Vodafone India Complaints & Reviews

Hi,
Regarding my mobile no: [protected].
Before porting out, i had paid all amount at Vodafone store and even had paid some extra amount as per the instruction of Store executive in Navi Mumbai.
After that there was not outstanding amount i had received neither on email nor though call/SMS.
Now Vodafone people are sending me Legal Notice Email demanding for due amount(which is not due).

When i called them on their number, they are speaking rudely and misbehaving saying you will have to pay this at any cost.

Please help me here.

Hi there,

I had applied for portability on 28Oct16. in 4-5 days, SMS that your port request has been rejected. i went to Vodafone store and ask for reason, executive suggest, remaining payment has not clear, while asking for remaining amount, they said they dont. if they dont know remaining amount how could i pay it, and switch to other operator ?

I would like to inform all to be aware of Vodafone. they charges even without your request or even if your request for reversal for the same they do not do it even they do in one month and they will again charge in next month. odea fone charges rs 1500 extra in my bill, and once i started firing them then they reversed and again in the next month bill of october they had chareg same amount. they are unafair in dealing.

Reagrds

Abhay Chandalia

My name is Kishor Tare, my contact no is [protected].

From Last 2 month I have ported my number from idea to vodafone through your vodafone direct sales agency shree enterprizes. mr. sushank singh. [protected]

They have provided me info about 299 rental plan in which they have promised me to provide below benefits for lifetime

1. 1200 local and std minutes.
2. 300 sms
3. 4g internet 1 gb after that unlimited 2g with speed of 84 kbps.
4. No rental for Conference calls.

Only the condition was I have to pay first bill and after that they change my plan.

But when my no was ported i have received call from customer care regarding plan benefits and confirmation, they replied no such plan exists.

Then customer care executive taken my complaint regarding plan confirmation.

After that i contacted dsa person sushank singh, he told me that after first bill my plan will be changed, we have special plans as we are DSA.

Now when My bill is generated I called sushank singh but he is not picking my phone.

Also called customer care, they told we cant help you in these matter. But I have already launched complaint regarding plan.

My 8 more friends have also ported their number in vodafone from your dsa shree enterpriz they are also facing the same problem.

In last conversation with appellate officer they told me that they will take some action against that dsa in 24 hours and will inform me, now its more than 1 week they havent called me and even not reverting to mail.

DEAR SIRS:
BB ACTIVATION ON MY INSTRUMENT ph no [protected]
I struggled for 4 hours and made several attempts on automated system of 55666 but result was “FURTHER FRUSTRATION” only…
Extremely disappointing service.
Can you organise a call back for help in configuring my phone or else deactivate BlackBerry Prosumer Lite 299 and intimate me so that I can get the service on my other Air Tel number.

A frustrated Customer
Dinesh Rawat
Chandni Green House

Dear Manager,

This is with regards to mis- guiding and wrong information provided from Vodafone customer care executive.

Actually, I had 4G pack activated and it has around 994 MB of data in Vodafone my Number [protected] still whenever I use internet my main balance was being deducted. When I enquired, CC executive said that if I message "Stop" to 1925, my problem will be resolved. Due to that my internet data balance (994 MB) has been lapsed without no fault of mine.

Date of Incident: 6/11/2016, Time: 15.00(Approximately)

I did oral complain (Complain Number: [protected]) as well as written complain in your Customer Care Department but did not get satisfactory reply nor my complain has been resolved.

Requesting you to do needful.

Regards
Aditya
Vodafone number: [protected]
Circle: Mumbai

M/s. Vodafone,

After so many mail I am not getting proper answer and even when I told I would like to spk to some senior I have been told today no any senior is available in office (that's also after waiting approx. 5 Mints)

I had word with Mr. Akshay + Mr. Adesh Jadhav but dint get any solution and today its really surprising when I got call from Swati she told me my complain already closed.

My main problem is when I had discussion with Mr Akshay at 16:40pm, Date 27/09/2016. to activate below plan.

Telcall- 249/500Mint/Local + STD
Data plan – 450/3GB/3G Plan
SMS – 1000 SMS Local + STD.

And he assure there is no any other charge I will get except above plan charge, than how I got MI_C_V_450_BC_R2GB_RED_3G INR 450/- additional.

Complain Number[protected]

Need proper answer/solution.

Please call me to understand in detail my problem.

Regds,
Bharat Tiwary
[protected]

I received a huge shock when i received a bill amount of 1442 ... On enquiring the details from vodafone(dalhousie, kolkata), i was told that there is a special call which has been made from my number for 40 mins and for that call only the charges are 1050... It is absolutely a fake excuse and it is way of siphoning of money from public . It is absolutely a fraudulent practice followed by vodafone and all their staff know about this . I want the company to immediately take corrective action and stop this fraudulent practice and refund the amount .

This is Abhijit Tulsani from pune, I am using vodafone from long time. but now I am facing multiple call drop issue, also 3G internet problem. 3G is working poor than 2G. so in internet part vodafone should not talk about 4G, 1st workout on 3G. Vodafone is reputed company but now days the situation of Vodafone poor than Telenor or any other.this i8s very sad to say, that this is very worst experience of mine with Vodafone.

I am the Vodafone's prepaid network user and my mobile no. is [protected]
i got the popup on my mobile screen relating to activation of pack which bymistekly subscribed by me and now its getting auto renewed due to this my balance is negative now..it was no were written that it will get auto renwed
it got auto renewed two time
plz deactivate the pack and refund my money back.

I have done port into vodafone ([protected]) for some days no. keeps run good . And suddenly it stopped without any call just got an sms and with in few hour no. is stopped . I went to vodafone store for complaint they said some issues in home verification and it need to be done again i said ok . Then no started again and after 12 hours it stopped again they said agent will visit again my home that day i close my office which is huge loss to my business, at 5 pm just to receive vodafone agent for verification . That day all thing done and he said by tomorrow 12 pm your no. will start now its 3-4 days past still my no. is not started . I am not able to pay my workers this month salary due to OTP comes on that no. Really nightmare to switch from Reliance to Voda . I thought voda is better company if my complaint not resolved i will drag everyone into court for sure .

My alternate no. [protected]
email - [protected]@gmail.com

My Number [protected] Gets Disconnected without communicating with me. Vodafone is Cheating us. I am at Rajasthan & cannot talk to Mumbai circles executive & the toll free number is always Busy.. i don't know what to do now..No Support from Vodafone company. I will Launch an FIR against the company if they doesn't support me, because its just cheating.

I am existing customer of vodafone for WIFI 3G (No.: [protected]). When I requested them to convert it to a 4G connection, they informed me that the my existing number can not be converted as 4G. I forced to apply for a new 4G WI-FI number ([protected]). When I called the helpline No. for verification of this new number to activate the same, they kept me waiting twice for more than 30 min. I could not able to complete the formality and do not able to activate the number. This is extremely poor service from vodafone.

Since last two months, at an interval of few days, just a single message each time about my balance has been deducted is being received, for some service renewal. I stopped the respective service at those respective times, but till date its being continued, and already a great amount has already been deducted. Its been two months and I am not being able to recharge my account, because deductions are occurring whenever there is some account balance, and ranging from rs.2 to rs.40 accordingly. I need immediate help in this regard.

I have been facing network problem since i shifted to a new flat past 1 1.5 months. I complained at vodafone care atleast 7 times and once i also complained at the vodafone store at Goregaon but my problem hasn't been resolved yet. I am extremely unsatisfied and disappointed by the improper response by the executives of the company. Inspite of being an old postpaid customer, the company isn't taking me seriously and i would definitely go to higher authorities for this.

Dear Sir

I purchased vodafone wifi alacatel from Vodafone store Alambagh Lucknow.
Paid 4 months rental i.e. Rs. 4000 plus immediate activation charges i.e. Rs. 250.00.
Now I am bot able to connect it with my system.
And then contacted the company and none of them responded well. They are totally irresponsible towards the customer. I am facing lot of hardships as I am in to distribution. I am not able operate the software for which i bought the new connection. I ASKED them to refund, they said we don't have any such policy.
Please provide justice.
Thanks
Vibhu Saluja

I have been charged Rs 756 for October 2016 for my mobile no. [protected]. saying that I called to 51717 and talked for 54 mins and same thing is happened for November month also, as i came to know this from customer care that Vodafone is charged Rs. 2016 for November month also.
I have been much sensitive to make expenses and calls and a balanced life is maintaining.

Why Vodafone is not able to block such numbers / fraud frequently affecting their users and getting puzzled.

please be aware of this kind of fraud, if you face the same problem then complain about this, at least other people will come to know about the same issue...

Harish Shukla
h.[protected]@yahoo.com

Sir mera Vodafone post paid connection stop korne k liye sep 2016 vijiendra bolke ek staff k pass giye, woo bola OK aapka number stop ho jayga.job main Oct 2016 bill pay korne k liye fir usi store main geya bornali bolke ek staff bola aapka request ho geya stop ho jayga.but next mounth mere pass ek e-mail aaya mera bill 356 rs hoya ei bill job Nov 2016 pay korne geya bill pay kor diya hum pucha mera tu abhi se bill stop lakin wha ka staff bola nahi aapka number chalo aapko bill pay korna porega next mounth job ki main 2 mounth se sim hum use nahi kor raha hai, upor se who lok se punch ne se mujhe koi request ka record nahi deta, mere upor jhut bolta hum request nahi kiya ESE unnecessary mujhe harassment kiya ja raha hai or abhishek name ka ek staff mera shath miss behavior kiya pls mujhe is suliution nikhal ne k liye help kijiye pls sir help me

Kind attention: Country Head, Customer services
Dear concern,
I am writing this after prolonged interactions with various teams of Vodafone.

My vodafone [protected] which is a corporate connection of IndusInd Bank, had 4g services active on it. Suddenly my 4g services were deactivated . I discovered the same on monday after i was not getting the required speed. I complained about the same to the customer care and was told that due to technical problems it got deactivated and will be activated within 2 hours. I waited for the whole day and called the next day. Again s complaint was taken and i was again given the same TAT. Upon calling after the TAT, as my services were still not active.This time i spoke to the floor supervisor Rashmi Chavan, and she committed that she would get it escalated and do the need ful. But nothing happened. In the mean time i had written several mails to corporate.[protected]@vodafone.com and copying nodal officer and the appellate authority, but all mails fell on deaf ears.This continued for 7 days and then after putting this on Twitter, someone one from the tech team said that as I had migrated to a new corporate plan that had been offered by vodafone. This plan didnot support 4g activation and only had 3g. But this was not communicated to me when I mailed the request to corporate.assist. Later when I mentioned this to my Telecommunications team, they said that even they were not communicated about this while taking this plan. Moreover my talk plan and data plan are different. I have a 5gb 4g unlimited plan for 650.

So now I am in a soup. If i donot go with the corporate plan, i would not be reimbursed. If I go with this plan, I wont get 4g.

One thing that i didnot understand is that how can you device such a plan, that to a plain vanilla talk plan with no free data usage, which is incompatible with 4g. I suppose 4g has become Necessity and no more a good to have or customer delight item. So all your plans should have 4g compatibility right.

All in all I am highly disappointed with such a service from you. I have been loyal to since last 5 years and have sticked to you because of your seamless services i past. But it seems past is past now and I should look for new options now. Would give it last try by writting to you. Hope to get a positive solution from you.

Kaushik Chatterjee

I have two nos. Vodafone corporate postpaid sim vide no [protected] & [protected]. I want to convert postpaid to prepaid of this to nos. I applied several times in Vodafone mini store with proper documentation along with company's letter but till now conversion not done. So I don't pay two months outstanding bills. If conversion made I will pay all outstanding bills. Take necessary action please.
Thanking you.
Yours faithfully
AMALENDU KUNDU