Vodafone India Complaints & Reviews

Hi,

I want to complain about the enormous fake bill of vodafone company.

I am happy with my monthly rental plan of 325+service tax (Around 380). But vodafone has applied more than 1000 they added 500 rs of "value added service" i am not aware of this type service. They said that i got one popup and i accepted, but i didn't get any popup. I told them many times that i don't want this type of service. If i need this type of service so i will drop mail but i didn't send any mail to them. I called many times to them to adjust my bill but they are not ready to adjust.

This is not happening first time. I have a lot of proof for this.

Please solve this problem as soon as possible

Thanks

Dear Sir / Mam

This is to inform you that from last three month I am not using this vodafone no from that time and I had already paid my Feb bill. Further on 17/03/2016 I had called the customer care and disconnected this no because of moving from Lucknow and its been confirmed from your executive.

I don't know there is a misunderstanding from their side.
Kindly check at their end

Vodafone Number:-[protected]

Account Number:[protected]

Due Amount:- Rs 2106

The only thing lacking here is I don't have that sms with me as my mobile has damaged.

Kindly help from these mobile companies as they are ruining our life due to this and playing with our money.

Hi,
I have taken a new data connection from baguiati vodafone store on 18.6.16. New number being [protected]. After successful tele verification i was not being able to use the internet facility. Please take a note of the below incidence which i have been through since 18.6.16
A) purchased new connection with successful tele verification
B) inserted the new sim in open dongel (Beetle, model numbr bg64) and tried to connet to the laptop. Dongel failed to read the sim.
C) then i have inserted another vodafone sim ([protected]) into the same dongle. This time dongle was able to read this sim and it worked fine. You can ratify this by looking at the data history on this number.
D) i have been advised by tele customer care to take out the sim and again re-insert. I have performed this activity several time. Even after multiple calls i have been advised with the same resolution. All the attempts failed.
E) lastly, a tele customer care executive have advised me on sunday (19.6.16) that my matter have been escalated, and i will be able to use the internet on monday (20.6.16) by 9.30am. Still after i was not being able to use the internet on my laptop with the dongle.
F) during monday afternoon i went to b. B. D. Bag vodafone store with the new sim ([protected]) and beetle dongle. Store executive also tried to connect the dongle with this sim, but then also dongle failed to read the sim. They have issued me a new sim with the same number and advised me to check again after 2 hrs. Again this have given ne failed results and my dongle was not being able to read the sim.
G) i have taken a plan of 5gb net but i have received a mail on my registered mail id that 10gb plan have been activated.
H) again, on tuesday (21.6.16) i went to baguiati vodafone store with my issues. They also inserted this new sim on the dongle, but they have also not being able to use this on laptop. However, it worked fine when inserted inside a cell phone.
I) store people have asked me bring my laptop to the store. But i denied and kept the sim at their desk stating that i will not bring bring my laptop, will not continue with the connection, and will not make any further payments, and askd to deactivate the connection. I have not signed any document pertaining to this.

This the narration of all the incidence which i have been through with the new connection. I already hold 3 vodafone numbers, but i have never faced this issue.

Bhawana khowala
B. [protected]@gmail.com
[protected]

I need call history for deactivated vodafone number [protected]. Now it is renewed and it is being usedby some other person. But i need call history details prior to that. Contacted customer care and said that it is possible but i didn't get the same even after verifying proofs.

I am in need of these details due to few issues. Send it asap.

Regards,
Jayakanth r

Request you to please change my current 199 corporate plan to individual red family plan 899. I want my add other number as well in this plan as family.

Below is my complain to vodafone which is not rectified sine long time and i am now frustrated with this. I am very old customer to vodafone.

Before more 3.5 months, i called customer care to switch the plan, they said as i am corporate customer i need to visit the store to change the plan.

So i have visited vodafone store in pimple saudagar, near pizzahut. They said submit the documents and they will take care of it within 28 days.

So i have submitted the address proof before more then 3 months.

After a month nothing has happened, then i called customer care and asked about the status and what comes out i am surprised. They said noting is there in the record. No request has been logged in the system.

Then i asked executive to transfer a call to senior person, they did. I spoke senior person, she assured me that my request will be fulfilled in short time. She logged a complain. Now i rest assured that as she was a senior person my problem will be resolved.

After waiting for another 1 month nothing was happened. I again called customer care. Now the same surprise, they told me that there is no such record in the system. Then why they record the calls of customer care???

I totally frustrated now, visited a store again. They said take the token and wait in the queue. Store manager was not even interested to hear the story.

Do you think after spending so much time (I spent almost 15 hrs before) do anybody have passions to stand in a queue for more then 1 hr???

I spent my time, money, efforts etc for a small change in my plan.

Today i got a call from vodafone and they repeat the same story again. So now my question to vodafone is are you going to change my plan or you are happy with the amount i am paying every month with no use of it?

Here is the sms i recieved "Hello! Fashion Fairies Pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.90 has been deducted.Your current Balance post service activation is Rs.9.94.To deactivate SMS STOP to or call 155223(toll free)."
I have not submitted any request to activate this pack. And I demand for complete refund and a system of confirmation before activating any packs on my mobile.

Each and every month, my vodafine bill is faulted. I have to take 10 minutes of my time to analyse and see the break through of my bill and compare it with my plan. Some month they have charge me for voice charge when i have it free under my plan, the next month they charge me for data pack when i have it free under my plan. So than, i have to call the customer care and waste to be precise 37minutes trying to explain them the faults and they try to rectify it after keeping it on hold for n number of times. Since past 45 months each and every time i get a revised bill having a low amount as compared to the original bill.

I wonder, is it vodafone strategy, to give high, unrealistic bills as only those customer who are willing to spare their time to ensure their hard earned money is not being wasted will take efforts to make the correction. Where as the rest will just pay and get in with their busy schedule.

The system cant be faulty enough that you get mistaken bills continuously for 5 months and each time the bill is on higher end and never the opposite.

Also. When asked the customer care how to register a complain on their on site, they say "there is no system for registration of a complaint"
A completely service oriented company has no system to register a customers complain is shocking! Or they do not train their people in providing such information to customers???

I have applied for MNP in Bangalore at Vodafone mini store (kundalhali gate) on 9/06/2016, still there is no action, when i went to Vodafone store, person sitting there was unresponsive and saying he dint know. This is unsatisfactory answer from Vodafone side.

At the time of applying, person said that it will be done with in 7 days.

If you not want me to be your customer than i will immediately cancel the request and will cancel all my connections with Vodafone.

Hello sir,

Please disconnect my vodafone post paid connection. Even after repeated requests in vodafone store, no response. Already lost around rs 2000 for the negligence of vodafone customer service.I am not at all using the sim but i am getting charged for some ghost user using my sim card for calls.


Name: t bharath kumar reddy
Mobile no: [protected]
Relationship no: 50306133

Thanks.
Bharath

My self raghubhai d patel and my mobile no is [protected]. I have post paid connection and month ago i got call from compay asking for set a caller tune at that time i didnt perform any task though company set a caller tune and charge 195 rs. I had immediatialy called to customer care and asked to stop caller tune and asking for revised rs.195 in my account but in this bill cycle i saw company charged rs.195.

How is this complaint resolve?
How much time it take to resolve?

Hi
I already apply for port...
My! Dea number is deactivated by! Dea last night 20/june/16... But still my vodafone number is not activated. As i already get msg from vodafone that
Hello! Your porting request iw827477 dated 19 june 16 has been approved by your current operator. We will communicate the porting date and time shortly.

Number is : [protected]. Upc: iw827477
Alternate number for communication : [protected]

Hi, mconverge fashion portal pack was activated in my account. And i have not approved this. Rs.99 extra bill has been amounted due to this pack. Kindly give me my money back. Customer care has not given any valid answer for this unapproved activation of this pack and thus this extra bill for which money has been deducted from my account. Kindly resolve the issue or i have to go to consumer court.

I am parthipan this is mobile number [protected] i raised an complaint for u i dint pay the bill but vodafone office miss used my friends relatives using badwords. Taken items bill. And i have call recording also and i complaint kilpack vodafone mini store and vodafone compliant number 191 also, so i request you please action to vodafone.


Thanking you

Parthipan

Hi,

I held a vodafone no. [protected], for which disconnection request was been raised in october 2015, in new panvel, navi mumbai vodafone gallery after paying all the bills. (Zero payment was been made).
Despite of raising the disconnection request, the request was not further processed and rental amount for the vodafone no was been continuously generated.

I was continuously following up in customer care for disconnection of request, but still it was not disconnected.
Today 20th june 2016 i received a call from vodafone customer care, and the employee said the request for number disconnection was processed in may, but you have to pay rental amount till date for the number.

I would like to ask vodafone that when i had raised a disconnection request in the month of october 2015, then how come i am liable to pay the bill which was generated after the disconnection request.
After raising the disconnection request in october 2015, my responsibility towards the number disconnection was finished and it was vodafone employees responsibility to further disconnect the number.
If the employees are not performing there job on time then why the users should not be liable to pay the bill.
Vodafone customer care employees are calling me an threatening me to pay the bill amount for the number which was disconnected long back.

I would like if vodafone would look into, so that further vodafone users are affected.
Hoping positive reply from vodafone.

Thank you!

Hi
I am Sushant
My phone number is [protected]

Complain: From past 10 days some of the services are automatically getting activated in my phone because of which i have been charged totally Rs. 145. I have not applied for these services and moreover not even used these serivce. The following are the details:
Bollywood Partypix- Rs. 90 charged on 10th June
Tiny TV- Rs. 11 deducted on 5 dates each: 7th June, 8th June, 9th June, 15th June and 20th June

My mobile no of Vodafone +91- [protected], they made wrong deduction from my account. i got a massage from Vodafone for some stupid service .i decline that.but next day they deduct 30rupee from my main balance.then i called customer care, they explain wrong thing and they told me balance can not be refund.then i just keep the phone down

this incident is very heart me, i fill cheated.and i just change my number Vodafone to Aircel,

My Permanent contract no +91-[protected]

On 15th june my bal was rs.113 and some paise. On 16 th a pop message showed that some session has been used of data and my bal rs.112. When actually my data was not on. On 17 th too i received the same message so just to check i switched on my data immediately i received a pop up message stating 1mb was used and my bal was cut. So i switched off the data. My bal has come down to rs. 105. When i contacted the customer care they told that as per their system it is showing that i hv used the data. Before also they have deducted the money for the service which i have not activated. That was activated when in midnight when i was asleep. I don't understand how their system shows such errors. Or are they fooling the customers by telling lie and making money by unnecessarily deducting from the customers a/c.

Dear Sir,

i have send port out sms to Vodafone and i got call back from them,
they said i gave Rs; 399 tariff plan pm but they not provide it, then after a Emailing to their corporate house gujarat state and the mail replay from them end pls provide id proof & Address proof we will change but actually they have misguide to me on email continuously .

Today morning i faced the same issue.
Hello! WWE ZONE pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.90 will reflect in your next bill.To deactivate SMS STOP to or call 155223(toll free).".
I WAS ASLEEP AT THIS TIME. INFACT I DONT EVEN KNOW WHAT THIS ZONE PACK IS. EITHER VODFONE IS CHEATING OR IT HAS SOME SECURITY LOOPHOLES. IN EITHER CASES ITS VODAFONES RESPONSIBILITY TO NOT LET US FACE THIS ISSUE ANYMORE. THE CUSTOMER CARE WAS SURE THAT I WAS USING NET AT 4 30 IN THE MORNING AND IT WAS SHOWING IN THEIR RECORD.. LIKE HELL I WAS. VODFONE NEED TO STOP THIS CHEATING RACKET.

I was recently charged 35 for a service i didn't subscribe for when i called to ask for a refund they said they would not do it because i was 24 hrs too late when i said i wanted to complain and asked for a supervisor the agent became extremely rude and once the call was transferred i asked for an email address the guy was abusive with me, after this experience i don't expect much from vodafone but still thought more people should know.
Date of call : June 19 - 2016
Time : 1:29 Pm
Name Of Rep : Sushil Kumar (As Told By Him On Phone)
Concerned Number : [protected]
My Name : Rajveer Singh
Email : [protected]@gmail.com