Vodafone India Complaints & Reviews

Dear Sir,
Iam mallesh from Sirikonda.. Mandal Kathalapur, , District Jagityal..Telangana 505462

Iam a jio retailer. My number [protected]
In my village we are facing network problem.. From last 15 days we are not getting any signal.. I complained several times to the Customer Care but no response from you..
Please Solve my Problem..

Thank you

I traveled to uk for work and got my international roaming activated 20/07. On arrival in uk on 22nd july i connected to vodafone uk and checked for data allowance in the vodafone app. It showed 23gb which was not present earlier as i had gotten my postpaid plan changed from 499 to 149rs. So i kept data pack on and consumed 270mb of 2g data by mistake.

Now my credit limit is 2500 and i have been given a bill of 181797 rs and being threatened by vodafone officials to pay it. I also did not receive any confirmation about me credit limit being increased neither did i get any calls from them.

But i did get a message which said some package of 500rs/day has been activated without my concern and i will be charged 500rs a day if i used this number.

I started using uk number as soon as i arrived here. So officially i have used the vodafone india number only for 2days.

I have told the officials i will not pay anything beyond my credit limit or double to limit since the cost of 270mb in both the countries is 100rs in india and 2-4£ in uk respectively hence i will not be paying anything more than that.

WTF...top company... Not even cares their customers properly... Run behind us like dogs till we port to their network.. But no proper customer service...not even take calls or respond to our mails...worst network and worst service...anyone who are planning to join Vodafone.. Better change ur decision...

My name is vinod d ramani

My vodafone number is [protected], gujarat.

I have first visited vodafone store at kithi char rasta, vadodara on 29/08/2017 and cleared my pending bill suggested by customer care officer, customer care officer strongly reused to take my application by giving reson that as month ending is going on so that he cant accept form on that same day and suggested me to come after 1/09/2017, so i called in customer care there it self and asked about such excuse given to me regarding not accepting application. After so much argument customer care officer had taken my form and given new sim card and told me that it will be activated within two days. Till 06/09/2017 new sim did't activated.

Suddenly on 7/09/2017 i got new offer to retain in post paid, after argument i agreed for offer and i got rejection sms for my application. (Why it took 8 days to process my application)

Now again on 09/09/2017 given fresh application to change from postpaid to prepaid with fresh documents and paid my bill as suggested by executive. Its almost 5 days, yet my new sim is not activated.

I have registered complain in vodafone customer care (Complain number:[protected] for my problem yet no any solution.

In last 6 months i have requested 3 times to disconnect my postpaid no [protected]. But every time they start the connection & send me the bill. Moreover this time they have sent me the bill without any service. After lodging a complaint (No-413518), on 9th september i received a call (Call details screenshot attached) that my number will be disconnected till monday, but till now it is showing signal without service. Simply i am being charged without any service. Every time they give excuse we didn't receive a consent to close. I don't understand even after repeated requests for disconnection, they are no closing the account.

Hi,

In the current bill of september as well as in august month,
I can see there are additional 20 rs & 35 rs for value added service which were i never activated.

Service are as below :-
1. Juno tele
2. Rozgar_seva_ppu_10
3. Rozgar_seva_ppu_10
It is unfair.

I have to pay for this deductions.

Please find the proof of it, i have attached with this complaint
Please reply on this why they have added this vas to mobile bills without asking user about it.

[protected],. I recently ported from vodafone postpaid to prepaid. When i was in postpaid the service was very nice, but when i changed, i was behind them for 2-3 weeks but nothing happened. I am not able to customer care. Went to the nearest vodafone store told the problem, they told it will be rectified but no response. Contacted custcomer care from a friends number a said the problem, and was told will get back to me. No mail, no message, nothing from their end. Waiting for sim to become 3 months old so that i can port to some airtel or something. Enough of this.

My card was prepaid and i converted to postpaid.. I got a call from vodafone and msg that convert it to post and i did recharge in prepaid of 347 before 2 days only so she said that it would be reversed in first bill so yet it is not reversed... And customer care ones are helpless just saying that be on hold for 2 min and keeping on hold for half and hr... Had a word with akshay and rozina floor supervisor but they are just carless for all customers... Hope my problem will resolve soon..

Hello! Wwe zone pack is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of rs.90 has been deducted. Your current balance post service activation is rs.132.195. To deactivate sms stop to or call 155223 (Toll free). Dial 123 (Toll free) for songs. To download callertune app click hyperurl.co/vs (Toll free)
I received this msg. And the comedy in this case is that it was subscribed while i was sleeping in night putting my internet connection on. Both the vodafone store and customer care didn't refunded me my money. I need it back.

I made a request at vodafone store for migration from postpaid to prepaid and they told me that it will take 4 days and come after 4 days for migration and got cleared all my dues. Also they told me that not to use this number for outgoing as charges will be charged for 4 days and now i am stuck and not able to make any call in case of necessary. What the hell is this. For the same thing i confirmed from vodafone customer care they told me it take only 8 hrs, not able to understand who is misguiding me either vodafone store or customer care. I need resolution for this problem. They keep on calling to their store instead of providing full time solution at once. Not able to understand what will you gain for misguiding the public and the user who has been using your service from last so many users. This is the one most reason why user opt for other service provider as he/she loose trust

Dear sir,

I taken vodafone connection with following number 91+[protected], and have monthly internet pack activated of 95/- per month for 650 mb. Which deactivation request i made to customer care in every month from last three to deactivate the internet pack of rs 95/- but not yet deactivate & i got the every month bill with the same amount of charge of internet without using any mb data.

I made complaint on mail on 10/09/2017 and after four reminder they are not responding on any mail.

Regards,
Ratan mishra,
Nashik maharashtra
91+[protected]

I had ported my number to vodafone after hearing lot of positive feedback from my friends some days back. I had gone to vodafone center in basveshwarnagar branch here in bangalore. Near pavitra paradise.
I had clearly told the executives that this would be my secondary phone, i need the basic plan. When activating, i was promised bill plan of 245 rental/monthly.
Following month, bill got generated for 499 rental. Not sure how this plan was activated. When i talk to customer care, they are blaming me and convincing me that i approved this plan which is absolute false.
My number is [protected]. I have raised complaint, waiting for proper resolution of this

Dear sir
My name abu taher sarkar. My mobile no is [protected].
I need full call details (Incoming & outgoing) also sms, if possible, for the number [protected]
Pls my last 3 months bill details send to my email
I will be very thankful and grateful to you. My email id is [protected]@gmail.com
I will be waiting for ur reply
Thank u very much
Abu taher sarkar

My. No is [protected] postpaid to prepaid. Vodafone store rccutive online download eadhar documents is invailid issu pls action... So this is my document is valid. Im soing the verification on line valid docs but no. Response the vodafone store excutive... She vodafone excutive say that ur id is in vailid. But komal say that u mak the payment till dated 19 sept than chanse the plan post pai to prepaid i have make payment withi 2minuts but no responce the vodafone store

Kindlly take complaint and legally action...

Best regard
Arvind singh
[protected]

[protected] that one my vodafone no but i want to port it another network.. But i got one call from vodafone they given me a commitment 398plan will be available on ur no in next 48hours still nothing offered right now. After 3-4day i am continuously calling to customer service centre but they giving in appropriate answers forthe same.. I am irritating for the given i unable to found any solution

I have received a call from one of your executive on 12/09/2017. He told me that yesterday was the last day for linking my number with aadhar card which is wrong information. Then he told me that he will send an executive at my house so that i can link my aadhar card if i take one of the plans. When i refused to take a plan he suddenly became uncooperative. I got a call from this numbre -[protected]. Please dont give wrong information to your customers to sell your plans.

I am a vodafone india postpaid customer. Never missed my bill payments.
Last month (August, 2017) my bill due date was 23rd but i paid the amount on 14th itself.
The issue began, since i made my bill payment through central governments digital seva, csc. And this payment didn't reflect in the vodafone account.
I explained this to vodafone customer care thrice and just received almost similar to an auto response.
Then raised the issue to regional nodal officer. He called many times but my issue was never sorted out since he didn't have knowledge about csc or digital seva.
Meanwhile i got the next month bill. Already my outgoing facility was barred. After the september month bill they deactivated my incoming also.
Whilst there is an ongoing issue how could they do this. This is a very very bad policy.

I activated a one time internet recharge pack last year, i. E; 2016. I do not recharge the number often. Whenever i recharge the network is making no exception and auto renewing the pack again and again for the last 6-8 months.

If this is not unethical, i do not know what is. I called up customer care on 7th september when i noticed vodafone is looting the whatever the balance i had, to deactivate the auto renewing 'internet pack. They sent me a message that they have deactivated it.

Surprise arrived today via a message quoting your internet pack has been renewed. I am very irritated with the unethical behaviour of vodafone network.

Phone: [protected]

I called the customer care 4-5 times in week regarding, not getting offer of 398 unlimited net and calls pack on my vodafone number.
Take action on it as rather as possible...
The main problem. Is about that the 398 offer is not offering me even after talking to the customer care person..
The customer care person is telling that u will get the offer soon soon sir... But it total 1 week completed till now also i not get the offer...
. So plz understand. My problem..

I have registerd my complaint on 14th august regarding rs. 105 rs charged against vas service in the bill dated 12th august 2017. For which i waived off for the charges rs 105 on a last day before the due date.in the same complaint i have said that in the next bill cycle it is showing me unbilled amount against vas services of rs. 37, which is just continuation to previously activated service. Now no customer care executive is lodging the complaint. Also when i sent the port out request, i received the call offering me same service with additional data and less rentals (I. E. Rs 299) which is unnecessarily charging me for sms. I have also been told that this will be the plan forever. And now cse says its only for 1 month as welcome offer. I will not going to pay any extra penny for non used services. If recordings of phone calls is required i have it with me