Vodafone India Complaints & Reviews

Dear team,

I am writing this mail to express my extreme frustration on the constant violation of full dnd request i had placed with vodafone on 23-jun-2017 for blocking unsolicited calls and sms.

Basis the discussions i have had with the vodafone customer care executives over the last 3 months, i have been told that it takes 7 working days to implement full dnd from the day the request is submitted.

This complaint is regarding the numerous unsolicited calls and sms i am getting even 3 months after asking for full dnd. Sms are still fine, i can delete them but the bigger problem is with the calls that i am getting from random mobile numbers, most of them are coming from hdfc bank offering personal loans; they call at random time on work days and on weekends disturbing me at office when i am into critical meetings.

I have logged around 9 requests for dnd violation with vodafone, some have been addressed while some are still wip.

Considering we have around 1.19 billion mobile users as of apr 2017 statistics, i can not possibly log a request for dnd violation by each and every mobile number.

This is the reason for my frustration and i an now looking towards filing a complaint with the consumer forum against both vodafone and hdfc as it's mostly hdfc bank which calls me for personal loans. I am open to log a case against and need advise to decide the next course of action that i can take to stop all these violations and penalize the parties responsible for this, i am open to any of the following possible options which i can think right now:
1) log a complaint with vodafone management
2) log a complaint with hdfc management
3) log a complaint with trai
4) log a complaint with police
5) log a complaint with the consumer court
6) tweet/write a mail to the telecom ministry

Request your guidance to please help me in taking this issue to a closure by advising me the best possible option to get the issue addressed and stop this once and for all.

Thanks and regards,
Abhinav

I had put in a request to vodafone regarding internet charges which i had not availed on 16th sep 2017. To which they replied that they agree that charges were not in line and would reverse the same within 24 hours. It is 26th sep today and still those charges have not been reversed, despite me calling customer care multiple times since last few days. Need action on my request urgently from vodafone india
My service request number: sr[protected]
Request date : 16.09.2017
Vodafone number: [protected]

My vodafone number is [protected]. I was shocked by seeing my bill of 1860. Rs. On going through it, i found that there is a deduction of rs 1260 of some value added service. That is dialed 51717 for 90 mins. This is insane. How can u guys deduct this much amount for some useless number. I also checked if there is any value added service activated on my number & confirmed the same from vodafone number. There there was no such service activated on my number. Then how hell u guys can add that on my bill amt. What kind of the special number is that. I want an answer for that & i that unnecessary amount to be removed from my bill immediately otherwise i am going to file a complaint against it because i have already seen the complaint history of vodafone for the same thing which is highly disappointing.. Carelessness from vodafone side for their customers.

Dear sir, with due respect i would like to say that the customer care no. 111 (Or any other customer care nos. Like 116, 198 etc) is not transferring my call to customer care executive from both of my mobile phones. Whenever i call to 111 and try to direct the voice machine to customer care executive as per the instructions, the machine always instantly redirect me to the main menu of the 111 number without any notification. My vodafone mobile phone numbers are: [protected] & [protected]. I would hope to get my complaint responded and resolved as soon as possible...

Complaint against to miss. Shurbhi vodafone custmer care excutive in rdc ghaziabad. Miss. Shurbhi lost my office time & very badly behave in my favour. I was going to your store solve my billing problem but miss. Shurbhi do't solve my problem besides solve my problem very badly behave in my self. So i was return to your store without solve my problem. But 2 days after stop my out going call. So please i want solve my billing problem and proper action for against miss. Shurbhi.

The mobile post paid account "[protected]" which was in my name, i did paid the clearance amount "inr 3768 and requested for the account closure and disconnection. As on date - 14 aug, i have paid the subjected amount and received the noc. But still for the account the monthly bills getting generated and directed to me.

I would appreciate for the early action and address on the same.

Hi,

I was charged extra money by vodafone for internet even though i had a data pack. On calling them they refunded my 930 rs charged by them. But the service tax of 930 rs (18% gst which comes to around 200 rs) is still not refunded. When i called customer care they assured the money (200 rs) will be refunded. But when i checked bill today, i am charged previous month charges plus late payment fee. Now they are saying, sorry your money wont be refunded.
Very frustrated with vodafone. Time to port to airtel!! My vodafone number +91 [protected]

I'd raised a service request for deactivation of my postpaid service on 14 jul '17 at the vodafone store, sungam, coimbatore. This was duly acknowledged by the store representative who had registered my service request and promised that my services will be deactivated 7 days from the request date (14 jul '17). I'd made the payment of all the outstanding as on 14 jul '17.
But the bill has been generated for my service. On reaching out to the customer care on 21st sep '17, the customer care representative had agreed that my service was reactivated on 28 jul '17. She had also said that a complaint will be registered against the store and i need not pay the current bill amount.
I keep getting reminders for payment of the dues. Why am i expected to pay for a service that has been deactivated and reactivated without my consent due to the lethargic attitude of the service provider?

This is to bring to your notice that i wanted a plan with more data pack usage, to which vodafone personnel confirmed to activate 499 plan (Unlimited calling, 15 gb internet pack per month) from august onwards.

However, vodafone without my consent activated 199 plan, due to which, bill of rs.1, 077/- was generated at the end of august. After several complaints regarding my bill, plan of rs.499/- was activated by vodafone on 3 august 2017.

Lastly, i was told by vodafone personnel, a multiple times, that the bill of rs.1, 100/- would be waived off by the company in the next cycle (Which is still due till date).

I am not eligible of paying the bill of rs.1, 100/-, as the bill was not due to my fault. It is vodafone's responsibility to stop harassing me for ceasing my telephone services and provide me with the waive off for rs.1, 100/-, before payment of my next bill.

Dear sir,
[protected] this is my vodafone prepaid number.if possible then i want to get call details of my vodafone number for last 6months because I forgot my some important numbers.so please give me call details to remember that numbers.plz send the call details on my email id.my email id is registered in customer care of vodafone.
regards
dipa

Sir/ madam,
I have submitted my request to vodafone office burdwan west bengal circle, for convert my postpaid connection to prepaid on dated 22/09/2017, duly paid all the outstanding with all the formalities required for, but till date no initiative have been taken from company end,
Please help me& do the need full as your earliest, so that i could get my prepaid connection as early as possible.
My mobile no. Is [protected]

I was vodafone customer till may 26 2017. After that i have changed my telecom provider from vodafone to jio. I paid my bill twice while porting. I have called multiple times to customer care, even visited vodafone store. I got a response on email that will get my access amount in 15 days on jun 14 2017. After 1 month that i visited vodafone store where i was supposed to get my cheque. They told ne that they didn't receive any cheque till now. Once they received, will get call. Almost 100 days has passed still no response from vodafone. These companies put late charges if customer doesn't pay bill on time. But during refund, they never show professionalism. They should refund with interest if they don't pay on given time. Please help.

One of vodafone agent named most probably mr. Sukanta debroy ph no [protected] agartala based has approached me and tactfully convinced me to buy vodafone post paid plan with monthly plan of rs.299 only. But end of the month i got a bill with monthly rental of rs 499 minimum. I asked the agent he said it will be solved by next month with monthly rental of rs.299 minimum. But it is 2nd month and still plan has not fixed. I contact to the vodafone care to convert the postpaid plan to prepaid plan and i was replied that the service cannot be chang before at least run for the 3 month. It seems a mentally harassment i am going through, with doubt in my mind that vodafone may charge any type of hidden extra charge by adding some valuadded service or anything similar. Now i want to simply convert the postpaid plan to normal prepaid service.

Dear sir/madam

This bring to your kind knowlede that vodafoen india excutives couldn't fullfilled their commitment as they committ to provide wave off of rs 300/- which were extra added in my bill cycle but they couldn't. My mobile no. Is [protected] they have added 300/- again in my current bill.
So please take some suggestive step.

Regards
Sourabh gulati

Sir 4 days before mene ek new postpaid sim k lie apply kya tha muje field man dene aane wala tha. Usne mere documents what's app pr le lie ar kha ki bol dena company ko ki de die pr usne abhi tak sim nhi di, 4 din se mujhe pagal bana raha hai
Uska number hai
[protected]
U can call me anytime as soon as possible

Dear sir / mam,
I have already resisted for discontinue contact no. [protected] on dates 31/08/2017. And i was told this no. Will be discontinue within one week. I received already called from ur concern person on dated 01/09/2017, and same they says this no. Will be discontinue within some, i have recorded both calls that recording i can share.

When i called on dated 22/09/2017 and your people says this no. Is still...

I am suman banerjee had a prepaid no. Of vodafone ([protected]). I received a call from vodafone toconvert prepaid to postpaid. I agreed to convert & vodafone company sent a person to deliver sim card. Next day another person came for verification. Next day i got a message that my post paid connection withdrawn for negative verification. On 23 sep 17 i went to vodafone store & applied for reverification. The same day outgoing facility & data service have been withdrawn without intimation.
Till date services are not started & i am unable to make any call for any emergency for last 2 days. I am feeling helpless & extremely harassed. I want compensation for this harassment.

Promised to give 349 recharge in 24 hours. But it is 72 hours and offer not activated on my number. As i have raised port reqeuest to change to other network. I called to the customer care 198 and they are speaking rudely and there is no concern about the customer. How cheap is the vodafone service. They are not about customers and they will show attitude on customers in call centre. I don’t want ur offers as we have so many networks treat customer as valued ones.

Since last two months i am following with vodafone customer service provider about my false data usage. Last month they did not charged me but in current bill they charged me 849 rs. I am continuously following with customer service provider they confirmed it will be reverse and after so many calls they said it will not be reverse. Vodafone service is really worst. I am having 4 numbers and i am going to close all of them due to this worst service.

Dear Team,

My Vodafone no is [protected] so i have paid all bills in last three day back but still my service is not activate. So what the process this type of customer harassment your end.

You will not resolved my problem so i will move to another company.

Regards,
Jignesh More