Vodafone India Complaints & Reviews

I am using [protected] Vodafone prepaid service. Two value added services named "Silk pack" and "Fashion portal pack" were activated and 124 RS was deducted from my balance. When I contacted customer care, they say it was activated just because some random pop up ad (one click ad) page opened on my browser page. How can a random ad page deduct money from my balance without operators permission.

Hi,
First fashion portal pack and now silk pack. You guys know how to cheat your customers. Unnecessarily you will activate stupid packs on our phone and earn money. i am fed up with your services.so many complaints you guys get about these packs but still no response from your side.That's our hard earned money and i wont sit quiet till i get refund for this.

STOP ACTIVATING UNWANTED SERVICES WITHOUT CUSTOMER'S CONSENT

Aditya
[protected]

I am using Vodaphone postpaid number.[protected] since aug. month and my plan is of rupee 149 with the facility of cug plan as per your vendor information. but my first bill amount was rs 439 without service tax as per your msg.this month my postpaid bill amount is repee 234. As i am not satisfied with your bill and service.so kindly close this number.

I am facing serious network problem with vodafone network services at my residence located at 862 jessore road, block j, 1st floor despite of multiple complaints, vodafone is taking no action on my complaints. The network situation is so poor that i am unable to receive calls, make calls and use internet data. Please look into the same and advise.
Regards,
Pradeep sarawagi

Hi
We have a corporate connections from vodafone, while submitting the form we have asked the store manager to include all the services for all the numbers we purchased from them, but now to my surprice they are saying the owner of the company has to come to the store for every request. Kindly help in this as we also have another company connections but we never face this kind of services. you can call me for any clarifications on [protected]

Thanks
Sumukh

Hi,

I am a vodafone mobile postpaid user from past 7years, i am facing network problem from last couple of months, i couldn't get it resolved. Finally putting it here.

I am getting same response from them, that we planning to install a new site in your area in few days, i can't see the new site but i can see the new hoarding after few days, i guess vodafone is busy in putting hoarding instead of putting network towers.

Finally planning to either port or buy a new sim.

Regards
Ankita [protected]

01/09/2016 - in bill the vodafone company added rs 1260 by just adding 51717 as a vas, which are never dialed only. I am not going to pay for this ridiculous attempt to suck money from the customers unethically.

I have surprised to see others also complaint about the same issue over the internet about the scam. That how the company added those special numbers to add on bills.

Hope, necessary action will be taken against this complain from me.

I have two sim one is of vodafone (no.[protected]) and other is of bsnl (no.[protected]). my sim of no.[protected] damaged so i applied for new sim having same number and also applied for bsnl no. to change into vodafore no.

But till date not success. please do the needful. as company has stopped both the sim and asking for registeration from new sim. but new sim have no signal. how can i register from stopped sim.

Vikas solanki

I opted for corporate connection because the sales person told me that in my postpaid plan I will get 2 Gb Internet and if we reach 2 Gb limit, Internet will stop working as the plan has a cap of 2Gb. I took the plan for me and my family. My mom used Internet thinking that if it's working she must have not exceeded her plan. Now she has an unbilled amount of more than 4 thousand. On top of that:

1) I called Vodafone customer care and spoke with a lady who said that the amount will be reversed and all I have to do is call back once the amount is billed.
She also confirmed that there is no such plan and that there is no cap system. I was shocked to hear this, however, as she said since it's the first time, she will reverse the same as it was exceeded due to misinformation.

2) Today I called Vodafone customer care again and they said that have no records of the above conversation. If possible I want to hear all the calls which I made to Vodafone customer care in the month of August 2016 which will prove that the lady promised the reversal.

3) I got angry and asked them to transfer the number to prepaid.

4) I don't want to pay the extra amount. Please help me

Hi Team,

Myself Sandeep Wagle.

This is in regards to a connection [protected] registered in the name of Harikrishna K almost used for 3 years. The sim is in UAE and services has been stopped. I myself visited the Vodafone store to check what can be done, but the representative seemed to be helpless. She could not tell what exactly needs to be done. She kept on repeating " I will ask the manager and get back". Manager was hardly interested and stated the sim is in the market and we cannot do anything. The representative was more of a translator instead of product specific.She also took my number and confirmed she will ask the manager to call back with a appropriate answer. Unfortunately never received a call.

This is a serious concern as my friend Harikrishna K never got a sms, email or a call stating the services will be stopped. Also just to bear in mind, as this is a old connection it is registered with the bank accounts and also with the financial institutions.

In case the number goes in wrong hands, it can put him in big trouble as well as invite a huge loss.

I will appreciate your help in advance if this is sorted as soon as possible and the connection is live again.

Again thanks a ton !!! Hope to hear from you soon.

Regards,

Sandeep Wagle

[protected].

Today on 20/9/2016 when I am coming from Taratala to my residence at Behala at about 9:30 PM, during riding to the Bus I came to know that my mobile is not in my pocket. After searching everywhere I did not locate my mobile, and now requesting to Block the above mentioned NO Immediately. This no is very important for me. Kindly Block the above No. Please Issue Duplicate Sim as early as possible.

I want to know name and address of this no [protected]...he is making calls to my sister and speaking vulgarly with abused language.saying that I want I what is your rate..and treated as a prost*****..sending vulgar messages and saying that i will kill you if you dont accept my praposal..so please give me details it's urgent.Send me the name and address by tommorow morning it's very very urgent..she is very sensitive

Vodafone deducts data and account balance without warning.

I was having a Data Plan, I got a message at 9:08 PM that I have use 90% data, in next second I got the message that my data pack is exhausted though the internet was not connected. Later second they deducted 15 Rs from the account.

No network in the world can have worst service like this, without connecting to the internet, it deducts 3.5 MB data plus 15 Rs.

Please any other users have similar problem raise the voice and lets close this Prowler Company from India.

I cannot access my vodafone services.I need to know what is the reason.I just recharged my vodafone recently.I am struggling without data facility.please activate my vodafone service.After a long back I recharged it.I called customer care.They said is "nothing is problem with your vodafone services.It seems to be out of service.please mend it as soon as possible.

I am having issues with incoming calls from past 1 month, today from 3 hours i am not receiving any calls, when tried from other number it says switched off. Lot of friends called in my office number and saying this for 1 month, also my credit card application got rejected last week stating that my contact no is not available when they called for verification. I called the customer care and they said it will last until 24th of this month. I have lot of business deals daily via phone and having lot of loss due to this issue. Also banking messages are not receiving (text)

Kindly resolve this ASAP or i will be filing a complaint at consumer court with all the details

The vodafone service very bad...bhut galt bat ha vodafone k liye custmrcare par call krti ha girl or jo ldka pick krta call wo no. Ko miss use krta ha pernl msg se msg krta etni gandi servic 5 no. Ha vodafone k kal hi port krwauga no. Ko asey to vodafone galt kr rhi custmr k sath 5 saal purana custmr hu or ye log kuch nHi dkhte bhut glt baat ha bhut hi zyada

This is apprise you that your vodafone services are worst and vodafone Store sec 18, noida executives (Ms. Afsana, Mr. Shakti and Store manager Neha) are making fraud with vodafone customers. I was visited at your mentioned store on dated 15/Sep/2016 to close my vodafone number #[protected] and executive (Ms. Afsana) entertain my request as per SR number[protected] and she informed me to pay Rs. 107/- to clear outstanding, which was done immediately via online payment. She informed me that connection will closed tomorrow (16/Sep/2016). I requested to her that if I convert this number to prepaid, she asking me my ID proof and photograph for the same. unfortunately I was not carrying my photograph that time and request her if she can take soft copy of photograph or you can take my picture through your camera and upload in the system as mentioned number was regitered on my name only.

My frustrated experience started when she informed me that no company needs only hardcopy of photograph, wherein I got to know from customer care team that she can accept soft copy of photograph. Today again I visited at same store where Mr. Shakti entertain my request but informed me that connection was never closed and i had to pay again Rs. 121/- to clear outstanding. What a pathetic experince i have from a reputed telecom company. Even when I have explain my previous conversation with Ms. Afsana, he and one of his senior arguing that she is not here and they do not rely on my words but thier executive only.

My only request is why I paid again when I already clear all outstanding on 15/sep/2016 and got confirmation from your executive that connection will closed on 16/Sep/2016.

Even I tried to call customer care on 198 but one of agent Avinash disconnected my call without transferring my call to his senior.

Also please let me know who's the person who called me on 18/09/2016 from feedback team from number [protected] and did not tag the call in records.

Wants action on all above mentioned names and reverts me. Please be informed I will not pay a single penny now for the number [protected] as all dues were already cleared by me in advance on 15/sep/2016.

Hope a senior person call and reverts me ASAP for this concern or I have to knock the door of TRAI and consumer court.

Feel free to contact me on [protected].

Dear Sir/Mam,

I request you attention on this serious issue. My name is Manish Kumar and i am using Vodafone service with [protected] as my phone number. Depressingly, I have been charged on activation o[censored]seless plans, which i did not even opt for and the money has been deducted from my account several times. This is happened so many times in last few months and i tried getting a required response from customer care but got disappointed again. This time i was charged with following three plans.

HNG_VIDWORLD_FTV_W_35-SM
DWAP_BBZ0045_015M_73R0000000_F-SM
DNLD-MG_SLKWW_3D_15-SM

This is an unethical business practice, which i am sure has happened to other users also. I demand a proper justification and reimbursement of all the money that has been deducted through these useless activation plans from my balance. Also, i want an assurance from Vodafone that these issues will not take place again and my money remains in my hand.

Dear sir,

Please check this transaction of vodafone post paid bill, which done by mponline kiosk yesterday of rs. 900 but yet not got the benefit and department said, they did not got any payment. kindly check asap. as we have checked that payment was deducted

[protected] varsha
K[protected]

Candidate no.-[protected]
Transaction id-[protected]
Date & time -9/19/2016 3:29:47 pm

Amount -900/-

Dear sir,

I am raveendran nair and residing at pithampur madhya pradesh. i have applied for a vodafone connection and have been allotted no.[protected]. for that rs. 250/- has been deposited as security money. after one month the same has been cancelled due to some personal reasons. as per shoppers, the security money will be refunded within 60 days of cancellation of connection.
I have cancelled the connection on 10th may 2016 and approached many times with the show room personnel but no action has been taken to clear my due amounts till to date.