Vodafone India Complaints & Reviews

I have received a sms on 2.12.16, that super models club pack has been activated in my no ([protected]) as per my request. Surprisingly, i have not made any request for that service. However, i send a sms to stop the service on 155223 as per your request on the activated sms.in my recent bill dated 10.11.16, bill no[protected], relationship no.[protected], it is observed that rs. 35.00 has been credited due to vas services on 2.12.16. Interestingly, the same thing has been happened (Vas activated) on 11.12.16 without any request for the games club service from my mobile no. Again i have deactivated this by sms on 155223.

My question is, why vodafone send this type sms without any request and which basis they have add the charges for vas? Have you any proof that, i have requested you to subscribe for this service?

Please look into the matter. If it is not resolve, it will compelled me to take the issue to the legal authority.

I am a retailer of vodafone recharge. My no is [protected]. Recently govt. Of india announce that 500/- and 1000/- has no legal tender from 09/11/2016. We only give to your sub distributor on 09/11/2016, the cash i sell on 08/11/2016. After as per circular they didn't receive telling us not to receive old 500/- & 1000/- from customer. Now customer gives 10/- and 5/- coin which is legal but your distributor did not receive a single piece of coin. Now why your company refuse to receive legal money.

I am a postpaid customer but as my usage was not enuf wanted to change it to prepaid. When i approaced vodafone store the customer officer straight away denied saying it is not possible and charge for the same would be 526 which included Rs 29 for Sim Card 199 for 1gb net and 166 talktime. I do not want internet y I have to pay for it. I dont want Rs 166 talktime as my usage is not much 100 is enuf for me.

I was not informed about this charge when i was told to moved from prepaid to postpaid and give a try for couple of months. If you dont like it then you can move to prepiad back again and i was not informed about hidden charges.

I said i am ready to move to prepaid with charges of New Sim and minimum talktime of 100. But as per vodafone store minimum amout to get convert from postpaid to prepaid is Rs 529 which is way too high.

This is utter non sense and looting customer. Its not only me.. there a old lady also sufferring bcoz of the same issue who was fortunately presend the same day when i went to Vodafobe store Thane Maharashtra (Naupada Branch ).

I would like the team and person who is reading my complaint to help me out on urgent basis.

Hi vodafone team,

I have purchased vodafone postpaid internet dongle from -2, surya complex, leela bhawan, patiala - 147001, opp gopal sweets, punjab in september at bill plan of 650+tax for 6 gb plan as offered by vodafone store executive but i was getting trouble of finishing of my 6 gb data plan very frequentky but wheni installed vodafone app i come to know that i have only 3 gb paln for 650+tax bill amount. I was very surprised and shocked to know about this fraud by vodafone store at patiala. I want to make a compalaint against that store who gave me srong information and falling me in trouble. I am trying to call customer care but i come to know that my this service is being deactivated, i am working in gurgaon so can't come to patiala. Please reolve my issue..
Dongle no: [protected]

Thanks
Rahul verma
[protected]

I did a flex recharge of inr 203 (being a Kolkata number) on 10/12/2016 online but i am still not able to use internet or make calls/ send sms on my prepaid mobile. i see the amount deucted from my account but no service. i request u to either provide the service or credit my account.

Sir/madam,

I am working in defence deptt. Merrut cantt and i have converted vodafone prepaid mb no.[protected] to postpaid army 49 plan in vodafone store begampul, meerut. At the time of postpaid sim, i have submitted all documents i. E adhar card and serving certificate to mr raghav. On 8.12.16 at 1900 hrs my mb network show emergency call only. I was call mr wahid and informed this situation and next day i visit to vodafone store and met to mr raghav. He told me thatmy no has suspended due to address and id not upload. Whereas i pay the bill through paytm then why they block my no without any information or message. I am surprised vodafone services are too bad and your staff are not cooperative nature.

On 09.12.2016 i have given identity card photostat to mr raghav and he told me that no is start 2000 hrs but till date my no is not activate.

Please if possible my two nos [protected] and [protected] and my colleague no [protected] may please be activate today. Otherwise i will closed three nos including 8 others nos of vodafone and not pay any bill in future.

Saurabh kumar

I have taken monthly rental plan of 199 with 600 minutes local and STD how they send me wrong bill it is disgusting i wrote mail a week before but there is no reply as of now.

contact no - [protected]

I am using one vodafone postpaid connection. about 3 months ago i received 2 more bills from vodafone and i didn't know about those numbers. but it was under my name. i went to local police station to report about it as someone else was using the connection on my name. the police told me to go to the vodafone headquarter and report the issue. i went to the vodafone headquarter and reported the same. i was been told that they will look into the issue and will let me know. again after one month i received 2 more bills from vodafone. i decided not to do anything as neither the vodafone nor the police were interested. after few days one person came to my home and said that he is from vodafone and has come to collect the due amount. i told him the same thing and he showed me the document which was used for those two numbers and said that its not possible that postpaid sim can be activated without verification. when i looked at the document, i saw that everything in the document is same, except my photo. i then showed him my original document and asked him that how is it possible that someone gave you a fake ID and you are saying that you guys have done home verification. he then spoke to the manager regarding the same and then apologized for the incovinience and left. and now vodafone has barred my existing number [protected]. i called the customer care to know the reason. the customer care guy told me that i need to pay the bill. i told him that i have paid the bill before the due date. but then he told me that there are two more numbers in your name and you need to pay bills for those two numbers and then they will activate outgoing on this number. i told him the whole story and again that guy was arguing with me that postpaid bills cannot be activated without the home verification. i knew that arguing with the customer care guy will make no difference so i disconnected the call. now i want to sue vodafone as i am facing issue without any reason. and vodafone has issued a postpaid connection to someone without doing the home verification and even after reporting the incidence to vodafone they didnt took any action and barred outgoing calls from my number.

I am very frustrated with the kind o[censored]nprofessional service received from vodafone since last 4 months now. i am using a vodafone postpaid ([protected]) since last 8 years hence i decided to opt for using a 4g dongle ([protected]) over airtel. on 31st aug 2016, i lodged a complaint at their call centre (complain no[protected] as never in my office area (68 shantipally, kasba, kolkata-107) i get any connection. i was promised & told that an engineer will visit me for solving the issue.
Neither i got any mail, nor no body called or visited... again on october last week, i called the call centre, they asked me to visit to a vodafone store with my laptop, dongle. i did, they took my complaint but no feedback or solution happened.
Again after calling the customer care they gave a new complaint[protected] no & asked me to wait for a week time!
Nothing has happened till now & now they have send me a remainder letter on outstanding (for the no which i have never used)
This is very poor. i am suffering everyday.
I have sent remainder 5, still awaiting for a solution

This is to inform you regarding my postpaid connection ([protected]) in vodafone (Kolkata)that without my confirmation my postpaid credit limit has been increased from Rs 500/- to Rs 5000/-, where i simply got a SMS that my credit limit is increased. When i talked to the customer care executive of vodafone, they told that i have to write letter to decrease my postpaid credit limit to vodafone store. To clear out my confusion about this i asked them that if without my confirmation my postpaid credit limit is changed, then when i am requesting to drecrease my credit limit to Rs. 500/- why it cannot be canged

I had ported my number from voda to idea and it has been 2 months now. I am not able to understand how disorganised can be the management of a mnc Vodafone and lack of communication Among their employees unfortunately results in consumer headache...
1-i am aware of the fact that before porting to new connection one has to clear it's dues with the previous network provider and this was the reason due to which my portability was first declined by Vodafone...
Then I paid all the dues and again made a porting request ( dues were paid as per the balance told by Vodafone) and then my porting request was accepted...
2- after approx more than 2months o[censored]sing idea connection, one of the disorganised and consumer harassing company which thought pays for the corporate social responsibility but behaving like irresponsible mails me and tell my bill is pending and my idea connection will be discontinued if I don't pay the bill
3- I had paid the idea bill also and is feeling in helpless situation as my profession is managed by my number...
4- in case the problem is not solved I will be blowing this issue to trai & consumers court & local authority and will be demanding for the compensation of mental pressure and torture for discontuing my number

Siddharth chadha
M-+91-[protected]

Sir,
I have seen an offer on recharge full talk-time Rs.70/-=70/- by dialing *121#. My retailer also seen this offer. But I have get normal talk-time Rs.57.87.

Please help me so that I get this full talk-time.

Yours faithfully,
Palash Kumar Maity.
[protected]

Vodafone has deducted Rs.35/-2times from my balance in Mobile No. [protected] karnataka
saying I have requested for Tube World Pack. I have not requested any such pack knowingly. On my messaging them
through their toll free number 155223, they say Tube World Pack has been deactivated. But I have not yet received
Rs.70/- back. I request Vodafone to return Rs.70/- as soon as possible

I have not requested active silk pack on my number [protected] without doing any thing deducted 35 rs from main account, vodaf.. Sent me a message silk pack is now active on our number a 7 day rental as rs 35 has been deducted on[protected], 9.28pm..

Request to refund rs 35 amount my account from vodafone,

If i had called to customer care they are irresponsible and telling we dont no what kind of services is active and how it is active like that.

I had brought the 4g sim on tuesday and also visited the gallery personally today on 08/12/2016 and had complained about no network for the whole day and was assured that this matter would solve in another 1 hour 30 minutes but nothing has changed and the problem still exist, it was absolute disaster to replace my old sim card with the so called 4g sim

Hi,

I have been getting 15 calls in a week for a verification call when I'm actually not at fault.

I have been constantly emailing Vodafone team but hardly gets any update. I was handed over the Vodafone new sim card by an employee called 'Phula' from Shop No. 1, 2 & 3, ground floor Ruparel Gardens, Plot No. C-3, Sector 23, Nerul (East), 400706 office dated 16/10/2016. With regards to this - I'm yet to get a positive reply for my change of plan to Corporate plan.

Thanks
Rajendra Rao
[protected]

Dear Vodafone Customer care service Team,

Hi this is Nirav A Raval having prepaid connection No [protected]. i lost my mobile today therefore i want to request the Vodafone Customer care service team to kindly block the sim card on priority basis.

Name : Nirav Ashokkumar Raval
Mobile No [protected]
Location : Ahmedabad

Thanking you

Nirav Raval
[protected]

I have been charged with Rs 99 plus taxes from March 2016 stating that I have clicked on a link and I subscribed for this. I do not understand how they can activate a subscription without confirming the same with me.

I requested them to deactivate the service and I had to validate my credentials my stating my name, email and date of birth. If the same procedure is followed for activation, these things can be avoided.

I would request them to refund the charges incurred for last 6 months.

Sir

I recharged my mobile number yesterday with the amount 222 through net banking and it showed payment successful. The money has been deducted from my bank a/c but not reflected in mobile balance. I called Vodafone customer care and they told they have no details. Please provide your timely assistance such as providing the email ID where I can send the complete details for you to look into the matter or else I may have to opt for some other firm action.

Regards

Hi Team,
I found that Rs 124 addedd in my bill cycle for this month for VAS which i never added my self. it was happened before also and i ignored the same. But again it happened and this time it is rs 124 Please have a look and resolve it. you can check my regular bill cycle it will be arround rs 300.
this is not good as it is happening to many customers who are using vodafone.
Please act on it..
Regards,
Sandhya