Vodafone India Complaints & Reviews

Please stop my postpaid connection due to transfer of job from previous location.. My vodafone mobile number is [protected]..please it is treat as urgent

From
Jony Paul

I have an offer on my number about full talktime of rs 105get 115 but company can't gave me the amount describe in the offer on my number.

My name is Ashwini and Be noted that i have kept my sim card inactive for 2 months and without my knowledge my mobile number of vodafone has been allotted to some other person. I request you to again start with my number of vodafone.
I just want to bring to your notice that this mobile no.[protected] has been allotted to some other person which was register in my name.

On 20/05/2016 at 1.11pm came me a fake call and amount is debited from my credit card if rs 20000 as 5000 each of 4 times and that reference number is[protected][protected][protected] and 4)
[protected] my card number is [protected] so don't accept this transaction and cancelled it immediately now so kindly accept my queries and refund my amount as soon as earliest

I have raised the request from the port the number i am getting the call why i want to port the number i said am not happy with your service. They disconnect the call this is 4 day am getting the call regularly and they are not asking me any thing you can check the detail in your service even one day i called to the customer care for the sms pack they said that make a recharge of 15 same i did with my bank app but i did not get the sms pack only balance i got the customer support was on call i ask her what the hell i got the balance behalf of the sms pack than customer care representative disconnect the call.
Pathetic service

I have taken subscription of vodafone [protected] on 07-Jan-2017 by making payment of Rs.2899 under the scheme of 3 months free cycle for 8GB data per month by Sales Person Mr. Hardik Suthat at Vodafone Store at Alkapuri, MObile No.[protected].

But he has not posted or credited the above amount paid in my account as a result my account is getting disconnected frequently. Now also my connection has been disconnected with effect from 25.03.2017.

However, while making enquiry he assured to get my connection activated soon but failed to do so and informed that he is helpless and cannot do anything as he has cheated me through Vodafone and he asked me to do whatever I feel to do so.

After raising complaint to portal they have not activated my services for one month after that i received response from their appellate forum on On Sat, 06 May 2017 10:28:36 +0530 wrote
Hello Mr. Pandey, Thank you for contacting us. My name is Samir, and I will be assisting you today.As discussed, I would like to inform you that based on your feedback we had registered a complaint with docket number[protected] against payment not updation. We have investigated the matter and found that payment of Rs.2899/- has been updated on 07/01/17.I am sorry to learn that you have had a disappointing experience at Alkapuri Vodafone store. We would like to assure you that the details of the incident have been forwarded to the relevant team. You can be rest assured, it will be investigated and necessary action will be initiated.At Vodafone, our goal always is to provide the best customer experience. Your feedback helps us to continually improve our standards in providing superior customer
service.For future correspondence, you can refer to your service request number:[protected].Thank you, Samir Vahora

But my services had not been activated after that then i again requested, they have responded below on 17 May 2017 as below

Hello Mr. Pandey,

Thank you for contacting us. My name is Samir, and I will be assisting you today.

We sincerely regret the delay in responding to your email and inconvenience caused to you.

As discussed, I have closely looked into the issue regarding payment for your Vodafone number [protected].

I am happy to inform you that SIM service has been restored w.e.f.16/05/17.

I am pleased to inform you that we have assigned advance rental 3899 benefits for 2 bill cycle on Vodafone number [protected].

At Vodafone, our goal always is to provide the best customer experience. Your feedback helps us to continually improve our standards in providing superior customer service.

For future correspondence, you can refer to your service request number:[protected].

Thank you,

Samir Vahora

I am totally disappointed & disagreed with their offer where I have been asked to pay three months bills of Rs.4190 as per their below mail on 20th May'2017
Date: Sat, 20 May 2017 12:13:50 IST
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?

Hello Mr. Pandey,

Thank you for contacting us. My name is Samir, and I will be assisting you today.

As discussed, I regret to inform you that as per process we are unable to adjust your payment against your outstanding. At present, there is an outstanding amount is Rs. 4190.52 on Vodafone number [protected] with account number 35219064 which I request you to pay.

Further, I have checked and found that payment of Rs.2899, Rs.435 and Rs.144 has been updated on Vodafone number [protected] with account number 35114449 however I request you to visit our Alkapuri Vodafone store with payment receipt in case of any issue in payment updation.

Please note that we have activated MBB_C_V_1299_30d_R8GB_FU_3G plan with rental discount for two bill cycle.

For future correspondence, you can refer to your service request number:[protected].

Thank you,

Samir Vahora

Kindly help me by adjusting my previous payment in the outstanding amount and activate my number with Rs.350 plan of 3 GB data per month

Today(21.05.2017) I had dialed mobile No. [protected] at 11.41 Hrs. which belonged to Karnataka Circle and was available in Karnataka Circle only. The mobile was ringing but the party did not respond and a voice message to this effect was relayed. Then I disconnected the call and the message appeared on the mobile indicating that "the last charges are Rs. 10/- for a duration of 00.00.16 seconds". It is not understood that how Rs.10/- can be charged for a call that did not materialise that too for a short duration of 16 seconds. Please credit back an amount of Rs. 10/- to my account.

I applied for porting "[protected]" this no on 13/05/2017.

I got a call from vodafone executive regarding vodafone postpaid plan in that 12 gb data & unlimited call & sms was offered to me for 349. Same day executive name-mukesh sales code drk came to my door & collected document & 100rs.
Next day i got a call & again document was asked. I whatsapped my document on two given nos ([protected] & [protected]). Due to some reason my porting code was not generated so vodafone executive suggested me to take a new no & i agreed & he informed me about new no. But from that day i didn't get any info. I tried to call all above mentioned no & this no ([protected]) as well. But noone received my call & neither i was informed. It happened more than 9 days.

Is it the way vodafone doing its business & competing its competitor?

Is it core competency of vodafone?

I have never ever cheated by any telephone operator by such a way.

It is my warning mail. If my money was not refunded. I will reach out to consumer forum & trai.

Regards,
Prafulla

This is bharath i have still 2.12GB was left but when i opened the vodafone app there was un billed amount of 500.11rs so i called customer care and asked on19/05/17 they told it showing u used more data but u having the date of 2gb i will take request within 2days it will be refunded but today whn i called they telling same u used more data ur amount cannot be refunded i have screenshot i can give complian them anywhere

Hi I came on Live Chat option on 16.5.17 via app to make a complaint regarding the unbilled charges for data as i get 8gb data and still data usage was left and its showing a charge of Rs 190 currently which similarly happens in April and after highlighting this same via Live Chat got the credit, however this time when I had highlighted this issue the representative rejects and and did not applied the credit so without getting any help i Requested to transfer the chat to manager and even the manager was unhelpful and on top of they were sharing my account charges without verifying my account details. So i have lost the trust and i thinng my card details and my account details are not safe and even though after sharing the chat transcript on FB on 16.5.17 i did not received any help as of now. So it seems that in India we are helpless as we don"t have any legal body like Ofcom so if I don't get any help I will escalate this to Vodafone abroad as well take legal action

I want to get all call details of my number [protected].My email address is joyelsebastian007yahoo.com.I want to get as soon as possible.An unknown person is disturbing me.Please...

Dear sir

We are receiving calls from the number [protected] to my jio phone number is [protected]
Please take necessary action on that number. He was taking vulgarly when lifted by my mother. Pl take suitable action

My mobile phone is lost yesterday in my college so i have face so many problems therefore i request to you Please block my phone number my number is [protected] as soon as resolve these problem. and reply my email id :[protected]@gmail.com. then I have confirmed that my number is blocked and great thankful to you. I have request to you please resolve that matter as soon as possible

My vodafone karnata number is [protected]. This number is in my name "Mainul Hashem Tanim". This number is showing temporary deactive.

I have bought this number from Bangalore during my India visit in 2016 december from malleswaram, bangalore. Its bought against my passport BH0295328. It have not been used for 5 months plus as I was not in india that time. Now as I again arrived india, I am unable to use this.

Need your kind support to reactivate this number.

I'm really dissapointed by vodafone and it's services. They are charging a lot of money under vas charges. These services are getting activated by themselves without asking for any confirmation from the user. This seems to be a technique to loot money from people who are unaware of how to handle this situation. For the month of may alone i have been charged with 455 rs for vas without my permission.

I do not recall having activated TV All Channel pack in my number [protected]. Yet a deduction was made. Please enquire and make a refund of deducted amount. Regards... B Chakraborty.

Good morning,
Currently i am a vodafone customer, however I want to port my number to Airtel.
On sending the PORT to 1900, it shows sending failed.
Vodafone is not allowing to send the port message.
I even went to the vodafone store to complain about this and they lodged a case and told me to try again in 24 hours.
It still isint working.

Kindly look into this matter as soon as possible as its urgent for me to port to airtel.

Thanks

Hi,

I had bought a vodafone SIM in June, 2015 at Noida(Delhi NCR). I have used the SIM for more than 20 months. Now after returning to West Bengal, I lost the sim in my purse last month(April). But as the SIM is connected with few of my important accounts, so I have search for it very rigorously and just found the SIM last week. But the SIM now has been blocked by the company. I have tried several times to resolve the issue by contacting 198 & the Vodafone national customer care number. But nobody is ready to help me. Whereas they are asking me to visit Noida Vodafone stores to unblock the SIM which is impossible for me right now to travel that long. Now, I am requesting the forum to help me regarding this as the SIM needs to be activated ASAP. The detail of the SIM are as follows:

Number: [protected]
Allotted to: Dolan Chanpa Bhattacharya Moitra
SIM Number: 80955101

I made a wrong recharge on [protected] of 100 rs. I want to recharge on [protected]. Transaction id is UWR[protected]. Thanks for the support. Sanjay chhimwal. The Timextra of the recharge is 20th may 2017 approx 9.50 am. I tried the code to sms at 199 but it did not working and said wrong number. Hence complaining on this forum. I hope this will get solved.

My connectvity number is [protected]. outgoing calls stopped not restored sofar eventhough I have submitted the required documents to your KAKINADA office. I have submitted the documents twice to your office. I have submitted the documents in February, 2017 and again on 08.05.2017. I request you to look into the above matter and restore the outgoing calls facility immediately.