Vodafone India Complaints & Reviews

I have ported my telecom connection from idea cellular to vodafone on 27 august 2016 on their request and multiple calls they made mentioning various offers that they may extend if i port my mobile postpaid connection to vodafone. My mobile number [protected] was been ported to vodafone cellular on 27th august 2016. On 04th october 2016 a vodafone representative called me and told me that a payment is due on your part which is to be made to idea cellular failing to which my connection will be barred. I had made a payment of rs. 293 at idea store at bbd university shopping complex, lucknow on 08th october 2016. Vodafone has barred my outgoing facility on 14th october 2016, upon inquiry their customer care officer told me that you have not submitted the payment reciept of payment you have made at idea center that is why your outgoing got barred. I have submitted the payment receipt to mr. Yogesh at their bbd university shopping complex store on 14th october 2016 and my outgoing facility was reinstated. On 28th october 2016 vodafone cellular disconnected my connection on the same issue and now their representatives are stating that you cannot retain the same number and have to get a new connection. As its my widely circulated number which i am using since last three years hence it will be huge loss to me on my professional as well as financial front if i loose my number. I request your kind intervention.

Sir [protected] this is my vodafone n. It s n. Problem that i have no any call in i ndia but after mints coming the incomin g and say me you missed call me. But i dont any call sir am very very problem plz plz plz meri problem ko solve kro aapka bahut ahsaan hoga thanks sir. Plzplxplz sir am very very tension or ne kai baar to aapna. Bhi band kar deta hu sir mr kb tk apna n. Band rakhunga

I have been continuously charged for gprs by vodafone whereas i am not at all using the gprs enabled phone. when intimated the same to vodafone not even appellate team is ready to accept the issue.

Every time i drop email to them i get an unethical and mean response, it is pathetic to contact them and make them understand this issue every month. i am suffering from this since 3-4 months and no resolution has been made to this issue.

Every time they argue and intimate me that charges are valid ones. i would request to get this issue resolved at earliest.

Vodafone customer care vashi guys are ridiculas service provides. i went there to convert my post paid to prepaid because there is no offers for post paid no. s. but it's 5th time they mis guide me to retain as postpaid and always ask me to come on billing cycle date.. where as i am ready to pay prorata basis amount and more too.. they always non cooperative.. finally i have to shout and scream like a child and made a scene then they agreed to convert the post paid to prepaid that too after 4 to 5 days.. it will activate where as they have ekyc facility with them. really they mentally harassed me.

I am using vodafone service from last but the network was good at belgaum. but when i shifted to khanapur the 3g network dosen't work. even i[censored] sit below to the tower there is no 3g network in khanapur the area pincode is 591302.

And the network quality is very bad in khanapur city even i[censored] go away 3kms away from the network, again we are facing the same network problem.
Please improve the network quality including 3g network in khanapur.

REMEMBER-I.

Dear all,

This is Ajay Kumar Mishra No.[protected],

Please note that, without information you have Changed prepaid to postpaid then I went your gallery in Thakur Village Kandivli (E) Mum-400101, given all the required documents after that we have received fresh SIM paid 29rupee slip attached for your reference, when my SIM was prepaid balance was Rs.2, 50/- ( Two hundred Fifty ) but this time no any balance, we are humbly request to you please reverse my balance as per Law,

Awaiting reply from your side,

Thanks
Ajay Mishra -[protected].

I have made a recharge to my vodafone mobile number with Rs.147 for data plan by paying in cash at vodafone mini store located at sector 5, saltlake, kolkata-700091. The recharge has done successfully but after 1 hour Rs.147 is deducted from my mobile account balance and i am not aware what is the reason for this debit. Then i made a call to vodafone customer care and they explained that the recharge is made again by mistake from the vodafone mini store and also said that it is not possible to refund my money even though i didn't made any mistake from my side.

Why we need to pay our money for their mistakes.

Hello.

I am a vodafone postpaid customer and my credit limit is 3, 800. Recently on 15th October I went abroad and subscribed I roam pack of 599. On 26th October the card expired and I wanted to renew the pack. I raised the request through My Vodafone app but got a message back saying I am not allowed to request the service and should dial 199. I called twice but the call did not went through. It was getting connected to Vodafone Netherlands and then was getting disconnected. Now my sim has been blocked and on inquiry have been informed that there is an unbilled amount of 18, 000 (approx) . I went to customer care (Vodafone Stre- Ramamurthynagar- Token no 129, counter B) on 31st October seeking the details for the unbilled usage and they told me that they cannot provide the details until the next billing cycle which is 12 days from now. On asking that how can the credit limit be exceeded, they informed that there is some delay in receiving the usage information and by the time they would have received usage information, I have used that much. Now my question is when the credit limit has been fixed, how can it exceed and if there has been delay on your end, why should I be ask to pay any amount beyond credit limit. Why was I not informed and no prior intimation or approval was taken before exceeding the limit. Also if you are not able to give me details on the unbilled amount, how can you bar my service. On what ground has the services been stopped when the approval or intimation was not given for exceeding limit. Why should I pay anything beyond the credit limit which has neither been informed to me nor has prior approval from me. I am ready to pay the maximum credit limit of 3, 800 and want my services restored.

Dear Madam/Sir, I am having mobile number [protected]. Yesterday, on 30th October 2016 at around 1:30 to 1:45 PM I made a local call. Before making the call my balance was around Rs.112.During conversation (after around 4-5 minutes) my phone call was disconnected. I got message which showed call charges as Rs.6 (and some paisa) and my balance was shown as Rs.0.00. All my prepaid balance was swallowed by that single local call.

I have just switched to vodafone from MTS and the first experience is very bad. I request you to take necessary steps to restore my pre-paid balance.

If my pre-paid balance balance is not restored, I will be compelled to move another service provider.
Regards
Sanjay Kashyap

Dear sir/mam

hi,

i am pawan kumar mandal my mobile no is [protected] i am port my no on 22 oct. 2016 airtel to vodafone. your costumer esscutive call me and tell your offer 399, 800 local call 350 national and international sms, 1gb 4g internet, but they given me plan of 199 because off i live in negative area that time when he call me i tell him i live in negative area and my airtel no on this no than he said its ok sir . than i chosen plan of 399 . now my problem is my outgoing call barred . you give me rong plan. my most of work in roimng but 28.10.2016 when i went utrakhand . after crossing gaziyabaad your vodafone network is gone. today i call in costumer care and talk with vandna she said sir if you paid 500 security deposit than you continue your post paid plan with vodafone other wise go to vodafone store and take prepaid card on same number. really sir it is my badluck i chosen you. after 3 month i changing my network again and never came back in vodafone.

Dear sir,

I am using a vodafone no. [protected] on the name of sumit kumar. i am not receiving my outgoing calls detail in my bill.

I am mark a mail to customer care but they are not responding on mail.

Please check and arrange to start my outgoing calls detail in my bill on my registered mail id.

Regards
Sumit kumar
M. no. [protected], [protected]
Mail id - sumit. [protected]@gmail.com

Vodafone store in bandra hill road has very poor services and loooong waiting periods every time I visit. The waiting is a minimum of 30 mins. The company must do.something about it. The store manager akbar is irresponsible and useless. Doesn't have the stature of a manager. Attendants are sitting free but not attending to customers and akbar has no control. Many of them also have no expertise and need help of others to help customers.

Hi i am interested to install the mobile towar in my own land n best location n best population main thing state highway road near national highway n best busines center n public relations transportation n public demand also so please take care above details contact me ravindra baag post belur tq basavakalyan dist bidar karnataka india 585327 @[protected]/[protected]

Vodafone deducted rs. 45 by automatically activating biscoot store pack service without any information and without my consent. When i enquired with vodafone customer care operator he refused to refund the deducted amount and asked to deactivate the service to avoid further deduction after 15 days of current pack. The operator insisted that i have clicked some link which activated the pack but i don't remember to have done anything like that. This is a matter of cheat with customers and i expect vodafone to be ensure such deductions are avoided in future even if this time they can't afford to pay back the irrelevant deducted amount.

My Name is sanjeev i requested my numbers [protected]/[protected] to port from Airtel to Vodafone .Now from 24 hours no one is responding and my diwali is being ruined due to my Numbers are not active .No one from Vodafone is responding . This is very bad Vodafone Sales executive firstly up sale me the Package when i taken he just disappear .They disconnect my both numbers without any information
Please help me .
Regards
Sanjeev
Alternate number .[protected]

I suggest customers not to use Vodafone or its services as they are simply pathetic and not recommended.

They add services without your notice .

Sends too many Bills even after paying bills on time

Better not to use there services

there customer service was not up to the Mark

Rude And Abusive

Mobile Net Speed was not solved after many requests

Vodafone cheating for follo pack

I never activate follo pack although i received massage for follo pack the massage here under

Your subscription for follo pack has been renewed and rs 35 has been charged. The service will get renewed on[protected]. To deactivate sms stop to or call 155223 (Toll free).

Every time i stop the service but all time the service for follo pack activated
I am a post paid customer my mobile no are [protected]

My mobile number is [protected]. Currently, I am on 999/month Vodafone RED plan. While paying my September bill, I studied the bill for the first time as I was curious to how it got to the higher side of my usual bill amount and to my surprise I found out that I was charged 149/month rentals for two mobile numbers [protected] and [protected] which I had not received, activated or used even once and Rs. 250 rental for 1GB 3G pack. I wasn't even notified about such new rentals via a message. Then I went and check all my earlier paid bills and found out that I was being charged for these numbers since June 2016. How can I be charged for the numbers without even my consent or approval? Just a comparison, few months back I had taken 3 SIM cards from Airtel and in that case I had to activate each and every number with my address proof on call with their executives. And then they started those SIMs on my ID. And here, I'm being charged for something which I had no freaking idea about!

Hence, I contacted Vodafone support via both Email and Twitter. The responses by the support staff were so pathetic and textbook responses that I lost my faith in Vodafone's service. The support never once called me since I raised my complaint. They always said "they tried reaching me but couldn't connect" but which was not the case. They even tried calling me on some random number (according to them) when I had shared my contact explicitly.

About the 1GB internet pack, few months back, my internet limit had got exhausted, hence I bought a RED 1GB Add-on "One-Time Charge Pack" via myVodafone iOS App. I was under the impression that it will be applicable for that running month only because that's what "One-Time" means at least according to the English Dictionary. I don't know about Vodafone Dictionary. The 1GB pack got active for each month. Now why would I pay for extra internet pack when my own plan's internet quota was enough for me. There is no option to cancel any add-on using the mobile app which points out that Vodafone just wants to extract money from it's users hence there is no option to deactivate any pack in the app.

I used to pay all my bills on timely basis. I refused to pay my bill from September thinking that will catch someone's attention and my complaint will be looked at. I was right but the only attention it caught was I was getting payment due calls. And they said they don't know about my complaint but I have to pay my bill at the earliest and that I have to visit a Vodafone Store to deactivate the SIM cards. Now why would I visit the store for deactivating the cards which I have no idea about. My outgoing has been stopped now! And imagine if those SIM cards were/are used by some random third person and I would be held responsible for their wrong-doings, if any.

I wonder how Vodafone reach it's 200 million users by giving such pathetic service and deceiving it's users. Now I'm fed up with this whole thing. I would be paying my outstanding now and doing MNP to Airtel as there is no resolution here. I am just banging my head to an unresponsive and dumb Vodafone Support.

I have done a recharge of 57rp on 24/10/2016 on the number [protected] with Transaction ID MH[protected]. According to this recharge scheme the effective call rates should be 0.30p/min but when I checked my active tariff details it is showing me 2p/sec.They are charging me double 0.60 p/min.

When i tried to contact there customer care i didnt get any help as such from there side.They are asserting that the call rates are effective but i am getting charged with nearly double call rate.

In fact they showed me the my last call charges which is 0.60p/min.Unfortunately i am not getting help from there side.

Can Someone from vodaphone help me here.

I use post paid Vodafone Delhi cell Number since 2014 .however by November 2015 i have been transferred to chennai by my office .most of the times there is no signal in my cell .am very upset and frustrated i wanted to change my current Network operator through MNP .infact i hold INR 5250 as deposit at vodafone Delhi Sant Nagar store but when i inquired an Chennai ambattur vodafone Store representative they said i have go direct to get the deposit refund to delhi .So getting INR 5250 deposit i need to travel to delhi from chennai is it a way to get an refund in vodafone ? this is very ridiculous and i hold an voter ID, passport, driving license, AADHAR card in chennai address .why cant they approve my deposit at my chennai residence .

This very bad on vodafone network . then what is the use of MNP from same number .