Vodafone India Complaints & Reviews

I am trying so many times to port my sim in Vodafone, even i have given three times to porting code it is expire but still my sim is not porting in Vodafone because your service in my area is very bad even your office is there but Mr Abhay that contact no is [protected] is not available any time when i go to in your "bad ke balaji office in Jaipur Rajasthan" even he is not pickup the phone i don't know why ? so i ask one question why you are open the office in our area because we have no advantage of it so please close the office and fire the employee because he is not reliable in service why we go to Jaipur city office. i and other people are also suffer from your service so please stop this and solve our problem immediately for kind information i am working in reputed print media and member of consumer forum so please care fully do any action otherwise your reputation is down you know very well.

I have a complaint on one of your vodafone store regarding postpaid to prepaid connection.

Hi this is p durgaprasad and my mobile number is [protected] now this is in suspend state. Previously my number is prepaid but accidentally the sim card is broken into two pieces that was the worst fate in my life leads to take me to your liar vodafone store(please find the attachment of your liar store photo).

When i went to vodafone store(vodafone mini store sree dhanalakshmi communications sarpavaram kakinada) and the in-charge is mr diwakar his mobile number is [protected].

He said that my number is not registered on my name but when i took my number [protected] i have given my proof aadharcard. Mr diwakar said that, first you convert to postpaid and with in 1 month i will change your number again to prepaid.

Issues:

1. I will change you to prepaid with in 1 month*
2. Im putting 500 as the maximum bill limit*
3. He said 100 rs as the verification charges initially after we argued with him he deducted it in first month bill*
4. He said that he doesnot charge for any money for downloads for the first three bills.
We said ok and proceeded for the postpaid connection.

All these happened on june 25th, for the first month bill he asked me to pay 300 bill i.E 299 pack and i have paid the bill and again i gave my proof to convert again to prepaid as he said on around august 1st week. He asked a request letter to change to prepaid and he said that don't use your sim any more after two or three days the sim get into suspended state still it is not working but the monthly bill is as usually generated why?. From on that day worst part is began he never lift our calls, daily we used to call him 50 times he lift the call and keep it aside. When we went to store always he used to said that under process or server under maintainanse, with in 3 days it will be done.This same story happened for all these days.
Our expenses : mobile bill to calling him hundreds of times + petrol charges to went store around 20 times which is 30 kms apart from my location.

Recently i have checked my bill that was around 1375.20 on[protected]. How can it crosses 500 maximum bill limit and how it is still not converted to prepaid. When i call him still he said it is under process what is the process you following.. To cheat customers we are serious about this issue im not going to pay any bill amount crosses the maximum limit and i want proceed legally on your stupid store which harasses customers. And one more thing is he collect 100 rs extra for verification purpose along with 500 deposit + 100 rs sim cost + 100 rs verification charges totally 700rs and first month bill 300. These all stupid expenses paid by me to get my stupid vodafone number. Im not going to pay money to you and i want my number back as prepaid 3 months time is completed already.

This is not the first time for us, around six months back my colleague had the same problem with the same store guy mr diwakar which takes 2 months time to change his ordinary sim to micro sim. For your verification his name is k sai krishna and number is [protected].

This is very worst service you guys providing to your customers.Take necessary action immediately and solve our issue as early as possible...
My alternate mobile number for your further verification is : [protected]

we have already mailed this issue to the andhrapradesh vodafone service provider complaint two times dated 26th sept 2016 and second time 29th sept 2016 but we dont get any response

On 27.09.2016 & 28.09.2016, I have been charged for various VAS in spite of me not activating it. The executive at 198 says that I have activated both VAS on 27.09.2016, and he deactivated it. However, the next day, ie, on 28.09.2016, I have been charged from account twice and the executives at 198 was unable to justify the same saying the system was not updated. My current account balance is Rs: 0.00.

On 27.09.2016, they activated "Silk Pack" and "Hot Bikini Videos" saying that I gave consent for the same. However, on calling 198 they deactivated those services without a refund. On 28.09.2016, they deducted my balance twice ultimately nullifying but could not give reasonable explanation even after repeated requests. I would clearly like to mention that I have not tried activated or gave any consent to activate VAS but they did it.

I have had called Vodafone numerous times but they always give trademark replies without any perfect resolution. I even approached facebook page of Vodafone India where I got an instant reply but no resolution or a clarification call so far. I have approached both online complaint and 198 helpline without any effect.

I request for a complete refund as well as a proper explanation to as why services are being activated when I use to use the network for call, sms and data only.

Surprisingly Vodafon has deducted Rs. 90.00 today early morning at around 2.10 am although I had never activated so called "Lifestyle Pack" and I was puzzled to see the notification SMS of the said deduction. This is really very bad & shocking. I tried my level best to contact Vodafon peoples to get back my money and to ensure that this is being deactivated immediately but its very tough to contact them.
Now which service provider we should believe ?

I'm hereby requesting Vodafone people to REFUND my Rs. 90.00 at the earliest and deactivate that Lifestyle Pack.

S S Mishra
[protected]

I have discontinued using vodafone services on my number [protected], but still huge bill is generated and they are threatening me saying they will file legal proceedings. I have already communicated to the vodafone team about my grievance but there is no response from them. Several times i have told them that i cleared all the fess but they are saying i have used 3g packs, which is incoreect. I asked them for a proff but they are not able to provide any proof.

Please help me

Im using corporate plan 375 where I get 1GB free 4G data every month. I had complained to Vodafone customer care on Saturday 24th September about not allowing me to access the 4g internet even though I had 400MB data left on my balance. Till today the issue is not resolved.

Every day I had to call and let them know my issue but every time they had a constant reply that it will get resolved in 24 hours time.

I managed to get the complaint number that I had registered as follows:
[protected] &[protected]

My vodafone no [protected]. No body person come to verification and vodafone cuatomer care tell me go to vodafone store. And vodafone store person told me call to cuatomer care. No reaponse. And he told me ur address verification os nagative but my address are correct. I have gas connection and passport also in same address. Vodafone verification team also fraud. Without any verification update status nagative.

Sir,
Good evevning i am a defence customer for the last 9 years i have voda no in delhi since 2006 and the gujarat voda no [protected] from dec 2012 i had no problem till date. I am being recharging the vodafone number since mar 2013 through justrechargeit app till date no problem. Today my std pack was suppose to exhaust at 2049 hrs and i recharged my mobile at 2015 hrs on 28 sep 2016 to continue the std pack there was a offer shown in the app saying recharge of rs. 65/- gives 84 days validity with a std call @25p per min. After recharge it is showing that vodafone calls at 10p min is started in your mobile. Immediately i called up customer care and spoke to the supervisior mr falguni prajapati for 22 minutes after that he said you should comfirm from cutomer care before recharging the mobile.

Sir, i ask your high office is it possible for a customer to recharge the mob online seeing the offer and call the customer care for confirmation and then go for recharge. This is what ur supervisior says to a loyal customer for the last 11 years. I asked ur supervisor to convert the recharge std pack which is of rs 31 recharge amount and validity for 28 days at @35p std call per min and my remaining balance rs 34 will not be claimed by me.

Please do the needful at the earliest as a defence personal i dont have so much of time to speak to ur customer care for 20 to 22 mins for a complaint.

With regards
Sgt murali

Dear Sir,
I have vodafone customer from more than 20 years, my mobile no. [protected]. I am senior citizen, no of time Complaint in the customer care & vodafone gallery in regard that i am not receiving my bill through courier or even by mail, after no. of time doing complaint NOT any action taken by co.
therefore I am very upset, in this age i have to face this problem of bill not received by the co. after very long relation with the co. from the last 20 years but today people of VODAFONE are not cooperative they only saying in Customer Care we will do, but they never solve my problem.

I am a old men so i request you to please send my bill on time through courier or by mail, I given my all details in gallery two time but no result come.

Dear sir/madam,

After putting my all efforts complaining you about negligence of vodafone regarding refund of security deposit of rs.400 since 6 months.

My contact no. Is [protected].

I converted my no. From postpaid to prepaid in april 2016 and your sales executives at vodaofone store (Vikas marg shakarpur) assured that security deposit will be refunded in 2 months.

Its not yet received till the date.

I visited many times to vodafone store laxmi nagar and gurgaon (Sohna road)
But no solution arrived
And called so many time to customer care.

No one able to help me

Even your assisting executives at vodafone store gurgaon putted 2 times request to send the security deposit cheque at head office, still not received.

Please do the needful
Other wise i need to take some more steps for this.

Dear Sir,

I have vodafone postpaid no. [protected] and my plan is 199 with one local vodafone no. [protected] free unlimited but when i call on that free local vodafone no. then vodafone company add charges while that number's calling is free unlimited .

so please solve this problem as soon as possible otherwise i will not pay vodafone bill if that free vodafone no. calling charges add in my bill because this is not relevant .

surendra singh
[protected]

I am not satisfied with vodafone.. I got a call from this man [protected] he committed me for giving me better.. I want vidafonr to stop this new number immediately... As i am not satisfied with vodafone service.. I got a call from this man [protected] he committed me for giving me better plan than airtel as i am an airtel customer with 1gb unlimited data + 600 mins, and he committed me for better plan than airtel and he gave me such a bad plan of 250 rs where i get only 250 mins + 250 sms which is no use for me, then what is the reason for me to switch from airtel to vodafone, at todays time where reliance jio is proving unlimited calls and data, i don't want this no. I am not satisfied and i would like u to take some action against this man ([protected]) as he has wasted my time and money.

Due to some personal issues i want to surrender my postpaid number [protected]. please de-active this number as soon as possible. i took this number one or two years ago as prepaid and converted into pospaid before 4 to 5 days ago. i did not operate this number even once. and now i want to surrender this number as soon as possible. so please kindly be disconnect this number as early as possible.

Regards,
Sarita Dnyandeo Phad

I am vodafone customer since very long time more than 5 yr but i am facing issue related network and internet speed. Every month i spend 1.5k for 3g internet. Since last 6 month speed are very slow and some time cellular network not available in my phone. I have to complaint every month for speed and network issue. They told replace sim card with 4g. I do that. After doing this my problem is not resolved yet. Still very poor speed i get. And facing call drop issue. Whenever i call some one its show me not "celluler netwok" they deduct 35-85 rs any time and told me its charged for popup in webbrowser.

I am really frustrated about this. Please help me

My number [protected] was been permanently deactivated on 16/09/2016. Now i submitted my documents for having same number as new connection. This number is important to me because personally and professionally many people have this number. When i calling customer care nobody is responding. When i am having a help chat the agent is telling me to go in store and ask for this number it will be reactivated in 2 hours. When i am going in store they are saying you cannot have this number.

What am suppose to do. I want this number

[protected] and [protected]
Bills are not delivered although i pay for hard copies. Telephone message says that bill was undelivered due to shifted consignee! An absurd and false statement. Two numbers are also given [protected] and [protected] to contact for delivery!! This practice of cock and bull story by courier services must be nipped in the bud.

I have a complain about vodafone mini store in raghunathpur (baguiati, opposite big bazar, kolkata)

I want to port into vodafone and that is why i have contact vodafone customer care to know how much i have to pay for porting into it. they all have said that porting is free. even i have visited a vodafone store in gouribari busstop (kolkata). they also gave me the same answer.
Now when i have visited my nearby vodafone mini store raghunathpur (baguiati, opposite big bazar, kolkata) to porting they charged rs. 104/-.

I want to know who is true??

Hai sir my name is vinoth kumar from chennai. im new vodafone customer my number [protected] my sim is activated but tha salary markety person told to 3month unlimited 3g and he give 2sim card that particular sim only free for 3month calls. but that offer not activated already im call to vodafonecare he told u just go on vodafone store active ur offer .but the store executive told not activated me u call that sales executive im not response this .ur FRC not activated u just pay the amount and i will activated another offer not this offer .the sales person not attening my call that person name is
SEKAR mobile number [protected], [protected].
this for not other sim is also vodafone sim but custimercare and vodafone store told call that person or wit i got the sim in sataday . all are the vodafone customer right that person is ur employee right. i refer to my area members and 10sim we have purchesed .
vodafone customera is responseble for this problem please clear that problem immediatley i want my offer only
just clear that problem otherwise that problem is continue today i will throw that sim and told all my frd vodafone user more then frds using vodafone sim in my college. please clear that trooble and action immediatley now.not clear that problem otherwise i will throw the sim card and told all person to vodafone fake offer fake marketing

Hi,
I am having postpaid connection of vodafone, my number is [protected]. From march 2016 i have been paying rs 99/- for mconverge fashion [protected]@99, which i never activated. I noticed this on september 2016 only and called customer care executive to deactivate this service, i got message of deactivation of mconverge fashion on 2 september 2016. Today, i received bill it still has rs 99/- for mconverge fashion portal. Why i pay for the service which i never used.
Kindly deduct this amount as never used this service and still i paid for this from march to august.
Do i need to go for consumer court for this or can solve the issue here?
When vodafone is having so many complain about this issue, why don't you closed this ad.

Some fraud people have made transaction from my credit card for some payment to vodafone bill desk mumbai. I did not revealed any information about my card. How can someone hack details of my card as well as otp. Payment was made rs. 2498 x 4 time, 8th 9th of august.

I want to know for which vodafone number the payment has been made.

Abhishek agarwal
[protected]