Vodafone India Complaints & Reviews

Vodafone has charged my number download charges.
its on the name of
indiagames_wwe
shemaraoo_glamdolls

theses kinda things are completely unknown to me & are not used at all .
this has been the case from the last few months, when approched the call centre they politely accepted to revert back charges for this month
but this has been charged from the last few months. when asked they say they cannot do, secondly they say they wudnt have the detail, how it got activated .
also they dont share the detail billing regularly, so i wudnt know how many times i have been cheated like this in the past few years that i have been using .
i request the forum to look into this matter & help me .

Sir, my name is Jhilmil Singh and there us no vodafone tower in our area. Many people using vodafone sim and many people using internet but they have facing signal problem. No any vodafone tower present near about my area so please install one tower in my village. I have a plot for installation a tower. In our village one tower is present and they have airtel, and idea company put there tower on one tower. My address is
Name- Jhilmil Singh
Contact-[protected],
Add.- village Kannian Khas, P.O- Dholewala, Distt- Moga 142001
Landmark dholewala road dharmkot

Dear Vodafone,

This is with reference to the latest postpaid bill of September month generated on my mobile number [protected]. I have been charged Rs200 for data usage during the period from 22nd September to 2nd October, despite the fact that I have been using my 1gb net pack till 1st October and after that I had activated Rs100 for 300mb Add on pack. In my itemised bill, Vodafone has been charged me for the data usage between 22nd Sep 2016 to 2nd Oct 2016. It was confirmed by your customer care executive also that my add on pack has been activated and after getting confirmation only I had started using internet. Till 1st Oct I had my 1gb pack balance only that I was continuously checking through Vodafone app as well as through ussd code. This is cheating your customers if you charge them unnecessary charges for the services which they have not used. Please look into this matter at the earliest and revert back the extra charges so that i can pay my Vodafone bill before due date, failing this I might be forced to take some strict actions.

Hoping for a positive action.

Thanks & Regards
Ankur Gupta
Vodafone Customer
[protected]

I have been using Vodafone for about 6 years now.i have a postpaid plan with 8gb internet pack. It has so started happening recently that my plans have been customised by vodafone operators at their end without my consultation.my internet plan for the bygone month has been turned off by their operator and when i complained about it i was told that it has been customised twice and cannot be customised anyfurther. I was left in lurch when i did not even request them to change my plan details and so could not use internet for the entire month. Besides when i recieved my bill today; i have been charged for the internet !!! Is it ? So u want me to first survive without internet for a month and then shell out money for your own mistakes ! Deeply disapponinted !

I bought the Alcatel link zone mw40cj Mifi device with 4g network and 32 Mbps speed @ Rs.2, 699/- on 25/9/2016. For the first 10 days it worked appropriately. However now the speed is bad and other than WhatsApp none of the applications, Google, Facebook work properly. Images are not downloaded or sent quickly or failed. The Vodafone service is really bad in terms of mobile network and now internet speed as well. The airtel 3g network in my mobile works much better than the mifi 4g.
Vodafone really needs to get up to the mark to resolve these issues.

Hi
I m mohit & i have port my number idea to vodafone because some one told me vodafone is very good service provider but he is wrong u are very bed service provider. I highly iretrait ur service. Some 1 call me in ur side she told me u can port ur number i dont required any kind of address proof. I have give it the document. After 3 ya 4 days my outgoing is closed due to my address verification (pd). Ok then she call me & told me ur profile is decline due to rental profile.then she told me u can me another addess for verication only i dont required any address proof.i have told another address its my uncal address verification is done its postive.but then call come from vodafone side & he want address proof. I already told to that girl i have not any kind of proof that home. Than i have call to customer care exicutive Mr mohit. He told u can go to vodafone store. Than i have reached in vodafone store & meet mr rahul. He told me we have not required any proof.i have submitted the requiest last 6/10/2016. We have visit in 8/10/2016 also but still my outgoing is not start. This kind o[censored]r service. Please see this. I dont want ur number please reconvert in this number to idea. I have not any proof.

Hello sir/madam
My self gorakh chaudhary, work in brd medical college gorakhpur. I have allotted vodafone cug no. [protected] in august 2016. At that time i choose plan of 199 and the was filled in form but the plan activated sme 99. Due to this mistake my bill was so high (As last billed amount was 515.00).
About all this, i discuss on 198 but he told me that plz write a mail.
So you are requested to change my plan from sme 99 to 199 as well as adjust my excess billed amount whatever i paid till.

I am mrs. Chhabi ghosh now i am working as a teacher in paschim medinipur of west bengal. I lost my nokia mob. & vodaphone sim card while travelling to baripada, odisha by bus on dated 6th october 2016. So i want to block my sim & mob. As soon as posible.

Mrs. Chhabi ghosh
At - haropayra
Po.-kukurakhupi
Dist-paschim medinipur
West bengal
Pin-721517

Mob. Detail
Nokia (Black)
Lost mob. No.- [protected]

Thanks
Chhabi ghosh

I received a message saying that this pack has been activated and that rs 50 has been deducted. This has happened several times with different packs being activated without our knowledge.When we call the help centre they brush it of by saying that it was a third party activation. Either refund the money or make sure that this does not happen again.

I received my vodafone number "[protected]" bill, having a shocking amount of particular call for Rs. 1260 (90 min:10 sec). Also i came across from net such incident took place with other consumers also. This is really a shocking that no action has been taken against this fake number. Even being a reputed Sim Distributor Vodafone has not taken strict action.

Can any body suggest me what to do .Because i do not want pay this particular amount, as this will encourage such fake number.

M y name is Bineesh cj i have a vodafone sim its no is [protected].today i recharged rs 30 as special recharge to reduce call rate of local vodafone to vodafone for 7 days in kerala circle. when i called to local vodafone number i lost my amount not based on this tariff. then i called customer care even then promised tariff doesn't take place.this kind of silly but grave mistakes cause a lot of money.please stop your ugly service immediately from kerala or return my call cost during the hours of this rs 30 tariff.

I hava been wrongly billed by VODAFONE since last 6 months and despite payment of previous bills my phone is barred of outgoing calls.

MY Primary number is [protected] and my CUG NUMBER SINCE LAST 4 YEARS is [protected] which has not been included in my VODAFONE RED FAMILY PLLAN.

I have paid 3500 Rs bill amount previously despite wrong billing from your end however my present number [protected] which has no outstanding till date is barred without any reason.

I request to start my number on topmost priority and inclued [protected] in my RED Family Plan from your end at earliest.

WRONGLY BILLED AMOUNT DUE TO YOUR ERROR IS 2800 TO BE WAIVED OFF

I have been using vodafone since a couple of months from now and the bill for the last month as 1330inr against the monthly rental plan of 325inr. I have been charged with 700inr extra for internet which i never used.

This isn't the 1st time they are doing this and i have sufficient proofs yet when sent to vodafone, they are denying such.

Please find the proof attached for the internet usage. Request you to take appropriate actions.

I am mahendra singh (user of vodafone for more than 2 year)
I had recharged my vodafone no.- ([protected]) with 159 rs. after getting msg from 611120. as per 611120 i was to get 1 gb internet for 28 days, but i got only 635 mb for 15 days against 1 gb for 28 days.

Regarding this i called customer care executive (talk with ms. anita and ms. pooja) and they informed me that this offer was only valid with e-top, but i am not sure whether i was a reason or just a excuse,
O my question is, why not it clearly mentioned in msg-611120, or why vodafone not clearly informing about promotional msg.

My point is, if i have recharged with certain amount why not i got promised benefit.
It is the case of deceiving customer, but, i am still waiting for vodafone clarification as i am not satisfied with customer care response.

Regards,
Mahendra pratap singh
Mob - [protected]

From last 5 days i am trying to connect customer care of vodafone and i am unable o do so because they have blocked my ivr i have tried to call from other telecom brand number on the [protected] but when i enter my current vodafone number they start repeating the ivr message again and again so i cancel the call please see to it.Vodafone store near to my house does not see to their customers properly so I have to post a complaint online.

Vodafone delhi

I submit the document on sunday for port out of airtel to vodafone, however get the benefits from airtel i make the request to vodafone to cancel the request.
They didnt cancel my request. Also they have policy in vodafone that more than 3 number are not allowed in one id.
While submitted documents nor their agent told me nor their appellate team team help me and informed regarding the same.

After mailing more than 10 times they not even interested to read the customer email properly and not even listening

Vodafone and company cheating on customer by not disclosing the before taking the documents are customer and validating..

Without customer consent they are forefully port in the numbers

Patheric customer care service from vodafone

Akshit pahuja ([protected], [protected])
Delhi

Hi,

I am sending this complaint on behalf of my wife who is with me in Beijing for the last 3 months. We had enabled international roaming on her Vodafone SIM by calling the customer care on June 23rd night before leaving India. But there was no range when reached Beijing. Then I chatted with customer care of Vodafone in the site (with person: Johan). He gave us these instructions:
To get network while in international roaming, you have to follow the procedure in your handset such as
1. Enable International Roaming: Goto Sim tool kit/Sim services/Vodafone Services/Tools - Roaming - International roaming
2. Select Network operator manually: Goto Settings - More - Mobile/Cellular Network - Network operator - Select Tie Up network.
3. Select Network mode as GSM(2G) only: Goto settings - More - Mobile/Cellular Network - Preferred Network type/mode - select GSM only or 2G only.

But these didn't work since the local network provider was never listed when we tried this. (Note that she already put and uses China unicom SIM also in the mobile). Then we tried by exchanging our Indian SIMs (mine is Airtel) in our mobiles. Noticed that my Airtel SIM worked in her mobile but her Vodafone SIM didn't work even in my mobile at any try. So clearly the problem is not with the mobile (Our mobiles are different).

The chat person had given me this info: "The Service request number is[protected]. You will get a revert from us within the due date 14-Jul-16 06:00PM." but nothing happened.

After few days, I chatted in Vodafone customer care again. New complaint number:[protected], chat person: Veera, on 29/7/16. The same story repeated but nothing happened even this time.

Her Indian SIM is still not in function after 3 months of we reached Beijing. Can anybody look into this issue?

Thanks
Jojan (on behalf of wife Liya)
Email: [protected]@gmail.com
Her number: [protected] (

I am highly dis-satisfied with vodafone company regarding address verification after porting my number from airtel to vodafone.
Originally this number was issued to me by vodafone, but because of some dis-satisfaction i was port it to airtel. Now recently i have again offered from vodafone company to port it from airtel to vodafone with promise a better plan and better service that was i accepted.

But unfortunately my no. Is suspended due to negative verification as told by customer care dept. And i have to again visit to vodafone store for re - submitted my address proof documents.

And i think on 30 sept 2016, i submitted documents with complaint no. Sr#[protected] to aman (Your representative) at vodafone store at shakti nagar. He said me my re verification will be held within 72 hours, that was not come till now...

After that i again call in customer care after laps of 72 hours and vodafone representative said sorry for all of this and promise to me start my no.in two hours and said verification within 24 hours and again that was not come till now...


After that i again call in customer care after laps of 24 hours and now your representative again said sorry for all of this and i have to again visit to vodafone store for re - submitted my address proof documents.

... Agian i went to vodafone store and submitted my address proof documents with complaint no. Sr#[protected] and still i am waiting for...

Please take immediately action... I will be thankfull to you

My number is [protected]. I have been complaining about my data pack issue from 1st of october. I have been mailing and chatting almost everyday from then. There seems to be no solution. The problem is that my complaint is misunderstood as a network problem which clearly is not the and i have been communicating this right from the start. But you just don't give a ear to it. The problem here is that vodafone has limited my speed on purpose which is evident by an sms i received from you saying - "hi, you have used up the allowance on your data pack. Your speed has been reduced to up to 64kbps." whereas my allowance of additional 1.5gb is not being recognized. For the past one week i was denied my internet usage because of this and i still don't get a solution. I want to make a point clear here. I am not going to pay the bill unless there is a deduction in amount that justifies the unavailability of a facility that i am entitled to - me not being able to use the internet that i'm entitled to.
Please make note of the above and do the billing accordingly. Please don't come back saying the same story about network problem. Because it clearly isn't about network as i was able to use the 1st 1.5gb at 4g speed and now at 64kbps although i get 4g signal.

Dear vodafone,

My no is : [protected]. From internet banking through online.
The recharge was not yet done. I want to know why it is not done?
How much it will take to complte the recharge?

Please provide me the what is the status of the recharge, and
If not recharged will it be claim out the recharged amount.
Payment trf details give below.

Transaction date[protected]...