Vodafone India Complaints & Reviews

Hi All,

My Citibank Credit Card ( [protected] ) was used on 18-May-2017 to pay Vodafone Bill Payment. I have been contacting the Vodafone since 18-May-2017, however there is positive response so far. I request you please look into this matter and refund my money back asap.

Credit Card Number: [protected]
Card Holder’s Name: Veerabhadra Rao Mallavarapu
Date of Transactions :[protected]

Rs 20, 000.00 was spent on your Credit Card 4386XXXXXXXX3420 on 18-MAY-17 at VISA BILLPAY-VODAFON.
Txn Ref No: 74568227138340445401923

Hai, my name Harisha K S.I recharged 348 rs Vodafone plan through Vodafone eshop website.first time recharge it won't complete the step. So i pressed back button and again I tried 2nd time, 2 nd time completed and two times same 348 rs deducted from bank account. To increase your business you are tied up Vodafone Eshop payment gateway service right, so for this problem you are the responsible. I want one time deducted 348 rs refund from ur side to same my bank account where from that is deducted and without deducting any service charge. I hope you will refund my 348 rs to my account.

I have received a call from vodaphone stating new plan as per your budget. Unfortunately i went in for the plan. They said there will be 3 g data etc. When the plan was changed my mobile data stopped working. I called customer care n the only soln was send sms start or call 1925 to activate. Every time i do n the reply was basic plan is already activated. When i explain the same to the customer care again they advise me to mess stating its not activated.

Worst service n i am paying unnecessarily 499.

I was a happy airtel customer, but one day i had received a call from vodafone asking if i would like to port my number to vodafone. Vodafone offered a plan which was quite an unresistant offer: 500 rs monthly rental unlimited local/std calls plus 6-gb internet free for life + 9-gb of additional data pack just for three months and subsequently i had applied for porting and successfully ported to vodafone. Now recently when i checked with their mobile app only 5-gb of internet data it was showing and i immediately called up their customer care on sunday (28th may 2017) to inquire about my missing additional 10-gb of data, they said this plan no longer exists and asked me to switch into another plan of same rental and calling features however in this plan i will get 5-gb internet for life + 10-gb additional for next three months, again i happily opted this plan, and their executive told us 5-gb will be added instantly and 10-gb after 48 hours. 5-gb data did come in my account but now after 3 days i. E. Yesterday (30-may-2017) i rechecked again for additional 10-gb, now their executive was telling me, there is no such plan and you will not get any 10-gb of data. I felt cheated with this incident and since i am freshly ported to vodafone as per mnp rules i cannot port back to my original operator unless i complete my 90 days of porting cycle. I would like to take strict action against vodafone who is cheating people and giving them hard time with their unethical behavior. If required i would like to go consumer court as well. I just dont want to sue them to get some compensation but want to teach them lesson about morality and ethics. Its not my fight anymore i am sure if they must have done this other people as well. I am also filing up the petition on change.org for change in mnp rules. We live in a democratic country, cheaters mobile providers like vodafone mustnt go away with such behavior easily.

Value added services are automatically activated on my prepaid vodafone SIM ([protected]), everytime new VAS are activated and I have to deactivate everytime. Many times the amount is not refundable. I have tried for customer support but customer care number is not working for Maharashtra circle.
I am really fed up with the services the vodafone is providing. My prepaid number is [protected]. Everytime I callled the customer executive for the same but did'nt get any satisfactory answer or call not reached to customer support (toll free 198 is not working and also [protected]). If this continues then I will surely switch my number to other network...
Vodafone doing fraud with customers year 2017 bcouse this company in loss from jio so they activate any VAS without confirmation and deduct from balance i suggested to vodafone if not stop fraud i will port all my family contact no permanently.

I have received this message today morning, search the internet and found so many complaint about it.

Hello! Dotbot pack is now active on your number, as requested. This service is valid till[protected] and a 15 days rental of rs.75 will reflect in your next bill. To deactivate sms stop to or call 155223 (Toll free). To download callertune app click hyperurl.co/vs

Hi,

Value added services are automatically activated on my postpaid vodafone SIM, everytime new VAS are activated and I have to deactivate everytime and the amount is added with the current bill cycle.

I am really fed up with the services the vodafone is providing. My postpaid number is [protected]. Everytime I callled the customer executive for the same but did'nt get any satisfactory answer. If this continues then I will surely switch my number to other network.

I have 2 vodafone numbers and in september i merged both the number to red family plan. After that whatever bill was received, i kept making payment.in march 2017 i separated both the number and hten also whatever bill was received i made the payment. To my surprise, i received call from vodafone asking to make the payment for rs. 630.00 else the number will get deactivated. When i tried to find out what was this all about, i came to know that there were 3 accounts against my second number, 1 before the billing was merged, one when billing got merged and one after the billing got separated. They said that 2 accounts are deactivated due to non payment and only one is active. Now the number will get suspended if i dont make the payment. When i called customer care 2nd time, i was told i have to make payment of rs. 578.73 for inactive account number. I said fine i will make the payment, and to get the details of account number i called again 3rd time and to my surprise i was told this time that i have to make payment of 578 and 630 both as 2 accounts are deactivated. They have neither provided me the bill details, nor sent me the bill and now blackmailing me to make the payment.

Vodafone doing fraud with customers year 2017 bcouse this company in loss from jio so they activate any vas without confirmation and deduct from balance i suggested to vodafone if not stop fraud i will port all my family contact no permanently they activate dotbot without any confirmation and deduct 75 from my balance i very unsatisfying with vodafone

I have been using my brother's cell since quite long time. My sim seems to have got damaged & isn't getting detected. My brother isn't in the same city, vodafone guys are insist that my brother has to be physically present to get the sim. I have subscribed to plan, i'll be losing it. Noc, authority letter other attested proof isn't allowed, even banks permit noc/authority letters. Why is it that i have to migrate to postpaid to get the sim & retain the existing no., it should be allowed either way right!!!

I have done a recharge of 448 rs. On 28 may.. But instead of getting 70 gb data and unlimited calling.. I got 386 rs main bal.. I called at 198 and registered a complaint.. Then they provide me only data.. But what about my unlimited calling??.. Today again i received a call from your representative name sneha.. Regarding this she told me that.. They have activated both.. But when i checked.. My calls are still chargeble.. Are you guys are kidding with me??.. I am also unable to make a call on 198..

Sir,
We wants to port postpaid to prepaid, tried before 5 months at local mini store at latur. But there is no response. So what can we do our mobile no [protected], [protected], [protected] which is used by our employee, now they are left from company so we need to port their own name

I need the call detail for last 15 days of my prepaid connection due to personal reason. If that can be arranged then email me and i will give the contact number. Kindly provide me incoming and out going details because it's very urgent. I had received this number id of my aadhar card and gave to my wife. Someone is harassing my wife, but i do not trust any reason because of which i want details.

So please give me details of the arrival of the call with the number

There are several emails which i have written to vodafone corp care about billing amount which you have generated still you are unable to resolve.

I have dropped many of the emails to vodafone & you guys no such prompt response from you.

I spoke with vodafone customer care executives many number of times who gave call to me to pay this amount, i told them clearly the bill amount itself completely wrong.

There were many of reminders from side instead of getting from vodafone to clear amount, i am not here to unpaid your amount, 1st of all try to generate proper bill amount and speak.

Instead of clearing the my concerns, you guys only asking pay amount, no one is ready here to entertain your wrong bill generated, this incident is 2nd time for me, same issue happen earlier, in 1st time vodafone executive understood what i told and rechecked and adjusted the proper amount to be paid. But this time no one is able to resolve issue about the amount generated in your bill.

Below is the issue clearly mentioned about bill amount.

I see completely wrong on your bills generations, as per corp postpaid plan there is no net charges until 1gb 3g data but where as in bill i see you have charged 1000rs and added tax on the same.

Definitely if this is the bill i dont want to pay even single rupee, is this the way you guys cheating the public money. How can you change yourself every bill charge differently, in all other bills net usage not charged because you have agreed to give 3g data 1 gb until i use last day of your service.

No discussion nothing if you dont change the bill surely i dont pay even single rupee for this vodafone wrong bill, as a 2 years postpaid customer i paid time to time.

Last 2 bills i have pasted how you generated, i will refer the same to my friends and family to avoid this kind of networks in future.

Kindly find the below screen shots of last 2 consecutive bills.

Proper bill denomination as we calculated:


Monthly charges 1313.39
Usage charges 89.32
—
Discounts 1000.00
—
Total charges 402.72
S [protected]@14%+[protected]@0.50%+[protected]@0.50% 60.40
—
Total payable 463.12

I was using vodafone sim [protected]. But unfortunately they deactivate this mobile no. Without information. When i told to customer care. She advise me to issue a new sim with same no. I agreed and i said ok issue. But it should be same no.. But they issued for me a sim with another no.[protected].
I no need this sim. And i am not going to pay any bill for this sim. I will go to consumer court with this complain. If they did not give me same sim which one i requested.

Sir, i syed yusuf maintained a cell point. on 29/05/2017 i reacharge the amount 95/- rupees to [protected]. but it was not recharge and amount deducted from my Demo. So i kindly requested to refund amount as early as possible. My Demo No:[protected] and tansaction id:APH[protected]U

Last week i took the offer of rs-194 offer includes, 1-gb 4g/3g, and unlimited calling v2v+local+std. But now when am calling my main balance is getting deducted. I just want to know whats the exact problem. And it is clearly stated in your offer that unlimited std+local. And please refund my money back as offer was not offered to me. I didn't gave a call to toll free number because i knew that calling there they will not reslove my problem.

Brand name vodafone has no courtesy to reply to my several mails sent till date. They only know to suck the funds from the customer by deactivation of the phone without notice or an alert to the customer. They use the arm twisting tactics under the disguise of deactivation to extract money from the customer.

The details of her payment is as follows :

1. Bill dated 07.03 for period 7.2.17 to 6.3.17 payment made on 15/03 ref. No. 10009067 rs. 762.44 thru citibank credit card payment..
2. Bill dated 07.04 for period 7.3.17 to 6.4.17 payment made on 19/04 ref. No. 10008044 rs. 784.70 thru citibank credit card payment. Citibank of has processed the transaction to vodafone under refrence no. (Arn)[protected]
3. I have personally visited vide token no. 278 complaint no.[protected] and spent 2 valuable hours at your s. V. Road khar vodafone gallery on 6th may, when they confirmed i have zero outstanding

"goondaism attitude" to pay the bill and we will activate your calls should be the next motto of vodafone.
With this i would like vodafone to compensate on the deactivation phone from 8th may to 18th may 2017 and for recovering the amount of rs.784.70 twice from the customer with an interest @21% per day, for harassment of deactivation, mental agony and trauma, deactivation without proper intimation and investigation, making me run pillar to post for days together.

Hi,
I have got a call from one person saying that he is a representative of ICICI bank and asked me to redeem the reward points which will be expired today.
For this purpose, he had asked me to confirm the credit card number.
Post that, he said I had 2070 points which are going to get expired by today and to redeem that I need to confirm the card number and card expiry date. He also mentioned that 70 points will be taken up as processing fee and balance 2000 points will be credited as INR 2000 back to account.
He said the reference number and the details will be sent to my registered mailing address and told my registered email address over phone.

While I was on call I also got an message for a transaction of Rs 70. At PAYU-www.o has been initiated with an OTP in it. Since I refused to convey the OTP, he said you can enter the details through IVR. I have entered incorrect OTP for almost 5 times. Though I have not yet entered the correct OTP, but still he had confirmed the OTP received on my mobile over phone. He even said that my credit limit can be increased and informed me that the credit limit can also be increased for my card for which he had done a transaction for Amount 20000 towards VODAFONE BILLDESK. When I questioned him for that he had replied saying that the amount is only for increase in credit limit and not any transaction. But I had got an SMS for the same amount 20000 INR towards VODAFONE BILL DESK on 29thMay at 16:12PM. Request you to consider this case and stop the payment processing to the VODAFONE BILLDESK from my credit card account.

He even said that his employee name is Praveen Choudary and employee ID is 28913. Mobile from which I had received the call: +91 [protected] (Praveen Choudary) and +91 [protected] (Manish who had called first later scheduled the call with Praveen)

Below are the transaction details:
Transaction Details:
Transaction Details
Date Ref. Number Transaction Details Transaction Amount
[protected] [protected] VODAFONE-BILLDESK 20, 000.00 Dr.

Authorization ID: 515072. The transaction is done at Mumbai.

Kindly do the needful in cancelling the fraudulent transaction happened on my credit card.

I requested for closing of [protected] in the month of march 17. But it didnt happened till 30 may 17, 1100 hrs. And they where charging me the rental since march for that. Today when i asked them about it they were denying that no request was forwarded by me. Then i asked what abt the recording u do while tele communicating with customers they just denied any reply regarding and said that i have to bear the bill. But why should i bear when i asked for the closure and never used that number since then.

Kindly look into the matter and do the needful.