Vodafone India Complaints & Reviews

My name: rakshan
Mobil number: [protected] vodafone
This customer care people always bar my number. Im unable to call customer care they have barred my number from calling customer care. I dont know the they block it offen. If i call customer care from another mumber they say it is because some process check up. Im just irritated with it and there is no proper tower network. Very poor network..

On 17th Dec. 2016 Vodafone has activated Vvidia Video Shop on my mobile no. without intimating me and on 22nd Dec. on recharging my account Vodafone has deducted Rs. 49/- from my account towards 7 days rental. Actually I have not subscribed to any of such studip Value Added Services.

On 3rd Dec. 2016 they have activated Games Subscription on my mobile no. without intimating me.

I dont know why Vodafone is activating such non sense services on my mobile no. and why they are charging huge amount without intimating me. This is simply cheating to the customers.

This is not the first time, from last couple of months I have lost thousand of rupees in such unwanted Value Added Services.

Whenever I phoned to their helpline numbers for refund, they simply rejected my requests.

Now I am planning to shift from connection from Vodafone to Idea. As Vodafone is providing worst service support to their clients.

[protected] old DAV naharu nagar kus!unda my home korba chsttisghar post kusmunfa mera pass balance nhi jaruri ha plz mujhe 49 order aya use da fejiya my name is sihv Singh thakur I reading class 10 thic haimera Vodafone ka mobile number hi, [protected] or my 5 famelly my hoby is army force or much nhi ma base itna hi Hi mero ko 49 ka balance da dejiya

It's been a troublesome journey so far. The local vodafone office in manipal issued us a low data plan sim for our iot trackers.

57 inr, 10 sms, 150 mb data, deposit of 300 inr per sim

After repeated requests, mails, calls and trying to reach them they have intentionally

1. Billed for over usage inspite of asking them for data locks.
2. Have not replied to mails seeking clarifications and service requests.
3. Continues to bill and send us separate bills and no analytics even after telling them and agreeing to it from the start.

Officials

Vodafone manipal

1. Pallavi

Pallavi suvarna
Greeter
Vodafone mobile services limited
Mobile:
Email: pallavi. [protected]@vodafone.com

2. Yogish poojary
Store manager-retail
Vodafone india limited
Mobile:
Email: yogish. [protected]@vodafone.com

Vodafone mangalore
1.
Merwin colaco
Channel service manager
Vodafone mobile services ltd.
Mobile:
Mangalore. [protected]@vodafone.com

Whenever i recharge any amount for my prepaid connection i get an sms saying a pack has been activated like super model pack and money is deducted from my main balance. I have not asked for it to be activated anytime. This is unacceptable from vodafone. I had 21 rupees deducted yesterday and 50 rupees some time ago. Please look into this matter urgently

[protected] is my no i have already pay the bill of rupees 4000 still my number is not activate.i request please activate my no immedately . my alternative no is [protected].
i m suffring from to much hard days without my no so i again ask u pls activate my no[protected].
i m using this no from last 10 years wwithout activation i cant do any work.pls do something...

Vodafone has deducted a balance of INR 215 for services which I have not requested or even enquired. Here are the details of deduction: Love sutra - INR 75
Fashionbunny - INR 35 (3 Times)
Tube world - INR 35
I have even sent a 'STOP' messages to 155223 which was suggested in the message by Vodafone. But it is being continued. I using Vodafone from last 7-8 years and this is the first time I'm being 'looted'. I want my balance back.

I usually receive SMS from vodafone detailing about subscriptions o[censored]nwanted services (fashionbunny.com, etc). Though I did not subscribe to any service and money is deducted from my main balance. When I call to customer service, it says "sorry, we are unable to process your request".

It is a frequent issue on my number [protected]. Please help.

We had received a excessive bill for our Vodafone data card in the month of August 2016. ( July - August, 2016 Billing ) . The rent of the Data card is approx. Rs 850 . p.m under the data plan given to us . The excessive bill wrongly charged to us is approx. Rs 1400 over and above the monthly rental of Rs 850. We Had received the total bill for approx. Rs . 2200 in August . We made the monthly rental payment for Rs. 850 on 22nd August 2016. Since then We have made several complaints verbally to Vodafone executives on the 18th and 31st August 2016 and was given a complaint no.[protected] . When we received no resolution on our above complaints, we made a written complaint to Vodafone official vide our email dated 27th September 2016 . Till date we have not received a single written reply or clarification from any official from Vodafone . We were shocked to receive a email on 16th December from their advocate that there is an outstanding amount of Rs 2500 approx. . pending in our name . On 17th December we have replied back via email to the same Advocate hired by Vodafone giving him all the facts and our communication details with Vodafone till date . We are sorry to say that the Advocate hired by Vodafone has also not replied to our email till date . Firstly Vodafone does a wrong billing and then does not want to reply to our email and to our verbal phone calls and neither their Advocate has given any reply to us till date, On the other hand Vodafone wants to take a legal action against us for such a petty outstanding amount, which has been created by their own mistake . As Vodafone officials can not justify this wrong billing they are not even replying back to us in writing and giving any reasons for this wrong billing . How can their Advocate threat us in writing to take a legal action against us when we are writing and giving our complaints to Vodafone and the Advocate himself . They do not bother to even reply back to us after almost three months now since our first email to Vodafone . And We thought Vodafone is a professional company and see what is happening here ?

I've a postpaid connection from Vodafone service provider. Now when I want to deactivate the same number, they are saying that they can't deactivate the SIM until I personally approach them at their stores.
As the days are going by, the bill keeps on increasing as per the pro rata basis. Please resolve the issue.

Desirable Solution: Deactivation of my Vodafone postpaid connection: [protected]
You may contact me at [protected]

Hi,

This is Sagar Naktode bearing vodafone postpaid No- [protected].

This is to inform you that my current month's bill amount is Rs. 2905 i.e. almost 3k which is way too much beyond my rental plan and i'm not able to understand your price breakup and stuff like that.

Also, i have been offered a much better plans and services from other service providers like Airtel so im planning to port this number to Airtel from Vodafone.

If you have anything to offer or any further clarification, please do let me know.

Sir/Ma'am,

It is to bring to your notice that I have been customer of Vodafone for last 5 yrs .

My current number([protected]) which I am using for so long suddenly outgoing services has been stopped which I have already informed,
to customer care but with no solution from customer care they have been asking to pay amount of Rs.1431/- on my alternate number([protected]) according to Vodafone.

To be more precise in the matter i haven't applied for any other postpaid number since I have already told you that I am using one post paid number,
([protected]) and today I have also visited your Vodafone store where I found that the other number ([protected]) there is only similarity in the name and the address but there is complete difference in Id proof that i have given in my number([protected]) and the id on the other number([protected]).

Please check this out that the id proof given along with my email id on the number([protected]) doesn't matches the id proof and email id on my actual number([protected]).

Check it out without verification with me how the verification officer had offered the other number. Seems its a complete fault with Vodafone verification officer who had issued the Vodafone postpaid no. without having verification with me.

Since I am facing huge problem due to this mess I hope you will provide me the fruitful solution and start my services ASAP.

If it is the case of fraud then kindly take action ASAP.

My ph no : [protected]
I have received message saying - you are currently active on the tube world. Your weekly subscription will be charged on next.

I didn't subscribed for any such service. Same is happened one week back also and I was registered a complain over phone and they confirm that it will not happen again, but again repeated. This is very irritating, please correct

I requested for activate FNF for my alternative 998582XXX number long back and your customer crane team confirmed that will be done from 1st of the month .Requested number - 905233XXXX .
For this I am agreed to pay monthly rental to activate FNF.I am in assumption that this was activated and I am paying my bill every month since January 2016.But I realized that you are not activated FNF.

I contacted your customer care team and stating that they are able adjusted only Rs.770.5/- .But how about the remaining amount???
eference number:[protected] &[protected],[protected],[protected] &[protected].
Total amount paid till December - 9989.74
Due to the wrong billing from your end since 9 months I paid almost -4000 + rupees, payment done through credit card.

Yesterday on my number tube world pack has been activated, I have not requested any such pack on my number through internet and message. So today i call to customer care 199 to deactivate this above service he told me that service has been de activate shortly and 35 rupee charges was applicable to me. This is not a first time twice I hv been faced this problem. Kindly work on this, it will not good for u n to ur clients. Very bad guys

Respected sir,
While surfing net, i got this sms,
Hello! Beauty Fix service is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.90 has been deducted.Your current Balance post service activation is Rs.534.19.To deactivate SMS STOP to or call 155223(toll free).
i never knew what beauty fix service was all about. i didnt request for its activation.

Please refund me the deducted amount asap.
- mr. Mangesh r. Shelar
Vodafone prepaid mob no. [protected]

Dear sir;

I am a Vodafone customer and my mobile no is [protected]. I recharged my number with the 97 which is an internet pack 1GB 2G data for 28 days. But from Vodafone website and there when I entered rs 97 then it will automatically change into 98 and recharge of 98 was done on my mobile number, which is not an internet pack. I have submitted Snapshot and receipt also. When I call to customer care then they told me that you only get the 98 rupees on your mobile. But yet they have not resolved my problem.

I have (sorry had) 6 services for past 8 years and now cancelled all the services with Vodafone just due to POOR CUSTOMER SERVICE and INCORRECT Billing. No responses, false call back promises, incorrect billing and inefficient customer agents who does not know to explain or handle a customer. Fed up of raising a complaint 5 months before and after regular follow ups finally cancelled the services.

I have deposited Rs.10, 000/- for international roaming activation at Porur, Chennai Vodafone store.
My number is ([protected]) pertains to Chennai region.
After my return of international travel in Aug16 end . I visited Vodafone store on 2nd Sep16 for deactivation of ISD services & for return of refund. But today is more than 3 months are over but I didn't received my refund for security deposit.
After around one month I of my request I got a check with incorrect name in Oct16 .where as I given kick docs (passport copy) but they haven't taken care name spelling. I returned that check again at same store & they said that I will be receiving a check with 20 days. Now I went again on 9 Dec16. Vodafone executive (Balaji) given me his personal contact but he never picked calls. I again went 11-Dec16; again they are saying you will get by Dec16. They are blaming finance department but they never provided me any complain number or receipt or acknowledgement. I talked to the relationship manager (also but I didn't have any solution. Mr. Balaji (mob[protected] of Porur store suggesting me to raise grievance rather than providing a resolution. I asked them for a proof or any reference number for making request to finance department but they denied providing that. Please help me in providing my return or let me know I need to go to consumer court and file a case against Vodafone...Regards.. I have deposited Rs.10, 000/- for international roaming activation at Porur, Chennai Vodafone store.
My number is ([protected]) pertains to Chennai region.
After my return of international travel in Aug16 end . I visited Vodafone store on 2nd Sep16 for deactivation of ISD services & for return of refund. But today is more than 3 months are over but I didn't received my refund for security deposit.
After around one month I of my request I got a check with incorrect name in Oct16 .where as I given kYC docs ( passport copy) but they haven't taken care name spelling. I returned that check again at same store & they said that I will be receiving a check with 20 days. NOw I went again on 9 Dec16 . vodapfone executive (Balaji) given me his personal contact but he never picked calls. I again went 11-Dec16, again they are saying you will get by Dec16. They arebehaving rudely and blaiming finance department but they never provided me any complain number or receipt or acknowledgement. I talked to the relationship manager (Mr. Gana, [protected]) also but I didn't got any solution. Mr. Balaji (mob[protected] of Porur store suggesting me to raise grievance rather than providing a resolution. I asked they for a proof or any reference number for making request to finance department but they denied to provide that. Please help me in providing my return or let me know I need to go to consumer court and file a case against Vodafone...Regards..Nitin Kaushik

I have ported to Vodafone from Tata Docomo with the expectation that signal quality and 3G would be better, but now after using their service somehow for about 1.5 yrs, I am being compelled to port to some other cellular network.

Vodafone was good some day but its not today.

Its a pathetic experience when you want to call your parents at home who are also in Vodafone network and when you call, their phone will never connect.

Vodafone suport says, sir dont worry, we have passed your grievances to our backend team and management will look into this...

I dont know if any backend team and the management even bothers to look into such issues for their customers...!!!

Location I have expereicned issues are: Vishrantwadi, Yerwada, Tingre Nagar, Viman Nagar, Wagholi, Kharadi majorly...