Vodafone India Complaints & Reviews

I port my airtel number[protected] into vodafone.

But from 7th october my incoming and outgoing interupted, i called vodafone care and come to know my address verification is negative.
On 9th october request generated to re verify address by mail.
On 10th october i visited vodafone care with my address proof documents. they assured me that my number will be started from 12th october, but number not started yet.

Again i talk to vodafone care on 13th october address verification request regenerated but no action done.

But now vodafone is saying i have to again visit vodafone care centre with documents.
No support provided by vodafone and my number is blocked from 7 days worst service i have seen in my life.

I am using Vodafone from 2006 .Now I am going to say bye bye to them.In next seven days I will port to Airtel.

In 2006, I brought my first sim - vodafone. It was amazing company at that time. Vodafone had - One of the best customer services.I remember calling them and they used to resolve any issue.

Come to present day - 2016. For last 2 months they are adding VAS charges to my bill on my number [protected]. Even when I have not requested for any VAS services. When I call customer services last month - they put me on hold many times - and even when they talked rudely. One of them even gave me flat NO. Telling me that its my mistake.

So 2 weeks back I gave porting request to airtel. One customer rep from Vodafone called. She promised me that she will refund all extra charges.

I have sentimental attachment to Vodafone . So I gave it a chance. When this month's bill came - I saw - they have not refunded 500 .Instead they have added 240 VAS charges extra.

When I called Vodafone customer care - they told me that there is no mention of Rs 500 reversal.

So I have reached my Limit. Applying for Porting to Airtel again. If this time Vodafone rep calls me after porting request - I am not going to listen to her false promises.

Perfect Example of bad customer care destroying 10 year old relationship.

Bye bye Vodafone. Welcome Airtel.

Dear sir,

I’m mahesh bhosle. I have use vodafone prepaid # [protected] since 2008.
I have another tata docomo prepaid # [protected]. I have called vodafone customer care on toll free dated 03/10/2016 for portable by tata docomo number to under vodafone post paid, call center person tell me i will received call from our side for the same.

Very next day i have received call on 04/10/2016 from vodafone representative ms. Sana (Andheri office) # [protected]. She given me the plan of 399 and i’ll get the 1000 min of and after 30p call rate and unlimited 3g/4g data for lifetime. So, im agreed for this plan, then she said me, give me document on mail or whatapp for process. There is no need to collect the document of hard copy we will manage with soft copy.
Next day 05/10/2016 i have provided my document upc no. Tm995462, pan card, aadhar card, my address, my photo, my home agreement on whatapp # [protected] on 05/10/2016.
Once received all documents she tell me the number will port within 7 days and i’ll call you for confirmation.

After 7 days. Today i have called on same # [protected], but no one received my call, every time ringing and somebody cut my call. Since morning im trying to connect with this #. After some time ms. Priyanka picked my call, i have asked her for status of portability, she said i’ll update you in 1hrs, but she didn’t call me back. And again start calling.
Then have called on vodafone toll free # but no one respond me proper. I have again start the dialing same # on my office land line and some guy pick my call, i have asked status of portability request and about ms. Sana but he disconnect my call without any response.
Then i have called on 198 vodafone toll free, these person also start transfer my call hear and there. I have speak more than 30min. And trying to understand my problem to them finaly he said me please put complaint via mail.

I have attach my mobile screen short of all communication done between me and her.
1) sms that i have send with upc no.
2) whatsapp that i have send my all documents.
3) how many time i have done call her today.

Today i really frustrate with this type irresponsibility of vodafone and their employees. Im worried about my document that they not use in illegal purpose.

Regards,
Mahesh bhosle
[protected] / [protected]

The vodafone represntative has told us the plan that our numbers shall be roaming free in delhi, harayana & rajasthan & also our number in which we are using internet the net pack was unlimited . But when we came to see the bills they have charged us for roaming & data usage . When we call the person who told us that the service shall be free he said that he will waiver the amount & from next time same shall not be charged in our bills & now he is not picking our phone & also not giving the reply to our mail we have even mailed to vodafone nodal officer & appeal authority but no one is giving revert to our mail .

Sir, this is Rajashekar my postpaid number is [protected] Vodafone store people told to change my monthly plan from 399 to GOVT plan 99 but they haven't changed it yet so kindly tell them to change my postpaid plan to GOVT 99 within 5days when I tell to costumer care and Vodafone store they tell they'll do but already I've paid more money so kindly change my plan as soon as possible

Sir, i am a kind user from west bengal circle... I was upgraded my sim to 4g and promise me getting 1gb 4g data whenever 4g launched... Now they lauched in kolkata circle, not wb circle and thus i cant use this 4g data what they gave me... My documents submitted from wb circle...4g service does not launch yet my circle.. Pls gve data while lnched wbcrl

I had registered a complaint of call drop and internet issues on 8th Spet 16' to Vodafone customer care. Post than there was initial commitment by their customer care to rectify the issue by 12th Spet 16'. However, no communication was made and till date 13th Oct 16' my issue has not been resolved, neither the company is supporting me for my port out request.

Vodafone has created painful and humiliating experience for me by putting the matter on hold and giving false commitment. I have been a genuine customer paying my bills on time. The kind of treatment given to me is really disappointing. I request the consumer forum to take strict action against such service provider so that they learn lesson and do not repeat such things with any other customer.
If required I may share the several email communication made from my side to Vodafone customer care and nodal officer too.

Hi, i am anil kr. Das and i was issued a vodafone prepaid simcard with the number [protected], however suddenly all the services were disconnected stating no doccuments were provided after 8 months o[censored]sing the number. I have called the customer care with no help.

This number was used for official purpose which is getting hampered. Please assist asap.

Hi Vodafone Team,

You have added Additional Charges (Rs. 150/-) in my Vodafone Postpaid Bill for Mobile - [protected] (Account No:[protected] for the Month of October'2016

Request you to please cancel these charges & resend me new bill.
FYI - This mobile number is no longer in use. i have already deactivated.

Thanks,
Mahesh
[protected]
mah.[protected]@yahoo.co.in

I ira singhi had an airtel sim card which i ported on 29th september 2016, and port was successful on 7th october 2016 in kolkata. I had to get a replaced sum card in bangalore marathahalli branch and the person there told me it would be activated in 24 hours. Then on 10th october i visited the vodafone branch in bellandur.
Their they told me it shall be activated by 12th october. The manager of that store said it would be done but till now the sim card has not been activation bangalore.
All my important accounts are linked with that number. My debit card is blocked and i am not able to use the card because my linked number is off. I am literally beong harassed by vodafone. I am running short of money. I want a compensation of 1 lakh from them for the harassment that i have faced since one full week.

Dear sir,
I am interested in putting mobile tower in my vacant site at

Address: Baralokpur, Etawah, Utter Pradesh.
PIN: 206123

We have not any 3G, 4G Tower in our 20KM area.
If any service providers interested to install the mobile tower in the above mentioned address so please contact,

Mob: [protected], [protected]
email /; [protected]@gmail.com

My name is Babubhai Parmar. Today i got a mesaage that Vodafone has activated their service called Top Model without my permission and deduct charge rupees 5...They also messeged me that it is a daily autorenewable service and i[censored] will not discontinue it, will charge rs 5 everyday so i deactivate it by calling on tollfree number but they deduct charge for[protected] without my direction to active such kind of service so i want my balance back...otherwise i will go for mobile number portability and will shifted to anyother mobile networking company. My mobile number is [protected]

Hope for the best from yourside

Thank you

We are staying at shanti nagar wagele estate thane 400604. Since last ten days we are facing problem from vodfone network. Some people not getting net connection, voice breaking at recivers end and many more. But all are saying they have complined but till now the problem not solved. Today i hane called customer care and explained the problem and asked to send the sms regarding the complaint but not received. All are facing problem if you go out of the area there is no problem either we have to shift or to shift from vodefone. Please solve your priblem.

D/Sir,
We took a corporate connection of Vodafone and they give me in written that we will provide you roaming Incoming free in 5 states and total roaming free in DELHI NCR but now they refused to provide benefits. I have complained to Vodafone corporate And Nodal officer but no one helped me.
Please help to get said benifits.

Kulveer
[protected]

As i was not satisfied with vodafone postpaid connection.i reverted back to prepaid but with the same mobile number which postpaid has. And i activated my prepaid sim by easy recharge.and when i try to recharge with 30rs ..i didn't get any recharge balance on my number and showing this error "Your card's face value is greater than session limit" . what does this mean ?? PS : I switched off and on ... i removed the sim and inserted .. i have tried all this ... Give proper resolution to customer's ... Customer people will say one thing and when i go to any vodafone store they will tell another thing ... and when both are working for vodafone .. how come customer people have diff.set of resolutions and you people have diff.set of resolutions.

I am using no [protected] (Delhi postpaid no). I have activated my internet (Plan 250 monthly rent) service on 24-sept-2016. As guided by customer care executive it will be charged on pro-rata basis. But after bill generated on 05-oct-16 it was charged rs 250 for 11 days.
As called customer care executive after bill generation no proper response at all. Also visited vodafone store for the same in 3b2 mohali but they also dont have any information regarding the same as no is of delhi.
Now i have ported a request for migration to punjab again. So i have already done payment of rs 1100 before bill generation. On asking for a waiver for the same customer care executive not able to give waiver for the same as i have already made advance payment for the same.
It was a wrong communication from customer care executive for which i have been charged wrong in my bill.
Now concern is i have request for vlr porting to punjab on 07-oct-2016. Now it will be rejected as due to this billing issue. And i am using this number in roaming with a high usage.
Kindly provide resolution for the same.

Hi. It's too bad experience of me with vodafone as there customer care service is very disappointed . Many times I have mailed them regarding my issues but they are yet not capable to solve my problem. By this forum I am in a hope that there some strict will be take by company. My complaint is there is postpaid mobile no. [protected]. Registered in name of manoj. As per plan it's started with 1st of every month but as per consumption record it's showing a consumption of 1600mb. Which is very unusual and very worst case kindly help. Mail id for concern-ajmera.[protected]@gmail.com

This is benny stephan. I had been using the vodafone postpaid connection for about 6 months now. I was approached by a vodafone sales representative regarding a plan where i need to pay rs299 which promised 800 local minutes, 100 messages, 100 minutes std calls, free 3g data pack with 1gb quota and 2g unlimited if the 1gb of 3g data pack is finished. Vodafone never informed that the 3g datapack would be free only for 3 months when they gave me this postpaid connection. I had to port from idea to vodafone because of the lie from vodafone. I have been receiving a bill of rs600 to rs800 for the last 3 months. I had contacted vodafone recently and i was informed that vodafone has been charging me extra for the 3g data pack. I never received any acknowledgement from vodafone about any extra charge towards the 3g data pack. After having a heated conversation with the representative from vodafone in september, they told me that the data pack will be free for the next 3 months and then after 3 months i have to call vodafone back and tell them to provide free data pack as promised. The most disturbing thing is that they have again charged me rs700 for rs299 plan.

I paid my last 3 months vodafone postpaid bill and processes to port my number in burdwan vodafone store in tinkonia more and they give a new sim card and told me maximum 3 day when you left for the postpaid connection. Now 6 days left but the connection is running. Please disconnect my vodafone no. No-[protected]. Subhodeep karmakar holder. Please disconnect my no as soon as possible.

Respected sir,

My name is nilesh. I am using vodafone number past 1 years. The number is [protected]. But this last 3-4 months i having lot of network problem with vodafone. Error is : no net work coverage. I am did not receive a single point net work. Every time showing no net work coverage only for my mobile. Once can i left the office after only i got the net work. Inside office only this problem. Here using 30 vodafone number this place. But not at all sastisfied. All people said very bad services. Almost all are gave more complaint. I am also made the so many complaint to customer care. But they will not at all responce. Customer care service also is very bad services. Inform to agent please transfer to line higher officer but they will not transfer to the higher officers. I thing there is not working any higher officer that why not picking my call. May be agent will transfer the line. Fully going on ring then automatically hang the call. Last 3 month back only i sent throw mail regarding this query to appellate & nodal officers. After only they will take a action but still this problem not been solve. One people came & check with here every thing as been noted. But not in use. He also said. Sir i will send technical deperment it is clear maxiamum 2 days. But does not clear. Than i got the call from vodafone team & asking time but not done it. One people made the call to me the name is mr mohan prabu. They was said sir give to me maxiamum time to 3 or 4 months surely we will arrage to clear the problem. But i not satisfied this services bcoz i know very well they will again take a time 3 or 4 months. I will asking i gave the complaint past 1 year back i[censored] not complited 3 or 4 months ah. Saying sorry sir. He was said i know that particular area is going on the network problem. I agree so give me time sir. I was asked sir you are know the problem going on there but why should not be clear there. Again they will said arrange to clear problem. I will told sir now i not able to use vodafone number. But they will not care about my problem. Simly asking time only. I am very sad to say this sir. I feel so sad. Bcoz my bussiness purpose only this number. I trust is this problem will be clear asap. Thank u.

I hope above is clear & kindly do the needful
Thank you for yours support.