I have been a customer of Vodadone for more than 18 years now. Since I have 2 phone connections, on one of my numbers, I have had a low rental plan since many years.
This month when my bill was generated I was shocked to see an extremely high bill amount against my name. When I looked at it closely, it showed that I was on a different plan altogether.
I reached out to the customer care team immediately and was told that that the low rental plan had been discontinued and I was migrated to this new plan which is almost 500% costlier than my previous plan. On checking why i wasn't intimated about it, they mention that they sent me 4 or 5 smses for the same. I never received any sms from them in this regard. In fact for a major change like this, shouldn't the company be sending a formal email? They have conned me into this new plan and I need them to refund the additional money charged from me.
Vodafone India customer support has been notified about the posted complaint.
The service provied by vodafone is too bad
Pls look into this ASAP need to port to another company