Vodafone India Complaints & Reviews

May 05, 2017

Updated by Chirag Mevada I was already registered complain on your Vodafone customer care number. Complain Number =[protected] and Talk with Asraf Shaikh. I have many time call to you but till no response from your side.
Your 2 Services Executive visit my office and not down the issue but till reply form both of side So please tell me, My Problems Wil resolve form your side Yes /No.

I have no time for more complains

If iIwill not received quick response from your side, I will inform my HO and my Sim will Return to your office

May 06, 2017

Updated by rishabh sharma1412 no update still from vodafone team on this..

May 04, 2017

Updated by Padmashali Thanks and kindly do the needful on priority
Mobile Number [protected]

May 04, 2017

Updated by nitindix My issue has not resolved yet and now I am porting this number to airtel subscriber.

Thanks so much for you kind support and fake promises, not resolving my portability issue.

From: Dixit, Nitin
Sent: Tuesday, May 02, 2017 12:26 PM
To: Dixit, Nitin; 'corpcare.[protected]@vodafone.com'
Subject: RE: my Airtel (Maharashtra region subscriber) Friends unable to connect with me, they receive an auto response that my number is not in use.#CGP#

Hi,

Could you please confirm if your team is not able to resolve this issue. Now, I cant wait anymore and would like to port my number with airtel.

Regards,
Nitin Dixit

From: Dixit, Nitin
Sent: Monday, April 24, 2017 11:20 AM
To: 'corpcare.[protected]@vodafone.com'
Subject: RE: my Airtel (Maharashtra region subscriber) Friends unable to connect with me, they receive an auto response that my number is not in use.#CGP#

After multiple followup/reminder with your team,

My issue has not resolved yet, still my airtel friends unable to call on my number and getting same message.e number not in use.

Please advice if you want me to port my number with other subscriber, if this issue couldn’t be resolved by you.

Regards,
-Nitin Dixit
From: Dixit, Nitin
Sent: Wednesday, April 12, 2017 1:01 PM
To: 'corpcare.[protected]@vodafone.com'
Subject: RE: my Airtel (Maharashtra region subscriber) Friends unable to connect with me, they receive an auto response that my number is not in use.#CGP#

Hi Monika,

Thank for quick response but the Reason which you have specified in below mail needs to be corrected.

As per our today’s telephonic conversation on [protected] at 12:48 pm, and your feedback for weak coverage faced at your residential/ office premises, we wish to inform you that your concern is forwarded to our concerned team.

My concern is, Airtel subscriber unable to reach me and they are getting an automatic response that the number you have dialed is not in service.

Please reach out to me in case.

Regards,
-Nitin Dixit

From: corpcare.[protected]@vodafone.com [mailto:corpcare.[protected]@vodafone.com]
Sent: Wednesday, April 12, 2017 12:53 PM
To: Dixit, Nitin
Subject: my Airtel (Maharashtra region subscriber) Friends unable to connect with me, they receive an auto response that my number is not in use.#CGP#


Dear Mr. Dixit,

Thank you for your e-mail dated 10/04/2017, regarding service related concern for your Vodafone mobile number [protected].

As per our today’s telephonic conversation on [protected] at 12:48 pm, and your feedback for weak coverage faced at your residential/ office premises, we wish to inform you that your concern is forwarded to our concerned team.

We shall also communicate the resolution on the same by 18/04/2017.

We thank you for your cooperation during the interim period.

Please note reference number[protected] for your future correspondence.

A simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like:

• Review, compare, change talk plans
• Activate / deactivate Value Added Services
• View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and
• Analyse and pay bills online

Register on My Vodafone by clicking on the following link - https://www.vodafone.in

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Monika Shinde

Vodafone Corporate Relations
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.



On 4/10/2017 3:36 PM; From: nitin.[protected]@capgemini.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: my Airtel (Maharashtra region subscriber) Friends unable to connect with me, they receive an auto response that my number is not in use.#CGP#;
Hi Team,

Using number portability option, my number has been ported from idea to Vodafone and after this my Airtel Suscriber friends are not able to call me.
Whenever my Airtel (Maharashtra region) Friends trying to connect with me, they receive an auto response that my number is not in use.
My mobile number is :[protected]
Please resolve this issue asap because its creating a lot of issue.
Regards,
Nitin Dixit
This message contains information that may be privileged or confidential and is the property of the Capgemini Group. It is intended only for the person to whom it is addressed. If you are not the intended recipient, you are not authorized to read, print, retain, copy, disseminate, distribute, or use this message or any part thereof. If you receive this message in error, please notify the sender immediately and delete all copies of this message.

May 04, 2017

Updated by Priyanka SahaDas (Priya) One Vodafone customer care representative contacted me claiming that they have not received last bill payment... Whereas I have paid the last bill on 19.04.2017 for Rs. 627 vise transaction ID [protected]...
Screenshot of payment attached for necessary action...

May 22, 2017

Updated by Vishnu A Raj Got a mail on 10 May 2017, stating the reason that sim was deactivated due to verification related issue, not giving exact details for deactivation. The mails is as below

Hello Vishnu,

Thank you for contacting Vodafone.

My name is Saranya and I will update you on your concern raised about the service for your Vodafone mobile number.

As already discussed, I regret to inform you that your Vodafone mobile number has been deactivated due to verification related issue and I apologies for the difficulty caused to you in this regard.

However to reactivate your Vodafone mobile number, would request you to visit our Vodafone store located at T-Nagar and submit copies of the documents mentioned below:

· Customer Information Form (available at any of your nearest Vodafone).
· Self-attested Proof of Address (not more than 3 months old).
· Self-attested Proof of Identity (must be valid and must include a photo)
· 1 recent passport size colour photograph
Also, would request you to help us with your convenient date and time to visit the store for us to coordinate with the store towards the activation.
Kindly carry Original set of documents for verification purpose (Proof of Identity and Proof of Address). Also, attached herewith is a list of acceptable documents for POI and POA.

Post activation, kindly dial 59059 (toll free) for tele verification and post positive verification mobile number will get activated within 15 Mins.

Also, I would like to bring to your kind attention that it the Tele verification is not done, your mobile number will be churned within 30 days.

At Vodafone, our goal always is to provide the best customer experience. Your feedback helps us to continually improve our standards in providing superior customer service.
Hope I was able to assist you with your concern. Should you have any additional questions, please reply to this email and I will be glad to assist you.
For future correspondence, you can refer to your service request number:[protected].


Thank you!

Saranya
Nodal Office
Vodafone Tamil Nadu
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or CHN @ +91- [protected], RTN @ +91 - [protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline
Nodal Office : For Chennai contact +91- [protected]
For Rest of Tamilnadu incl., Puducherry, contact +91- [protected]
(Available between 9:30 a.m and 6 p.m. Monday to Friday)
Fax number : CHN @+91- [protected], RTN @+91 - [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in

May 22, 2017

Updated by Vishnu A Raj Service request number provided by Vodafone:[protected]

May 22, 2017

Updated by Vishnu A Raj I had replied to the mail on 11 May 2017 asking for exact reason for verification failure. The mail is as below

Hello Saranya

Thanks for your email.

The issue pertains to deactivation of the postpaid sim availed from Vodafone after following the due procedures as detailed in your email. I would like to know why my number was deactivated on 25 Feb 2017 without notice, after verification by your executive on 18 Feb 2017.
Kindly furnish the reasons for the verification failure cited in your email. I have complied by submitting copy of my Aadhar Card, Voter ID and photograph as warranted after which postpaid Sim card was provided to me.

The situation attributes to deficiency of services and unfair trade practices by Vodafone. Hence kindly furnish the reasons for verification failure, failing which i may be compelled to approach a competent authority to seek compensation.

Awaiting to hear from you at the earliest.

Thanks

May 22, 2017

Updated by Vishnu A Raj Received reply from Vodafone on 12 May 2017 for my above mail.
Reply email received as below

Hello Vishnu,

Thank you for contacting Vodafone.

My name is Saranya and I will update you on your concern raised about the service for your Vodafone mobile number [protected].

I have registered your request and will provide you with the necessary feedback on or before 16-05-17.

We appreciate your patience. Should you have any more question, kindly reply to this email and I will be glad to assist you.

For future correspondence, you can refer to your service request number:[protected].

Thank you!

Saranya
Nodal Office
Vodafone Tamil Nadu
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or CHN @ +91- [protected], RTN @ +91 - [protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline
Nodal Office : For Chennai contact +91- [protected]
For Rest of Tamilnadu incl., Puducherry, contact +91- [protected]
(Available between 9:30 a.m and 6 p.m. Monday to Friday)
Fax number : CHN @+91- [protected], RTN @+91 - [protected]
E-mail : nodal.[protected]@vodafone.com
Website : www.vodafone.in