Vodafone India Complaints & Reviews

I got a new postpaid connection from vodafone with no. [protected] last month. I wanted to use it for international roaming. The vodaphone mini store at malviya nagar, new delhi suggested which i opted for, but when on 10-jul-16 i traveled to saudi arabia, my phone stopped working, it did not show any tower (No services). When my relatives in delhi approached the mini-store and then the main store in green park, new delhi, they did not get...

I am working in SJRiPark, Whitefield, Bangalore. I am unable to get network coverage in my office premisses.
Please take a action to get network coverage soon in my office as soon as possible
Please resolve this issue as soon as possible
[protected]

Hi,
I had submitted application on 11/07/2016 for sim card converted postpaid to prepaid numbers are [protected].
Applications submitted to mr. Prakash goregoan vodafone store. Today is 4th day but not converted postpaid to prepaid.
And called customer care from my friend phone. But no one help said to me go to vodafone store and talk to them. Its very helpless for me.

I had submitted 2 appication on 08/07/2016 for sim card converted to postpaid to prepaid numbers are [protected] onther one is [protected].
Applications submitted to miss hinal bharuch vodafone store. today is 7th day but not converted my both number postpaid to prepaid. please find the below acknowledged number of application.
Pgjv24625941
Pgjv24625945

I recently took a cug in vodafone... but there was no network for two days it has happened before, all the five connections in cug are facing network problems. sometimes they say network will come in two hours but it never happens. the head supervisor along with subordinates do not take responsibility for anything. they don't pick up your call and even if they do they will say network will come in sometime. they say that there is a problem with the documentation which have been confirmed by them twice. because of their fault lies with customers because of their fault lies with customers suffer.. so irresponsible

I, rohan singh marwah, recharged my mother's vodafone number +91-[protected] through paytm for rs 65 on wednesday, 13/7/16.
As per the app interface it was a simple recharging process of talktime without stating beforehand that it would be a net recharge instead of talktime recharge.
I wished to get a talktime recharge.
Now the company declines to convert the recharge and after numerous calls and rejections from different customer care representatives, one of them says that only 50% can be refunded.
I wish to ask the procedure and also question as to why they refund only 50% when when i don't intend to use their net service and never had.

I simply want either a whole money refund, because i haven't used the net service which they activated, or an equivalent recharge for talktime.

Hi,
This is regarding my vodafone mobile no - [protected]. i'm customer of vodafone for at least 1.5 years.in the bill of month june & july 2016 there are fake isd calls shown in the iteamised bill and rs. 720 and rs. 240 charged under fake isd calls for month of june and july 2016 respectively. i asked vodafone support reg. these fake calls in the bill but there are not helping and saying i've made these calls and have to pay bill. i'm sure that these calls are not made by me and vodafone is cheating the customers for money showing fake calls in the bills. even i asked vodafone to give tower location of mobile from where these calls are made but they cant provide any details.

Sir/mam,
I am very fedup your vodafone home network not available in last 4-5 year back in keshav puram c-5 block. I had so many times request directly and your vodafone centre but till date not listening to my request. Everybody, listening my request but no action at your end. I think this is disconnect. And others services take.In vodafone's all members and senior officers also to the customer expert to foolsand are sitting taking only bill payments to the customers. I request you please do something and otherwise i will be go to couts for your very very poor services.


Himanshu mishra
[protected]

Just afew minutes back i made a complaint about bill payment of vodafone bill. mistakenly perhaps, the date of payment was mentioned 10/06/16. a correction -
The date of payment of the bill through internet banking o[censored]co bank on 23/06/16. the a/c was instantly debited and message received at 09.14.23. the amount has not been receiv ed by vodafone. i am a sick man of 65 and am unable to take unnecessary burden like this. lots of correspondences are going on with vodafone.
No action till now. please let me know the status of the payment.
-kalyan chatterjee

Vodafone charged me wrongly for the bill of month May 2016, please go through the mail which I have sent to them:

Hello Team,

This is to inform you that I am using Vodafone since long time and about 5 yrs. then I decided to use postpaid connection of yours but after using Postpaid connection since one and half year, I realized that this is worst mobile network service provider in terms of many issues.

Just leave all the issues coming to billing department it becomes very worst and deceive customers like me, if you see my account then you will find I am one of your most valuable customer who paying almost 1000 rs. every month approx using your connection but this time it is very worst that I haven't inform about the net plan validity.

Coming in detail I was using internet pack of rs. 150 since February I guess and have been charged rs. 150 smoothly and I have not any issue till month May.

But in bill of May month it is ridiculous to see that pack has been charged rs. 299 without any notification and also rs. 250 for daily usage which I have not used or opt for.

I have complaint so many times regarding this but no resolution provided to me, every time all of you guys saying will call you back within half an hour and again same thing to get resolution with the help of senior team but I didn't get resolution till now rather than you guys barred my outgoing calls.

Is this a customer support or customer relation you are making with clients?

I hope I will get resolution this time if not then will port my number to other mobile network service provider.

Eagerly waiting for your response.

Dear sir,

This is my secont reminder regarding not getting signal on my number [protected].in this regard i complaint on 11th july 2016. on 12th one of lady from your office call me from[protected] and say to reset the sim accordingly i have done it till not get signal. then i change the cell phone set and inshort the sim in new set here also not getting signal. i try to contact with above[protected] number but no body responding though it ring several time. (you can check the miss call record) so i request you to kindly provide signal to my number. if possible please give me the you local fficials number by which i can contact him. my location is junagarh, kalahandi odisha and alternative contact is [protected].

Regards

Ashok pattnaik

I have recharged with 176 (offer price) data pack of 1 gb 3g on 13/07/2016. and on next day in morning 7:00 am i accessed the net and just read the pages and done no download no online video running just read the 4 pages for past workout diets and they deducted the 600 mb data and speed also like 2g and after complaing they just say sir u consumed it.
So much fraud. they do this before also. i[censored] don't able to fullfil the offer then why you are providing this. now i am going to port my number so much fraud company. don't buy the vodafone never.

I just happend to check my last 3charges on my number, which happens to be unsual, rs 29 has been deducted twice, which does not happen. every time you take credit u get 25, in return u got to pay 29 back, but why twice, when asked an advisor he wasnt able to answer, he wasnt rude but he tried to confuse me.

Not acceptable,
Screen short has been provided for refference, m not even sure if this will be resolved... money is not a problem, but confusing customer is...

Also there was an unsual charge gamesbond, what nonsense, got rs 10 deducted, which was refunded back...
By another advisor earlier today...

Why you is it getting charged for no reason.

Any extra information you could provide, please call on [protected].

Dear Sir,
Am Shaji working at Abudhabi, united arab emirates. On 24 th may 2016 Mr mahendra Prasad from Utharpradesh did a fraud transaction using my debit card details which is hacked by using some fraud sites in internet.
by recharging his vodafone mobile number [protected] with transaction ID[protected] dated 24.05.2016 time 13.01 pm.
i humbly request you to take some serious action against the culprit at the earliest.

Hi, this is sudheer. i am a vodafone postpaid customer with mobile number [protected]. last month (june, 2016) i moved to bangalore from hyderabad, so i dropped a message to mnp to port from andhra pradesh network to karnataka network. during that time a got a call from vodafone customer care that they will provide free roaming for next 6 months and outgoing calls will be deducted from the existing std minutes available from the current plan, after checking the bill which was generated on 8th july 2016. i tried calling the customer care and tried to explain the scenario, but they bluntly tell that they can't do anything regarding this issue, and arrange a call back from concerned team. i tried contacting the customer care multiple times and asking them to resolve this issue. but every time they are repeating the same story. as the outgoing was charged normally which was not promised by the customer care, an extra amount of rs. 500+/- was charged.

I have been using vodafone services since years, but this time its really disgusting, when i switched off my data services in india - as a process it does not get activated automatically in other country while a person use international roaming for calls, but they say it happened this time.
Then my credit limit is 3000. They now charged me a whopping amount for 1 lakh inr for the name of data connectivity.
1st of all how come customer is liable to pay such amount when he agreed for a credit limit.
In the era of high end technology - how couldn't they bar the outgoing and data services if it was going above the credit limit.
I am agreed/liable to pay the normal call charges and within the agreed credit limit. But they still remained silent on this and keep on sending reminders for payment without sending me the corrected bill, even after my communications to their central team.
Vodafone is a multinational company - i believe they believe in justification and cant put customers in a situation of harassment.
My email id [protected]@yahoo.com
Interaction number[protected].

Hi,
My name is jijo jose. i had done a hdfc credit card payment for my friend vishnu chandran amounting rs.654 (card ending 3608) on 8th july, 2016 (payment due date 10 july, 2016) & amount was debited from my credit card on the same date. but i got email confirmation from vodafone that the payment was failed. i contact the vodafone customer care & they told me that the payment was not received at that time. the email was as follows

Dear subscriber,


We are sorry, but your vodafone payment with the details below could not be processed:


Vodafone mobile no : [protected]
Account id : 68099046
Payment amount (rs ps) : 654.00
Payment date :[protected]:54:24
Transaction id : gcmp[protected]
Payment status : failed
Please quote your transaction id for any queries relating to this request.

After that my friend got a call from vodafone that your connection will disconnected if you are still not paying the amount. so my friend gone to the vodafone store in trivandrum and he again paid the amount in cash on 11 july, 2016 & they told him that a fine of 100rs will be taken for next bill. but still that time my payment on card was not reverted back to my card. therefore i called my hdfc credit card customer care & they told me that the payment was initiated on 8th july & vodafone claimed the amount on 9th july. so i again called the vodafone care and they told me that now they had received my credit card payment on 12th july and the amount will adjusted against the next payment.

I just want to know why this happens in a reputed mobile networking company for payment. if a payment was failed, why they are again taking the amount from the credit card and not reverting it back to my card. please right action for this compaint and contact me as early as possible.

Jijo jose
[protected]

My name is arun ([protected]), i port my number to vodafone in corporate plan. before port i had discussed with vodafone agent about the plan (249- 300 minuts local, 150 sms local/national, 2g unlimited) but after port into vodafone default 99 rental plan activated and after long follow-up they guys say they don't have such plan. i moved on and asked them to share me the available plans and selected one of the plan and asked them to activate again they people activated different plan on my number. on daily basis i have to waste my time on this... and unfortunettly i have to be in vodafone for next 3 months before port to other company.

Regards\arun
Mob: [protected]

Complaint no.[protected] and[protected] and many more...
I sandeep sheoran using vodafone nos. 999950**** and 999950****. i have activated a family plan on these two numbers along with other number 981135****. the family plan showed a 4gb data on the following two numbers 999950**** and 999950**** and 1gb data on 981135****. accordingly i used the data but in my bill only 2gb was allowed as free and normal data charges were levied on data used above 2gb.

When i called customer care, no one even knew the detail of the family plan and on constant calling customer care, each executive gave a different story. i have been harrased mentally by each time telling customer service executive (khushboo, vineeta and many more whose name i dont remember) my problem. each time they call i have to tell them the whole story again. inspite of giving 2 to 3 feedbacks also my problem haven't been resloved yet.

I also talked to mr alok mishra of the technical team and he said that he will allow a waiver of the extra charge for the 2gb as i have used 4gb as it was the data shown in my phone. he said that data allowed to my plan is 4gb only .

This is the story of last month.

In this month after 6th july 999950**** shows 4gb, 999950**** shows 2gb and 981135**** shows nothing on dialing *111*5*1#. i have attached the photographs of of data plan showed in this month.

So i request vodafone to please solve my problem by allowing the waiver and necessary action so that i can pay my last month bill(2711rs=wrongly charged according to 2gb but my cell phone showed 4gb, 4gb, 1gb last month).

I also request vodafone to please discontinue my plan from next month so that i am not anymore harassed by you. i have been using vodafone services from past 6 years but this time you have disappointed me. so i would like to change my connection to prepaid after clearing all vodafone bills.

If inspite of mailing higher authorities and explaing 10 times the problem to the executives the problem is not solved within the due date i would be forced to take a legal action against vodafone.

Hi, I have been a valued customer of Vodafone for the past 9 years or so. I moved from Delhi to Hyderabad recently, did my number porting with Vodafone, took a corporate plan and had all the services. However, the third party verification person went to my office (which I had joined a day back) and tried taking the verification about me from the security guard to which the guard didn't had any clues since I had joined a day back only and they are not supposed to know us by our names. Hence, my address verification got rejected post which Vodafone stopped my services (I mean how can they do this, am I a fraud person?). I called up the Vodafone care couple of times requesting them to reinitiate my services as this was my official and only number for people to contact me. however, even after repeated requests, they didn't do anything and kept on telling me that I have to go to the Vodafone store to restore my services. I did that too and resubmitted my forms, ID proofs etc...but till date my services are dead from 2nd July onwards. If this is the service Vodafone is providing to its older customers, I would prefer Airtel which has amazing customer service. Also, am so pissed off that I am raising a concern to the consumer forum too as this episode has frustrated me big time and no access to my friends and relatives to get in touch with me.