Vodafone India Complaints & Reviews

Hello,

I am using vodafone sim since long time.
I regularly recharge it with Rs. 300/- online and i get Rs.290/- talktime with Rs.10/- access fees and Rs.0.0/- service tax.


Yesterday on 18th July 2016, i recharge with Rs. 300/- online and i got only Rs.257/- in which Rs.39.13/- was deducted as Service tax and Rs.3.0 access fees.

This are my recharge info for your reference:

Rchrg of MRP Rs300.0 on 7-Jun-16 successful.Tlktime rcvd Rs290.0, STax Rs0.0, AccessFee Rs10.0, New Bal Rs290.39.TransID GU[protected].Dial *111# for a/c info

Rchrg of MRP Rs300.0 on 27-Jun-16 successful.Tlktime rcvd Rs290.0, STax Rs0.0, AccessFee Rs10.0, New Bal Rs297.07.TransID GU[protected].Dial *111# for a/c info

Rchrg of MRP Rs300.0 on 18-Jul-16 successful.Tlktime rcvd Rs257.87, STax Rs39.13, AccessFee Rs3.0, New Bal Rs286.5.TransID GU[protected].Dial *111# for a/c info

Can you please inform us if service charge is increased from 1st of July according to your customer care person.

Kindly update it asap.

I had duplicate sim of vodafone on 15july 2016. i convert my prepaid vodafone connection to postpaid but yet the sim is not get activated. and even the customer care executive not contacted me. infact after calling them number of times they rarely pic the phone and said that they have forwarded the mail but when i asked them when my connection will get activated they have no answer of this thing. this very annoying thing not expected by vodafone.

I am having issues service issues from past 2 months which are un -ressolved .I have raised the complaint on June 12 which was not noted .And my number was dissconnected nd bill was being posted, whereas there is no service .I have checked with customer care they are saying it due to non payment of bill .I have infomred them I am ready to pay the bill, but only for the days nd services which I have used. I am not getting the services from past 20 days or even more still I got the bill .The most irritating is when I call from a vodafone number to customer care (alternate no.).It dosent connect to any agent. So, pathetic service.

Brismek safety technologies pvt. Ltd. We requested for a plan of 5 no. All has done regarding paperwork. Verifier met someone who is not relevance to us and gave negative feedback about office setup. Now i rearranged verification and whole day i was on my desk waiting that verifier but no one came. When i called store they said verifier met same lady again and giving same feedback about. This is bull, verifiers negligency costed us a lot. Now the limits crossed when they gave those no. S toh someone else. This is very sad. I was a vodafone user since 10 years.

Interaction no.[protected] with vodafone.
I have been charged approximately rs. 335 exclusive of taxes, for internet usage.

My total free bandwidth is 500mb as per vodafone communications. I have also sent mails to vodafone with screenshots of messages received from vodafone itself in which it is mentioned that my current internet available limit is is 500mb and i have also checked on vodafone ussd code *111*5*1# and i have proof of message received from vodafone dated 28-06-16 which clearly mentions that i have 249.97mb data left. But after this they have charged me for 82 mb of excess data usage.
This is totally harassment from vodafone side and this has happened with me second time.
Please find the screenshots of the messages from vodafone for dree data limit.

I requested for SIM replacement on 12th July, as I lost my mobile, till date its not activated.

Mob No- [protected]
Cirlse-Odisha

I submitted my document at following vodafone store
Service Rd, HRBR Layout, Kalyan Nagar, Bengaluru, Karnataka 560043, India

Kindly look this matter as high priority and Activate it ASAP.

Regards
Harendr

Sir i am costumer of vodafone since 5-6 year, i am using this no by dec 2013. I converted this no from postpaid to prepaid on 5 jul 2016. While i converted postpaid to prepaid my internet service blocked by vodafone. I complained to costumer care three time but there are no responded and they are unable to solved my problem till now. I payment my all bills and there is no outstanding of postpaid bill. Now i asked you about my mistake or cause of harassment by your office. Pl solve my problem by today otherwise i complained to consumer court.

I have a unlimited plan which ahphld be valid for another 20 days. I bought a 1 day plan for a higher speed needed for a day.Instead of adding value to what i had spent. Vodafone overwrote the existing plan.Instead of giving more service for extra amount i paid, they have removed the services altogether. This is not in practice at other providers and absolutely illogical. The vodafone retailer should have informed me about this, instead had told me that the existing service would remain valid.
This is very wrong practice by vodafone. This needs to be checked. Consumers should be made aware about them so that they should not duped because of these arbitrary policies... By vodafone.

My name is prakash sangmiskar my vodafone no. is [protected], i want to convert my postpaid connection to prepaid connection since more than 1 month. but they are refusing every time by giving silly reasons. for the conversion i contacted to agrawal brother's kurla west gallery. ad per those advise i have paid once rs. 516/- and then rs. 260/-. and 4 time i have represent the application. but 2 time they refused for outstanding bill payment though my money allredy shows advance payment in there a/c. and 2 time not legible of photo copy of i'd proof though i have submitted colour photograph. so kindly guide in the matter where should i complain to resolve the issue else i required to port some one else co.

Dear sir,
I m raja kannan, from chennai.i bought 2 post paid sims from vodafone as cug plan. I given my company proof. After 3 months my company was closed.i moved on my native.unfortunately i didnot get my bill detail.two months usage bill i did not paid.yesterday one person called me.he tells about all my call history and browsing history.then they pick up one number from my dialled calls..they use to call and they trap her also.i m the guy made relationship with u r company as a customer.what is the purpose to take out my personal number taken out from my dialled calls on my bills.Am i did any crime.these things were hurt me alot sir.peoples trust on you..i too also.thats why i bought sim.but my personal numbers and datas misused by u r peoples.where should i tell this complaint.who call me yesterday, he said he was a lawyer. But i called to vodafone peoples tell about this problem..they spoke with their manager i hold my line when i was in call our peoples was trap him..this is the way u r peoples behave against customers.i felt asame sir.. Why i should bought sim from vodafone.my personal things were misused.kindly u took action against them.

Sir mera name prateek kumar sen hai. Train me safer karne me mera mobile chori ho gaya. Jisme meri vodafone sim bhi chori ho gaye. Sim chori hone ke bad mene fir karva di. Uske mene wahi number ki sim prapt karne ke liye sare document submit kar diye. Lekin wo sim number dusre ke name se register paya gaya jisse mujhe sim nahi mil pa rahi hai. Sir me apse request karta hoo ki meri sim mujhe jaldi se pradan kare. Thanks
Mobile no. [protected]

I'm yogesh patil, [protected] is my no.
I make a to vodafone customer care around 11:53 pm on 16th july 16, regarding the deducting balance from my account.
But the executive responded very badly, he told me that balance is dedicated due to one service is actived on my no. (but it was not).
I told him that i got a flash massage which was [you are used 2.800mb internet volume of 10.27 rs. your main account balance is 00.01]
But he didn't respond upon it, then i told to transfer call to senior executive but he didn't by saying that all senior executives were busy they will not attend your call and he my call.
And i have internet pack then also my main account balance is reduced

Sir,

My vf no. Is [protected].

Thro vf app, i activated 3+3gb best offer for rs.0. Please see the attached screen shot of your offer.

However, you have activated 3+3 gb pack @ rs.650.00 per month for 6 months. Since i had opted for a free offer on your app., this is just not acceptable.

Kindly reverse/deactivate this service from my phone immediately and keep away from giving misleading info, else i will have to report this to proper authority.

16/07/16 on this dated i have done vodafone 3 g recharge unlimited on rs 647 rs on [protected] after that some time one agine recharge done rs 29. Vodafone company says bcz of you done 29 rs recharge your 647rs recharge that deactivate but. How it possible if that thing is company doing that notification has to provide the customer when he is doing that recharge. I want help by zee business, and conser furm plz

Respected Sir,

This is in reference to services provided by Vodafone Rajasthan. I have been using Vodafone Prepaid Numbers [protected] & [protected] at Jaipur since 5 years. Network service at Chitrakoot, Vaishali Nagar, where I reside is very low and I have been registering complaints again and again at their store at Nursery Circle.

Even after repeated visits and complaints and lame promises regarding set up of high frequency Tower, I feel really helpless.

I hereby request to please intervene and get the issue sorted at earliest as my work and personal life is getting hampered.

Thanks and kind regards

Samit Chadha

I am the user of vodafone for more than a decade.
On 14th july 2016, i have visited vodafone store at kasba bose pukur road near sitala mandeer for transferring one of my post paid connection to prepaid connection. One the demand of vodafone executive i have deposited rs 89 at the counter.
Despite of my repeated request they have not issued any receipt to me and confirmed that within next 30 minutes i will receive a sms for this payment.
Since i have not received any confirmation sms for the payment of rs89, i tried to recharge through paytm thrice but every time it's failed and got the refund sms from paytm. On 15th night i contacted vodafone customer care no and then they confirmed me that there is no payment made by kasba branch that's the reason i won't be able to recharge through paytm.
Then i tried through local recharge centre without success. Finally today i visited the kasba vodafone center to escalate this issue. During my visit i was badly harassed by ms snehalia mukherjee & her team.Initially they denied that i have made any payment on 14th. Thanks god, i noticed a register on 14th where one of them had noted of my payment in that register. When i asked them to check the register they found it but now they started a new story that the phone no noted against my name in the register is not clear that's why they can not make the payment, now they will make the transfer. When i raised the point that who is responsible for my harrasment, 3 staff membe under the leadership of ms snehalia started shouting and threatened me to through me out from the store. Fortunately one more customer who wad present in the store protested against their behavior and ultimately the store manager acknowledged my complain and gave me the receipt of my complain.
The entire incidents raised few question :
1) why customers will not be issued money receipt against the cash payment immediately.
2) why vodafone will not take the responsibility of this total harrasment and take appropriate action against the staffs responsible for this incidents.
3) can any vendor threaten any client to through hi'm out for raising justified complain against the vendor?
4) what is the audit mechanism of mnc like vodafone to check the cash receipt from customers?

Dear sir/ madam,
Please note i had paid for my post paid june 2016 bill rs 400 (rupees four hundred) by hdfc credit card on 15th july to my surprise i am seeing that money credited for phone no.[protected] instead of [protected]
Transaction detail[protected]
Vodafone mobile no : [protected] (my no.- [protected])
Account id :[protected]
Payment amount (rs ps) : 400.00
Payment date :[protected]:30:15
Transaction id : gcmp[protected]
Payment status : success
Therefore vodefone required to revert the transaction to my account
My mobile no.-[protected]

My num[protected] my out going is barred after two days me problem to my mum so kindly sumbbit my complant and resolve the my problem and start tha my mum so i'm not satisfied to your vodafone ampleye plz contect me my allternate number [protected] thanks
Muzammil hasan
[protected]

I registered complaint number is [protected] which i registered on 10th july, 16. Given deadline of 15, july, 16 that technician will come and solve the issue.
No technician arrived. I tried calling them again on the last day they told me to wait 24 hrs, again they hvn't arrived. When i again called them back customer employee tried to fooled me that he cannot hear my voice and disconnected my call twice. But he doesn't know that person can check either calling to other guy on phone can hear my voice or not. Not a single customer care, complaint number is working, all are getting disconnected automatically. They fooled my in every sense. Best part is what i hear last time when i called to customer service that this is not my problem, then mr. Why the hell are you working in that company. This is too much, i can't even imagine this worst attitude from every sense by vodafone.

Somebody try to guide or help me.

Ps - please fire that guy who behaved worst being working as a customer services employee. If every customer have to hear this "it's not my problem" and cutting calls.

Have been billed value added services charges in spite of not using and activating these services for mobile no. [protected]

Have been reminding them for last 1.5 months to not automatically activate these services for this no.

Have asked people at vodafone centre to waive off this once for these services last month in spite of no usage.

The service executives at call centre every times ensures that no charges will be levied but in spite of this every time i am getting the bill of value added services charge

And now when i declined to pay the overcharged amount, they have disconnected my number.

Request you to kindly take action against this and re-start my number again.