Vodafone India Complaints & Reviews

Hi,

In the current bill of september as well as in august month,
I can see there are additional 20 rs & 35 rs for value added service which were i never activated.

Service are as below :-
1. Juno tele
2. Rozgar_seva_ppu_10
3. Rozgar_seva_ppu_10
It is unfair.

I have to pay for this deductions.

Please find the proof of it, i have attached with this complaint
Please reply on this why they have added this vas to mobile bills without asking user about it.

+1 photos

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Address: Bangalore, Karnataka, 560103

[protected],. I recently ported from vodafone postpaid to prepaid. When i was in postpaid the service was very nice, but when i changed, i was behind them for 2-3 weeks but nothing happened. I am not able to customer care. Went to the nearest vodafone store told the problem, they told it will be rectified but no response. Contacted custcomer care from a friends number a said the problem, and was told will get back to me. No mail, no message, nothing from their end. Waiting for sim to become 3 months old so that i can port to some airtel or something. Enough of this.

Oct 19, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Vodafone India Customer Care's response Hi Ebel roy,

Please don't worry! We will have this checked and will call you shortly with an update.

Regards,
Vodafone India

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Address: 400092

Website: vodafone customer care

My card was prepaid and i converted to postpaid.. I got a call from vodafone and msg that convert it to post and i did recharge in prepaid of 347 before 2 days only so she said that it would be reversed in first bill so yet it is not reversed... And customer care ones are helpless just saying that be on hold for 2 min and keeping on hold for half and hr... Had a word with akshay and rozina floor supervisor but they are just carless for all customers... Hope my problem will resolve soon..

Oct 21, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Vodafone India Customer Care's response Hi Akshay ved,

Please don't worry! We will have this checked and will call you shortly with an update.

Regards,
Vodafone India

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D

dilip naruka

from Bargarh, Odisha

Sep 13, 2017

Dear sir I need the major dialing call number which is dialing by above given vodafon number.plz help me I hope u listen my request.thanks

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Address: Alappuzha, Kerala, 688524

Hello! Wwe zone pack is now active on your number, as requested. This service is valid till[protected] and a 30 days rental of rs.90 has been deducted. Your current balance post service activation is rs.132.195. To deactivate sms stop to or call 155223 (Toll free). Dial 123 (Toll free) for songs. To download callertune app click hyperurl.co/vs (Toll free)
I received this msg. And the comedy in this case is that it was subscribed while i was sleeping in night putting my internet connection on. Both the vodafone store and customer care didn't refunded me my money. I need it back.

Oct 21, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Vodafone India Customer Care's response Hi,

Please don't worry! We will have this checked and will call you shortly with an update.

Regards,
Vodafone India

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Jay Savla

from Mumbai, Maharashtra

Sep 13, 2017

I wanted information for the OnePlus 5 game so I pressed the button 1 for information but it automatically deducted my balance and enrolled me although I didn't want to be part.mobile number [protected]

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Vodafone India Customer Care's response, Sep 14, 2017

Verified Support

Hi,

Please don't worry! We will have this checked and will call you shortly with an update.

Regards,
Vodafone India

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Address: Chandigarh, Punjab

I made a request at vodafone store for migration from postpaid to prepaid and they told me that it will take 4 days and come after 4 days for migration and got cleared all my dues. Also they told me that not to use this number for outgoing as charges will be charged for 4 days and now i am stuck and not able to make any call in case of necessary. What the hell is this. For the same thing i confirmed from vodafone customer care they told me it take only 8 hrs, not able to understand who is misguiding me either vodafone store or customer care. I need resolution for this problem. They keep on calling to their store instead of providing full time solution at once. Not able to understand what will you gain for misguiding the public and the user who has been using your service from last so many users. This is the one most reason why user opt for other service provider as he/she loose trust

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Address: Nashik, Maharashtra, 422007

Dear sir,

I taken vodafone connection with following number 91+[protected], and have monthly internet pack activated of 95/- per month for 650 mb. Which deactivation request i made to customer care in every month from last three to deactivate the internet pack of rs 95/- but not yet deactivate & i got the every month bill with the same amount of charge of internet without using any mb data.

I made complaint on mail on 10/09/2017 and after four reminder they are not responding on any mail.

Regards,
Ratan mishra,
Nashik maharashtra
91+[protected]

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Address: Bangalore, Karnataka, 560079

Website: vodafone India

I had ported my number to vodafone after hearing lot of positive feedback from my friends some days back. I had gone to vodafone center in basveshwarnagar branch here in bangalore. Near pavitra paradise.
I had clearly told the executives that this would be my secondary phone, i need the basic plan. When activating, i was promised bill plan of 245 rental/monthly.
Following month, bill got generated for 499 rental. Not sure how this plan was activated. When i talk to customer care, they are blaming me and convincing me that i approved this plan which is absolute false.
My number is [protected]. I have raised complaint, waiting for proper resolution of this

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Address: 742308

Dear sir
My name abu taher sarkar. My mobile no is [protected].
I need full call details (Incoming & outgoing) also sms, if possible, for the number [protected]
Pls my last 3 months bill details send to my email
I will be very thankful and grateful to you. My email id is [protected]@gmail.com
I will be waiting for ur reply
Thank u very much
Abu taher sarkar

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Address: Gautam Buddh Nagar, Uttar Pradesh, 91

My. No is [protected] postpaid to prepaid. Vodafone store rccutive online download eadhar documents is invailid issu pls action... So this is my document is valid. Im soing the verification on line valid docs but no. Response the vodafone store excutive... She vodafone excutive say that ur id is in vailid. But komal say that u mak the payment till dated 19 sept than chanse the plan post pai to prepaid i have make payment withi 2minuts but no responce the vodafone store

Kindlly take complaint and legally action...

Best regard
Arvind singh
[protected]

Vodafone India customer support has been notified about the posted complaint.

Sep 14, 2017

Updated by neema.singh60 Dear sir,

I surrender the cell no.[protected]-post-paid. I paid the bill rs.1800.00 yesterday (04.09.2017) evening time till date as 19.09.2017. Please disconnect my number and return my security deposit. I have worng comitement to ur excutive mis komal change ur no postpaid to prepaid but no possibilities. Vodafone excutive say that my id is invailid (Adhar card) so that telephonice discusin is couse. Kindly inform me for your quick action. I inform in this connection yesterday evening time by mail. Please cooperate us.
With regards,

Yours faithfully

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Address: Pune, Maharashtra, 411033

[protected] that one my vodafone no but i want to port it another network.. But i got one call from vodafone they given me a commitment 398plan will be available on ur no in next 48hours still nothing offered right now. After 3-4day i am continuously calling to customer service centre but they giving in appropriate answers forthe same.. I am irritating for the given i unable to found any solution

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I have received a call from one of your executive on 12/09/2017. He told me that yesterday was the last day for linking my number with aadhar card which is wrong information. Then he told me that he will send an executive at my house so that i can link my aadhar card if i take one of the plans. When i refused to take a plan he suddenly became uncooperative. I got a call from this numbre -[protected]. Please dont give wrong information to your customers to sell your plans.

Oct 15, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Vodafone India Customer Care's response Hi Devangana Das,

Please don't worry! We will have this checked and will call you shortly with an update.

Regards,
Vodafone India

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I am a vodafone india postpaid customer. Never missed my bill payments.
Last month (August, 2017) my bill due date was 23rd but i paid the amount on 14th itself.
The issue began, since i made my bill payment through central governments digital seva, csc. And this payment didn't reflect in the vodafone account.
I explained this to vodafone customer care thrice and just received almost similar to an auto response.
Then raised the issue to regional nodal officer. He called many times but my issue was never sorted out since he didn't have knowledge about csc or digital seva.
Meanwhile i got the next month bill. Already my outgoing facility was barred. After the september month bill they deactivated my incoming also.
Whilst there is an ongoing issue how could they do this. This is a very very bad policy.

Oct 15, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2017

Vodafone India Customer Care's response Hi Asha simon

That's not the experience we want you to have :( Kindly help us with your contact number using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8

Regards,
Vodafone India

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Address: Hyderabad, Andhra Pradesh, 500084

I activated a one time internet recharge pack last year, i. E; 2016. I do not recharge the number often. Whenever i recharge the network is making no exception and auto renewing the pack again and again for the last 6-8 months.

If this is not unethical, i do not know what is. I called up customer care on 7th september when i noticed vodafone is looting the whatever the balance i had, to deactivate the auto renewing 'internet pack. They sent me a message that they have deactivated it.

Surprise arrived today via a message quoting your internet pack has been renewed. I am very irritated with the unethical behaviour of vodafone network.

Phone: [protected]

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Address: Thane, Maharashtra, 421302

Website: [email protected]

I called the customer care 4-5 times in week regarding, not getting offer of 398 unlimited net and calls pack on my vodafone number.
Take action on it as rather as possible...
The main problem. Is about that the 398 offer is not offering me even after talking to the customer care person..
The customer care person is telling that u will get the offer soon soon sir... But it total 1 week completed till now also i not get the offer...
. So plz understand. My problem..

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I have registerd my complaint on 14th august regarding rs. 105 rs charged against vas service in the bill dated 12th august 2017. For which i waived off for the charges rs 105 on a last day before the due date.in the same complaint i have said that in the next bill cycle it is showing me unbilled amount against vas services of rs. 37, which is just continuation to previously activated service. Now no customer care executive is lodging the complaint. Also when i sent the port out request, i received the call offering me same service with additional data and less rentals (I. E. Rs 299) which is unnecessarily charging me for sms. I have also been told that this will be the plan forever. And now cse says its only for 1 month as welcome offer. I will not going to pay any extra penny for non used services. If recordings of phone calls is required i have it with me

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Dear sir,
I have purchase new vodafone sim, connection no.[protected] at that scheme as 1gb net daily + unlimited call for 84 days, but my net not working i have goes to rajkot vodafone store his executive told me that due to new sim verification you insert sim card in 3g phone therefor above scheme was cut off
Pl do needful
Thanking you
Regards
Bhavesh

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Address: New Delhi, Delhi

Website: vodafone

My number was given to another user even when i m regularly using my number on daily basis. How can you deactivate my sim when my sim is inservice. How irresponsible and mistake was done by vodafone executives. How can they give anybody my number when i m using it. Because of this i face alot of problems. Even when i m trying to call on customer care executives they are not attending my call.

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Address: Purulia, West Bengal, 723121

Website: Vodafone.in

M-[protected] (4g)

12/9/2017 ko rs.96 ka recharged kiya tha.
10gb data (2gb3g/8gb4g)
V. Care se pucha to kaha.. Ha up 4g offer ke liye applicabal ho. Up rechar kar sakte ha.
But 8gb data use ne kar parehe ha
V. Care se aj puche to kaha
Up ka ariya 4g nehi ha. Up use ne kar pao get? Sorry.
Asking-to up kya,
V. Care ye upka problem ha.
Kuch action hoga.

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Address: 160101

M unable to send sms from my vodafone number [protected]. Called at 198 many times to resolve the issue but didn't get it resolved.. infact they blocked my number and now m unable to complain on 198 again.. please help me out as I need to send sms to upgrade my sim otherwise it will be deactivated from 15-09-20!7.

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Address: 678540

My number is [protected]. Please deactivate automatically added vas "celltick myth busters pack" which i cannot unsubscribe thru sms. Moreover your call center executives are useless to help and support as they also dont know how to stop these unwanted service. The mentioned vas has appeared on my monthly bill for past 2 months continuously and every time call center guys confirm us it is deactivated and will not appear on the monthly bill. Hopeless service.

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Vodafone India Complaints & Reviews

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Vodafone India reviews & complaints page 449

vodafone india value added service activated without my consent

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not able to connect to customer care or activate plans

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fake promises given by vodafone

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deduction of rs.90 without my knowledge

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vodafone mobile service provider

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internet monthly charges

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billing amount different

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bill details

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not valid my aadhaar document download of online

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wrong commitment on the behalf of port request

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I am complaining about your executive

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billing/payment issue

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unethical behaviour

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not getting offers

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regarding invalid vas charges

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scheme not given

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not in service number even the no. is active and in daily use

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8gb 4g data loss

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unable to send sms

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vas deactivation

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