Vodafone India Complaints & Reviews

My vodafone [protected] number was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually I did not do any kind of marketing .Every i will send messages to my friends and relatives only.Without my knowledge they blocked.How to un block? 3 Times I did speak to Customer care and visited 1 Mini Vodafone store.But Result remain same, They said that "We can not help you, You should have register with TRAI as Tele Marketer ".But I am not a tele marketer and I did not send any marketing Message and I used to send messages to well known friends only.VODAFONE is not maintaining good relationship with Customer.Last 10 Years I and my family have been customer of VODAFONE because of good service. But They did not inform and not giving any warning but suddenly they stopped service. Very very Poor ...

Mere pas tower lagvane ke liye plot hain air mere area me network nahi aa. Raha hain so please help me, me apko tower installation k liye puri help karunga
State- Gujrat
Dist- mehsana
Taluka-vijapur(382870)
Mo.number- [protected]

In the month of Nov 2016 I was given two sim cards by the salesman Mr Yuvaraj who claimed both the cards to be of plan 499.While one card I gave to my son, the other card I kept for myself. My son's plan turned out to be of plan 199 whereas my card was not working the message being 'mobile network not activated, '.After continuous reminder to Yuvaraj, he didn't rectify both the problem. In fact he stopped taking my calls.After more than a month another salesman Bhoopathy visited our branch and I told him my problems and returned my sim card to him.Since then I have been harrased by Vodafone by sending threatening emails and telephone calls regarding the bill payment. Though I have sent two emails explaining my problem, but they are still sending their agents to my office and threatening me.I am unable to understand how they can bill me when the sim they gave never worked. I request you to ask Vodafone to stop harassing me in this regard.
Regards
A Sushama

Sir/madam
I want is outgoing call detail from[protected] to 3-8-2016

I am Jayesh Gangar staying in Chinchwad Pune. I am having Vodafone Number [protected].

On 6th March 2016 i received and e mail from your Customer service head mentioning that i have purchased a SIM (NO: [protected]) (Relationship No [protected]) in my name and address is given of Bhiwandi.

I wish to inform you that i have never purchased any Sim from you and hence some other person have purchased SIM in my name and you have issued the same without any verification of documents.

i have call your customer care and have talked to Mr Tukaram Giakwad and also Miss Akshita Marathe
Both have refused to lodge my complaint and this shows that some problem is there with Vodafone.

This is serious matter and i want you to provide me with all the documents you have received in respect to purchase of the SIM for phone no [protected].

Please note that if i dont get all the documents as demanded then i will have no option but to file a cheating case against you which you please make a note of it

In the month of jan 2017 i have been charges rs 5200 for internet usage. Which is as per per mb usage charges rs 4. The first thing is that i didnt activate such plan and the second thing is that when i was getting that much charged then why you guys increased my limit without asking me. You should always ask customer before doing any changes. My every month average amount is rs 1500 you can check the record. My number is [protected]

I have a vodafone number [protected] since many years, & now from vodafone monthly billing plan, I started a process to port out due to continuously wrong billing since last 3 months. I raised the port request on 28/02/2017, but it was wrongly rejected on 6/march/2017 23:55 by an sms, saying by bill is pending, which is due by 18/03/2017. without informing me in advance to pay before due date, to carry out port request which has a life of 15 days only as per vodafone. When i called vodafone customer care, the customer care executive, muzammal shaikh (manager's name: gaurav chintal) denied me to help & forced to pay the current bill before due date & again raise new port request. which is completely unethical. i requested to keep the port request open till i pay the bill & fully settle all dues, but they rejected forcefully. New port date will again fall between another bill cycle & this will continue. i request consumer complaint authorities to help & get my port request completed immediately. Also forward my complaint to 'trai' so consumers doesn't get harassed like me.

My mobile number is [protected]
I ported my number from Airtel to Vodafone. On 03/03/2017 I got a msg from Vodafone on approval of MNP from Airtel and on that night Airtel network went off. Later when I inserted my Vodafone sim there was no network in it for the whole day(04/03/17). On 05/03/17, there is signal of Vodafone but no service has been activated. No outgoing no incoming call. I am fed up of calling customer care... Going to gallery..etc. Even the vodafone executives could not figure out this issue.
Vodafone should understand this issue and resolve the same. If Vodafone cant handle the customers then they should stop approaching the other operator's customer and making fool of them.
Regretting on my decision to port in to vodafone.

Have purchase rs.20 vodafone top up voucher card but pin number is damaged after scratching a bit too hard. Please give me secret pin of this card on my e-mail id or recharge on my number. My email : [protected]@gmail.com

My mobile number and recharge card details

Mobile number: [protected]

Serial no. Of recharge card:[protected]

Secret pin:?

Sir idea me se vodafone me porting karva ya tha budh ke din abhi tak chalu nahi huva ye nomber [protected]
Or ye card emergency hai

Dear Vodafone,

This is regarding the poor service and customer support providing false suggestion and explanation. On Monday 20th Feb 2017, was happened) evening activated free unlimited call and data both Local and STD [protected]with amount 295 only through online after viewing all plans. As such need to have free unlimited calling was not activated. Later on, I have contacted CCE on next day evening with an SR [protected] requested to me to have patience to two days for resolution. As day’s passes, I have received a call from the CCE regarding that pack was not available right happened like such converted to 295 rupees. Next day (24th Feb 2017), I have made a call to CCE (SR [protected]) but suggested me that need to have at least 50 paise in an account so that I can receive 300 minutes free for the days later on chargeable. Totally, frustrated I have decided to visit a Vodafone Store at Secunderabad with register complaint (SR [protected]).

I requested them to call concern team and get the issue resolved. But failed, the whole issue makes me frustrated and dishearted to change Vodafone to any another subscriber, which I have been using from Hutch to Vodafone my whole family uses Vodafone.
Hope, Vodafone listen through the consumer complaint. I want my unlimited call services activated right now.

Regards
Mujahid Mohammed

Sir i am a retailer .my no.is [protected] mene 2/3/2017 ko sales man ko 1000 rs deye the aaj tak mere demo me balance nahi aaya h call karte h to phone nahi utathe h go balance dalte h unka number [protected] h
Mene complaints 4/3/17 ko bhi ki the giska number [protected]
Me jhunjhunu rajasthan se hu

I had applied for port from AIRTEL to Vodafone on 13/02/2017.
Later on 15/02/2017 & 20/02/2017, I got message from Vodafone stating your request for porting is rejected.

Then again on 02/03/2017, I got message from Vodafone that your no will be port.
My no got switched off from 02/03/2017.


1)First of all when I applied for Vodafone your representative do not provide any sim card to me, as he said he will delivered to me in 2 days & charged 20 Rs to me (it was confirmed with your telephone executive also).
2)Secondly, once porting request is rejected how can you again port my no without any intimation.
3) I collected sim from Sion outlet, but till now my sim is not activated.
4) Suffer a lot because of this nonsense.

I have been charged Rs 3142/- in the month of January 2017 for my Corporate Vodafone Number [protected] where i have never been crossed monthly bill of Rs 350/- in my history.How can I call to 51717 with using Normal Nokia phone and talk for 156 minutes.Being a corporate Number I have a limit o[censored]sing Rs 149/- monthly billing plan(excl. ST).I have mailed to Vodafone Customer service center but no response has been received properly and they said that u called on 51717 and details had been given for call which had never made.

Look into this matter at the earliest...URGENT!!!

On 05-March-2017 I received an SMS stating that Vvidia Video Service is activated on my mobile phone and I will be charged for the same.
I had never requested for this service activation. This service was forcefully activated and now I am going to be charged for the same.

In the last 2 months also similar thing happened.
MConverge Fashion Portal service was forcefully activated and I was charged Rs 100/- for the same for last 2 months bill.

Please cancel and adjust the charges for the services forcefully activated on my mobile. I will not pay for the services forcefully activated to my account

I have been in Capgemini Corporate plan of Rs149/month for long time. One day I got a call from customer care, asking for plan updation to 499 Rs/month. I said no to that. Still when in next month I got higher bill, I got to know through customer care that 400 Rs was activated.I raised complain on 21st Jan and asked them to revert the plan as I didn't ask for this. They raised a request for the same, and assured that the issue will be resolved. I didn't pay the bill as I was waiting for the ticket to be resolved. But next month again I got higher bill, and I called customer care again. This time too the same promise has been made. Meanwhile my two months bill exceeded the credit limit and my connection has been disconnected.Now the customer care says that I have to pay the bill first in order to have the connection back. Being pissed of the incident, thought to escalate it here.Looking forward your attention to resolve it ASAP.

Dear Sir,
I have port my Number [protected] from Airtel to Vodafone but it is quiete disappointing that my Sim is not activated even after 4 days when i insert this sim to my mobile message displayed that Sim isnot activated I called one of your represenatative but no action is taken place as this Number is of Delhi/Ncr and for 1 week I am in Rajsthan plaese help me to activate my Sim No-[protected]SY, please do it on urgent basis .You can contact me on my alternate number-[protected]

Thanking you

Vas service activated without any request & charges add in my

My vodafone no. [protected] gets automatically deactivated last night(04/03/2017) and after many calls to customer care there is no action till now, customer care guys keeps on revolving you and gave new time whenever you call them.. Very bad service from vodafone. Really disappointing. It seems that vodafone don't care about there customers and fools them.

Dear Sir/Madam,

I am ABDULGANI KHATRI residing at New Anjar of Kutch district.

I am a Vodafone customer since a period for more than 8 years having prepaid mobile no [protected]. The number was initially was Aircel and has been transferred to Vodafone through portability service. I have another postpaid mobile having number[protected].

I use mobile number [protected] for my internet services only.

I received an SMS on 02/03/2017 in evening hours informing that the VAS has been activated as per your request and a certain amount has been deducted from your account. I shocked to know the same as I was not being requested for any VAS nor I have confirmed any request from your side.

Later on, I got many SMSs continuously during late night hours and got my sleep disturbed very badly. Finally I discontinued/deactivated my VAS around 4:40AM to get rid o[censored]nwanted SMSs.

Again the same were continue and charges from my account were debited without any prior intimation & out of my knowledge. Finally, I called to CC executives on 198 yesterday for thrice to solve this problem permanently, but their reply was formatted as "sorry for inconvenience to you & issue will be sorted out accordingly." You may check all SMSs sent by you and subsequently my replies. After assurance from your CC executives for permanent solution, I again & again receiving unwanted VAS SMSs and charges being debited from account as stated above.

One again I called today in morning hours to 198 to sort out my issue permanently, a CC executive replied me that total amount of Rs. 145/- credited to my account. I confirmed the same and requested to deactivate all VAS from my account to avoid difficulties.

In spite of all the facts above, I am still receiving unwanted SMSs of activation of VAS and my account is still being debited without my knowledge and prior intimation. Again I tried twice to call 198 to inform my problem, I got a system generated reply that we are unable to reply you right now. I tried to call CC executive through another prepaid mobile number [protected] and intimated my issue, the lady executive who was not interested to listen my complaint properly and given me formatted reply in improper way. Pl check all call records and communication held with your executives which are recorded by you under " Taalim & Gunvatta". Please also assess the theory of reply given by a lady executive on [protected].

I am really very disappointed, upset & heavy mentally disturbed due to this type of incidence by the number one of 4G network of Gujarat treating customer with improper service reply, false commitment, not listening proper issue from the customer since three days.

You may check my previous communication & records, where I tried to transfer my number to another service provider through portability on account of poor services of Internet, but there was an assurance from your management to provide proper service in future. On the basis of the assurance, I continued my number with your network.

In morning hours of today, my balance was Rs. 150/- in my account and presently it is Rs. 6/- only. Now I am getting SMSs informing me that due to insufficient balance, so and so service can not be activated!!! Who will be the responsible for this??? How can I call from this number to another if I am being required to do so where insufficient balance in my account.

In view of the above you are requested to check whole the issue from beginning to end and credit my account which has been debited from my account without any prior intimation & out of my knowledge.

I have given my feedback in my reply for the same case which is being asked by your system after service reply from the executives.

I hope that the whole matter will be investigated in a neutral way and a detailed reply given to me after crediting my account which has been debited wrongly by your system.

Your early action in this regard will be highly appreciated.

Thanking you,
Yours faithfully,
ABDULGANI KHATRI