Vodafone India Complaints & Reviews

I had ported my number from voda to idea and it has been 2 months now. I am not able to understand how disorganised can be the management of a mnc Vodafone and lack of communication Among their employees unfortunately results in consumer headache...
1-i am aware of the fact that before porting to new connection one has to clear it's dues with the previous network provider and this was the reason due to which my portability was first declined by Vodafone...
Then I paid all the dues and again made a porting request ( dues were paid as per the balance told by Vodafone) and then my porting request was accepted...
2- after approx more than 2months o[censored]sing idea connection, one of the disorganised and consumer harassing company which thought pays for the corporate social responsibility but behaving like irresponsible mails me and tell my bill is pending and my idea connection will be discontinued if I don't pay the bill
3- I had paid the idea bill also and is feeling in helpless situation as my profession is managed by my number...
4- in case the problem is not solved I will be blowing this issue to trai & consumers court & local authority and will be demanding for the compensation of mental pressure and torture for discontuing my number

Siddharth chadha
M-+91-[protected]

Sir,
I have seen an offer on recharge full talk-time Rs.70/-=70/- by dialing *121#. My retailer also seen this offer. But I have get normal talk-time Rs.57.87.

Please help me so that I get this full talk-time.

Yours faithfully,
Palash Kumar Maity.
[protected]

Vodafone has deducted Rs.35/-2times from my balance in Mobile No. [protected] karnataka
saying I have requested for Tube World Pack. I have not requested any such pack knowingly. On my messaging them
through their toll free number 155223, they say Tube World Pack has been deactivated. But I have not yet received
Rs.70/- back. I request Vodafone to return Rs.70/- as soon as possible

I have not requested active silk pack on my number [protected] without doing any thing deducted 35 rs from main account, vodaf.. Sent me a message silk pack is now active on our number a 7 day rental as rs 35 has been deducted on[protected], 9.28pm..

Request to refund rs 35 amount my account from vodafone,

If i had called to customer care they are irresponsible and telling we dont no what kind of services is active and how it is active like that.

I had brought the 4g sim on tuesday and also visited the gallery personally today on 08/12/2016 and had complained about no network for the whole day and was assured that this matter would solve in another 1 hour 30 minutes but nothing has changed and the problem still exist, it was absolute disaster to replace my old sim card with the so called 4g sim

Hi,

I have been getting 15 calls in a week for a verification call when I'm actually not at fault.

I have been constantly emailing Vodafone team but hardly gets any update. I was handed over the Vodafone new sim card by an employee called 'Phula' from Shop No. 1, 2 & 3, ground floor Ruparel Gardens, Plot No. C-3, Sector 23, Nerul (East), 400706 office dated 16/10/2016. With regards to this - I'm yet to get a positive reply for my change of plan to Corporate plan.

Thanks
Rajendra Rao
[protected]

Dear Vodafone Customer care service Team,

Hi this is Nirav A Raval having prepaid connection No [protected]. i lost my mobile today therefore i want to request the Vodafone Customer care service team to kindly block the sim card on priority basis.

Name : Nirav Ashokkumar Raval
Mobile No [protected]
Location : Ahmedabad

Thanking you

Nirav Raval
[protected]

I have been charged with Rs 99 plus taxes from March 2016 stating that I have clicked on a link and I subscribed for this. I do not understand how they can activate a subscription without confirming the same with me.

I requested them to deactivate the service and I had to validate my credentials my stating my name, email and date of birth. If the same procedure is followed for activation, these things can be avoided.

I would request them to refund the charges incurred for last 6 months.

Sir

I recharged my mobile number yesterday with the amount 222 through net banking and it showed payment successful. The money has been deducted from my bank a/c but not reflected in mobile balance. I called Vodafone customer care and they told they have no details. Please provide your timely assistance such as providing the email ID where I can send the complete details for you to look into the matter or else I may have to opt for some other firm action.

Regards

Hi Team,
I found that Rs 124 addedd in my bill cycle for this month for VAS which i never added my self. it was happened before also and i ignored the same. But again it happened and this time it is rs 124 Please have a look and resolve it. you can check my regular bill cycle it will be arround rs 300.
this is not good as it is happening to many customers who are using vodafone.
Please act on it..
Regards,
Sandhya

I, vidit srivastav, is a customer of vodafone and was not pleased by its customer care services. I had an activated plan of one hour unlimited data pack which was confirmed by vodafone executive itself but the used data within that period was cut by my main data balance. I called the care executive twice but was not satisfied by their answers and one of them was so frustrated that he cut the call himself.

On 07 december 2016 morning, i had got an offer message saying 5.65 gb internet for 142 rs and validity 28 days. i did a recharge of the same amount the same afternoon. but i was only recharged for 565 mb with a validity for 14 days. i have been cheated. i want 5.65 gb for 28 days. otherwise i wouldn't have gone for such an expensive package when cheaper ones are available in the market. i have attached the offer message and the recharge confirmation message as provided by the company as screenshot of my mobile.

Hi Team,

In Oct 2016, i had changed by bill plan 240, where a Vodafone care executive mis-directed me about the plan.

1. For 249, i have been told that there will approx 100 local /nat SMS will be free, but i see that I have been charged for the SMS

2. I asked to activate him a 3g booster plan then representative confirmed to me that he will be activating 3G booster plan which should get di-activated in next billing cycle, which is not the case, he activated internet plan which was active till date (1-dec). When i called care number, then it got de-activated.

I see I have been overcharged, so i raised complaint request[protected]

Also, due this i have hold off of paying the over-charged bill, but vodafone might charge delay charges in next billing cycle.

I have been following up with Vodafone customer care, but they are just fooling me off, giving ramdone information rather than resolving the issue.

Pls help me in getting this resolved.

Hello,

I had purchased a VODAFONE postpaid connection with corporate benefits in Month of September 2011. Initial days only, i felt VODAFONE service was miserable and pathetic. Bad service include unnecessary extra billing, no response from customer care .Considering that i could not get any response from VODAFONE over phone support i had to visit a VODAFONE customer point .I was shocked to find that the data plan are unnecessarily charged more. I dont have used not single mb plan vodafone.
thanks
amit kumar ([protected])

This is to inform you regarding my postpaid connection ([protected]) in vodafone (Kolkata)that without my confirmation my postpaid credit limit has been increased from Rs 500/- to Rs 3000/-, where i simply got a SMS that my credit limit is increased. When i talked to the customer care executive of vodafone, they told that i have to write letter to decrease my postpaid credit limit to vodafone store. To clear out my confusion about this i asked them that if without my confirmation my postpaid credit limit is changed, then when i am requesting to drecrease my credit limit to Rs. 500/- why it cannot be canged

Hi Vodafone,
Please share me the knowledge of access fee. I reacharged my mobile([protected]) for rs 196 from my paytm wallet and I get a talk time of Rs0.38, you charged me Stax Rs25. 57 and Access fee of 170.05. Please tell me what is the purpose of the access fee? Why did you charge me without my knowledge.
I NEED MY MONEY BACK, either me talk time or send it back to paytm.
I am attaching the message pic as proof.

Hi
I have received a message status alert stating that my Love Sutra Pack is active on my vodafone number [protected] and Rs 50 was straight away deducted.

I have never requested this service.

Vodafone should not allow a service to be activated on the phone with prepaid without confirmation from the customers.

This has happened many times with me in the past but this time the amount was huge.

My balance went from rs 54 to 4.

Please refund my account balance

Hi,
I had a bad experience with your call center executives recently .I had requested for a port out in November, but your call center agent convinced me for another offer and told me not to cancel, he offered me 5GB data 1500 mins for Rs 666/-. i had specifically asked for more data plan . what was told to me was after 5 GB the speed will be reduced and would be unlimited . its only on this assurance i switched to this particular plan . To my surprise after 5GB i was charged. After realizing that I am getting charged i contacted the customer service, the person not only spoke with me rudely but justified his behavior as he was doing a favor by talking to me. this attitude has disturbed me a lot . I had switched to this network knowing for a fact about good customer service. I want a full refund of my bill and apology from the company for misguiding its customers

This is to inform that a request for Vodafone post-paid ISD plan was sent from my number on 5th December, 2016. Please cancel the request as I no longer require the post-paid connection.

Also, I have been getting 20-30 calls asking for the same clarification. I have updated your officials that I do not require the post-paid connection but it has still not been updated in your system as well as to the Vodafone team.

Kindly make sure I stop getting calls regarding the post-paid connection and update your system to deactivate it.

Please fine below my details
User: Sanghamitra Chakraborty
Phone Number: +91 [protected]
Location: Mumbai
Email: [protected]@gmail.com

I have been trying to recharge my number online from the past 3 days, (first attempt at recharging on 3/12/16. But the number won't recharge. A message saying "recharge declined by operator" simply displays on the screen. Transaction is successful from the banks side, but the operator (vodafone) is continuously declining it. On connecting with the customer care, they asked to sms a code to a the no. 199 and said the issue will be resolved in 48 hrs. It still exists Please help!