Vodafone India Complaints & Reviews

Dear Madam/Sir, I am having mobile number [protected]. Yesterday, on 30th October 2016 at around 1:30 to 1:45 PM I made a local call. Before making the call my balance was around Rs.112.During conversation (after around 4-5 minutes) my phone call was disconnected. I got message which showed call charges as Rs.6 (and some paisa) and my balance was shown as Rs.0.00. All my prepaid balance was swallowed by that single local call.

I have just switched to vodafone from MTS and the first experience is very bad. I request you to take necessary steps to restore my pre-paid balance.

If my pre-paid balance balance is not restored, I will be compelled to move another service provider.
Regards
Sanjay Kashyap

Dear sir/mam

hi,

i am pawan kumar mandal my mobile no is [protected] i am port my no on 22 oct. 2016 airtel to vodafone. your costumer esscutive call me and tell your offer 399, 800 local call 350 national and international sms, 1gb 4g internet, but they given me plan of 199 because off i live in negative area that time when he call me i tell him i live in negative area and my airtel no on this no than he said its ok sir . than i chosen plan of 399 . now my problem is my outgoing call barred . you give me rong plan. my most of work in roimng but 28.10.2016 when i went utrakhand . after crossing gaziyabaad your vodafone network is gone. today i call in costumer care and talk with vandna she said sir if you paid 500 security deposit than you continue your post paid plan with vodafone other wise go to vodafone store and take prepaid card on same number. really sir it is my badluck i chosen you. after 3 month i changing my network again and never came back in vodafone.

Dear sir,

I am using a vodafone no. [protected] on the name of sumit kumar. i am not receiving my outgoing calls detail in my bill.

I am mark a mail to customer care but they are not responding on mail.

Please check and arrange to start my outgoing calls detail in my bill on my registered mail id.

Regards
Sumit kumar
M. no. [protected], [protected]
Mail id - sumit. [protected]@gmail.com

Vodafone store in bandra hill road has very poor services and loooong waiting periods every time I visit. The waiting is a minimum of 30 mins. The company must do.something about it. The store manager akbar is irresponsible and useless. Doesn't have the stature of a manager. Attendants are sitting free but not attending to customers and akbar has no control. Many of them also have no expertise and need help of others to help customers.

Hi i am interested to install the mobile towar in my own land n best location n best population main thing state highway road near national highway n best busines center n public relations transportation n public demand also so please take care above details contact me ravindra baag post belur tq basavakalyan dist bidar karnataka india 585327 @[protected]/[protected]

Vodafone deducted rs. 45 by automatically activating biscoot store pack service without any information and without my consent. When i enquired with vodafone customer care operator he refused to refund the deducted amount and asked to deactivate the service to avoid further deduction after 15 days of current pack. The operator insisted that i have clicked some link which activated the pack but i don't remember to have done anything like that. This is a matter of cheat with customers and i expect vodafone to be ensure such deductions are avoided in future even if this time they can't afford to pay back the irrelevant deducted amount.

My Name is sanjeev i requested my numbers [protected]/[protected] to port from Airtel to Vodafone .Now from 24 hours no one is responding and my diwali is being ruined due to my Numbers are not active .No one from Vodafone is responding . This is very bad Vodafone Sales executive firstly up sale me the Package when i taken he just disappear .They disconnect my both numbers without any information
Please help me .
Regards
Sanjeev
Alternate number .[protected]

I suggest customers not to use Vodafone or its services as they are simply pathetic and not recommended.

They add services without your notice .

Sends too many Bills even after paying bills on time

Better not to use there services

there customer service was not up to the Mark

Rude And Abusive

Mobile Net Speed was not solved after many requests

Vodafone cheating for follo pack

I never activate follo pack although i received massage for follo pack the massage here under

Your subscription for follo pack has been renewed and rs 35 has been charged. The service will get renewed on[protected]. To deactivate sms stop to or call 155223 (Toll free).

Every time i stop the service but all time the service for follo pack activated
I am a post paid customer my mobile no are [protected]

My mobile number is [protected]. Currently, I am on 999/month Vodafone RED plan. While paying my September bill, I studied the bill for the first time as I was curious to how it got to the higher side of my usual bill amount and to my surprise I found out that I was charged 149/month rentals for two mobile numbers [protected] and [protected] which I had not received, activated or used even once and Rs. 250 rental for 1GB 3G pack. I wasn't even notified about such new rentals via a message. Then I went and check all my earlier paid bills and found out that I was being charged for these numbers since June 2016. How can I be charged for the numbers without even my consent or approval? Just a comparison, few months back I had taken 3 SIM cards from Airtel and in that case I had to activate each and every number with my address proof on call with their executives. And then they started those SIMs on my ID. And here, I'm being charged for something which I had no freaking idea about!

Hence, I contacted Vodafone support via both Email and Twitter. The responses by the support staff were so pathetic and textbook responses that I lost my faith in Vodafone's service. The support never once called me since I raised my complaint. They always said "they tried reaching me but couldn't connect" but which was not the case. They even tried calling me on some random number (according to them) when I had shared my contact explicitly.

About the 1GB internet pack, few months back, my internet limit had got exhausted, hence I bought a RED 1GB Add-on "One-Time Charge Pack" via myVodafone iOS App. I was under the impression that it will be applicable for that running month only because that's what "One-Time" means at least according to the English Dictionary. I don't know about Vodafone Dictionary. The 1GB pack got active for each month. Now why would I pay for extra internet pack when my own plan's internet quota was enough for me. There is no option to cancel any add-on using the mobile app which points out that Vodafone just wants to extract money from it's users hence there is no option to deactivate any pack in the app.

I used to pay all my bills on timely basis. I refused to pay my bill from September thinking that will catch someone's attention and my complaint will be looked at. I was right but the only attention it caught was I was getting payment due calls. And they said they don't know about my complaint but I have to pay my bill at the earliest and that I have to visit a Vodafone Store to deactivate the SIM cards. Now why would I visit the store for deactivating the cards which I have no idea about. My outgoing has been stopped now! And imagine if those SIM cards were/are used by some random third person and I would be held responsible for their wrong-doings, if any.

I wonder how Vodafone reach it's 200 million users by giving such pathetic service and deceiving it's users. Now I'm fed up with this whole thing. I would be paying my outstanding now and doing MNP to Airtel as there is no resolution here. I am just banging my head to an unresponsive and dumb Vodafone Support.

I have done a recharge of 57rp on 24/10/2016 on the number [protected] with Transaction ID MH[protected]. According to this recharge scheme the effective call rates should be 0.30p/min but when I checked my active tariff details it is showing me 2p/sec.They are charging me double 0.60 p/min.

When i tried to contact there customer care i didnt get any help as such from there side.They are asserting that the call rates are effective but i am getting charged with nearly double call rate.

In fact they showed me the my last call charges which is 0.60p/min.Unfortunately i am not getting help from there side.

Can Someone from vodaphone help me here.

I use post paid Vodafone Delhi cell Number since 2014 .however by November 2015 i have been transferred to chennai by my office .most of the times there is no signal in my cell .am very upset and frustrated i wanted to change my current Network operator through MNP .infact i hold INR 5250 as deposit at vodafone Delhi Sant Nagar store but when i inquired an Chennai ambattur vodafone Store representative they said i have go direct to get the deposit refund to delhi .So getting INR 5250 deposit i need to travel to delhi from chennai is it a way to get an refund in vodafone ? this is very ridiculous and i hold an voter ID, passport, driving license, AADHAR card in chennai address .why cant they approve my deposit at my chennai residence .

This very bad on vodafone network . then what is the use of MNP from same number .

I did the port my no from aircel to vodafone, after few days my, all outgoing service has been barred. And your customer support executive telling me your verification was not clear. I just wanted to know why you do not verify my address before porting my sim.

When i call the customer care they activated my no. And after 24 hr my no has been bared again repeatedly

Today they are telling me we can not provide you the service. Also he is not allowing me to go with other for 90 days

Also, customer supports is unprofessional.

My no is not active from last 15 days and i have not got any resolution yet.

Request you to please take necessary action against vodafone india

My no: [protected]
Alternative no: [protected]

Regards
Kishor kumar yadav
2nd floor, g32, sector 22
Noida 201301
Mo - [protected]

Hi vodafone,
I had recharged for inr 50 and inr 47 under the below order id but my balance shows nil amount. Reason seems follo pack was activated. What is this follo pack. What i see is vodafone is fooling / cheating the customers. Would request to refund the money back to my account immediately. The scenario will be raised to vodafone senior officials with the poor management.

Order id : fcvw[protected]
Transaction successful
₹50

Order id : fcvm[protected]
Transaction successful
₹47

DearSir/ Madam

Please give me details of vodophone Karnataka no [protected]. The person is calling Basavanagudi Medical Centre (Hospital) landline[protected] since 27.10.2016 and talking in vulgar language to my female staff. when i pick the call he cuts the call and calls after some time. I used Truecaller app and found that the no. is in the name of Hadimani and the 16 people have reported it as spam.
Kindly help
Dr Mohan N Reddy

Hi Team

This email is to inform you about the poor service which I have received from Vodafone.

This is really discussing to use service of Vodafone. I was using Vodafone Postpaid connection and my number is [protected]. I recently took a JIO sim card due to which I no longer needed Vodafone postpaid plan. So I recently walked to Chakala branch (Andheri East) Vodafone Store which is in JB nagar and the person spoke to me very rudely. He didn't wanted to help me and started insulting me because I was switching from Vodafone. He was trying to misguide me with various reason and not helpful at all. I was really not expecting this type of behaviour and he was telling he is a floor manager. While taking postpaid connection he just told me to sign and took my small size photograph but this time he was telling me to go and get proper photograph and he told me only to fill the entire form. This was a pathetic behaviour. But still I did everything what he said I filled the form and gave him proper bill. He told me to pay the pro rata amount which was 100 rupees more than what I used and I payed that amount too. Presently if you will see there is no overdue amount on my number. I did whatever he told me even after been so rude but I dont know why still my number is not switched to prepaid and I'm not getting network on my number. From Monday evening my network disappeared from phone than I inserted my new prepaid sim card but still I'm not getting any network. You must be aware that this is the festival time and this is my main number and people are facing difficulty to contact me. I'm unable to do bank transaction and order anything online and things which I had ordered were returned since the person couldn't contact me on my number.

I again visited the Vodafone store on Tuesday but this time on Ghatkopar east branch and again the boy didn't help me out. He told me I will take your complain but I don't know why this is still not resolved.

All your store's are useless and you don't know to hire proper employee. I'm sure my prepaid request was purposely not done by the Vodafone guys who was in Chakala and I don't want to visit that branch again.

This is illegal you cannot stop any number unnecessarily for so many days even after following all the legal formalities. I'm now not going to stop here I will take this issue at very higher level and make your company gets heavily penalize. You have hazard me enough and I will show you what I can do. I'm also lodging a complain on consumer forum of Mumbai side by side. You cannot stop anybody's number even after paying a extra amount. I have payed extra amount than your billed amount.

I'm also forwarding this email to higher vodafone manager like Pragati Bhardwaj, Surekha Desai and Naveen Chopra.

I'm not getting any network on [protected] so contact me on [protected].

Assume this email as a documented email. I will not give you now more time. If my issue is not resolved by tomorrow I'll forward this email to the CEO Sunil Sood and also lodge a complain against Vodafone for misleading their customer in the police station and file a case in the Mumbai civil law. I will make sure your company gets heavily penalize and forward all this to media stating you are not able to give service to your existing customers and this are inconvenience which has been caused due to Vodafone.

This is the final warning and I'll be using this copy email while loading a complain on Vodafone and I've all my evidence handy and we will meet in court now. I've visited and complained twice but still not response came so now this is what I will be doing.

Your very unhappy Customer

Pravin Tiwari
[protected] (Which you have disconnected without any reason)/ [protected].

This is not my number and vodafone is harassing me each and everyday with this bill amount which i haven't use it. I would like to sue to service provider. This is fraud. I had an identity theft on
My account. I always had a word with vodafone customer service and they seems to take no interest resolving this issue except for their money which i am not liable to at any cost and i will never ever pay for this issue. It's been more than 6 months now and still vodafone is harassing me sending this mail again and again.

Relationship number[protected]

Relationship number[protected]

Dear sir

My no is [protected]
And other no is [protected]

Unneccessary harrassment by vodafone sales agent / staff/ dealers

Need a strict action against them


I have a complain against your sales person ganesh using mobile no [protected] and zoya a lady [protected]

They asked me to convert to billing which i agreed but they never informed me that my mobile will get switched off and before giving me the new sim they activated the transfer. And now my both the nos are not working as they have activated the transfer and the new sim is not with me.

This is a major problem i would request a strict action against this persons for giving half information which is not at all acceptable to me and if such issues are there i would like to switch to some other service provider instead of vodafone.

If no action is taken within 7 days i would not mind going to consumer court.

If the porting process is activated then i should have the new sim with me then only the porting should be activated.

Why have the sim not been given to me and the porting process has been started.
Detail explaination should have been done before doing the porting and also new sim should have been given to me.

Your plan of action and detail of action taken will have to be informed to me.

[protected] parniya devi ke nam se sim hai jo sim card riflesh ke liye diye the pr riflesh ho gya lekin sim card chalu nhi huaa or mini stor wale bhut parsan kar rhe hai es liye vodafon aaj ho jaye ga kal ho jaye ga lekin karta hi nhi hai sirf doirate rhta hai ye voda compani bhut parsan kar rha hai es liya ye compani chhor rhe hai my number [protected] jo ki ye bhi vodafon ka sim hai ese vbhi chenj karse ge ham ko compani se matlab nhi hai ham ko number se matlab hai

Dear vodafone,

This is shailesh kumar gupta my mobile no is [protected] i had start using vodafone services form 14th of oct-16. But again and again why no is going to bared i don't know which kinds of people working in vodafone they are never given the proper response 1st complaint i was raise against vodafone rep coz they are working with vodafone but they are not given positive response.

That person name is mr. Samar he is working as a manager then mr salim he is working as a supervisor and somo1 else even they didn't have any knowledge abt the product and service they didn't have manner how to talk to the customer.

Many complaint i have already submitted to nodal officer they are also not resolve the problem simply they are saying sir we are going to take strong action against him.

I think no action taken by nodal against him and i cant trust anymore to vodafone.

Regards,
Shailesh kumar
[protected]