Vodafone India Complaints & Reviews

Dear Sir,

Vodafone is repeatedly activating Value Added Service Like Glamour Zone, CLIPSKART, VDS Games etc. I have never requested these services. Even after multiple complaints this is continuing. Each Time I am assured that this shall never happen in Future but it is repeated in next few Days. I am really Frustrated by Vodafone service as this is clear case of Cheating and deducting balance without customer consent. There is no SMS for request or confirmation the amount is directly deducted. The Customer care operator are not helpful and blame us to have activated by Mistake. Initially I thought I would have clicked by mistake but this has now started happening very frequently.
I have never requested for any such service and mostly these service get activated when I am not using the Phone. I had requested multiple time to stop promotion and clearly take consent before activation any service. I was assured multiple times however there is no change. This time I am not able to reach customer care as the option to speak to customer care executive is not working on Complaint Number 198.

Kindly take strict action against the Vodafone so that customer does not suffer.

I recharged my number with Rs 14 (for std & local @Rs 0.25 per min for 28 days) on 26.2.2017 at 7:53pm. I received the confirmation of the recharge after which I started an outgoing call. The call finished at 8:34 pm. I was surprised to note that vodafone has deducted at full rate (Rs. 43) for my call. I called CC for lodging a complaint. However, neither the cc officer, nor the Senior Desk officer (Alif Hosen) accepted the complaint. Rather they blamed me that it was my fault that I had to call cc to confirm about the activation. I tried to convince them by stating about the confirmation sms what I received before doing teh outgoing call. However failed to convince them. This is a straight way cheating by vodafone. I feel guilty to have vodafone connection in my mobile. I shall definitely port my network from vodafone to some other network. Shame to vodafone and their customer services.

I have entered the wrong pincode so now its asking for the puk code. Kindly send me the number my no. [protected]

Dear sir, I want statement of Jan-2015 to Dec-2016 of my no. [protected], no. Register With Dhru Motors & I am employee of it. So, please sir help me my mail id is [protected]@yahoo.co.in & [protected]@gmail.com.
Please help me sir...

Dear Sir,
I had lunched a complaint yesterday 11.52pm.Service registration is [protected]. Your senior customer executive promise me to refund the deducted money before 6pm.But till now i have not get any refund from your company.My vodafone number is [protected].
Thankig you,
Kunal Kanti Bhunia

My number is[protected]
Worst experience ever... mental harassment for network connection.. fake bills asked without providing any service.
Harassment calls for bill on my alternative number as they could never reach me on Vodafone number coz of worst connectivity.
No response inspite mailing to Mr Sunil Sood directly for help...
Lethargic attitude. I wished to port out my number but Vodafone is insensitive and asking money for the services which they have not rendered me ever since day one.

I have been with vodafone for more than 4 yrs now...and i am again n again experiencing this problem o[censored]nauthorised activation of various value added services even without my knowledge and most of them even i dont knw whts the use in tht...n now its being happening timd and again...not able to accept...planning to change the connection...take this as serious

Wrong bill of dec 2015 sent in feb 2017 and same day vasuli call done and frm next day onwards service disconnection game started. Called 100 times to call center, visited thrice to store and once to service head office. Post this got confirmation from appelete team that dispute is settled bt still they discontinue the service. Time, money, bussiness loss and hell lot of mental harrasment.Not a single person is taking responsibility for customer's issue.really fed up.

Dear Sir / Madam,

I Request you to change the name and address of my
mobile no 95454 *****.

Please contact us immidiately.
Thanking you
Regard
Ajaib Singh
[protected] Mobile )...

Dear Sir/Mam.

I Ravi kumar needs phone call history of my Vodafone mobile number - [protected]. Kindly provide phone call history from 15th January 2017 to 23rd February 2017 on my email address - rk.[protected]@gmail.com. Kindly provide as soon as possible. Send history to my mail address given in the message.

Regards
Ravi kumar
Mobile - [protected]
Ranchi, Jharkhand

I have surrendered my postpaid sim [protected] on 23 Feb 2017 for migrating to prepaid at tiruchirappalli cantonment voda store and deposited bill amt of rs 382 incl bill amt including request documents with address proof and id proof and photo also . But till date migration is not done after passing 48 hrs and i will not pay any more rental to you. I will strictly follow my rule as a military man . Plz give quick response to me. I have already lodged one complaint with 198 also .

On 2 numbers I had taken a Gulf ISD pack under which I was promised that call charges of Rs.2.99 per minute will be charged.
Upon checking on myvodafone I realised that actual charges being charged are nearly 4 times the charges promised and immediately raised the matter with customer care and relationship manager via phone and email. Both responded to wait for the bill wherein the adjustment will be made. Unfortunately, the bill amount was also escalated since then I have been following up with Vodafone for more than a month now and escalated the matter to their nodal office also but still no response.
They do not seem to be bothered about this.
I am thinking of filing with TRAI and/or Consumer forum.

I put a request to convert my Vodafone number from prepaid to postpaid and applied for the same. executive from Vodafone came and took all the documents and security money. His name was Jogendra Yadav with no [protected].
and even after 3 days my no was not activated then I visited Vodafone store in Gurgaon.. oxame city centre.

The guy at the counter( Vipin) said he can't help in this regard as exec has made some mistakes in filling the form. And they are not responsible as he was from a company supercc. I really dont know what mess is this. Then I requested him to correct it there he said it is not possible and I will have to wait for another 15 days.
I am made run from post to pillar coz of Vodafone. I am being harassed for something which should be my right.

Hi,

I am vasanth from Bengaluru, Karnataka. I'm using Vodafone SIM from many years, but now a days these Bengaluru Vodafone people are deducting amount by saying false statements & active plans which I never activated nor I got single message from that plan.

Recently on Monday (20th Feb) they deducted Ara.35 by means of cone zone for 7 days where I never requested nor they asked me. Same they will deduct on 27th itseems & from past 6months my almost 80% balance is sucked by Vodafone only. Without permission they are deducting amount

I carry mobile number [protected] from Vodafone. I found Vodafone cheats by activating unnecessary services without customer consent. Every time I need to call customer care to reverse charges. This is pathetic behaviour from vodafone and stringent acation with huge penalty required on Vodafone India. Recent service activated was roots music. As attached roots music was activated without my consent. This is just an example for one of VAS activation without consent

My Vodafone is not in use since 10 days and I visited Vodafone store to change my number into nano. But the problem is my SIM is not supporting to any phone. I have no idea why it happened. This number is in my mother's name, i visited twice Vodafone store but no one is ready to help in this. They are your mother should be physically present. My cannot come to store. And I am using this since more than 6 years now. This is important number for as this numbé is linked with my kotak bank, cosmos bank, union bank. The service from Vodafone is pathetic, Customer Care people like, Kiran, abhijit, shivram, and slim few more staff members are really pathetic. They do not send to talk, no.manners, they treat Customer like criminal, Customer has stolen or murdered some one and they cross quetioneing the Customer
This is how Vodafone Customer Care staff treat us. This happens every time. I really disappointed withbthis service. I will recommend alĺ my people not to use Vodafone. And if any loss.happens to me then Vodafone will be responsible for this. I have to take some strict action against Vodafone now.

Vodafone has ristricted of my outgoing services for my vodafone no. [protected] with reason that some other number [protected] outstanding.
[protected] is not belongs to me nor related to me; when I called Vodafone customer care they informed me that this number was register in 2015 with similar name and now it is discontinued.

I am unble to make outgoing calls, required your immediate help.

Sir, my no.[protected], incoming and outgoing has been stop on this no. So I kindly request u plz solve my problem.from last 3 months i did not used this no. Bt now I wanted to use. I also do a recharge also I contacted vodafone customer care bt nobody solve my problem.
Kindly help

This is with reference to my phone numbers ([protected], [protected], [protected]) and their bills.
The numbers mentioned above are a part of the Red family plan and the total bill for December 2016 was Rs. 4302, the same was sent on 1st January 2017 and was due by 19th January 2017.
Credit limit for my account with Vodafone stands at a firm Rs. 4000.
I figured that there was something wrong with the bill (which has been a norm now, given I have gotten issues sorted with my Vodafone bills every other month) for it couldn’t have been greater than 3000 as my plan cost is 1599 and I had taken just one 2 Gb data add on, so I refrained from paying it until I fully understood the bill.
Following non-payment of the bill, the calls of all my numbers were effectively barred.
Also, the calls of my primary number [protected] had been barred for some odd reason from October. Despite regular payment of my bill, the calls were not allowed.
On 11th of February, when I was in town and finally went to understand my bill, the CRM at the store in Powai wasn’t working (The last time I went, the servers were down).
I’ve now received another bill of close to Rs. 4400, with a total outstanding amount of Rs. 8700.

Here are the list of things that I want to understand:
• How can I receive another bill if I have crossed my credit limit, have an outstanding bill and my calls are barred?
• Why has my primary number been barred all this while?
• What kind of customer service is Vodafone providing if despite numerous requests both at the store and on the phone, no action is being taken?

Here is what I expect Vodafone to do:
• Activate all my numbers
• Cancel the second bill which was wrongfully charged.
• Provide explanation and remittance for barring my primary number for no reason.
• Start improving their Vodafone store services, customers can’t keep scheduling visits every day.

I have been emailing vodafone continously but they have failed to respond to my emails. I truly am distressed to find the sorry state of affairs, do let me know on how to proceed from here.

Hi,
I stay at Dahisar East, hanuman Tekdi. Here the Vodafone network recently has become too bad. I have to always stick around the window for connectivity. It is too bad..I cannot continue my household chores if there is long running conference calls. Even if I bit move away from the window the voice start breaking. At some places in the house itself the network connectivity is NIL. This is too difficult as at times I work from home.