Vodafone India Complaints & Reviews

Hi,

I held a vodafone no. [protected], for which disconnection request was been raised in october 2015, in new panvel, navi mumbai vodafone gallery after paying all the bills. (Zero payment was been made).
Despite of raising the disconnection request, the request was not further processed and rental amount for the vodafone no was been continuously generated.

I was continuously following up in customer care for disconnection of request, but still it was not disconnected.
Today 20th june 2016 i received a call from vodafone customer care, and the employee said the request for number disconnection was processed in may, but you have to pay rental amount till date for the number.

I would like to ask vodafone that when i had raised a disconnection request in the month of october 2015, then how come i am liable to pay the bill which was generated after the disconnection request.
After raising the disconnection request in october 2015, my responsibility towards the number disconnection was finished and it was vodafone employees responsibility to further disconnect the number.
If the employees are not performing there job on time then why the users should not be liable to pay the bill.
Vodafone customer care employees are calling me an threatening me to pay the bill amount for the number which was disconnected long back.

I would like if vodafone would look into, so that further vodafone users are affected.
Hoping positive reply from vodafone.

Thank you!

Hi
I am Sushant
My phone number is [protected]

Complain: From past 10 days some of the services are automatically getting activated in my phone because of which i have been charged totally Rs. 145. I have not applied for these services and moreover not even used these serivce. The following are the details:
Bollywood Partypix- Rs. 90 charged on 10th June
Tiny TV- Rs. 11 deducted on 5 dates each: 7th June, 8th June, 9th June, 15th June and 20th June

My mobile no of Vodafone +91- [protected], they made wrong deduction from my account. i got a massage from Vodafone for some stupid service .i decline that.but next day they deduct 30rupee from my main balance.then i called customer care, they explain wrong thing and they told me balance can not be refund.then i just keep the phone down

this incident is very heart me, i fill cheated.and i just change my number Vodafone to Aircel,

My Permanent contract no +91-[protected]

On 15th june my bal was rs.113 and some paise. On 16 th a pop message showed that some session has been used of data and my bal rs.112. When actually my data was not on. On 17 th too i received the same message so just to check i switched on my data immediately i received a pop up message stating 1mb was used and my bal was cut. So i switched off the data. My bal has come down to rs. 105. When i contacted the customer care they told that as per their system it is showing that i hv used the data. Before also they have deducted the money for the service which i have not activated. That was activated when in midnight when i was asleep. I don't understand how their system shows such errors. Or are they fooling the customers by telling lie and making money by unnecessarily deducting from the customers a/c.

Dear Sir,

i have send port out sms to Vodafone and i got call back from them,
they said i gave Rs; 399 tariff plan pm but they not provide it, then after a Emailing to their corporate house gujarat state and the mail replay from them end pls provide id proof & Address proof we will change but actually they have misguide to me on email continuously .

Today morning i faced the same issue.
Hello! WWE ZONE pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.90 will reflect in your next bill.To deactivate SMS STOP to or call 155223(toll free).".
I WAS ASLEEP AT THIS TIME. INFACT I DONT EVEN KNOW WHAT THIS ZONE PACK IS. EITHER VODFONE IS CHEATING OR IT HAS SOME SECURITY LOOPHOLES. IN EITHER CASES ITS VODAFONES RESPONSIBILITY TO NOT LET US FACE THIS ISSUE ANYMORE. THE CUSTOMER CARE WAS SURE THAT I WAS USING NET AT 4 30 IN THE MORNING AND IT WAS SHOWING IN THEIR RECORD.. LIKE HELL I WAS. VODFONE NEED TO STOP THIS CHEATING RACKET.

I was recently charged 35 for a service i didn't subscribe for when i called to ask for a refund they said they would not do it because i was 24 hrs too late when i said i wanted to complain and asked for a supervisor the agent became extremely rude and once the call was transferred i asked for an email address the guy was abusive with me, after this experience i don't expect much from vodafone but still thought more people should know.
Date of call : June 19 - 2016
Time : 1:29 Pm
Name Of Rep : Sushil Kumar (As Told By Him On Phone)
Concerned Number : [protected]
My Name : Rajveer Singh
Email : [protected]@gmail.com

I like to bring to your notice that i got call on 06.06.16 (Monday) from a mobile no. [protected], on my mobile no ([protected]) at about 8.20a. M. The day before the call, i tried paying vodafone postpaid bill of rs. 400 through netbanking but amount was not credited into my bill. So, i followed up with vodafone & vijaya bank. On query, bank cs person asked me to complain to billdesk (Merchant) regarding the “stuck transaction”. Which i conveyed to billdesk (Merchant) on 05.06.16 (Sunday) through mail. (Mail communication attached). So, when the person had introduced himself from billdesk (Noida), and asked me to get refund of the failure transaction through a website www.rbipaymentdoorway.com. (Since he was referring to the mail day before) i got carried away. That guy asked me to log into netbanking account to get the refund through that site. But instead of refund, rs. 9, 999 was deducted from my sb a/c bank account. Then only i could realize that i was being made prey of cyber crime with the fraudulent way. I called up the no but it was showing “vodafone no is out of service”. I lodged a fir in goshala ps (Case no: 449/2016) u/s 406/420 ipc (Fir copy is attached).

I have been following up with merchant billdesk for tracing the transaction. The below details provided by billdesk which i am sharing with you for your kind reference & perusal

Transaction id: gvjb[protected]
Merchant: vodafone mpesa
E wallet no for which payment was made: [protected]
Transaction date time: 06/06/16 8:55
Transaction amount: 9, 999
Ip address from where transaction initiated: 1.39.51.165


So, sir i request your enquiry in tracing the no and take action on the miscreant. And give justice to my hard earn money. As there may be thousand such cases which go without report and notice

Yours sincerely,

Dhrubajyoti das
So/dinesh ch das
Maligaon baripara
Guwahati 781012
(M) [protected]

Hi,

Yesterday live TV activated in my No when may mobile was in my pocket and when it was discussed with customer care 198 then representative said that you have activated the live tv when promotion link sent on you mobile.

When my mobile was in my pocket then how can I was used that linked.

As we much aware about that Vodafone 2G internet network is not good in Delhi and its take too much time to open any browser but LIVE tv net work open just like 16G speed so we can say that its totally fake deduction and without permission they deducted my balance and they not ready to reverse that amount.

I am a just a customer who pay his bills on time in return want services which i don't gets . Form DEC 15 I am highlighting the problem of network issue at my billing address for which I am getting stranded replies from there department that it will get resolved in some time but nothing has happened. I need a booster at my bill address till time you don't resolve my problem.
complaint no[protected]

On[protected] coustmer care executive kept me on hold for about 20 min still not attended my call and resulved my query so i cancelled my call after waiting for such a long time wasting my precious time and this incident made my mind bothered and stresed and bothering me psychologically by overshooting my thoughts and making me sick
O i request them not to charge for my future service calls and want my call charges refund and i not done m gonna lodge complaint at troi with ur customer care executives play with customers mind by there service negligency

I have been interacting with vodafone people & the executive from btm layout office came & collected 500 rs from me 10days back & still they have not activated my postpaid. I kept calling to that vodafone executive whose number is [protected] every day but he is least bothered to take action & proceed. If they didn't wanted to activate my prepaid to postpaid then where is my 500rs which they have taken? I am fedup calling every day & request this forum to help me out.

I'm really depressed and upset with the services of vodafone, today both outgoing as well as incoming services has been barred and when i called customer care they said that the verification was not done. Please let me know whether I have to take my home to your vodafone store or some where else for verification?, Your executive not updating records, making mistakes in updating addresses and your executives are not visiting for verification, even after that your are bounding customer for this. How many mails/calls/complaints you people want for this issue to be addressed? every time your ask for 48 hrs. I'm really fade up with this all and this is my last mail to you. If no solution provided withing 2 hrs. then I'll lodge FIR for mentally harassment and financial losses during the entire process and also a complaint in consumer forum.

Hi, from last few days i getting some problem on mobile internet. I escalated already in previous time about the same to vodofone customer care about mobile internet trouble & mis handle of customer care. Then they revert back and say apologies for the same. Again same problem i am facing so i approached customer care for the same. This time also i recived same response which i never expect. They are unable to solve my problem and tried to escalate the same to concern in same customer care but i don't know why my calls are not connected to customer care. This is very bad practice of vodofone network. I had voice record tooo for the same.

I have recently moved to Vodafone postpaid and since that day I have connectivity issues - both calls and internet .
Since 15 june, I am not getting any incoming calls . I tried on 3 different handsets assuming that it could be an issue with the handset, but no luck.
I registered a complaint on 16 June morning and did a follow up call on 15th June evening where customer care person had no clue . He got his supervisor on call - named as Rahul Gupta and he told me that it will be fixed in 24 hours and they are not technical ppl to answer my queries and they cannot transfer the call to Technical team - . . i mean, seriously ?
Fine, I waited till next day and called again, the guy again started with the same things that your handset has issues . we are not at fault . Then he told me due to some system error my request could not be processed and then I made him to transfer the call to same supervisor Rahul Gupta who now told me that we have millions of customers . we are not sitting hetre to resolve your issue . It will take 7 days . Imagine, I have to wait for 7 days to get my incoming calls . when I told that supervisor that yesterday you mentioned that it will be resolved in 24 hours, then he said you are lying I was on leave yesterday how did I talk to you and there is no other Rahul in our office . That man was really disgusting . Not sure why would any company hire such a person . On top of this my, internet is also not working . . . a BIG NO to vodafone and its customer support

It is my painful duty to complaint you about the inconvenience in response. You remember, you're payable because o[censored]s (Customers). If we stop buying simcards you'll be coming to the road.
"i recharged datapack based on your sms for 178rs. Once a message has sent to my mobile from your side that pack must be in active but that has not activated. I called to your customer care and they said it is not available but we will give talk time and this is a bull reply from that side because once if a message from your service is sent, that must be valid. This means the message sent from your company has no weightage and not valuable.
Ok i agreed for talk time even that is not done. I've been waited for 4days. I've all copies of recordings with your voice and they holded my call for about 15mins. If voice service is there i was sending that recorded call.
I'm not interested in your service kindly give my 178rs back credited to my mobile."if they are not ready to give information and unable to solve our problem, what works are there for them? Remove them from their job? Why you're taking some people sweat money with people? Its not good for you and your children! Go and take from politicians. 178rs amount is a quite big for me? Please send back

I think you can track my problem i've given the details below.

This is my mobile number
[protected]
Email : anil. [protected]@gmail.com

1. Further to my complaint ID: 1307279 regarding erratic and fraudulent deduction of Talk time balance of my cell phone no [protected].
2. It is too shocking to find that rather than taking prompt action to address my problem, the company has again cheated me by deducting amounts on 14 June and 17 June 2016 respectively for MP1 MOBI Video without my having been used. Also SMS STOP sent to toll free no 155223 each time as advised has also not been taken notice by the company.
3. After my last complaint vide ID: 1307279, an official from company, from Cutomer Care no [protected] rang up at 2.37 PM on 12 June 2016, to discuss the problem and assured to take immediate action.
4 I request the Company to take immediate remedial action else I would be forced to take legal recourse.

K S Kalakoti

II had purchased a sim card for vodafone no [protected] from vodafone store opp Sindhuwadi Ghatkopar Mumbai on[protected].Servivce is not activatedand Iam tossed by customer care to store from where the sim is purchased for pursuing . Visited store as per the directins of customer care service .The staff at customer service center intmatedwe do not retain any documents and intimated my service will be activated by 2100 hrs at1200..But even at 1200hrs customer care replies documents not received and directs to visit the store.this is harrassment .Irequest to activation of service.

Extremely dissatisfied with the services vodafone provide and more dissatisfaction with their empoyee the way they talk. After making all payments they barred my outgoing services and lease line connectivity not
Working most of the time. I am running business and if phone line and lease line not working then who is responsible for all loss. It also effects my goodwill in market. I complained so many times but i am not getting satisfactory reply. I told them to discontinue all the services if they dont provide service so their employee said u cant change service for next three months, after that i[censored] want to change u can.
I want to get the resolution to the earliest or else refund all my amouny.
Very dissatisfied with a brand like vodafone.
Regards
Naeem khan goran
[protected]
Jodhpur Rajasthan

VAS (Vodafone TV) activated without my consent and Rs150 dedicated from my balance.It is very unfortunate that Vodafone care reject my call.Force me to leave the connection.Actually I did not click anything but this type of service automatically activated and sent me a massage for activation.This is basically cheating customer.I need refund at the earliest.My no is [protected]