Vodafone India Complaints & Reviews

As per Vodafone 4G upgrade plan in Tamilnadu circle from Vodafone Store, I was told that I will be given 2GB data as offer for 4G sim upgrade on [protected].
I inserted the sim in 4G handset to avail the offer.
However no data was credited to my account till date. while dialuing *111*6*2#, No Data Found is USSD response
Please resolve it at the earliest.

Horrible people are working at vodafone customer service they dont how to talk and asked them to talk start yelling . Hindi is our mother tongue why they talk in marathi when they have to provide extra services to the custome . Today 30 nov i received the cal from one of the employee of vodafone customer service and he started yelling at me when i said why talk in marathi the number from which i received the call is +[protected].

Dear Team,

Its my 3rd complain regarding Vodafone operator in 2016.
Kindly note that on my number [protected] is outgoing barred due to MNP non payment.My number ported Vodafone delhi to Docomo Karnataka on 30 sep.
I paid unbilled amount approx Rs.2500 before porting but now outgoing is barred and vodafone executive said that paying first previous amount of Rs.821.

If amount is not paid then why did they guys ported my number??

Please resolve this issue and feed back me.

Hi Team,

Thank you in advance.

Regarding complain:-
I had drop email many times to Vodafone Customer care email id: corpcare.[protected]@vodafone.com.

Issue:
Not apply for any added internet facility to service provider, still they charge me more almost 3 times even after I raised this to them.
Current my plan is 699Rs and I am getting bill of rupees 1900Rs.
Many time complain to then but still not get resolved.
They said they will refund me the extra but did not yet.

I need help for this get sorted.

Hi Vodafone Team,
I really frustrated with your unprofessional services because always I have to chase for over bill issue for [protected].

Your CS representatives always called me for paying bill & discuss about the reason & I told them appox 7 to 8 times for this issue & every time they said that there senior team will called me within 4hrs. but I didn’t get any call from your senior team apart from that another new representative called me for paying bill.

I was taking your services with the belive that your team will provide us good service but I feel that I harresed by you people.

Many of your representative don’t have manner how to talk a customer, they always rude & one of your representative abused & threatning me to pay bill.

Team kindly take care of this because these activities will affect your image in the comptetion world.

Kindly resolve my bill issue so that I can continue your services like a new morning.

Thanks,
Guarav Srivasrtava

To whom so ever it may concern.

I took an international roaming pack of Rs 500 per day for international Roaming in Germany which started from 25th November 2016 and ended on 28th November 2016.
As per this IR pack plan I was supposed to be charged Rs 1/ minute for any outgoing call and all free incoming calls. And Data was @ Rs 1/ MB.

Only On my inquiry (from customer care) before leaving India, I was asked to connect to a network called TELEPHONICA in Frankfurt, Germany. There is no such network available in Frankfurt Area in Germany.
So I again called from Germany on ISD to check the network this time I was asked to connect to VODAFONE.D2 or D2 network. Again there was no such network available in that Country.
The network available there was VODAFONE.DE, so as per common sense I connected to this network as no one in Vodafone India knew which network to be selected.

Now on my return to India on 29th November, my Internet services are deactivated and I have been asked by Mr Zaheer Ahmad from customer support to deposit Rs 15000/- to activate internet on my phone. Which means at the rate of Rs 1/MB I have used more then 1.5 GB of data when all my apps were closed for data and only whats app with text only was activated, which is impossible. As per information displayed in my phone I have Used 336.8 MB data in whats app while roaming, I always reset data usage when i start my international roaming.Screen shots attached.

This is a case clear fraud by Vodafone, they did not knew before selling the pack that what network to be selected and then they are overcharging. I did which anybody with minimum knowledge would have done.

Mobile number under complaint: [protected]

Thanks
Parvez Alam

I am using two numbers of Vodafone one is [protected] and second one is [protected] post paid connection. I was approached the nearest center of Vodafone to change the same from postpaid to prepaid.But I am sorry to say that its not care by Vodafone service center.Now I want to deactivate both the numbers. So please stop this numbers with immediate effect.

Balance cut by rs. 1 for sms charge in every hrs. But till date i have no any subcription so why deduct my money. I m using prepaid mobile service of vodafone gujarat, m. O. [protected]

Rectification of error in the name in Vodafone records.
Mobile No [protected]
Sir,

My name and address in the Vodafone Mobile bill is given as Mr.SHAHANI GIAN CHAND, 501 Monalisa 15th Road, Bandra Almeida Park, Mumbai 400050, Maharashtra whereas the original name was GUL GIANCHAND SHAHANI in short SHAHANI GUL because GIAN CHAND is my father name.

I request you to correct the name as Mr.Shahani Gul in the Vodafone records for which I will be thankful.

Thanking you
Yours Sincerely

Hi,

I am vodafone customer using there services for more than 10 yrs now. I have one number of Mah & Goa circle. But I am currently in Mumbai. On 27.11.2016, i received sms that i have raised a sim replacement request and since then i dont have n/w in my phone. When my family tried to call me in afternoon, the call was sent to some lady in Pune. She informed us that the number was given to her on same day.

Around 5 pm i started calling vodafone cust care and spoke to 3(xyz, Prasad, Vishal and his superior named Ganesh) different executives explaining them about issue.

After spending around 3hrs explaining the issue to these guys, I was finally able to convince them to block the other sim. Since my sensitive information is being to shared to other person. The other sim was blocked with the reason "Sim Frawd Replacement" with request number[protected]. Since I am in mumbai right now I was told by Ganesh to reach out to vodafone store in mumbai to get a sim replacement.

On 28.11.2016 by 10:30am i got my sim replaced and was told that my sim will be active in max 24hrs.

Today on 29.11.2016, my sim is still inactive. And i am stuck, cant even pay me CC bill.

I called up appelate office and ladies over there were not ready to listen the issue, they just check there system and revert that number is on my name and is active. Appelate request reference number[protected].

Kindly help get this resolved. I need this number. atleast till the time i change number to other services availed by me.

Vodafone CCE really doesnt understand the issue and they are least happy to help. I am still not sure if they understand my issue. There systems dont reflect any conversation i have done with previous executives.

My alternate number - [protected](my husband's number)

Called vodafone customer care number -[protected] to activate 10 day international roaming pack which was missed by the representative and eventually added high cost to mobile bill. Complaint #[protected] &[protected] raised for same issue. Still the revised charges are not confirmed as committed by the customer care personnel. Please facilitate speedy action on providing revised charges on priority

I got the exact same thing on my bill ! I have been charged 1260 for calls I din't even make to 51717 with duration of 90 mins. I contacted them through live chat(5 times), 198(2 times), vodafone corpcare(2 times) but no one is taking responsibility and said it is genuine. And my phone battery is too weak for a 30 minute call but how come they billed for 90 minutes 10 seconds. And I can realise that this is real FRAUD network billing because for everybody the duration and charge is same. You could have atleast changed the Number, Duration for everyone when you do FRAUD billing.

I am regular customer of vodafone post paid service ([protected]), paying all dues regularly online, but from last week, my service is irregular due to heavy dues, where as no such dues are pending. Today (28.11.2016) my service is discontinue since morning. You are directed to provide service as early as possible,

R S Rane
[protected]

Mene apna vodafone no [protected] recharge kiya tha 85 Rs. full talktime lakin reference no IGAAINGYB8 tha lakin recharge value 0 he dikha raha hai aapse request hai ki mujhe balance diya jaye

Thanks & Regards

Jag Mohan Sharma
[protected]

Hi,
I have paid my bill as discussed with your employee wasim and have a whatsapp message from him confirming the same. The payment of 600 which had to be done has been done earlier.

Today, my service got deactivated for the second time even after paying the amount. I work in a position where i connect with many people on a daily basis and this can lead to a lot of issues.

Please activate my number and make sure this never happens again.

My number is - [protected]

I'm a subscriber of vodafone (Tsmilnadu circle) mobile services such as 3 g and voice calls.
Recently, i have been facing problems of annoying advertisements provided by vodafone india. Recently some vulgar websites were popping up regularly and complaints were launched with the service provider immediately asking them to block such advertisements. However, no effort seems to have been made or neither my complaints taken seriously.
Yesterday, ie 27/11/2016, a game was installed into my mobile in the name of 'tube world' without my request for such a service and an amount of rs.35/- deducted from my talk time balance.
Similarly, on 9th nov.2016 another game pack by the name of 'skill derby' got installed into my device without my request for such a game pack.
The problems with these game packs are that once installed, we are not able to uninstall the same and keeps popping up every now and then.
I suspect, these game packs are a ploy to collect personal infos from our devices.
Similarly, vulgar websites are promoted by the service provider.
In spite of several complaints to vodafone tamilnadu customer care, nothing has been done to stop such nuisances.
This proves that no proper and adequate security system exists with the service providers.
I request the authorities to initiate action against the service providers.

Dear Sir /madam

pls send the my number out going and incoming call detail 20/10/2016 to 05/11/2016 this number [protected]

Dear,

Please below connection close

No:-[protected]

Sir/ mam,
actually I lost my phone on november4 evening 2016 ...as I used my Vodafone so in that phone ...so can you find out what next sim no. is used on that imei no. so that we who the next person is using that phone ... I'm very worried about my phone ...I have my FIR for that lost phone and sim . I already have submitted lost sim report to Vodafone care centre ...this is my humble request to you i[censored] please can do anything to find my phone ...I will be awaiting for your reply

Dear sir,

I am very frustrated with the kind o[censored]nprofessional service received from vodafone kolkata ro since last 3 months. I am using a vodafone postpaid ([protected]) since last 8 years hence i decided to opt for using vodafone's 4g dongle ([protected]) over airtel. On 31st aug 2016, i lodged a complaint to their call centre (Complain no[protected] as never in my office area (68 shantipally, kasba, kolkata-107) i get any...