Vodafone India Complaints & Reviews

On 07 december 2016 morning, i had got an offer message saying 5.65 gb internet for 142 rs and validity 28 days. i did a recharge of the same amount the same afternoon. but i was only recharged for 565 mb with a validity for 14 days. i have been cheated. i want 5.65 gb for 28 days. otherwise i wouldn't have gone for such an expensive package when cheaper ones are available in the market. i have attached the offer message and the recharge confirmation message as provided by the company as screenshot of my mobile.

Hi Team,

In Oct 2016, i had changed by bill plan 240, where a Vodafone care executive mis-directed me about the plan.

1. For 249, i have been told that there will approx 100 local /nat SMS will be free, but i see that I have been charged for the SMS

2. I asked to activate him a 3g booster plan then representative confirmed to me that he will be activating 3G booster plan which should get di-activated in next billing cycle, which is not the case, he activated internet plan which was active till date (1-dec). When i called care number, then it got de-activated.

I see I have been overcharged, so i raised complaint request[protected]

Also, due this i have hold off of paying the over-charged bill, but vodafone might charge delay charges in next billing cycle.

I have been following up with Vodafone customer care, but they are just fooling me off, giving ramdone information rather than resolving the issue.

Pls help me in getting this resolved.

Hello,

I had purchased a VODAFONE postpaid connection with corporate benefits in Month of September 2011. Initial days only, i felt VODAFONE service was miserable and pathetic. Bad service include unnecessary extra billing, no response from customer care .Considering that i could not get any response from VODAFONE over phone support i had to visit a VODAFONE customer point .I was shocked to find that the data plan are unnecessarily charged more. I dont have used not single mb plan vodafone.
thanks
amit kumar ([protected])

This is to inform you regarding my postpaid connection ([protected]) in vodafone (Kolkata)that without my confirmation my postpaid credit limit has been increased from Rs 500/- to Rs 3000/-, where i simply got a SMS that my credit limit is increased. When i talked to the customer care executive of vodafone, they told that i have to write letter to decrease my postpaid credit limit to vodafone store. To clear out my confusion about this i asked them that if without my confirmation my postpaid credit limit is changed, then when i am requesting to drecrease my credit limit to Rs. 500/- why it cannot be canged

Hi Vodafone,
Please share me the knowledge of access fee. I reacharged my mobile([protected]) for rs 196 from my paytm wallet and I get a talk time of Rs0.38, you charged me Stax Rs25. 57 and Access fee of 170.05. Please tell me what is the purpose of the access fee? Why did you charge me without my knowledge.
I NEED MY MONEY BACK, either me talk time or send it back to paytm.
I am attaching the message pic as proof.

Hi
I have received a message status alert stating that my Love Sutra Pack is active on my vodafone number [protected] and Rs 50 was straight away deducted.

I have never requested this service.

Vodafone should not allow a service to be activated on the phone with prepaid without confirmation from the customers.

This has happened many times with me in the past but this time the amount was huge.

My balance went from rs 54 to 4.

Please refund my account balance

Hi,
I had a bad experience with your call center executives recently .I had requested for a port out in November, but your call center agent convinced me for another offer and told me not to cancel, he offered me 5GB data 1500 mins for Rs 666/-. i had specifically asked for more data plan . what was told to me was after 5 GB the speed will be reduced and would be unlimited . its only on this assurance i switched to this particular plan . To my surprise after 5GB i was charged. After realizing that I am getting charged i contacted the customer service, the person not only spoke with me rudely but justified his behavior as he was doing a favor by talking to me. this attitude has disturbed me a lot . I had switched to this network knowing for a fact about good customer service. I want a full refund of my bill and apology from the company for misguiding its customers

This is to inform that a request for Vodafone post-paid ISD plan was sent from my number on 5th December, 2016. Please cancel the request as I no longer require the post-paid connection.

Also, I have been getting 20-30 calls asking for the same clarification. I have updated your officials that I do not require the post-paid connection but it has still not been updated in your system as well as to the Vodafone team.

Kindly make sure I stop getting calls regarding the post-paid connection and update your system to deactivate it.

Please fine below my details
User: Sanghamitra Chakraborty
Phone Number: +91 [protected]
Location: Mumbai
Email: [protected]@gmail.com

I have been trying to recharge my number online from the past 3 days, (first attempt at recharging on 3/12/16. But the number won't recharge. A message saying "recharge declined by operator" simply displays on the screen. Transaction is successful from the banks side, but the operator (vodafone) is continuously declining it. On connecting with the customer care, they asked to sms a code to a the no. 199 and said the issue will be resolved in 48 hrs. It still exists Please help!

I recharge my friend Mobil through the chiller application . Its idea no. But I wrongly select the operator as vodafone. I did two times one for 249 and another for 251 please refund my cash . Its happens on 5th December 2016 . The transaction id no . Of those two recharge is given below

[protected]

[protected]

If you want any information call [protected] or email joseph.[protected]@gmail.com

I have been using vodafone for almost 5 years now but since last one year the network quality has become worse. I had complained about it almost an year back (Complain Id[protected] dated Dec 30, 2015) and I was told that there is plan to raise new tower in my area however no action has been taken till date. I had submitted another complain Id[protected] on Nov 20, 2016 with complain no. However I was told the same reason that there is plan to have new tower in our area which could not be delivered in one year.
Vodafone has been giving false promise without any action on the ground.I am facing this network problem for all 4 vodafone numbers in my family. Every call we attend on vodafone network either disconnects abruptly(call drop) or there is no network at all resulting in non-availability to use vodafone number. I have already made up my mind to port out of Vodafone as they don't care about their customers.

I Purchased Vodafone post paid SIM ([protected]) by last week. I purchased it from Mr. Perm and got his phno ([protected]) and mail id is [protected]@gmail.com.
Until now I can't contact and could not see Perm after that. what i do next I do not know? Please
I gave documents to him.

I had vodafone post paid connection for the last 2 years. Due to some personal reasons, i have disconnected the service on nov 2, 2016.

I have cancelled my vodafone postpaid number. Now i got the bill for the last month. I am not able to pay the last month bill through online.
How to do that? I want the procedure regarding the post paid bill payment.

Hi
Me being a postpaid customer of vodafone having been charged rs 714/-as hidden usage charges with no proper bill need a clarification on the same asap.

This is to inform you regarding my [protected] billing i have been billed excessively in the name of a plan change and excessive data usage while i received the data usage alert on 29th of nov for 100% usage my bill cycle is from 1 to 30th of every month. Please explain this [censored]tttt...

Your customer care executives are so useless and of no help... I m loyal customer for last 3 years and don't make me port the number

Regards
Vineeth
[protected]

Sir,
I pursuing from churu rajasthan and i submitted my porting request on 17 november 2016 but here your tm had a mistake in my form so he again submitted my form about 22 november but till my sim is not ported and today i contact with your tm. He saying that i forget to submit your form and now not possible till 15 day from tomorrow.
If you have any solution than do it plz
Me want to port my sim from mts to vodafone but i don't have much time again sir.

Vodafone deducted rs 60 from my balance amount with regards to mobile mela services which i did not subscribe to or agree to subscribe to ever. They just suddenly sent me a message saying as per my request this service fee has been deducted but i did not request any such services. I want the money back. I saw this page and realized they have done this with other people too. Please look into it as individually this may be a small amount but considering they are doing this with so many people it becomes monetarily very material. Thank you.

On 4th December received calls from [protected] (claimed to be Rahul from Vodafone m-pesa) and [protected], offering free iPhone 6S when 5000 is deposited into m-pesa wallet.

He was sending some OTPs which he asked for "registration" purposes". It looks like he had tricked me into giving him access (via OTP) to my MyVodafone app, from which he knew some of my details like balance, name, etc., which was enough to make me confide in him as someone from Vodafone/m-pesa itself.

It seems he had created my m-pesa account using my info from the MyVodafone, and just asked me for an OTP for "registration" purposes. This way he had my PIN in the m-pesa app. I did not create the PIN. Even my name and date of birth in m-pesa app is incorrect, as created by the scammer.

In short, I put 5000 in my m-pesa wallet for the sweet deal which he was offering, and since he created my account, he used my pin to transfer all of it into his wallet (linked to [protected]). I have a busy travel schedule so I didn't pay attention to the entire SMS. Simply gave the OTP from reading in the notifications which he was triggering at his end. I've emailed Vodafone about it as well. I hope I get my money back soon.

P.S. It looks like (pretending to be)Rahul called this person on the same date as well - http://www.consumercomplaints.in/vodafone-india-fake-m-pesa-account-c1439362

Hello,

I have opted for Vodafone service, 5-6 months back. I contacted the agency in Nashik Road. The person collected the documents from me and told me that I will get the sim card in 2 days. After 2 days, when I didn't got any call from the executive, I called the agency. They didn't picked up my phone. On the same day, I called in afternoon. Then the person said he was in meeting. After the call, they said to me that I will get the sim following morning.

I didn't received it. I called again. This time no one picked the phone. I then purchased another number. After that, some one from the agency called me and told me to collect the sim. I refused because I was in need of the sim urgently and the agency failed to deliver on the said time.

After that I came to know that the sim has been activated. How can it get activated without me signing any form nor getting it delivered?

Now the bills are coming and the executives at Vodafone are ringing me. Who is responsible for the bill payment?

Me who has opted for the service or the company who has activated the sim without any signature of the customer and delivery of the card?

This the number in issue: [protected]

I have already raised a complaint against Vodafone for my mobile bill for the month of October 2016 for excess billing towards mobile internet charges on International Roaming. The complaints were sent to nodal office as well as the appellate authority but till date my complaint remains un resolved. They are just maintaining the same stand that the usage was genuine were as I have not used and mobile internet service on the specified date. The details of complaint is given below:
Dear Sir/ Madam,
I am writing this mail with reference the billing complaints lodged vide trailing mail & the response received from the nodal officer on the same. I am not satisfied with the response to complaint raised on dispute item in the billing and hence referring to the appellate authority so that the dispute is resolved in the best interest of both parties.
As explained in the trailing mail I have been charged Rs 5896/- in my latest bill towards mobile internet usage while on International roaming which is not correct as I have not used any mobile internet facility during my stay abroad and therefore request to reverse this wrong debit. I have already made adhoc payment of Rs.2000 under protest & will not be making further payments till this matter is resolved.
Needless to mention here that I have been a loyal customer for more than 15 years and never in the past I have had any dispute on billing and my payments have been regular. However in the instant case the decision taken to disrupt the services was not called for considering my long association with you esteemed company.
I am sure you will look into this matter favorably and resolve the complaint urgently.
Thanking you,
Regards.
Regards,
C . M. Jose
Office :[protected]
Mobile : [protected]

Hi
Greeting

I am aslam pathan using vodafone number [protected] Please check that my connection has been disconnected at present and due to the vodafone fault and you have been tag me an IR in your system that I have done the fraud.

Please to be noted that I have paid the bill on 18nov of 2000rs but your system is re-entering the old cheque number ending with the number 419507 but you can see that payment has been cleared by cheque number 419508 the next cheque which has been issue on the same date of previous cheque bounce due to currency issue problem and I have already told that the lady of collection department has ensure me that after making the payment amt of 411rs will be waivedoff and also the 345rs for the cheque return charges will be also waivedoff the lady which was calling number [protected] and I have send the recording also then also you have suspended my service.

Please check to the details and activate my service as soon as possible and I am re sending the voice call record and please remove that fraud statement as I have not cheated to the company its your company fault and issue

I have called the nodal for the same but they haven't helped me I have been mailed various time to vodafone Care mail and the nodal mail and also COR Sunil sood Appellate.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com
nodal.[protected]@vodafone.com
sunil.[protected]@vodafone.com
This are the mail I am sending mails but they aren't helping me and sending only the acknowledgement mail only I am unable to get any response from the vodafone department

I have been visited many time to vodafone store also but they say that they are unable to helpout for the number reactivation only the office from nodal can help by mail but I am unable to get support