new number. The money has not been transferred yet on the new number. Again i visited vodafone store, this time the reason stated was activation of multiple numbers on same identity proof which i have never done. I have used only two vodafone numbers in the past. Even if this was the issue, its their duty to prior check for it and not to ask the customer to buy number again and get it recharged. Now, i am badly tortured and i don't want to use vodafone number. I want full refund of rs. 445.

I have paid my vodophon postpaid bill but vodofone customer care are calling daily and using bad words to me having audio call recording only.

I had keep on mailing no response

I need vodofone to pay for it