Vodafone India Complaints & Reviews

Pathetic network issues faced every day, the call drops every 2 seconds, its over a year i have been trying complaining to Vodafone, but the issue still continues. if the same is not resolved 50 family from my society will be porting out of vodafone immediately. i have to follow up with them, their engineer visited us and assured us the same will be resolved, but to no avail

Like others, Rs 35 has been deducted from my balance telling me that my subcription for dotbot has been renewed after deduction of Rs. 35 and that will be again deducted on 19.2.17. I did not apply for any service, i don't know what is this dotbot. i find it very unfair of this deduction without my permission. i demand repayment for that and rectification plus vodafone must be careful in future against exploitation of customers in this way.

I have connection of Vodafone number [protected] . I want a new unlimited plans on this no. But your service centre not provide this facility on My no. Now I am port my number to another company because you are not give me this plan .please give me unlimited plans it is not fair you give unlimited plans to new customers but you are not give unlimited plans to old customers please provide me this facility
Thanks

I Aashit Pandya own 3 to 4 numbers with Vodafone India, i have been charged extra 100rs behind each of my numbers since last three months. Have spoken with the executive but the complaints have fallen on deaf years. There whole n sole purpose seems to be commercial ; they are least bothered about the customer's grievance. Have been disappointed to the limits and would go to a police station to launch a mental harassment complain if the issue is not resolved here. Feeling looted. Can't afford such carelessness and recklessness from a telecommunication giant which is Vodafone. Please help me through. I want reversals of all yhe extra payments that have been charged to me.

Sir ye number -[protected] ye almora uttrakhand ka number iska user haryana state ke faridabad district se 9-10 logo ko paise thag ke almora bhag gya hai par iska sim ka acsect registered address number chahiye police ise almora me dhud rhi hai please provide us his sim regestered complete address our contact -[protected]

Dear Shailesh/ Vodafone Team,

I have not yet received any call from you on my mail on 03.02.2017 at 12.pm. Both the plans are deactivated by your executive from backend. Kindly call me on my cell urgently & reverse the charges. Kindly find the reply from your team which is highlighted in yellow colour in below trail mail. Today also I visited to your store at 7.20 pm, my token no. was 385. But your Kalyan store executive is not answering properly & non co-operative with customers. Kindly do the needful or else I have no choice to go in Consumer court.

Thanks for your co-operation.

Rajesh Sonavale
[protected]

From: Sonavale, Rajesh
Sent: Friday, February 03, 2017 12:14 PM
To: 'corporate.[protected]@vodafone.com'
Subject: RE: Internet Plan VG_MU_MV_ATOS_99 - [protected]

Dear Shailesh,

I have told to deactivate 1 plan. Why your team deactivate both the plans. If you are not able to reverse the data charges then I will free to terminate your service & go to other operator for portability. Why I pay charges for your team deactivation for both the data plan. I will not pay any single charges to Vodafone. It is not my mistake, it’s your team mistake to deactivate both the plan.

Kindly confirm on mail. My phone is working please call me any time.

Thanks,
Rajesh

From: corporate.[protected]@vodafone.com [mailto:corporate.[protected]@vodafone.com]
Sent: Friday, February 03, 2017 11:09 AM
To: Sonavale, Rajesh
Subject: Internet Plan VG_MU_MV_ATOS_99 - [protected]

Dear Mr. Sonavale,

Thank you for your e-mail dated 02/02/2017, regarding bill clarification on your Vodafone mobile number [protected].

We tried to contact you on your Vodafone mobile number [protected] at 09:55 AM, 10:25 AM, 10:55 AM. However we were not able to connect you.
We regret to inform you that, we are unable to process your request for reversal of data charges as you have been charged accurate.

Further, we wish to inform you that, as per our details 3G/2G plan of Rs.299/- with 01 GB free benefits was deactivated w.e.f. 30/12/2016 as per your request, and as per plan we have already provided the discount for the same.

Also, we wish to inform you that usages are done after the activation of data plan hence charges are applied.

We also wish to inform you that, Internet (Vodafone Live, Vodafone Mobile Connect and I Phone) services are core services which will be active in your account by default along with Voice and SMS. The usage charges for the service will be 4p/10KB if not subscribed to any promotional offer.

We also confirm that, we would be unable to provide you with the details of GPRS usage (browsing/downloads) as we do not have the privileges to the browsing history on your handset. This facility is a handset enable feature.

Also, if your handset has applications which auto refresh /update you will be charged accordingly. Here again, the settings for these applications are pre-defined on the handset by the manufacturer.

Alternatively, we suggest you to delete/remove any unwanted application/software or modify the auto updation facility in your handset to avoid any further charges. Please refer to your handset manual or check with your service centre of the handset provider.

If In case, while using Wi-Fi service, you need to TURN OFF data services (cellular data) on the handset. This is because whenever you move out of the Wi-Fi coverage area, the internet connection gets routed through Vodafone GPRS.

Turning OFF data services blocks emails, browsing and downloads, but it will not block normal voice calls, text or picture/video message/video calling.

Please note interaction number[protected] for your future correspondence.

We assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Shailesh Shinde
Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in

On 2/2/2017 11:04 AM; From: rajesh.[protected]@atos.net; To: corporate.[protected]@vodafone.com; ; ?CC: [protected]@gmail.com; ; Subject: RE: Internet Plan VG_MU_MV_ATOS_99 - [protected];
Dear Team,

No response from Vodafone Team. They discontinued both the data plan. I have requested to close one plan of Rs.350 & continue to the plan for Rs.299. After discontinue of both the plan from back end, in current month Vodafone charges me Rs.1, 577.24 which is very high. Request you to check my previous bills & reverse this charges. Send me the correct bill for the period 28.12.2016 to 27.01.2017.

Also Team discontinued my outgoing call service.

I have raised the complaint yesterday in your Kalyan Vodafone store. My request no is[protected].

Thanks & regards,

Rajesh Sonavale
Atos India Private Limited
G-5, Gate no. 2, Godrej Compound,
L.B.S. Road, Vikroli-West,
Mumbai – 400 079
India
Upcoming Public Holiday :
Planned Leave :

From: Sonavale, Rajesh
Sent: Friday, January 27, 2017 3:45 PM
To: 'corporate.[protected]@vodafone.com'
Cc: [protected]@gmail.com
Subject: RE: Internet Plan VG_MU_MV_ATOS_99 - [protected]

Dear Team,

Please refer below mail communication, this month also happening charging 2 data plan charges (350 + 250). I have already visited at Kalyan Vodafone Store & lock the complaint for the same, but this month also double Data plan charges charged. Request you to please look in to it otherwise I will terminate the service and shift to other operator.

Thanks,
Rajesh Sonavale
[protected]


From:corporate.[protected]@vodafone.com [mailto:corporate.[protected]@vodafone.com]
Sent: Monday, November 14, 2016 6:55 PM
To: Sonavale, Rajesh
Subject: Internet Plan VG_MU_MV_ATOS_99 - [protected]

Dear Mr. Sonavale,

Thank you for your e-mail dated 14/11/2016, regarding activation of 2G data plan for your Vodafone mobile number [protected].

As per our today’s telephonic conversation on [protected] at 06:48 PM, we confirm that, 2G 2GB @ 99/month has been activated w.e.f. 28/11/2016 for your Vodafone mobile number.

You will receive an SMS notification, once your request has been processed.

Below are the features of the plan: -

1. 2GB free usage, post which you will be charged 4p/10 Kb
2.You will receive alerts at 50%, 90% and 100% of the pack quota consumption followed by alerts at every 10MB.
3. Enjoy same free benefits while roaming on Vodafone network only
4. You can check data usage via My Vodafone App or by sending SMS - DATA BAL to 199 (Toll free) or dialing *111# from your Vodafone mobile number

Kindly note that any additional downloads (like games/song/wallpapers etc) will be charged as per the product details mentioned along with the data charges. E.g if a wallpaper cost is mentioned as Rs.10, you will be charged Rs.10 along with data charges depending on the download size of the wallpaper.

Please note, as activation of the plan has been done in mid of the bill cycle, rental will be charged on pro-rata basis while the free usage will be charged on non pro-rata basis.

Also, we would request you to change the access point or profile of your handset to www, portalnmms or iphone while using GPRS service. This will ensure that you receive the free usage as per the opted plan.

In order to get the GPRS settings on your phone, we request you to kindly send SMS ALL to 52586 (Toll Free).

Further, for any technical queries, you can contact our GPRS support team on [protected] or 55666 to speak with our specialized GPRS team.

Please note reference number[protected] for your future correspondence.

Mr. Sonavale, a simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like:

• Review, compare, change talk plans
• Activate / deactivate Value Added Services
• View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and
• Analyze and pay bills online

Register on My Vodafone by clicking on the following link - https://www.vodafone.in/m92

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Preeti N
Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.

On 11/14/2016 12:29 PM; From: rajesh.[protected]@atos.net; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Internet Plan VG_MU_MV_ATOS_99 - [protected];
Dear Team,

Sorry for inconvenience. My Mobile no is [protected].

Kindly activate my Internet plan VG_MU_MV_ATOS_99 for Rs.115.00. This month I am received debit of Rs.350.00 as internet charges. Requesting you to please change to my earlier data plan.

Thanks & regards,

Rajesh Sonavale
Atos India Private Limited
G-5, Gate no. 2, Godrej Compound,
L.B.S. Road, Vikroli-West,
Mumbai – 400 079
India
Upcoming Public Holiday :
Planned Leave : 23rd Dec, 2016 to 27th Dec, 2016
From:corporate.[protected]@vodafone.com [mailto:corporate.[protected]@vodafone.com]
Sent: Monday, November 14, 2016 12:27 PM
To: Sonavale, Rajesh
Subject: Re: Internet Plan VG_MU_MV_ATOS_99

Dear Customer,

Thank you for writing to Vodafone.
There is no mobile number mentioned in your mail. Kindly share your 10 digit mobile number to enable us to respond.
Happy to help!
Vodafone Care

Contact numbers
Vodafone Care : 199 or +91- [protected]
For complaints/requests : 198 (toll free)
Fax number : +91- [protected]
Website : www.vodafone.in
*This is an auto-generated response. Kindly do not reply on this mail.

** To register your complaint with us you may
1.
2.Just Call on our Consumer Care number 198 (toll free) from your Vodafone mobile phone or
3.Visit us personally at a Vodafone Store near you or
4.You may just write to us at vodafonecare.[protected]@vodafone.com
Please ensure you are provided with the complaint docket number (a unique complaint number) while registering your
complaint at VodafoneCare. Please specify this number in all future communications.

----- Original Message -----
From:Sonavale, Rajesh
Sent: Monday, November 14, 2016 6:55:36 AM GMT
Subject: Internet Plan VG_MU_MV_ATOS_99

Dear Vodafone Team,
Kindly activate my Internet plan VG_MU_MV_ATOS_99 for Rs.115.00. This month I am received debit of Rs.350.00 as internet charges. Requesting you to please change to my earlier data plan.
Thanks & regards,
Rajesh Sonavale
Atos India Private Limited
G-5, Gate no. 2, Godrej Compound,
L.B.S. Road, Vikroli-West,
Mumbai – 400 079
India
Upcoming Public Holiday :
Planned Leave : 23rd Dec, 2016 to 27th Dec, 2016

I have made an incorrect transaction instead of making payment to a merchant I made payment to the merchants postpaid bill
The amount is not small its 10000 rs. When I called up Mpesa customer care they said Vodafone customer care will provide the refund however Vodafone customer care said it cant be done from their end and request needs to be raised from mpesa customer care, after being moved around, I finally called up and discussed my issue with Vodafone mpesa on[protected] I spoke to Tejashwini the team lead who assured an exception was created and she took my ICICI account number for the refund and said amount will be refunded by[protected]. Complaint registration number 65718008, however no one called me and money was not refunded, now I get to hear that money cant be refunded and only can be used to make postpaid bill payment, this is extremely frustration, and the most important point is to how the customers are treated, the person who called me from the backend team stating Vodafone employee was least bothered about the resolution and he clearly said he is not bothered about what resolution provided by 3rd party customer care and will not adhere to the resolution, if Vodafone is not going to honour the resolution what the Mpesa call centre Team Leads are providing why do Vodafone provide discretion to 3rd party call centres. This is a serious concern which needs to be addressed, I Request consumer court to look at this scenario and read call records and take a call or I will move this to TRAI

What is this DOtBot and when did i request for this service..I received a message from Vodafone that they would deduct Rs.35 ..what nonsense is this?forced deduction without my request..first of all I have so many issues that concerns my network living in prime area of my city. i want my money back otherwise i m porting my no. to another cellular company and also complaining to consumer court and trai for this issue.

Hello sir,

I yojana, user of vodafone services have recharged my phone no.[protected] by rs.35 as talktime balance. But the data service of rs.35 has been active in my phone now which i havn't recharge it. Please do convert my data balance of rs.35 into talktime balance as soon as possible. Please do this on priority basis. Thanks in advance.

Thanks & regards,
Yojana mali

[protected] fraud number, wrongly charged rs.35 every month I used to deactivate the pack and they restart again.
I want to change my network and vodafone is not gonna be my choice in future for sure.

Mr Sunil Sood,

I lost my Iphone 6 on the 11/02/2016 @ 19:45 HRS IST & immediately i called in Vodafone & got my number blocked which they said would be done in 1 hour I bought a new phone on Sunday & as the Vodafone store is closed on Sunday so yesterday i have visited the store atleast on 2 occasions but the number is still not activated at all & i am unable to make & receive calls as well Sir you Vodafone Store is Shakarpur East Delhi is not all helpful & even the customer care is not helpful at all filed a complain today number is[protected] request you to get this action ed at the earliest because i am unable to receive calls from my office transport team as well would like a call back so that i can speak to a senior manager on my mothers phone from which the complain was filed in at 08:19 AM IST mothers number is [protected]

I am using Rs. 99 rental plan for [protected] from past 6 months. This plan is given by Vodafone gallery for lifetime. Now I got the bill for January month of additional Rs.50 rental and they did not inform me before. Kindly look into this matter and send the correct bill.

Regards,
Nitin Gawankar

I haven't subscribed for any service like click nation but RS 60 has been charged in postpaid bill of Vodafone.

Dear Vodafone team,

It is with great regret and disappointment that i am writing this mail. The balance from my vodafone prepaid number [protected] is being deducted daily by your organisation even when i have not activated any services. Today Rs. 56 has been cut without any intimation.
When i try to call the customer care ther is no option of speaking to the customer care executive. I am facing this problem since a long time and have let it go in the past. But now it is becoming unbearable. In the past also when the customer care executive service was available I have specifically instructed to not activate such services on my number. Still again the same problem. I have always been a loyal vodafone customer but this unnecessary loot from your end has aggrieved me a lot. There is no option of speaking to a customer care executive on your regional number of karnataka ([protected]). I request you to please stop this at once and stop deducting my balance unnecessarily.
Hope some action is taken on this soon. Waiting for your reply.

For your info i am also attaching the screen shot.

My vodafone number is [protected]... Outgoing sms is blocked in my number... I only message to my friends... I am not a telemarketer... TRAI blocked my outgoing sms... I asked vodafone customer care to solve this problem... But they said that i have to register in TRAI website... I didn't do any telemarketing... How did they block my number without any information? I faced this problem from last 6 months... Solve this problem...

Please give me my one month call history i am hardened Pathak and it's my no. [protected] it's very important please give me I request you
Please...
Thank you

I recharge my 50 rs and vodafone cut a 30 rs from my mobile balance and i want to conplaint and call with me

I ([protected]) have recently switch to Vodafone from Idea and from then I am facing network issue for my number. I have contacted customer service multiple times but still the issue is not fixed. I have also visited Vodafone store for help but no one seems to be interested in helping.

Tried all suggested options by network department.
Change of handset.
Setting the network to manual.
Change of SIM.

I am unable to port out since I have not completed 90 days period. But if the network issue continues as it is now, it will cause huge loss for my business as it is my main contact number.

Help me porting out of Vodafone as I can't afford the loss which will be caused if I continues with this issue.

I try to recharge my prepaid mobile no. [protected].I didn't get any recharge balance on my number and showing this error "Your card's face value is greater than session limit".What does it mean ??i taken this sim card on 25-jan-2017 at that time it is working from that onwards i didn't recharge it.Today i tried to recharge but it is not working .incoming call also not working . I switched off and on several times ... I removed the sim and inserted .. i am now tired of all this, pls get this clear asap.

Regards,
meghanth

I need urgently incoming and outgoing call details year 2015 so please as soon as provide me the details i have a urgent to get it becoz i lost some contact no in that period of year 2015 so provide me the gather details,

this is my request pls accept and solve my problem and send me to my mail
mail id ; [protected]@gmail.com

thanking you,
SANDEEP KUMAR