Vodafone India Complaints & Reviews

Called vodafone customer care number -[protected] to activate 10 day international roaming pack which was missed by the representative and eventually added high cost to mobile bill. Complaint #[protected] &[protected] raised for same issue. Still the revised charges are not confirmed as committed by the customer care personnel. Please facilitate speedy action on providing revised charges on priority

I got the exact same thing on my bill ! I have been charged 1260 for calls I din't even make to 51717 with duration of 90 mins. I contacted them through live chat(5 times), 198(2 times), vodafone corpcare(2 times) but no one is taking responsibility and said it is genuine. And my phone battery is too weak for a 30 minute call but how come they billed for 90 minutes 10 seconds. And I can realise that this is real FRAUD network billing because for everybody the duration and charge is same. You could have atleast changed the Number, Duration for everyone when you do FRAUD billing.

I am regular customer of vodafone post paid service ([protected]), paying all dues regularly online, but from last week, my service is irregular due to heavy dues, where as no such dues are pending. Today (28.11.2016) my service is discontinue since morning. You are directed to provide service as early as possible,

R S Rane
[protected]

Mene apna vodafone no [protected] recharge kiya tha 85 Rs. full talktime lakin reference no IGAAINGYB8 tha lakin recharge value 0 he dikha raha hai aapse request hai ki mujhe balance diya jaye

Thanks & Regards

Jag Mohan Sharma
[protected]

Hi,
I have paid my bill as discussed with your employee wasim and have a whatsapp message from him confirming the same. The payment of 600 which had to be done has been done earlier.

Today, my service got deactivated for the second time even after paying the amount. I work in a position where i connect with many people on a daily basis and this can lead to a lot of issues.

Please activate my number and make sure this never happens again.

My number is - [protected]

I'm a subscriber of vodafone (Tsmilnadu circle) mobile services such as 3 g and voice calls.
Recently, i have been facing problems of annoying advertisements provided by vodafone india. Recently some vulgar websites were popping up regularly and complaints were launched with the service provider immediately asking them to block such advertisements. However, no effort seems to have been made or neither my complaints taken seriously.
Yesterday, ie 27/11/2016, a game was installed into my mobile in the name of 'tube world' without my request for such a service and an amount of rs.35/- deducted from my talk time balance.
Similarly, on 9th nov.2016 another game pack by the name of 'skill derby' got installed into my device without my request for such a game pack.
The problems with these game packs are that once installed, we are not able to uninstall the same and keeps popping up every now and then.
I suspect, these game packs are a ploy to collect personal infos from our devices.
Similarly, vulgar websites are promoted by the service provider.
In spite of several complaints to vodafone tamilnadu customer care, nothing has been done to stop such nuisances.
This proves that no proper and adequate security system exists with the service providers.
I request the authorities to initiate action against the service providers.

Dear Sir /madam

pls send the my number out going and incoming call detail 20/10/2016 to 05/11/2016 this number [protected]

Dear,

Please below connection close

No:-[protected]

Sir/ mam,
actually I lost my phone on november4 evening 2016 ...as I used my Vodafone so in that phone ...so can you find out what next sim no. is used on that imei no. so that we who the next person is using that phone ... I'm very worried about my phone ...I have my FIR for that lost phone and sim . I already have submitted lost sim report to Vodafone care centre ...this is my humble request to you i[censored] please can do anything to find my phone ...I will be awaiting for your reply

Dear sir,

I am very frustrated with the kind o[censored]nprofessional service received from vodafone kolkata ro since last 3 months. I am using a vodafone postpaid ([protected]) since last 8 years hence i decided to opt for using vodafone's 4g dongle ([protected]) over airtel. On 31st aug 2016, i lodged a complaint to their call centre (Complain no[protected] as never in my office area (68 shantipally, kasba, kolkata-107) i get any connection.
Nothing happened, again on october last week, i called their call centre, they asked me to visit to a vodafone store with my laptop, dongle. I did, they took my complaint but no feedback or solution happened.
Again i called their call centre, they took another complaint[protected].

After my repeated mail one engineer visited my office place, when i asked him the reason he said its a network issue.
I have send them 3 mails till date but no actions were taken instead i have received a letter for outstanding clearance (Ret/nov, 16/g6/1140 dt 05.11.2016) for clearing the dues.
I am utterly frustrated and not using their connection for 2 months now. Request you to take action on same.

Regards
Som shankar banerjee
[protected]

Dear Sir/Madam,

This is a serious concern raised against vodafone care.

I have been receiving 10-15 calls from Vodafone representatives daily claiming that my mobile no [protected] has been registered as alternate number for numerous persons who are having post paid connections with Vodafone and have not cleared there invoices.

They have never verified the alternate numbers registered by these customers and now they are harassing me daily.

There can be some data entry problem for one or 2 cases but I receive calls each day mentioning different names.

I request you to take strict action against Vodafone for harassing customers like these.

Regards
Aastha Bangari

I converted my prepaid plan into postpaid around 2 weeks ago.. It was done through vodafone business associate. I called vodafone customer center they are saying that my sim is active but in my phone the sim is still inactive. I went to vodafone gallery regarding this issue they said the sim which was given to me was registered under another number. i called that associated many times he is not picking up his phone. As am a working guy i dont have time to visit the vodafone gallary. As my sim is active i have to pay bill even tho am not using it. so i want to disconnect my sim card wid vodafone my number is [protected]

My vodafone no. [protected].. Whenever i am trying to send sms from this no. It shows message sent failed.. I called customer care, they informed me that there is no such setting problem from their side.. They adviced me to check my message setting.. Message centre no. Is rightly given.. But after that also i am not able to send message..
Pls kindly solve this..

My Phone along with vodafone sim number [protected] was lost at Darjeeling, West Bengal during visit in the month of May, 2014. I was contacted with vodafone store for new sim with latest ID proof and submitted the same but not issued to me due to different ID.
Kindly block my vodafone sim number [protected]. I am not using this vodafone number any where.

I am parveen kumar from address "h. No. D 158, lal kuan, chungi no. 3, mb road, n. Delhi-110044. My vodafone prepaid connection number is [protected]. I am using the services of vodafone from last seven years regularly. From 25.11.2016, all the services of my number has been suspended without any issue. When i enquire from the vodafone store, c 48, okhla industrial area, phase ii, new delhi, 110020, the manager"mr. Naresh"told me that my number"[protected]" has been issued to any other person from vodafone store, jodka house, 12 sant nagar, east of kailash, new delhi, 110065. I am suffering from many problems because of this. I am in big loss because of the services suspended to my number. I want my services back and want compensation also for this. Please take every necessary action in this case.

My number is [protected]. And altough i had not requested for vodafone tv. I got charged with rs 75 without even asking me. I am very disappointed as i deactivated vodafone tv service. But still i lost 75 rupees. I am hoping u will justify this act. Thank you.

Following is the sequence of the events which is self explanatory:

16 October 2016 - I sent an email to vodafone mumbai care email id asking them to deactivate my mobile number.

18 October 2016 - I sent a reminder on my 16th October email asking for a reply from Vodafone on my earlier request, which was promised to be sent to me within 24 hours as per automated response.

19 October 2016 - I received an email confirmation from Vodafone stating necessary action will be taken within 7 days and mentioned about due payment. I paid the full due amount as of that day online. I spoke to the customer care and I was told that I wont be charged anything more post this date as i have made full payment.

21 November 2016 - Almost a month later, I saw that the SIM is yet to be deactivated so I wrote another email to vodafone letting this know and also called the customer service and asked them to block the SIM immediately. Ironically, the customer care folks said that they don't have record of the previous calls and emails on the matter.

23 November 2016 - I sent another reminder email on my 21 November email as I didnt receive any response.

24 November 2016 - I got a response that my connection was temporarily disconnected because of non payment and that I have to pay for the last one months due amount. The service number provided in the email is[protected].

Instead of acting on my request on 16th October for deactivation of the SIM, vodafone failed to execute the request and kept the number active. The responses given to me by Vodafone were vague and without any resolution. I'm not liable to make anymore payment post 19th October 2016 and if I receive any bill or calls thereto or if the Vodafone shows my name as defaulter then I will be forced to take the matter to the appropriate Consumer Court forum along with the emails and call recordings as evidences.

I need a confirmation.

Dear vodafone india,
Your network service is great, i enjoy using vodafone. The only "complaint" i have for vodafone is "why do you deduct my balance unnecessarily?" "i never ever subscribed to any of your vas!!!" but why do you keep on deducting my balance, making excuses like "you have subscribed to this... You have subscribed to that." this is getting annoying.. This ain't the 1st time this had happened. Please look into the matter. If not i am willing to change my service (Rel, aircel, airtel) so many options. Thank you

I have complained many time every time i get same reply our team is working on issue at last on 4 nov i get reply that vodafone cant able to rectify

other service providers are able to provide service in same location then why vodafone cant please explain

Find the following reply by vodafone team...

Dear Neeraj,

Greetings from Vodafone

As per our telephonic conversation on dated 04/11/2016 at 1:50 pm on [protected].
We would like to inform you that on the basis of your feedback about weak coverage at your location, we have checked and identified that due to unavoidable circumstances network coverage in your area is not adequate to meet your requirements.
We would like to inform you that, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an on-going activity of Vodafone.
While we strive to ensure good coverage, there may be factors beyond our control that may temporarily affect the network coverage in your vicinity like:
•No nearby site
•Building Clutter
•Physical obstructions
We would like to confirm you that we require a new cell site in your area to help resolve the current network inconsistency that you are facing. Our network team has visited your location and has found no building available for putting up the required cell site and we would not be able to give any timeline for resolution of the concern.
The docket number assigned is [protected].
We request you to kindly assist us with required details of any building authority or secretary name and number so that our engineers can contact them and do a survey at your area.
In case you need further assistance, please do call or email us. We will do our best to help you.

Happy to help,

Parul pankaj

Appellate Office

Dear sir/mam

I complaining about 16 no of my company (Navdeep jewellers pvt. Ltd., rewari) blocked by your company even i have cleared all bills by cheque no (000115) paid on 07/11/2016 in hdfc bank rewari.

Due to this our services is totally blocked which create a huge loss and we are in trouble due to dissconnecting services. So please take action immediately.

Kindly correct it as soon as possible and resolve it.

Thanx and regards,
Navdeep jewellers pvt. Ltd.
E-mail id - [protected]@gmail.com