Vodafone India Complaints & Reviews

Address: 712203

I have been using vodafone prepaid since 2006 and using internet on mobile also since then. I know how to avoid clicking on pop ups and other phishing sites. On 30th nov 2016, 10th Dec & 18th Dec repetitively I have received the messege
"Hello! Glamour Zone apack/Love Sutra/Tube world pack Store pack is now active on your number, as requested.This service is valid till 1x days rental of Rs.45 has been deducted.Your current BalanceI have been using vodafone prepaid since 2009, and using internet on mobile also since then. I know how to avoid clicking on pop ups and other phishing sites. On 6th dec 2016 is received the messege
"Hello! Biscoot Store pack is now active on your number, as requested.This service is valid till[protected] and a 15 days rental of Rs.90/ Rs 75/ Rs 35 has been deducted.Your current Balance post service activation is Rs xxxTo deactivate SMS STOP to or call 155223(toll free)."
I have never accessed this site nor downloaded its app or something. For 1st two incidents I reached out to the customer care and they said the amount will be revoked.and it also done successfully.but for 3rd incident cc (18th Dec [protected]@11:45 pm) did not agree that pop up is blocked in my Mobile.I asked him to transfer the call to his supervisor.but he didn't do that.he told me that this is only occurring in my mobile set.after the call I did not received the feedback sms from Vodafone.i don't know how much I have to suffer for this.

Jan 23, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi Suddhasattwa das,

We are sorry to hear about your experience. Kindly help us with your current and alternate contact numbers using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8

Regards,
Vodafone India

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K

Karan Hote

from Mumbai, Maharashtra

Dec 22, 2016

Hello,

I am facing a similar issue since over a year. I have decided to lodge an official complaint case against Vodafone in the consumer court and request you to support me by providing the details of all your VAS subscriptions and the amount of money you have lost on it.
Here is the link to the form: https://goo.gl/forms/13kmMqkm77K3qAn43

Please inform others who may have faced such issue.

Thank you for stepping up
-KH

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A

aneeshg939

from Rajkot, Gujarat

Jan 24, 2017

I am also facing same problem. I am loosing at least 100 rs per month. I am a vodafone user since 2010. Now thinking to port the same.

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A

aneeshg939

from Rajkot, Gujarat

Jan 24, 2017

Automatic deductions in my no [protected] in jan.

Hello! MAZAA MOBILE Pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.99 has been deducted.Your current Balance post service activation is Rs.45.44.To deactivate SMS STOP to or call 155223(toll free).Enjoy the service, click on www.mazaa.mobi

Hello! DOTBOT pack is now active on your number, as requested.This service is valid till[protected] and a 5 days rental of Rs.25 has been deducted.Your current Balance post service activation is Rs.7.12.To deactivate SMS STOP to or call 155223(toll free).

Hello! ClubHouse pack is now active on your number, as requested.This service is valid till[protected] and a 1 days rental of Rs.3 has been deducted.Your current Balance post service activation is Rs.4.34.To deactivate SMS STOP to or call 155223(toll free).

Hello! Fashionbunny service is now active on your number, as requested by you on[protected].This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.50.3.To deactivate SMS STOP to or call 155223(toll free).To visit the page click on www.fashionbunny.com

Hello! Bikini Masala Video pack is now active on your number, as requested.This service is valid till[protected] and a 3 days rental of Rs.27 has been deducted.Your current Balance post service activation is Rs.2.55.To deactivate SMS STOP to or call 155223(toll free).

It means they are activating each and every pack in my no. Going to lodge a com0laint in consumer court.

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Address: Kolkata, West Bengal, 700150

Dear sir / madam,

I am using vodafone's postpaid service for last five years. Last month i got a bill of 1430 inr (Bill for october). I asked them for clarification of this amount (Normally it never exceeds 400 inr) and they told me this was for internet usage. I asked them for the details and i got a call from their customer care a few days back. But in that call, they were unable to explain details and told that system was not working properly and they will call me back.

But i got no call and in this month again i got another bill.

The problem is yet to solve.

I need your kind help and i want to discontinue their connection after paying actual bill.

Please do the needful.

Thanks,
Siddhanrtha mazumdar,
[protected]@gmail.com,
Kolkata, west bengal, india.

Jan 24, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi Siddhartha Mazumdar,

Allow us to help you out with this. We'll get this checked and call you with an update.

Regards,
Vodafone India

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A

amit p mahadik

from Mumbai, Maharashtra

Dec 19, 2016

Pleas stop the direct downloading of game on mobile no:-[protected] from FORTUMO PAYMENTS APP /

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9

9509143645

from Delhi, Delhi

Dec 19, 2016

I have been receiving calls from unknown mobile no. [protected] and he using abusive language and torturing me. please help me by taking some action against him.
Regards
Manju Agarwal

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S

Shradhanand Nanden

from Yavatmal, Maharashtra

Dec 19, 2016

I have not gone on site within 8-10 days activated chargable site. When I recharged Rs.500/- full talk time. You have deducted Rs.35/- pls reimbursement. Otherwise I am shifting to other network. Pls look into the matter

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Address: 400706

I m dinesh sharma a vodafone user. i m very irritated with vodafone i took a plan of 350 with 1gb 4g speed after that 2g speed internet. three months they gave me bill around 340 350 like that after that sudden gave me 650 bill when i call and talk to customer care they never solve my problem whenever we call on customer care no 100 times 100 executives r there 100 times u tell them ur same problem last month some shahrukh on call from technical depoartment so he told me that from november u get only 350 bill so i continue the service after that again this month 651 bill they gave me from last three months i m telling them that i dont want ur service i want portibility but they cant do and very very bad customer service vodefone given to us .

May 10, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi bebo123456

Please don't worry. We will resolve the problem at the earliest.

Regards,
Vodafone India

Dec 29, 2016

Updated by bebo123456 when u solve my problem bill is same on my both no. [protected] and [protected]
i pay only 350 last last i pay 370 not more than that for both mobile bill solve my problem or i will not pay you the bill.

Jan 03, 2017

Updated by bebo123456 you never solve our problem that is your best quality never answer customer complaints and calling for bill payment and harrsh them that you can do very well that thing you know very well but problem u never solve i will not pay the bill whenever u not give me my 350 bill never pay 651 amount.

Jan 09, 2017

Updated by bebo123456 u never give me the ans and sending me mesg for payment of bill i never pay bill jab tak aap mera problem solve nahi karenge bye

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P

pramodhide

from Pune, Maharashtra

Dec 19, 2016

I am Vodafone customer last 3 years but the plan is changed automatically 249 to 299 without inform . I want to cancel postpaid plan.
I contact to customer care but they not respond.

Please tell me how to convert my mo. no. postpaid to prepaid [protected]

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R

riyaskhan1234

from Cuddalore, Tamil Nadu

Dec 19, 2016

From three months my vodafone [protected] number was blocked for SMS.I asked to customer care they said that i need to register with TRAI.Actually I did not do any kind of marketing .Every i will send messages to my friends and relatives only.Without my knowledge they blocked.How to un block?

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Address: Krishnagiri, Tamil Nadu, 635104

Website: www.vodafone.in

The mobile numbers [protected] and [protected] were recently shifted to Post paid plan from Pre paid. The pre paid sims were replaced with post paid sims on[protected]. and it was working for two days.Then the service to these numbers were suspended. The customer care officer said the proof of address was verified and found negative hence the connection to this numbers cannot be given.As I raised various complaints at the vodafone web site and at vodafone store Tirupattur vellore district. still the connection was not estabillished to these numbers. The post paid sims should have been activated only after verification. the pre paid net work should have been stopped only after activation of post paid sims. If these numbers are not eligible to get post paid sims, the existing pre paid sims connection could be retained. those numbers are linked with Aadhar, voter id, Gas connection and bank account operations. So these numbers are important.

Vodafone India customer support has been notified about the posted complaint.

Dec 11, 2016

Shaddam Hussain's response if i not get the blnce then i will go to another network

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J

Jeyasudha Sankar

from Krishnagiri, Tamil Nadu

Dec 19, 2016

Kindly close and disconnect my vodofone connection . I hav paid upto date bill . My vodofone no [protected].
Jeyasudha
[protected]

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H

harishchandara

from Mumbai, Maharashtra

Dec 19, 2016

Please disconnet my vodafone postpaid no[protected].

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A

Abusma

Dec 19, 2016

Hi i am staying in bangalore electronic city. for last two hours vodafone mobile internet is down. weakly once this problem is happening if this problem is continuing me and my friends totally 15 members all were changed the operator to some other network.

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A

Asha udandi

from Mumbai, Maharashtra

Dec 19, 2016

My mobile no. [protected] I want to change the address of mine and request Vodafone to deliver the bill on address below...

Mrs. ASHA S UDANDI

ADD - BLD-'KRISHAY', FLAT NO. 603, 'A' WING, PLOT NO. 17, SEC-35, KAMOTHE, NAVI MUMBAI.
PINCOD - 410209

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H

Himavanth19

from Delhi, Delhi

Dec 19, 2016

Hi,

I lost my SIM Card on 11.12.2016. I lost it on the road while handling it.

The number is [protected].It is a Vodafone Karnataka Number
. Kindly block the same card at the earliest.

My Present alternate number: [protected]

Thanks & Regards
Himavanth Reddy P

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S

Shaddam Hussain

Dec 19, 2016

Port [protected] i wan to port out my sim...beacuse i bought a recherge carf.. but i could not get the blnce...120

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Address: 411027

Website: www.vodafone.in

Hello Sir,
Before completion of billing cycle in Sept. month, I confirmed from vodafone representative that I will not get any bill next month if I do not use their services. In spite of this, I was forced to make the payment of Rs. 656.32 as my sim card was deactivated by the firm's representatives.
I then visited the Aundh, Pune vodafone store and requested them for sim activation and getting the sim converted to prepaid to avoid any wrong billing in future. In spite of this, it's been a week now and my sim has not yet been activated. Instead, I got a mail from vodafone representative that there is a bill due of Rs. 114.32 against my number.
I am attaching the mail snapshot of Rs. 656.32 from vodafone representative and my bill payment receipt for your reference.
I hope my sim get activated soon in prepaid number as I have been facing lot of issues due to number deactivation inspite of bill payment.
Thank You! My email id is [protected]@gmail.com

Jan 25, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi,

We are looking into this. One of our executives will be in touch with you to help you out.

Regards,
Vodafone India

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A

amarkumarchoudhary

Dec 19, 2016

Date[protected] ko hi Maine mo.no.-[protected] replace mini store goddamn jharkhand se kiye the leaking abhi take mera sim activate nahi Huang hai pls... help me vodafonecare

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Address: Vadodara, Gujarat, 390024

I have been using vodafone prepaid since 2009, and using internet on mobile also since then. I know how to avoid clicking on pop ups and other phishing sites. On 6th dec 2016 is received the messege
"Hello! Biscoot Store pack is now active on your number, as requested.This service is valid till[protected] and a 15 days rental of Rs.45 has been deducted.Your current Balance post service activation is Rs.261.535.To deactivate SMS STOP to or call 155223(toll free)."
I have never accessed this site nor downloaded its app or something. And i am least interested in what the "biscoot store" has to offer. Then why would i like to activate this service.
In this new age, when we are moving toward online transaction and online payments. These monetary transaction are getting secure and better by using OTP on registered mobile number. Then why company like vodafone is allowing its useless auxillary services to be activated without our prior approval. Afterall our mobile balance is also our money which we have the right to choose how to spend.
Before posting this complaint i came across numerous such complaints faced by people earlier. Even then the company (VODAFONE) is not taking any action to avoid such occurances.
This indicate only one thing, that they themselves are involved in it and promoting such mal-practices.
I want refund of my money and deactivation of this service immediately.

Jan 2, 2017

Complaint marked as Resolved

Vodafone representative called me for confirmation of the query i have posted here and resolved the issue by reimbursing the deducted amount, without hesitation. My Sincere thanks to the team of consumercomplaints.in and Vodafone Essar Ltd. for the efforts they have put to resolve my issue.

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi,

Sorry to hear this. We'll connect with you to take a detailed feedback on your concern.

Regards,
Vodafone India

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JAYAKUMAR G

from Periyakulam, Tamil Nadu

Dec 19, 2016

My vodafone [protected] number was blocked for SMS. Please Activate sms

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topgear's [Complaint's author] reply, Jan 2, 2017

If you post the comment here, it will not help you.
post your complaint to the website www.consumercomplaints.in
not on others complaint's comment tab.

D

Dash Satya

from Chennai, Tamil Nadu

Dec 19, 2016

Please do the needful

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Address: Mumbai City, Maharashtra, 400004

Website: www.vodafone.in

As in the month of September I was asked to go for 4G sim from girgaum gallery so you can be benefited for our new 2gb data plan free which will be activated within 8 to 10 days.so I avail but till today it wasn't activated as I reminded and followed the costumer care no these gyes replied very soon it will be in your account but yesterday they said finally cause you took sim in 1st week of September and we started offer from month of November so your no can't avail this plan. It was very very bad experience from these executives they can market anything to attarackt costumers by giving false promiseso. Please all be aware. And I need justice for the same.

Jan 28, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi Ajit bhopatkar

Allow us to help you out with this. We'll get this checked and call you with an update.

Regards,
Vodafone India

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Address: Satna, Madhya Pradesh, 485001

My number [protected] is suddenly going out of service there after i sumitted my document for reactivate of my number. With charges ₹150 in vodafone care Satna(M.P) 485001. On tuesday 13/12/16. A/c to staff commitment my number will re activate within 3 days but it still deactivate. I'm really very dissapointed with ur worst services and i decided to port my other 5 vodafone numbers from vodafone to other company if my prob. Wii not resolved in next 24 hrs.
Regards:- Pranav Singh

Jan 22, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2016

Vodafone India Customer Care's response Hi Pranav,

We are sorry to hear about your experience. Kindly help us with your alternate contact number using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8

Regards,
Vodafone India

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Address: Mumbai City, Maharashtra, 400016

Pls ensure Vodafone do not disturb any one thru Tele Marketing as they are the worst in terms of "Botheration". My wife was a user of your Services and we have ensured that we disconnect VODAFONE immediately.

I dont recall, if i have ever recvd any "Unnecessary Follow up Sales Call" form any Good Telecom Operator like Idea, Bharti, Reliance, Tata and even any other. Why only VODAFONE bothers people for BUYING FORCEFULLY their products.

Though being a HUGE NAME in telecom segment GLOBALLY, this shows a serious issue of policies and strategy on your part.

I have recvd at least 100 calls in last 4 months from [protected] and repeatedly asked those guys not to bother me and deregister my name form your FOLLOW UP DATA BASE, still they continue to. Finally, Hence this email.

If you feel you are serious as a BRAND than take corrective measures else i will be forced to take some other measures, if need be.

Jan 24, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi Sanjay Patni

Sorry to hear about this, kindly help us with your alternate contact number using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8

Regards,
Vodafone India

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Address: Mumbai City, Maharashtra, 400051

Website: [email protected], corporate.assist@vodafone

Please discontinue the service of [protected] due to lost of sim card in may 2016. i have given complaint in customer care orally in may 2016 and they disconnected for 7 days only, which resulted they generated bill which i have not used. Though i have paid all the outstanding amount for the said number and i don't wish to use in future. Please disconnect permanently.

Kindly acknowledge

Ganesh
[protected]

Jan 24, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi akul s,

Allow us to help you out with this. We'll get this checked and call you with an update.

Regards,
Vodafone India

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Address: Chennai, Tamil Nadu, 600013

Website: Vodafone

25 rs was deducted from my Vodafone number last week on account of a DOTBOT pack which I never activated! I immediately sent a service message for stopping this service which I never even initiated.
And this is not the first time such unauthorised deduction has happened. I want you to write me back stating what was the reason behind such inconvenience. Yesterday I got a message stating due to insufficient balance the DOTBOT PACK could not be renewed. And that you will provide me that service for 3 more days?! What for! What is this DOTBOT pack and WHAT SERVICE does it provide!!! Stop it immediately and refund my 25 rupees!.

Jan 23, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi Omarifatema,

We are sorry to hear about your experience. Kindly help us with your current and alternate contact numbers using the following link, we will connect with you to discuss. http://bit.ly/1Q0RlZ8

Regards,
Vodafone India

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Address: North Delhi, Delhi, 110081

I bought new vodafone postpaid connections in month of may since then i am getting extra amount of bill which i have to correct in each month.
This has been reqular scenario of each month where they send extra amount of bill.
This show how they cheat the consumer.
This experience has brought very bad image of company among my collegues.

Thanks & regards
Gaurav kumar
[protected]

Feb 7, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Dec 18, 2016

Updated by Gauravkumar17 Myself Gaurav kumar and Mob. No is [protected].The vodafone make incorrect Bill (may to Till Date) 2016 . I have to Complaints every mounth in vodafone but they have Not solve My prob

Verified Support

Jan 03, 2017

Vodafone India Customer Care's response Hi Gaurav,

We have notified our team, please be assured your concern is being looked at.

Regards,
Vodafone India

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Address: Bangalore, Karnataka, 560016

I was using Vodafone number [protected] post paid and gave request to convert this to prepaid as I was over billed every month. Every time I receive bill I call them up and get the necessary corrections done which reflects on next invoice. Fed up with this worst experience I decided to move to prepaid and given request on 14 th Nov 2016 after two days my post paid sim got deactivated but my prepaid sim still not activated. I called them several times and sent email many times but no proper response. I strongly recommend people not to use Vodafone service.

Jan 24, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi Younus63,

So sorry that this happened. We'll ensure that this is addressed appropriately.

Regards,
Vodafone India

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Address: Bhopal, Madhya Pradesh, 462010

I arun kumar harode lost my vodafone prepaid sim card along with phone today in afternoon when i was riding my bike and i lost mobile on i. E. 16.12.2016 in awadhpuri area, bhopal location somewhere. My sim card number is.-[protected].
Operator - vodafone.

O, please block that number & tell me the further procedure to get same no. New sim & please give me your kindful attention towards my complaint and also provide the complaint number too...

I will be really thankful to you for your prompt response and help me out with an effective solutions.
Please also provide me the supporting document list too get same number new sim card.

Thanks in advance...!!!

With regards,
Arun kumar harode
Bhopal.

Jan 23, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi Arun Kumar Harode,

We request you to kindly visit the nearest Vodafone Store immediately to get your SIM blocked. Also carry a Photo, Original and photo copy of valid ID proof and Address Proof. Please refer the following link http://bit.ly/21bSkNb for store information and please refer the following link http://bit.ly/1NG7XFx for valid ID proof and Address proof documents.

Regards,
Vodafone India

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Address: Mumbai City, Maharashtra, 400013

Website: www.vodafone.in

First a vodafone employee called pooja from connection sales i think, called up and misbehaved. Then others started calling up.in less than 10 minutes i have received 4 -5 calls from 3 different numbers. And all this because i told her not to call me up, but talk to the admin of the company for selling fresh connections, if i receive more harassment, i will have to make a police complaint.

Jan 23, 2017

Complaint marked as Resolved

Vodafone India customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2016

Vodafone India Customer Care's response Hi Ivyrana,

That's definitely not the experience we want our customers to have. Let's look into this for you.

Regards,
Vodafone India

Vodafone India Complaints & Reviews

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Vodafone India reviews & complaints page 615

Automatic subscribed in value added service pack

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Postpaid bill amount

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Bill issue

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Network suspended

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Postpaid Bill Overcharged

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Unauthorised subscription to "BISCOOT STORE" on 9537123405

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Not giving 2gb data as promised in adv by using 4G card.

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For my mobile number number issue.

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Sim card activation

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Network Issue not solved from last 4 months

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Postpaid Network and their false promises

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3g data of 5.5 gb deducted after using 1925 service.

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Regarding Disconnect incoming & outging to post paid number -9985455670 With out intimation even monthly bill payment

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Undue Follow Up

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Permanently discontinue vodafone no. 9619441912

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Unauthorised deduction

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Extra amount of postpaid bill

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Worst customer service

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About lost mobile and vodafone prepaid sim card

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Harassment

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