Vodafone India Complaints & Reviews

I have submitted the documents for the purpose of migration and the postpaid connection of the vodafone network.Dead line has been passed still i didn't get ported to the vodafone network.For this issue i have called customer support centre they are saying that they didn't get any documents and porting cannot be done.They are telling me to resubmit the documents.I am afraid of misuse of the documents that i have been submitted. Iwant my submitted documents retuned.I don't want to port to vodafone network they are so careless, irresponsive.

Hi,
I want to share a bad experience about your data security. Yesterday on date[protected]. The person who were talking with me he told me he is the associate of Vodafone Care your number is win 25000 and a Samsung LED TV. For collecting you will have to go Vodafone store with yours I'd proof. Your winning amount 25000 will be transferred your mpaisa account if you have otherwise they will open your mpaisa account and they transfer your winning money. And you have a second option you can transfer directly from mpaisa
I'm helping to open it. I got many sms from Vodafone mpaisa after opening my account he say to load money when I did, he transferd the money an another contact number [protected]. This is also a fake number.
I share my information because the number [protected] is showing on true caller app it is a Vodafone Care number from Mumbai with logo and he knew everything about me like my address, email id, date of birth, my all previous bill payment thats why I trust him.
These numbers still working. so I it's my humble request that if this person is your associate and working in Vodafone pleas take action otherwise he will make fool may persons.
I loss only 1000 but anybody may be loss more amount so please take action and close him number. And secure your data it's important for you and me.

Thanks!
Satish Kumar

A year before I have changed from Vodafone to airtel to get the services of 4G.
For that, I have requested for porting - means using same vodafone number in airtel also.At that time, I have account balance of Rs 1000 and they said it will be paid in cheque. Its been almost a year, still
they are in the progress of sending that cheque and I am still waiting for my money.

Every time they used to ask me the issue as if it's not a big issue . They pretend like behaving polite. We will check and call you is what they used to say.Actually they are cheating us indirectly.

I have my postpaid number [protected] and my sim number are[protected], second is[protected] and vodafone mini store badarpur new delhi 110044.
vodafone is not leting me to port it
and your customer care officer Ajay Delhi mane is worst person in your
company.he knows nothing about of vodafone
let me port my number or i am deactivating all my vodafone number
and i m going to tweet against vodafone .
Regard
Yash Pal Singh
Alter Mob No [protected]

I was a vodafone customer and port in to airtel from 5th march.2016
Last bill generated 25.01.2016 to 24.02.2016 of amount 2388.14 inr
For this bill period i had made a payment of 3000inr since port in request is raised.

After port in to airtel, first generated bill period 05.03.2016 to 04.04.2016
And i had made a payment

Issue : vodafone generated a bill period 25.02.2016 to 24.03.2016
Late payment fine also 25.03.2016 to some day till april.

I am using airtel sim from 4th march.2016 onwards.

Multiple email and call come i explained but since vodafone generating the fake bill and asking to make payment.

Hi,
This is Monu Sharma.
I am using Vodafone services since last 4 years. Earlier I was satisfied with Vodafone services. I moved to Hyderabad in Oct-2015 and had been changed the my Vodafone circle in Hyderabad. I am continuously founding discrepancy in monthly bills. Even in feb-2016, I paid RS.2800 mobile bill because of false bill was come to me. I am facing this things, because I am not getting my bills on time in my email. so cant check my usage.
This time again, I am facing same issue. Some data pack was activated on my number, even I was not aware about, even I did not use single Kb of data. they blindly adding some plans on my number from last few months and added in my bill. I am voice call recording software on my cellphone. I can provide all proofs. Never Ever I raised any kind of request to activate any kind of plan. This time I am completely feeling frustrated with Vodafone. so, I request you please disconnect my number, I don't want any engagement with Vodafone. Resolve my issue, send bill to me as per my outstanding, I will pay.

Thanks,
Monu Sharma

Dear Sir /Madam,

I called Vodafone customer care (Complaint no.[protected] for deactivate phone no. [protected] as on Feb 2016 and we have paid the full and final bill of Rs.2550 as on 19.02.2016 but now as 08.06.2016 Vodafone customer care called us and said to pay last bill of Rs.1044 . The Sim card is not in use then why this bill? I have called Vodafone customer care they are saying it's 10 days bill means till deactivation period and second time i called them they are saying its Rs.200 monthly renter charges & saying that Sim card is suspended as on Feb 16 and deactivated as on 3rd March 2016. I mean Vodafone people are lying . They are making us fool. We have not used the sim card or any service regarding this but still they are saying to pay the bill plus they have intentionally deactivated the sim card late so that they can charge us. Please help. Resolve my query as soon as possible.

Name : Vibin John
Phone : [protected]

I have been facing Signal issues ever since i have been switched to Postpaid connection, i have raised complaints after complaints and nobody seems to be bothered to respond, i have a bill where i never received service but i was billed, now my phone number has be deactivated. Vodafone has agreed for a wavier for the issue that i am going through but that hasn't been done this issue is been since 3 months and im frustrated now

Sir, i have also been charged rs. 1260 by vodafone making call on 51717 on 4 may 2016 which i have never used. It is clearly a loot by vodafone. They block the number & try to enhance the limit.
Please suggest everyone to save oneself from this great fraud by vodafone. The same number & same vodafone clearly hints the knowingly done fraud. I am going to complain about it to competent authority.

I had activated international roaming for 10 days on may 30 since i was travelling to mauritius. I had recharged with rs.673 to activate this. But there was no signal over there. So the amount which i recharged was a waste. I had called customer care, and they din't respond well. Customer care is like you could have contacted us. But how to contact them when there is no signal.

Hello..
I'm from killa-pardi, gujarat.
I'm sorry to inform you that till now there is no perfect network connection in all locality. Also i've already given so many complain to their authority. But there is no such result ii got. Its a very serious matter and request you pls kindly give me the justice asap.
I'm facing alot of problem in connection.. I want the network to be good and it's the best sim i have ever used.. But this network problem in all cities and all area is causing me much problems to use my 3g internet plan and i can't make call without restarting my phone.
I already contacted the customer care and they note my complaint but they can't resolve my problem.. And after some days i can't make call to customer care and i did not receive any solution from them not any resolution to my problem... Resolve it as soon as possible!!
My number is +91-[protected]
Its a text from company..
Hello! Your service registration number [protected] is registered on 03-jun-16 11:38a. M. We shall respond to your query by thursday 09-jun-16 11:31a. M.
Please resolve my problem asap.. My humble request to you sir/ma'am..
Thanks..

I bought a sim number [protected], it was to be activated by 2 days but its 16 days now n till now its inactive .
I received call from [protected] they said that buy this number [protected], its similar to your current no ...so i agreed to buy it . aperson came to my home took the money n documents n just gave me the sim packet ...no receipt was provided.
After 2 weeks i called them
Now they are saying that the number offered to u was different, n committing to provide me a different number ([protected])
Still the sim is inactive
They dont pick the phone now
The manager is such an illiterate person
He doesn't know how to talk and i m just feeling cheated
The number from which i received the call to buy this sim is [protected]
Her name is deepa
They are continuously ignoring my calls and just waste my time
After going to vodafone store, he is saying i can provide a new no. but again pay the security fee

Dear ICICI Banker,

I got a sms from the icici bank that the transaction of rs 5000/- is declined as the transaction was authenticated with a 3d secure PIN.

YOU ARE EXACATLY RIGHT.
I have related you the whole story.

I made a payment to VEDIOCON D2H towards the monthly subscription of my dish, It was my mistake that the money was transferred to other I.D ( I typed wrong I.D ), In this regard I was writing to PAYTM and asking them about my money. which was transferred to wrong I.D.

I got a call from paytm and I was asked to open a web site ( wwwrbipaymmentdoorway.com) and to fill the particulars.
I followed his instructions and filled all the details of my debit card. he changed my 3d security pin and made two transactions of 2500/- each bill payment to vodaphone -as i got the sms from the vodaphone that payment successfull to vodaphone of rs 2500-each.within 3-4 seconds there were 2 payments made to vodaphone-These payments have not made by me. ( have no number of vodaphone-I am having the mobile no of Airtel )
this is fraudulent entries, since then i am writing to you, i am writing to police department, to help me in this regard.

Kindly make enquiry about the person who had made these 2 payments to vodaphone on 01.06.16 at 4.42.P.M, and against what vodaphone number. If you wish you can get the fraudulent person.

I am attaching the snap shot of that website for your reference.
I am also attaching police report copy to you for your reference.

It is your duty to make the enquiry on large scale and to get the culprit to light -I cannot take any action it is beyond my reach. The person working in PAYTM company has cheated me, he must me cheating others -be aware of him and get him to light.

I HAVE NOT MADE THIS PAYMENT - I NEED MY MONEY BACK
THANKS
Jetander kumar
[protected]

Sub: Immediate change of Plan - requested
Ref: Vodafone No.[protected] / Vodafone value 199 CUG Plan
Dear Sir,
I have voluntarily joined from Airtel prepaid to your Vodafone value 199 CUG plan postpaid. For the period on 16.03.16 from the first day of 16.03.16 to 04.04.16, you have charged Rs.152.62 only for my usage. Then from 05.04.16 to 04.05.16 your bill amount comes for Rs.234/- against my usage.
On 13.05.16, the outgoing call facility has been deactivated in my phone. I was unable to know the exact reason from your customer care centre over phone. Your customer care people told that it may be caused due to the international calls usage. But, I never made such a calls. On 14.05.16, I have seen a Email requesting to pay Rs.1800/- immediately and the credit limit of Rs.1500/- has already been over.
So, I am unable to use this number from that day onwards and request your good office to change my plan from post paid to prepaid immediately please. In addition to that, I like to inform you that the bill is prepared wrongly for the calls to special numbers not made by me. I wonder that no man can make two different calls in two different numbers at same time in single sim (Refer my itemized calls summary for outgoing calls dated 12.05.16 time – 15:40:26, [protected] for 36 minutes duration. In same itemized call summary for Value added service charges dated 12.05.16 time- 15:47:32, 51717, 90:10 minutes duration)
So, I will not make any remittance to those amounts as per your demand.
This is for your kind information.
Thanking you,

SRIDHARAN RADHAKRISHNAN
Mobile Nos: [protected], [protected]

I am using Vodafone no [protected]. I have been using this no for more than 3-4 year. Due to some issue i have transferred my no from prepared to post-paid. They suggest me the plan of 200rs and 100rs extra for internet plan from which i was getting 300mb. On receipt of the second bill of post-paid called to customer care about my bill where i found that they charged me extra for internet usage which i didn’t use, so they offered my internet plan of Rs/-150 for 1GB, during first week of April 2016. But they did not active the offered plan, which i accepted. I called in Vodafone customer care so many times to change my plan and they replied that your plan will be activated in next 72hours.
Recently i received 3rd bill but they have charged as per old plan. Now i called again and now they are saying there was no request before 9th may 2016.
I will request you to look into and take appropriate action for value of my money.

I am using past 6 years Vodafone network, lot of pop up messages are stored in my inbox. and also without my knowledge the they are deducting my main balance money. For this two months that is May and June i loose my money around 200 rupees for unwanted activation from network side. I made a call to complaint them but executives are blaming me only..without my knowledge how they can deduct money from my main balance.

very very very worst network VODAFONE

Re: RE: Network issues
appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com) Add to contacts[protected] Keep this message at the top of your inbox
To: m.[protected]@outlook.com
appellate.[protected]@vodafone.com


Dear Mr. Babu M,

Thank you for your email dated[protected] regarding data accessibility related for your Vodafone mobile number [protected].


We regret for the inconvenience caused to you in this regard.


We tried reaching you on[protected] on your Vodafone mobile number [protected] but were unable to do so as the same was ringing no response.


As per the update from the network team we would like to inform you that you have consumed 750 MB of 3G data as per your tariff plan and post usage the speed will reduce to 64kbps.


Hence, we wish to inform you that there is no concern persisting to network for your Vodafone mobile number [protected].


Further, we value your feedback on the various aspects of our service. This will greatly help us improve and deliver your expectations.


We thank you for your patient understanding and look forward to your association with us.


Kindly find the docket numbers[protected] for further reference.

In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Adrian

Appellate Office

Vodafone Tamil Nadu
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or CHN @ +91- [protected], RTN @ +91 - [protected] (standard calling charges applicable)

For any complaints call 198 toll free helpline

Appellate Office : For Chennai contact +91- [protected]

For Rest of Tamilnadu incl., Puducherry, Contact : +91-[protected]

(Available between 9:30 a.m and 6 p.m. Monday to Friday)

Fax number : +91- [protected]
E-mail : appellate.[protected]@vodafone.com

Website : www.vodafone.in


Instant service with My Vodafone App


On 6/7/2016 2:15 PM; From: m.[protected]@outlook.com; To: corpcare.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Network issues;

I haven't recd any calls regarding this. But got sms stating it was addressed... Is Someone really looking working on this?????


[protected]--
Date: Sat, 4 Jun 2016 11:51:49 +0530
From: corpcare.[protected]@vodafone.com
To: m.[protected]@outlook.com
Subject: Network issues


Dear Mr. Anand Babu.M,

Thank you for your e-mail dated 03/06/2016, regarding network related concern for your Vodafone mobile number [protected].

As per our today’s telephonic conversation on [protected] at 11:43 am and your feedback for Data accessibility faced at your residential premises No 6 Kuppusamy Naicker Street Poothapedu Ramapuram Chennai 600089.

We wish to inform you that your concern is forwarded to our concerned team.

We shall also communicate the resolution on the same by 13-JUN-16.

We thank you for your cooperation during the interim period.

Please note reference number[protected] for your future correspondence.

Mr. Anand Babu.M, a simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like:

• Review, compare, change talk plans
• Activate / deactivate Value Added Services
• View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and
• Analyse and pay bills online

Register on My Vodafone by clicking on the following link - https://www.vodafone.in

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Vasim

Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected]
(Standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.


On 6/3/2016 4:09 PM; From: m.[protected]@outlook.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: Network issues;

Team,


I have been using this Vodafone for past 8 months. Till April'16, there is no issue with this network. I can browse things and download the apps and other even after completing the 750mb 3g usage. From April, I am unable to browse through this network and facing lot issues with the internet. I do contact your phone customer service and made a complaint. but they're convincing me stating, "after 750mb 3g, the speed will be reduced and your network is fine" like this. I know that after 750mb 3g the speed will be reduced. But previously I can do the things as I mentioned above. After April only I am facing issues. Last month I have contacted you people via phone I have forced them to accept the issue which is happening with your network and they send 1 message (SMS) to change the APN settings. After that also, its not working fine and Now, another month started June 1st, From that date I am using the network, check the screenshots how fast is that working.. Even 3g not even crossed 1kbps. I have also scheduled for call back. Still no response from your end. Is this way you ppl treating your customers and how you ppl expecting me to pay the bill without using the service.
There is another is issue, If i make or receive any calls its creating echo and I am unable to communicate with other end.
As per my device its shows that I have consumed 210 mb. I damn sure that I haven't consumed that. That is why I have attached the screen shots. Check it and resolve the issue. Without resolving, please dont expect me to pay the bill.
Anand Babu.M
[protected]

Sir, I am a valuable customer of your company. Yesterday I am recharge my net pack Rs 351/- at 11.56hrs. On 07.06.2016. Your message was received at the above time. But after the before time recharge my net pack was not carry forwarded. I am surprise about that matter. What is this? Vodafone is a multi national company.I have due to 511 MB net pack. I am consulted with my law year and also lodge a FIR against you. Thanking you.

I have noticed that, Vodafone Kerala they are charging for value added services with out knowing the customer. They deduct 35 rupees for each services, even the customer doesn't know about those services.

When I contacted vodafone customer care, they said these are because we have activated Internet in your mobile. I requested to deactivate all value added services still same, again and again my balance deducted for different value added services.

Customer care personal also giving some stupid suggestions like install this app and that app, complaining that you are using paid app, don't use micromax, oh God I really irritated.

Simply vodafone doing this, they don't have any solution for this to restrict the balance deduction. I lose 150 rupees in a single day. This might be happening with many.

Vodafone kerala is cheating their customers. I'm using same mobile and in vodafone Delhi number with 3G network but nothing as yet happened. Vodafone might be mis using the education backward people. Many customers still don't know where they lose their balance.

Please enquire and take necessary action against vodafone kerala, and ask to stop this game and revert the money which are deducted from customers.

Hi,
This is dhakshina, i got offer from u for rs 299 recharge u will be provide 2.5gb. I have recharged now but i didnt get 2.5gb and i only got 1.25 gb. Why are you cheating us like this type of fake offers. So please give 2.5 gb otherwise refund our 299 money. I[censored] wont then i will change my network. And this my mobile number please contact me immediately [protected]. Refund my data pack quickly, i have attached my screenshot.