Vodafone India Complaints & Reviews

My Number [protected] Gets Disconnected without communicating with me. Vodafone is Cheating us. I am at Rajasthan & cannot talk to Mumbai circles executive & the toll free number is always Busy.. i don't know what to do now..No Support from Vodafone company. I will Launch an FIR against the company if they doesn't support me, because its just cheating.

I am existing customer of vodafone for WIFI 3G (No.: [protected]). When I requested them to convert it to a 4G connection, they informed me that the my existing number can not be converted as 4G. I forced to apply for a new 4G WI-FI number ([protected]). When I called the helpline No. for verification of this new number to activate the same, they kept me waiting twice for more than 30 min. I could not able to complete the formality and do not able to activate the number. This is extremely poor service from vodafone.

Since last two months, at an interval of few days, just a single message each time about my balance has been deducted is being received, for some service renewal. I stopped the respective service at those respective times, but till date its being continued, and already a great amount has already been deducted. Its been two months and I am not being able to recharge my account, because deductions are occurring whenever there is some account balance, and ranging from rs.2 to rs.40 accordingly. I need immediate help in this regard.

I have been facing network problem since i shifted to a new flat past 1 1.5 months. I complained at vodafone care atleast 7 times and once i also complained at the vodafone store at Goregaon but my problem hasn't been resolved yet. I am extremely unsatisfied and disappointed by the improper response by the executives of the company. Inspite of being an old postpaid customer, the company isn't taking me seriously and i would definitely go to higher authorities for this.

Dear Sir

I purchased vodafone wifi alacatel from Vodafone store Alambagh Lucknow.
Paid 4 months rental i.e. Rs. 4000 plus immediate activation charges i.e. Rs. 250.00.
Now I am bot able to connect it with my system.
And then contacted the company and none of them responded well. They are totally irresponsible towards the customer. I am facing lot of hardships as I am in to distribution. I am not able operate the software for which i bought the new connection. I ASKED them to refund, they said we don't have any such policy.
Please provide justice.
Thanks
Vibhu Saluja

I have been charged Rs 756 for October 2016 for my mobile no. [protected]. saying that I called to 51717 and talked for 54 mins and same thing is happened for November month also, as i came to know this from customer care that Vodafone is charged Rs. 2016 for November month also.
I have been much sensitive to make expenses and calls and a balanced life is maintaining.

Why Vodafone is not able to block such numbers / fraud frequently affecting their users and getting puzzled.

please be aware of this kind of fraud, if you face the same problem then complain about this, at least other people will come to know about the same issue...

Harish Shukla
h.[protected]@yahoo.com

Sir mera Vodafone post paid connection stop korne k liye sep 2016 vijiendra bolke ek staff k pass giye, woo bola OK aapka number stop ho jayga.job main Oct 2016 bill pay korne k liye fir usi store main geya bornali bolke ek staff bola aapka request ho geya stop ho jayga.but next mounth mere pass ek e-mail aaya mera bill 356 rs hoya ei bill job Nov 2016 pay korne geya bill pay kor diya hum pucha mera tu abhi se bill stop lakin wha ka staff bola nahi aapka number chalo aapko bill pay korna porega next mounth job ki main 2 mounth se sim hum use nahi kor raha hai, upor se who lok se punch ne se mujhe koi request ka record nahi deta, mere upor jhut bolta hum request nahi kiya ESE unnecessary mujhe harassment kiya ja raha hai or abhishek name ka ek staff mera shath miss behavior kiya pls mujhe is suliution nikhal ne k liye help kijiye pls sir help me

Kind attention: Country Head, Customer services
Dear concern,
I am writing this after prolonged interactions with various teams of Vodafone.

My vodafone [protected] which is a corporate connection of IndusInd Bank, had 4g services active on it. Suddenly my 4g services were deactivated . I discovered the same on monday after i was not getting the required speed. I complained about the same to the customer care and was told that due to technical problems it got deactivated and will be activated within 2 hours. I waited for the whole day and called the next day. Again s complaint was taken and i was again given the same TAT. Upon calling after the TAT, as my services were still not active.This time i spoke to the floor supervisor Rashmi Chavan, and she committed that she would get it escalated and do the need ful. But nothing happened. In the mean time i had written several mails to corporate.[protected]@vodafone.com and copying nodal officer and the appellate authority, but all mails fell on deaf ears.This continued for 7 days and then after putting this on Twitter, someone one from the tech team said that as I had migrated to a new corporate plan that had been offered by vodafone. This plan didnot support 4g activation and only had 3g. But this was not communicated to me when I mailed the request to corporate.assist. Later when I mentioned this to my Telecommunications team, they said that even they were not communicated about this while taking this plan. Moreover my talk plan and data plan are different. I have a 5gb 4g unlimited plan for 650.

So now I am in a soup. If i donot go with the corporate plan, i would not be reimbursed. If I go with this plan, I wont get 4g.

One thing that i didnot understand is that how can you device such a plan, that to a plain vanilla talk plan with no free data usage, which is incompatible with 4g. I suppose 4g has become Necessity and no more a good to have or customer delight item. So all your plans should have 4g compatibility right.

All in all I am highly disappointed with such a service from you. I have been loyal to since last 5 years and have sticked to you because of your seamless services i past. But it seems past is past now and I should look for new options now. Would give it last try by writting to you. Hope to get a positive solution from you.

Kaushik Chatterjee

I have two nos. Vodafone corporate postpaid sim vide no [protected] & [protected]. I want to convert postpaid to prepaid of this to nos. I applied several times in Vodafone mini store with proper documentation along with company's letter but till now conversion not done. So I don't pay two months outstanding bills. If conversion made I will pay all outstanding bills. Take necessary action please.
Thanking you.
Yours faithfully
AMALENDU KUNDU

On 21.10.2016 i got a massage from your end that if i recharged rs. 34/-, i have benefited for deduction of low outgoing call rate i. E. 1.2 paise per 2 seconds. I also recharged the same amount on that day. But from that day till now your service is not activated.
Sir, please take this matter seriously and manage to refund my illegally deducted money as soon as possible
M: [protected]

I have recharge of Rs. 297 of 1 GB data plan to my Vodafone number as on dated 1st November 2016. but from that day i still i cant access my internet.
in these 4 days i can call vodafone customer care (198) 6 to 7 times but they can't solved my problem. they still said they replied me as on 8th November.1 to 8 l loss my 8 days of data plan. i told them they extend me these my lost 8 days. they said they can't. i really can't expect from vodadfone company.

Vodafone offered me a new postpaid plan of Rs 666 which 1.5 GB 3G data and some free minutes. My previous plan was around Rs 199 rental plus Rs 250 for 1 GB 3G data. They contacted me over the phone and I agreed to the new plan. I asked them if they will remove the previous plan of Rs 250 before applying and they said yes. Next month the bill comes way higher than it is supposed to. It turns out that they have not removed my Rs 250 3 G services. I requested them to remove the extra previous pending 3G service on 19th May 2016. Now they removed my existing 3G services citing the reason "Requested by User". I got fed up and changed the connection to Airtel. My pending bill amount is Rs 832. I have never defaulted and then also I asked them for a revised bill because I am not going to pay for 3G services if I didn't get 3G. I have been saying this consistently over the phone or emails to them but they never understand. Every week I get at least one call from them and now they are threatening me with further actions. It has got to a point I can no more accept a Vodafone call because its causing me enough trouble. They have even called for settlement but I would rather pay more money to expose this inefficiency than to settle for less money.

Transcript from the email sent to Vodafone on 25 May 2016:

Please refer to the chat I had with your customer care on 25th May 2016 for more details. After requesting you to deactivate the extra plan that you had failed to remove in the first place while activating the new plan of Rs 666, it seems you have deactivated my 3G services on 19th May 2016 citing the reason “Services removed as requested by the user”. Now tell me, did I request you to remove my 3G services or the extra pack that you activated ? After getting the link to restore the 3G services, I am unable to open the link in my browser (I don’t know why). I have been without 3 G services for the past 6 days while paying for one.

Frankly speaking, I am fed up with this non sense and unprofessional behavior. I am not even willing to continue till the end of the cycle, I request you to please terminate my services with effect from today. I am going for Airtel because I know they are not as unprofessional as this horrendous experience has been. I would rather have a service provider which do not irritate me and take so much of my time in sorting things out.

Please send me the bill on a pro rata basis till 25th of May 2016 ( Compensating the 3G service that I was not getting because I am not paying for that).

And I must reiterate, You have lost a valuable customer who was constantly giving you a revenue of Rs 700-1100 per month.

Email transcript on 26 June 2016:
Hi,

My bill amount is Rs 886.45 which is incorrect.

Last month you corrected Rs 286.25 which was wrongly charged and this month you have charged Rs 62.33 for the same additional 3G pack which was not removed earlier. When I requested you guys to remove that pack, you removed my ongoing 3G services as well. I was deprived of 3G services from 19.05.2016 to 09.06.2016when I have not even asked it to be removed. So it is quite obvious I would not pay for it. This issue has been raised in my previous complaint and you have replied that anything can only be done after the bill is generated. Kindly send me the revised bill ASAP and I will pay the amount. Please note that I will not pay any late fee or penalty if I did not get a new revised bill before 29.06.2016 which is the due date.

To summarize it, I am not going to pay for :

1) Rs 62.33 which is wrongly charged.

2) 3G services which was denied to me post 19.06.2016.


FYI, this is the reason I shifted to Airtel because I was fed up with your inaccurate billings and services.

Email dated June 28: (They removed the 62 Rs additionally charged)

Thank you for this but you have missed a very significant point : I have been denied the 3 g services and I am not going to pay for it. Furthermore, I request you to send the revised bill as I have ported my number to Airtel and there will be no future invoices.

Email dated June 30 (Getting the same automated mail response reminding me the bill amount)

What is your problem ? I have asked you two things : one you have done ( reduction of 60 odd rupees which was wrongly charged). The major issue is you charge a rental of 666 without providing me the 3 G. I want you to reduce the monthly rental charges because I did not get the 3G services. This is the third mail I am writing explaining the same thing and you have ignored this in all the three of the mails. Is it so hard to comprehend ??

And for the last time, until I get a revised bill with the two adjustments mentioned above I won't pay. And I won't pay any penalty as well.

If you have difficulty in comprehending the issue in mail, kindly call me on xxxxxxxxxx.

After this I started getting calls. I am fed up with this and am planning to take this matter to court. This is my last attempt to try to resolve this issue and get the revised bill.

Hi Team,

I have upgraded 3G to 4G postpaid, in this process my sim got deactivated. Neither the old nor new sim worked. When checked with representative, he said that is because of wrong SIM number. Post i could not go to vodafone office. But after a week i have been charged 2000 Rs. when checked the bill there were calls that were from the day the sim got deactivated. I wrote a mail but they were not in a position to explain and again billed me this month which included last months bill also.

I need to deactivate and donot want to have association with this kind o[censored]nprofessional company.

Please deactivate my postpaid connection [protected].

Regards,
Yuvarani K

I have taken a new sim card of vodtafone last week, at selling time the dealer updated "new connection offer 1st 28 days local and std all calls are free unlimited"however after few days now we are not able to make calls from our new number [protected]. now I called customer support of vodafone, they informed in this connection we don't have any offer like this. when I tried to contact with dealer they are not giving any solution

I want to block my vodafone number right now i have lost it [protected] please request u to block number now the lost timing of the phne is around 5.00 pm when i reached stor is was close please request to block my incoming and outgoing call as per request or any policy will contact the branch tomrrow moring i request u some one may use it or make it wrng use ...

Sir, my name is jhilmil singh and there us no vodafone tower in our area. Many people using vodafone sim but they have facing signal problem. No any vodafone tower present near about my area so please install one tower in my village. I have a plot for installation a tower. My address is
Name - jhilmil singh
Contact-[protected],
Add.- village kannian khas, p. O - dholewala, distt - moga 142001
Landmark dholewala road dharmkot

I am facing network problems near my work area..
I have contacted customer service and registered my complaint regarding the same several times. But no feedback or proper solution has been provided to me.. Then i requested to port my number in airtel. The request also has been denied by Vodafone. My business is getting disturbed due to network prblm.
I have visited the Vodafone store as well but no proper solution i have got because employees are not telling me the exact reason for the deny of my porting request.

Not able to port my business numbers to an effective service provider and continuous distruptions in services of my current network provider are cause of my harrasment.

Hi Team,

I have emailed customer care to address my issue and had tele call with your representatives on the same. Again I am explaining my problem in detail and hoping to get it at least addressed properly.

Incident1: I have paid my bill on 18-Oct (722) before last payment date which is 19-Oct.

Incident2: Had discussed with my Bank on the status and got to know that the transaction is approved and pending from Vodafone to claim using unique transaction authorization no. (which I have shared with team on email)

Incident3: After discussion with customer care got confirmation through SMS that payment received on 22-Oct, post that I have reported to Vodafone to confirm, as amount was not yet deducted from my account.

Incident4: Again on call I have asked the team when my Number was blocked on 27-oct (Request No. Seema[protected] and Shashank[protected] and ask them to drop me an email that the previous transaction was not valid and request to initiate fresh payment, but nothing happened.

Incident4: My services stopped on 28-Oct, and I was not able to make any call or get in touch with my friends, family, and others.

Incident5: I have made a payment of 200 on 30-Oct to avoid the inconvenience but that’s of no use.

Incident6: Today morning I have received a call from Vodafone team, and I have again explained the whole to the woman on other side, she assures me to help and provide best what Vodafone can do for disruption in service during Diwali.

Incident7: I have received a new bill with 100 rs fine, also as I have not used the service for more than a week.

Now:

Ques1: Why this 100 fine for late service when Vodafone is not able to clarify details?
Ques2: Why I should pay for the days when I have not used any service?
Ques3: What about the trouble and embarrassment I have face due to unavailability of service during such an important time (DIWALI)?
Ques4: Help to take ownership and reply in written on what your view is on this?

I was changed my plan and i got word from Voda Customer care that if will automatic generate from your next bill cycle. By 1st when i was used DATA i got that plan was not activated and again i called them. Voda reply that time of bill generation we will take care. Now after getting bill i am following with His team . And they are not entertaining . Neither customer care nor AVP- Service delhi

Now i am not getting where i should go??

I am unable to pay this huge amount

I have ported my telecom connection from idea cellular to vodafone on 27 august 2016 on their request and multiple calls they made mentioning various offers that they may extend if i port my mobile postpaid connection to vodafone. My mobile number [protected] was been ported to vodafone cellular on 27th august 2016. On 04th october 2016 a vodafone representative called me and told me that a payment is due on your part which is to be made to idea cellular failing to which my connection will be barred. I had made a payment of rs. 293 at idea store at bbd university shopping complex, lucknow on 08th october 2016. Vodafone has barred my outgoing facility on 14th october 2016, upon inquiry their customer care officer told me that you have not submitted the payment reciept of payment you have made at idea center that is why your outgoing got barred. I have submitted the payment receipt to mr. Yogesh at their bbd university shopping complex store on 14th october 2016 and my outgoing facility was reinstated. On 28th october 2016 vodafone cellular disconnected my connection on the same issue and now their representatives are stating that you cannot retain the same number and have to get a new connection. As its my widely circulated number which i am using since last three years hence it will be huge loss to me on my professional as well as financial front if i loose my number. I request your kind intervention.