Vodafone India Complaints & Reviews

I have applied for porting my mobile no. [protected] (telangana/andhra pradesh circle) from vodafone to another service provider with the port code given was va114933 valid upto[protected].in order to proceed further, i have cleared all my bills and paid rs. 100/- extra on[protected]. on[protected], i got an sms indicating that my porting request has been rejected due to "the number or range is in contractual obligations". i'm not sure what is the extract reason for rejection. i called 199 and discussed with couple of call center persons to know the reason but unfortunately they also not aware of the reason. please look into this and do the needful for successful portout from vodafone to another network.

Dear,
Sir/madam
I have a prepaid concetion of Vodafone and I am having a problem of internet data issue that has been not resolved ... I already lodge complaint for that ...three to four time visited your Vodafone stores and many times called talk to your customer care till date it has been not solved so please tell that my complaint can resolve or not .
my number 91+[protected]
Email [protected]@gmail.com

Comments

Vodafone india customer care on may 28, 2014

Verified support

+1

Hello,

Thanks for your time on call. trust you are now able to use the outgoing sms services. do revert to us if you need any assistance.

Regards,
Vodafone.

Vodafone india customer care on may 24, 2014

Verified support

+1

Hello sir/madam,

Thanks for your time on call. as conveyed, we've forwarded your concern regarding outgoing sms services to the respective team & will get back to you with an update in the next 24 to 48 working hours.

Regards,
Vodafone.

Va

Vanapandi on may 24, 2014



Thank you.. i am waiting for your positive reply.

Va

Vanapandi on may 27, 2014



Thank you... very much... finally, sms service activated in my vodafone sim. good job customer complaints website.

Va

Vanapandi on may 28, 2014



Thanks. i would like to share some things about this issue. before writing complaint here (complaint consumer), 3 times i did speak to customer care and visited 1 mini vodafone store. but result remain same, they said that "we can not help you, you should have register with trai as tele marketer". but i am not a tele marketer and i did not send any marketing message and i used to send messages to well known friends only. vodafone is not maintaining good relationship with customer. last 8 years i have been customer of vodafone. but they did not inform and not giving any warning but suddenly they stopped service. very very poor...

But now i am very happy with complaint consumer website and my problem was solved. thank you so much.

Pa

Pauline sujitha on may 30, 2014

+1

My vodafone number[protected] was blocked for sending sms from yesterday night. when i asked customer care they asked me to register in trai. i have sent sms only to my friends. but without giving any alerts they blocked my number. how to unblock?

Online Recharge for prepaid number not done despite credit card charged

Mobile No. [protected]
03/07/2016 VISA BILLPAY-VODAFONE MUMBAI IN
INR 200.00 DR

INR 200.00

I am using vodafone's sim and network do not come.. most of the time there is emergency call written over in my phone.. its very annoying... my number is [protected].. do something or i have to take some strict actions.

It is also requested that kindly talk to my boss on his cell no.[protected], [protected] or on e-mail id

Do not disturb facility on vodafone postpaid no.[protected], because every seconds one or another alert unnecessary messages are received. It is very irritating if one sits in urgent meeting or otherwise. Even one cannot do smses to anyone, due to every seconds incoming messages are received.

It will be convenient if you provide do not disturb facility on vodafone postpaid no.[protected] at your earliest..

One 20 june, 2016, i have done same complaint, but of no use.

Yours


(A. S. Gholap)
P. A. To additional secretary, govt of india,
Ministry of communications & it,
Sansad marg, new delhi

It is also requested that kindly talk to my boss on his cell no.[protected], [protected]

Please contact on this mobile nos.[protected], [protected].

Or on e-mail id [protected]@rediffmail.com, [protected]@gmail.com,

And [protected]@gmail.com

I am being polite so plz take action .
I recharged my no [protected]
With 175 rs for 1gb 3g its not activated..plz help or else ill take further actions
Vodafone services are decreasing day by day..and this organisation is treating customers as liabilities..

Tran id RB[protected]

I received a offer to recharge my phone with 37 rupees and receive reduced call rates between Vodafone to Vodafone but after recharging there was no reduction in the call rates, I called to the customer service and received a response that the caller is in Mumbai so the charges will be normal STD and offer applies to only Maharashtra and goa callers excluding Mumbai. I just would like to know how fair is that. This must be the case with lot customers. Please take my complaint against the service provider so that it doesn't happen with others.

Vodafone network is very poor in my residency i dont even get the single point of network at-least to know if any one is trying to call me, i am the customer of vodafone from last 7 years in post paid but i never faced this kind of issue before.
being around three vodafone store's around my location around to 3-5 km there is no network for this.

if the same issue continues then ill move to any other network which can serve me better than u

Hi Team
I am vodafone user of last 10 years. I want to register compliant against Company regarding extra charge for blacberry internet plan which i already disconnected on 25.4.16 on call. Voda can check their call detail of 25 04.16. But continously they charged for service which um not using. I check my last bill on 23rd jun on app which was generated on 20th june 16 in which voda charge for blackerry internet plan and lodge a compliant against this issue in voda call centre. This time service was deactivated. But voda not ready to accept their mistake and not ready to reverse extra charges. I am paying my all bill on time without any delay and short payment. This time i want my extra charges back from voda because its completly a mistake of voda telecaller. So why should bear this extra cost because of voda staff.

1. i had applied for porting my mobile no. [protected] from delhi to punjab circle. the port code given was vd287361 valid upto[protected].
2. i had cleared all my bill and paid rs 500/- extra in vodafone office at sector 20 panchkula haryana on[protected]. the additional money was paid to ensure that no bill is pending during the porting of the mobile.
3. on[protected] an sms was sent on my mobile saying that my porting request has been rejected since i had not cleared the bill.
4. it is to inform you that my unbilled amout as i write to you is less than rs 400/- inclusive of taxes.
5. i had again walked into vodafone store at sector 20 panchkula and paid them additional amount of rs 1000/-. thus the vodafone company has taken a total amount of rs 1500/- from me in advance where as my bill is under rs 400/-.
6. the above facts clearly brings out two things, firstly the vodafone company is fleecing the customers and secondly it is purposefully delaying the porting of mobile no. which is against the policy of govt of india.
7. it is atrocious that such cheap tactics is applied by the company to fleece customers.

I received a cheque from vodafone on 28/5/16 or 27/5/16 but i lost it. Today i went and asked them to cancel that chequ and reissue me that cheque at howrah dobson road branch. Two people from the vodafone side namely Sampad And Soumya said me that u didnt received any cheque and that vodafone doesnt gives away any kind of cheque. So i want this complaint to be resolved as soon as possible. The amount of the cheque was 278 or 279. They didnt talk even properly and it seemed that they didnt knew even how to resolve this problem. When i said them that u must have the details then they simple ignored and said that they didnt have anything. So please look into this matter. Few days back before loosing the cheque, i visisted them and said that i received this cheque so tell me for which reason did i receive this. They said that just submit it and get the money as the reason is unknown. So i dnt knw whether this is scam or they dnt keep consumer details safe. Please do justice.

I don't own a vodafone number. Even then, i have been receiving bills of a vodafone customer. I have emailed them regarding this, but i don't see any action taken as i still continue to receive them. They have asked me to ignore these emails, but, i would like them to remove my email id from their database. I am concerned how can they register my email id without my consent? Do they not verify the contact and address details of their customers? If this is the case, it does raise security concerns. Any anti-india body would be able to get a vodafone number in india by registering fake contact details.

Sir
om chaudhary
my no. is port aircle to vodafone that's no [protected]
but billing every mount is more and more
and they are de-active my no .
and not give my security money
so plz take a suitable step to vodafone officers

receipt information
date 18/12/2015
receipt no. 12942
security rs. 500/-
candidate name Om Prakash Chaudhary
address - village raipur, sector 126, Noida

Vibhash
To vodafone group jun 21 at 11:56 am
Dear customer care team,


Greetings of the day,


This is to share with you my issues and grievances that are disturbing me since a long time now.


We had a vodafone connection since last year and despite of not using it in the month of dec '15 & jan '16 we were sent hefty bills even when we has requested for stop service over the phone to the vodafone customer care.


I can give you details on this one, when we raised our concerns, they did not care and asked us to pay the entire due amount if inr 1, 700/- some change and eventually given and option of a waiver and closure of this connection and taking a fresh with added benefits.


Finally, we were asked to inr 1, 100/- + 250 of our security towards final settlement hence we were obliged by giving a waiver of inr 350/- change only which is certainly brought a negative feeling. Then, we were offered a 5gb a month package with a luring offer of getting lesser rentals for 5 successive months i. E.Instead of 850/- + taxes we need to pay only 650/- + taxes per month and we ended up by accepting it. It was another mistake of ours.


We spoke all this on 1st march 2016 and we should have been suggested to take the new connection from 4th onwards because billing cycle details should be discussed or at least reminded if they expect us to know being an old customer. Negative again...


Now the actual trouble started which increased with each month and makes me restless until today to a great extent. No one likes confusing billings, incorrect and false charges and uncaring staff to handle the issue.


First bill came for duration of 3 days from 1st to 3rd march which could have been avoided by taking a connection from 4th. The amount was inr 100.68 which was paid immediately then according the plan we agreed onto the bill for march cycle should have been inr 650/- + taxes i. E. 744.25/- taking taxes as 14.5% but it came for 937.31 when i asked about the reason they tried to pacify ne saying there was some problem in registering you new connection but i will be charged 650/- + from april till 5 months as previously agreed so on their suggestion i paid 900/-.


Here, i cannot digest that i took a connection on 1st march, vodafone charged me for 3 days separately then why i had to pay a rental of 850/- + rate for 26 days and 650/- + rate for 5 days. Why are there 3 bills at the end of 1 month itself.


Moving on, in april i was charged inr 105/- + for a service i did not use, i did not activate and i did not know about but it was included in my bill. I reported it on the same day but it did not get resolved till the approaching last date of bill depositing, i ended up depositing a lump sum amount to be at easy but because if the weekend instead of 22nd it was done on 24th so because vodafone delays resolution i am again charged inr 25/- + as fine. Why?


Issue continues, i can see in the vodafone app that another charges of same 105/-+ are getting wrongly charged in may also same as april, i reported immediately to the same person i'm contacting ever since starting buy again zero resolution. Neither any waiver was done for april nor they stopped it to appear again in may bill along with the late fees.


I being annoyed started to remind that gentlemen daily but got a waiver of mere 100 rupees and i had to talk to them seriously about it now. Another executive pitches in talks inappropriately as if he doing me a favour by waiving off the extra charges, he also spoke that he will pay some amount on my behalf which if offending and hurting beyond words. He also spoke that i must have clicked oonsone site which charge through the phone bill and must have not realised. I can't believe someone can say that to a customer when that guy is not more than a year experience. I work in hospitality industry and i don't deal with my guests like that.


Then, he asked me to pay 50 rupees extra than the amount i calculated and said in an arrogant tone that he will adjust the rest. We spoke this on 15th june and preferred being patient again to offer then more time otherwise i was angry enough to write to you the same day.


Issues:


1. Extra rental amount charged in march.

2. Wrong charges added in apr & may.

3. Late fee added when the delay is from the executives handling my issue and did not resolve it at all forget on time.

4. Send me exact bill from next time onwards,. I've list my patience seeing incorrect bills.


Grievances:


1. Train your staff on resolution skills, problems do occur buy when reported should be timely resolved.

2. Train your staff on etiquette, voice modulation and choice of words while talking to a customer.

3. Create an escalation process so that if one person can't handle it, the issue reaches to someone who can.


I request you look into this and act sooner, i hate being late on my payments.


With warm regards,

Vibhash krishnatre.

Connection is on my dad's name mr. Sharan sharma. Connection no. [protected].


You can get in touch with me on [protected].


Thank you for going through this long email, i had to write because i'm very unhappy and very disappointed.

From last night the sevice of network is not provided on my number [protected] . Please see over it and solve the problem as soon as possible . Its very argent for me

According to trai, i gave stop sms to 1925 to deactivate my internet service. you did not deactivate my internet service, instead u deactivated my internet pack. when i activated it back my balance around 1000mb in my data pack has gone. i lost 1000 mb because o[censored]. according to trai, start or stop is meant for internet usage in main balance & not for data packs. for using data packs, its deemed to be restricted to the specified data volume or the specified period. but u r against the trai regln & u r cutting down the data pack & u r looting the data balance. i kindly request u to revert the data balance in my account. now timebeing i recharged again for my internet usage. my mobile no [protected]

I have recharged rs. 123 form myvodafone apps on 18.06.2016 at 09:11:36 pm. myvodafone app showing a special recommended offer for the corresponding number as all local at 1.3p/2s for 3 months in rs 123. after recharging that amount on that day i have received regular talk time instead of the said offer. i have informed vodafone care 4 times via email but finally yesterday they have asked to submit me a screenshot of the offer tab of the myvodafone app. but this special offer has been changed and not showing now in the app. again, it is not mandatory to take screenshot every time whenever a user recharging his/her mobile. again, today in the live chat one person of vodafone named ajeesh has claimed that "all vodafone special offer need to be activated only via etopup and it must not be done via online". from my point of view, his behavior was also unethical. i have recharged the mentioned amount from the myvodafone app of the corresponding number directly from offer tab in the app.

Dear team,

i have been purchase new vodafone sim by MNP [protected].
i got a call for physical verification but no any body came in my room and he told to my that your verification has been done .im not happy with ur service plz do the need otherwise i file a case against you.

I had taken a postpaid connection of vodafone from Varanasi, i used it for around 4 months gave request to vodafone for converting the number to prepaid.Instead of converting it in prepaid, company issued it to some other person.I had a conversation with nodal officer he said it is done illegaly by some mini store, but taken no action yet. My number is registered with banks and other important places, got fed up of this behaviour of such thing.