Vodafone India Complaints & Reviews

I sent a request once for Mobile Portability..my no. Is from Mumbai and I've been living in the Tamil Nadu circle since quite a few months..I got a call from the staff just a day after I had filed for a complaint. She explained me that she can't do anything from Mumbai, I will have to visit the local Vodafone branch in TN. Then I got another call after half and hour from a different female and she asked if I had requested for Mobile no. Portability..when I said I had already talked with their executive..she didn't speak a word and then banged the phone down..next day was a public holiday..I got a call from a man who was typically from UP or Bihar..and then he tell me that he has called for service..I asked what..to which he replied woii madam Jo aap request kiye the..I asked him..aapko pata hoga..Kya hai batao..then he kept laughing amongst his friends..I cut the call..I identified it in true caller that he was a regular spammer and blocked him..three hours later I get another call with the same thing..some other woman..she calls but gets confused and starts laughing amongst her colleagues and puts the phone down..now three more times the same thing has happened! Its very clear that the Portability requests have been leaked by one of your staff and I kept getting dumb calls from your alleged staff who had their numbers from Idea and Airtel.. stupids..I will file a police complaint if I keep getting such calls! It's really really annoying.

The numbers I got a complaint from were:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I am facing Internet speed issue and I am chasing the our team from almost 5-6 days and I didnt get any resolution till now.

I have called your support team on 11th of Sep and they have provided me the dates for 16th of Sep but nothing has been received till now and over this I have visited your Vodafone Store 4 times in Sector 18 Noida and no resolution has been provided till now.

Every time I visited the Sector 18 Vodafone store and asked for the Store Manager Amit Sharma, and the response which I get from the team is he is not available in the office premises, he is out for lunch, timing for visiting the store (12:30 pm, 2 pm, 4:30 pm, 3 pm) as I have been there 4 times.

They also changed my Sim, and told me it will be resolved but nothing happened.

Now there is some guy named Deepak - he just told me it cant be resolved from our end, wait till 16th Sep and told me everything is working fine, its because of network issue so Network team will resolve we cant do anything.

Some girl named Shweta Puri, I asked her for the resolution - she told me we cant do anything - we have one more store in sector 18, go there and tell your issues to them, so it can be sorted - Is it a joke or she is out of mind.

Is this the way you treat your customer's, your team in this store has a bunch of bad people and illiterates who cant help the customers and dont have a way to treat customers.

I am paying INR[protected] every month and I am not going to pay anything unless the issues is resolved.

nothing happened even after chasing alot, everytime I talk to them I get time slot of 5-7 days.

Worst service provider, I have even been with

Hi
I, Nivedita Israni, phone number, +91 [protected] want to port my number from Mumbai circle to Karnataka Circle. I gave my porting application on 25th august and my number has not been ported yet.
the vodafone agents had come to my company Tavant technologies in Bangalore . But my number has not been ported yet, i am so disappointed with Vodafone services.
i call up that agent everyday and he tells me that it will be ported within 7 days but it has been over 3 weeks. everyday i recharge my phone with Rs 100 and Internet data pack.
i also want the compensation for the same.
if i am not contacted immediately and told of my application status,
i will be forced to go to the consumer court.
so please do the needful asap

your frustrated customer,
Nivedita Israni

I am completely harassed by the Vodafone and team which is not only the worst customer service but a bunch of jokers.
This billing issue of mine is going on for more than 5 months, all I asked for is a supervisor or manager call back on each call, as the agents severely lack the knowledge and I dnt have an iota of doubt that they r any good.
But now its the height of testing my patience, not only the rep was rude but refused to give his name n id.

Enough is enough, I will now invest my time in defaming Vodafone for all the harassment that I have gone through at all possible channels that I can.
BTW the complaint management team is also no good as all my efforts with them are also wasted. Seriously they give a about customers rather they can't handle their. They r in deep.
N now from a loyal customer for more than a decade, more than 5 connections I'll go to 0 plus will make people aware of the torture n trauma.

My number- [protected] (in case there is someone left with some brains n courage in the company)

Hello,
I am using Vodafone from last one year, never defaulted on payment. From last two and half months I'm living in foreign country and did not use Vodafone service. Last month they have charged me 650 where my monthly itself is 99 and have not made any call from it. This month I travelled to India, used the services for 15 days and my billing 2230. Where monthly charges are put as 350 instead it should be 99 and also internet charge is 1621 for 45 mb I consumed that means they are charging 36 rupees for mb for 2 g service.

I wanted to port my number XXXXX2093 and raised a request for Porting. I am using the same number with Vodafone since last 2 years and as a Post Paid number for last 6 months. I have send an email also to vodafone care Delhi with payment receipts for Apr 2014 and Apr 2016, but they are not responding the email also.

My porting request was denied by Vodafone stating the number is not more than 90 days old. When I called there customer care and asked them to register my complaint, they also said as per our record your number is not more than 90 days old and so your complaint is invalid. I told them, I as a consumer raising a complaint and your should register a complain and give me a complaint number. You can reply whatever justification you are giving against the complaint, but I a consumer is raising a complaint, you must register and give a reference number.

Despite a long discussion I was not provided a complaint number. Why are they scared to provide a complaint number, if customer is raising one?

Can Vodafone please explain?

Vodafone Deduction of balance from account without consent
Hello sir Vodafone
myself Hitendra [protected] my account is deducted with Rs 21 without consent of mine for Foreign Model rental 7days VAS without my knowledge. I've already blocked popups n didnot have any VAS service active.
plz revert this amount of Rs 21to my account ASAP in today only
thank you

Hi,
I am trying to deactivate this number from a long time, but my request is not being taken care.
Deactivation request has been send at the month of july 2016 with payed full payment.
Number is suspended before last 6 months.
But they dont taken action on my number.
Request you to please help me in this regards.
Please try to deactivate my number.
Number: [protected]
Provider: Vodafone maharashtra

Thanks
santosh

I had recharged my account with 96 rupees for 1 GB 2G data and i pre confirmed this with a agent i called just before recharging my account. i again called the coustomer care for confirmation of my data balance, she told me the balance 550 MB 2G data. i again rechrged my friends account of vodafone company with the same amount and then again i got information it was 550 MB 3G + 1 GB 2G. well that was a surprize moment for me. i called again to the 3rd agent about regestering a complain against it they exclated the call to next senior level. the senior told it was never 1GB 2G data offer avilable on my acoount. i had raised a complaint against it i asked him for providing me a solution. his name is "MANISH", he gave me tat of 48 hrs. then i called today for my resolution, i got information that there had not been any conversation between me and the agent who told me the wrong information and not any complain against any issue. they deleted my whole conversation and activity log. i am not finding any solution regarding it. please help me this this illegal issue.

Sir,
I have lost my phone yesterday evening while travelling in auto. Kindly block my number [protected]. I tried registering a complaint via[protected] however the same showing as invalid number. I will registering a complaint with the local police station. However, my humble request is that you kindly block my number.

Regards,
Srilina Roy

They have been deducting balance since quite a while without just letting me know or even for the service I have not availed.on calling their customer care representative named some Moumita Biswas she insisted that I have used the combo offers and so I have to pay.is this kind of fraudulent acts they do in the name of business? I want my money back and this company should be taken behind bars.

Hi, I have a vodafone number it is my Chennai number, I currently live in Hyderabad, I am using it since 2012 till present, I was taking calls and receiving messages, but my number got deactivated due non usage of number with out intimation. I want my number to be activated and it is my priority. I had contacted vodafone store in hyderabad they told to go to Chennai and submit proof for activation, when I called to Chennai vodafone store they told I can submit my proof in Hyderabad and when I visited in Hyderabad they again told to submit proof in Chennai. Is this a joke, I cannot go to Chennai now, I need my number to be activated.

जो कोई भी प्लान के बारे में माहिती देता है वो कभी पूरी माहिती नही देता। उसमे कुछ न कुछ चार्ज ऊपर से लगता ही है। अभी मुझे 149 पोस्टपेड प्लान के लिए कोल आया उसमे नहीं बताया लेकिन 2 बार मेने केयर में कॉल लगाके पूछा तब वो बता रहे हे की 50 रूपये अलग से लगेंगे। ये एक उदाहरण हे। हर बार ऐसे ही होता है । कम्पनी को पैसे ही कमाने हे तो सही तरीके से कमाये या फिर अपने एजेंट्स को ट्रैन कीजिये ताकी वो पूरी माहिती दे । ऐसा करने से कंपनी की वैल्यू कम हो रही है । give proper details, पैसे तो आपको मिलेंगे ही।

I had done the recharge of Rs.11 via State Bank Group on [protected] and got this message
"Rchrg of MRP Rs11.0 on 16 -Sept-16 successful.Tlktime rcvd Rs0.35, STax Rs1.43, AccessFee Rs9.22, New Bal Rs0.01.TransID KO[protected].Dial *111# for a/c info"
How can the Access fee is of Rs. 9.22???
Requesting Vodafone team kindly look into this matter and sort out the same as soon as possible!

Hello! BOLLYWOOD PARTYPIX pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.90 has been deducted.Your current Balance post service activation is Rs.34.139.To deactivate SMS STOP to or call 155223(toll free)
SMS i received from Vodafone service without my request, I need my money back.

My services are barred on my postpaid number [protected] because of the issues with my another postpaid number [protected].
This happened because on [protected], I asked them to activate a different plan but Vodafone activated a very high rental plan on this number. With first bill it self i raised the complaint. With that complaint they waived of my extra amount and promised me to correct the right plan from the next billing cycle but the same thing happened. With this i got frustrated and i asked them instead of wave off send the me corrected bill and right plan activated but it continued for next 2 months.
After that they started calling me for payment reminder and i asked the same to them. But instead of correcting the plan they barred the services on my another number [protected].

After all i raised the complaint to Vodafone Appellate office Delhi but they also dint help me and answered me illogical.
i wrote to the appellate for paying the right logical amount but nothing happened.

This number i use for all my official purpose and i faced lot of issues as given below:
1. Could not transact the amount online.
2. I was looking for a job change and my interview was planned but because my service are barred i could not attend that. With this i was suppose to get 35% hike but i lost that opportunity.
3. My all domestic activity (gas booking, tv account, LIC account, bank accounts etc) are affected taking more time in getting done the things.
4. Also i have given almost two working days(16-20hrs) if add all in attending the call of Vodafone, calling Vodafone customer care and writing mails to resolve issue.

Could you please help me in either getting my number activated or getting me the compensation for the loss i had because of all above for reasons.

For detail you can find my below communication between Vodafone and me. Please start reading the below from the bottom:

From: appellate.[protected]@vodafone.com [mailto:appellate.[protected]@vodafone.com]
Sent: Thursday, September 15, 2016 4:20 PM
To: PRAKASH Ved (MM)
Subject: Re: RE: RE: FW: Wrong plan activated


Dear Mr. Prakash,
Thank you for your email dated 13/09/2016 regarding the service query for your mobile number [protected] and [protected].
As per the feedback received from the specialized Vodafone care team dated 13/09/2016 service request number is[protected] that I have not find any request for Red family linking on your mobile number ; however we were unable to process the request for linking with other mobile number [protected].
Also checked that we have already reversed the wavier of Rs.799/- on your Vodafone account ; however we have not processed the reversal again on same and your [protected] sim service has been suspended from dated 01-SEP-2016 at 16:20:12 due to reason your old outstanding amount due .
Hence, we would request you to kindly clear the bill outstanding amount due is Rs. 3095.29/- on your mobile number [protected]; further you can make the payment to avoid any issue with the functionality of your account and also provide us the alternate mobile number so that I can assist you in best possible manner.
Please find below the linking procedure for the Red plans:
The primary number can send a request to get a number added in the family plans as the secondary number. Please be informed that primary number cannot be a dongle.
This request can be placed at any of the touch points (Vodafone stores, Call center, E Mail)
Details are mentioned below:
Vodafone store - You can also check the store address by clicking on the following link: https://www.vodafone.in/help-support/store-locator.
Call center -Vodafone Care number : 199
E-mail id: vodafonecare.[protected]@vodafone.com
Once the request is registered the secondary number will receive a SMS that has to be replied with the keyword “AGREE” and should be sent to 199 within 24 hours else the request will be null and void.
A consolidated itemized bill will be generated for all the numbers.
Credit limit of all the accounts (Secondary numbers) will increase as per the Primary number.
First bill generation for secondary number will be on prorated basis from the date when the number is added in the group till the bill cycle of primary number (As per the normal tariff plan active on account prior to the Red plan).
The bill cycle of the secondary number will be the same as the primary number.
Secondary number can view the bill through My Vodafone only.
One bill will be generated for all the family members and will be sent to the primary number’s address details as updated in the records.
The payment responsibility will be with the primary number only.
Vodafone Red family plan will have a combination of SMS, Voice Minutes and Data services allotted to each member of the group which can be collectively used by the group members. Benefits can be availed as per the usage of individual accounts.
The service request number is[protected].
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,

Ashish Dixit

Appellate Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Appellate office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax number:[protected]
E-mail: appellate.[protected]@vodafone.com
Website: www.vodafone.in


On 9/13/2016 3:24 PM; From: ved.[protected]@magnetimarelli.com; To: appellate.[protected]@vodafone.com; ; ?CC: ; Subject: RE: RE: FW: Wrong plan activated;
Hello Shairi,

As you requested, please find my alternate number [protected].

Thanks & regards
Ved.

From: PRAKASH Ved
Sent: Tuesday, September 13, 2016 2:36 PM
To: 'appellate.[protected]@vodafone.com'
Subject: RE: RE: FW: Wrong plan activated

Hello Shairi,

From your mail I have not received any resolution of the issue. It is same as it was before.

With reference of the content from your below mail
“as per the feedback received from the specialized Vodafone care team dated 13/09/2016 service request number is[protected] that I have not find any request for Red family linking on your mobile number ; however we were unable to process the request for linking with other mobile number [protected].
Also checked that I have already reversed the wavier of Rs.799/- on your Vodafone account ; however I have not processed the reversal again on same and your [protected]sim service has been suspended from dated 01-SEP-2016 at 16:20:12 due to reason your old outstanding amount due . “
The two statement in Red are contradicting. If there was no request for linking then why the wave off 799/rs is done on my first bill.
According to me the wave off 799Rs itself is proof for you that the red family linking was requested. Otherwise I am not relative of you that you will do wave off for me.
The reversal is not processed again because your team were not able link the two number and the bill is generated from system. I dint ask the reversal again because I can not ask every month the same thing. Otherwise it could have been done for the next month as well. But I tried to insist them make it right in the second month itself so that I do not need to call customer again and again. Calling again and again for the same thing it is really hectic.
So I request you, could you please look-into this again.
Note:As per the calculation shared in my excel sheet last time I am still ready to pay 1408Rs but not the amount 3095.29Rs. If there is any calculation mistake in that for that you can correct me and I’ll pay accordingly.
Thanks & Regards
Ved


From:appellate.[protected]@vodafone.com [mailto:appellate.[protected]@vodafone.com]
Sent: Tuesday, September 13, 2016 12:11 PM
To: PRAKASH Ved
Subject: Re: RE: FW: Wrong plan activated

Hello Ved,
Thank you for contacting us. My name is Shairi and I wish to update you on the status of your concern raised about service Dispute on your number [protected] and [protected].
We sincerely regret the delay in replying to your e-mail and the inconvenience caused to you
as per the feedback received from the specialized Vodafone care team dated 13/09/2016 service request number is[protected] that I have not find any request for Red family linking on your mobile number ; however we were unable to process the request for linking with other mobile number [protected].
Also checked thatI have already reversed the wavier of Rs.799/- on yourVodafone account ; however I have not processed the reversal again on same and your [protected]sim service has been suspended from dated 01-SEP-2016 at 16:20:12 due to reason your old outstanding amount due .
Hence, I request you to kindly clear the bill outstanding amount due is Rs. 3095.29/- on your mobile number [protected];further you can make the payment to avoid any issue with the functionality of your account and also provide us the alternate mobile number so that I can assist you in best possible manner.
Please find below the linking procedure for the Red plans:
The primary number can send a request to get a number added in the family plans as the secondary number. Please be informed that primary number cannot be a dongle.
This request can be placed at any of the touch points (Vodafone stores, Call center, E Mail)
Details are mentioned below:
Vodafone store - You can also check the store address by clicking on the following link: https://www.vodafone.in/help-support/store-locator.
Call center -Vodafone Care number : 199
E-mail id: vodafonecare.[protected]@vodafone.com
Once the request is registered the secondary number will receive a SMS that has to be replied with the keyword “AGREE” and should be sent to 199 within 24 hours else the request will be null and void.
A consolidated itemized bill will be generated for all the numbers.
Credit limit of all the accounts (Secondary numbers) will increase as per the Primary number.
First bill generation for secondary number will be on prorated basis from the date when the number is added in the group till the bill cycle of primary number (As per the normal tariff plan active on account prior to the Red plan).
The bill cycle of the secondary number will be the same as the primary number.
Secondary number can view the bill through My Vodafone only.
One bill will be generated for all the family members and will be sent to the primary number’s address details as updated in the records.
 The payment responsibility will be with the primary number only.
Vodafone Red family plan will have a combination of SMS, Voice Minutes and Data services allotted to each member of the group which can be collectively used by the group members. Benefits can be availed as per the usage of individual accounts.
For future correspondence, you can refer to your service request number:[protected].
Thank you,
Shairi Kaur
Appellate Office
Vodafone Delhi
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Appellate office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax number:[protected]
E-mail: appellate.[protected]@vodafone.com
Website: www.vodafone.in
Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.

On 9/6/2016 5:12 PM; From: ved.[protected]@magnetimarelli.com; To: nodal.[protected]@vodafone.com; ; ?CC: [protected]@gmail.com; vodafonecare.[protected]@vodafone.com; corporatecare.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; Subject: RE: FW: Wrong plan activated;
Dear Sir,
I forgot to attach the calculation sheet, Please find it in attachment.
Thanks & Regards
Ved Prakash

From: PRAKASH Ved
Sent: Tuesday, September 06, 2016 4:04 PM
To: 'nodal.[protected]@vodafone.com'
Cc: 'vodafonecare.[protected]@vodafone.com'; 'corporatecare.[protected]@vodafone.com'; 'appellate.[protected]@vodafone.com'
Subject: RE: FW: Wrong plan activated

Dear Mr. Shukla,
On the below complain, till now I have not get any solution. I got lots of calls to resolve, but it is not yet resolved.
I wasted lot of time by calling customer care and by attending the call from Vodafone executives. Because of the frustration I stopped paying to Vodafone for [protected].
Just to explain you from the beginning:
1.A call from Vodafone Executive on my number [protected] in month of March-2016, regarding the red plans. According to his explanation I decided to port my idea postpaid number [protected] to Vodafone.
2.With this one Vodafone executive came to my room to collect the relevant documents. As per executive explanation, I decided to take 899rs/month red family plan on [protected] and the same to share with my existing Vodafone number [protected] with 99rs/monthly rentals.
3.Previously my existing Vodafone number [protected] was prepaid number, just to share the data and call, it was converted to postpaid.
4.When my first bill generated on 20th april (came to my email on 24th april), I saw two separate bills. And in both the rental 899 is mentioned so I raised the below mail.
5.Because of the below mail, I got a call from Vodafone lady and she agreed to wave-off 799rs (899-99 sharing rental) for [protected]. So I paid 1394.77-799= 594.77rs. And the lady promised me to get a single bill from the next billing cycle.
6.But on May 22nd, again I got two separate bills. I called back to customer care, again they said, from this cycle it cannot happen but from next cycle we will do it. I asked how long I have to drag this. And I frustrated like anything. I told them that I’ll not pay from now if my issue will not be resolved. Till today I am getting separate bills for both of the numbers.
7.Instead of resolving the issue, my [protected] number facilities barred my number in June.
8.After that I stopped contacting customer care, but I got regular calls for payment reminder. In that I said tell me reasonable amount and I’ll pay for that. I never refused to pay for the reasonable amount.
9.Instead of giving me a right amount to pay, now they have barred the services for my alternate number [protected] from 28th of aug without any information to me, even after making the payment without delay for this number.
I am not a big businessman or a person, that I need the same number otherwise I’ll not survive, only it will need my little effort to get another number from any network and start working. But Still I want to go with right thing. For that I have written this mail.
I have done the calculation according the agreement in the beginning. According to that I have to pay only 1408.04Rs to the Vodafone. For detailed calculation please find the attachment.
Note:
1.I am not going to pay the late payment charges, late payment was not because of me. It was because of your improper services.
2.In case my number [protected] activated, I am not going to pay any rental from 28th aug -16 to till activation date.’
3.I’ll pay this amount only if my [protected] is activated and you assure me that my services will not barred till the point there is no issues from my side.
4.If anything does not happen after my this mail, I’ll file an application to Consumer Court for the compensation of the time I have spent in the communication with Vodafone and for the inconvenience I caused because of barring my services.
Thanks for your understanding.
Thanks & Regards
Your old and wanted to be Customer
VED PRAKASH

From:vodafonecare.[protected]@vodafone.com [mailto:vodafonecare.[protected]@vodafone.com]
Sent: Saturday, April 30, 2016 3:46 PM
To: PRAKASH Ved (MM)
Subject: Re: FW: Wrong plan activated

Dear Mr.Prakash,
Thank you for your email dated 29/04/2016 regarding the query for your mobile numbers [protected].
As per our telephonic conversation dated 30/04/2016.
We sincerely regret the inconvenience caused to you.
We would like to confirm you that we have forwarded your complaint regarding wrong information shared for your Vodafone mobile number to our specialized Vodafone care team. Your service request number is[protected].We assure you that the same will be resolved within 48 working hours and you will also get a call back regarding the complaint given.
In case you need further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Priyanka Mehra
Vodafone Care
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91- [protected]
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in
Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu
for information regarding your bill, account balance, data plan details/usage and more.
Now experience our newly launched My Vodafone App.


On 4/29/2016 9:31 AM; From: ved.[protected]@magxxxxxxrxxli.com; To: corporatecare.[protected]@vodafone.com; ; ?CC: vodafonecare.[protected]@vodafone.com; ; Subject: FW: Wrong plan activated;
Hi,
Forwarding to new suggested email ID by 199 customer care because no response received after three days of the mail.
Please help me for the below matter.
Thanks & Regards
Ved Prakash
CLASSIFICATION I
P-Public / I– Internal / C – Confidential
Confidential : Do not forward without agreement
From: PRAKASH Ved (MM)
Sent: Tuesday, April 26, 2016 10:40 AM
To: 'vodafonecare.[protected]@vodafone.com'
Subject: Wrong plan activated
Importance: High
Dear Sir/Madam,
As per the communication from your Vodafone executive on phone and the executive who came to my home to get filled application form, I choose to convert one my idea postpaid number (+91 [protected]) to Vodafone postpaid and another Vodafone prepaid (+91 [protected]) to Vodafone postpaid because of the below explanation from the Vodafone executive (on phone as well as face to face) :
1.With 899Rs plan you will get 2000min (local/std), 1000(National SMS), 2GB Data.
2.Because of porting from other to Vodafone, the first 899 rental will be charged only 699 for first 6month.
3.With my query “I’ll not be able to use 2000min”, he suggested me to share the data with others, with 99Rs/month rental extra.
4.So I decided to convert my prepaid Vodafone [protected] to postpaid and I thought to give this to my wife.
But yesterday after looking at my different different bills for both of the number, in [protected] the monthly rental is 641 (Seems OK) and in [protected](monthly rental 841). So from this I can say
1.The bill for [protected] is not correct, the rental should have been only 99 plus extra charges
2.As per my understanding, there should have been only one bill generated for shared plans.
So please (Humble Request)
1.Activate the plan as per communication happened in the beginning before becoming postpaid customer
2.Re-generate the bill for the previous month as per communication
else I have to throw/port both of the SIM Card with making the payment for the usage and as per the communication happened in the beginning before becoming the Vodafone customer.
As per my understanding and calculation from both of the bills I should pay only the below amount:

For [protected]
Monthly Charges 696 as per bill
Usages charges 65.1 as per bill
National Roaming Charges 10.1
VAS Charges 55
Discounts 200 as per bill
Other Credits/Charges 0 as per bill
Total Charges for [protected] 561.1 as per bill
For [protected]
Monthly Charges 99 as per communicated plan
Usages charges 386.18 as per bill
National Roaming Charges 226.86 as per bill
VAS Charges 147.5 as per bill
Discounts 0
Other Credits/Charges 9.92 as per bill
Total Charges for [protected] 475.26
Common Usages Charges 23.74
Call Charges 0 as per the table above
Mobile internet charges 23.74 as per the table above
SMS charges 0 as per the table above
Over all total charges 1060.1
Service tax (14%)+Swatch Bharat chess (0.5%) 153.7145
Total Payable 1213.8145
So I’ll pay only 1213.82 rupee for the previous month before 8th may in name of one of the number.
References:
Bill No: 58302708
Bill No: 58142315
Thanks & Regards
Ved Prakash
Contact [protected]

Our main problem is that there is no network in our commercial area
While other network like Airtel have network in our commercial area
We would request you please look into our problem as fast as possible
Because we are facing this issue for long period of time
And we have not got any response from your side which is very annoying
Please look into my problem as fast as possible
Otherwise we will be forced to port all the numbers to Airtel service provider

We have complained so many times about the network issues that we all r facing but no feedback from your side.Now we have got frustrated with ur response. Such poor feedback from a big company like Vodafone is not Acceptable.This is not the service expected from u.

Respected sir
[protected] is my prepaid no. Which is i am using from last 7 years.unfortunately my sim was not working and i took new sim from voda store but sim is not activated already 8 days over.your employees suggest me to buy new number.plz tell me why taking too much time for activate sim.i request you to plz do needful and give attention to my case.
I am facing problems due to this.

Hi,

We have Two accounts in Vodafone having numbers +91 9884xxxxxx and +91 9884xxxxxx. We recently ported from Tamil Nadu circle to Karnataka circle. In our recent bill we notice charges of Misc Credits/Charges as 622.73 on +91 9884xxxxxx and 893.39 on +91 9884xxxxxx. We tried reaching customer care on +[protected] and they are not able to let us know any information on our accounts. And both the circles are denying any information on the Misc Credits/Charges levied on the number.

Yesterday (Date- 14-Sep-2016) i lost my phone ([protected]) I went to Vodafone store in sec 62 noida(Evening 6.00PM).
Two guys were sitting there one was on call with some one and other was playing game in his mobile phone I told him the issue.
The persons sitting on your stores are not bothered for their customers.
First time he ignored my words again i told the same issue.He asked to submit the documents(FIR, License Copy, PAN card, Photograph) i did as accordingly.
I submitted my docs to them and he told me that it will be activated within 2 hours.
They didn't deactivated my old number till 11.00am (Date- 15-Sep-2016)
I have called the customer executive 12 times since yesterday but they are making loops. And are not interested to solve this issue everytime they ask me details and assure that it will be activated.
Complaint number: [protected]