Vodafone India Complaints & Reviews

Address: 530017

I had used my number [protected] in International roaming. Vodafone billed me approximately 18000/- for my usage while my credit limit was only 8000/-.
When I called them and asked them how could they allow me to use such a huge amount over my credit limit without even informing me, I was promised twice that this entire amount will be waived by Vodafone representatives. First time it happened on the 30th of Mar'16 when I threatened to escalate this issue to the media, I got a call on my other number [protected] that this amount will be waived.
When this did not happen, I called again on the 23rd of April'16 and spoke to a girl called Bhavani and she also promised me that this amount will be waived.
I have been getting a lot of calls post that and everyone has assured me that this will be taken care of but nothing has happened till date and now they have sent a demand notice. I had hoped for a peaceful and amicable resolution on this but it looks like Vodafone is hell bent on taking it the legal way.

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Address: 208005

This is to bring to your notice that after constant reminders im getting unnecessary activation of value added services every week. Without my consent.. and have incurred charges .I have all the proper messages with me as a proof.I called up customer care many times and after listening they cut my call..recently had a talk with one o[censored]r CRE she was unable to give satisfactory reply that why this is happening as it has started about 2 months ago I suppose..im really fed up o[censored]r services n planning to deactivate my vodafone no.
If this problem is not solved immediately. .I will deactivate vodafone services .

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Address: Bankura, West Bengal, 722101

An SMS received from VV-VFCARE on 13-6-16 the (subject of SMS jekono shomoye bina mullye call korun 55888 r jene jene nin apner full talk time recharge sombondhe )inform me to call 55888 and confirm the talk value offer in view of this point I call the said no and confirm me for full talk time Rs 58/- and recharge the same amount on 13-6-16, but no talk value credited our Mbl

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Address: 600044

Website: www.vodafone.in

In mobile when we browse in a site an advertisement comes up. Unknowingly if we press it a VAS service is getting activated in our network and a monthly charges will get cut off. If we deactivate the service saying that we didn't agreed for the activation the charges which got cut off from our balance wouldn't be refund. I have faced this problem more than 5 times and when i spoke to customer care they say that you have activated it and due to that the charges got cut off. When we ask for refund they say that it is not applicable and they cannot refund it. Each and every time when i browse and advertisement site opens up from somewhere and a service get activated.

If when we browse a site and every time if a service get activated then that means we should not browse at all in mobile phone. Is this conclude that and if we deactivate immediately and the cut off amount is not refunded is not a fair thing. I have not used the service but my money is getting used by service provider. How come this can be taken?

I request that if a service activated unknowingly and it is deactivated by the customer immediately then the charges taken for that service need to be refunded fully.

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Address: 400103

I had recharged my phone for rs 500 in the morning and I have been deducted rs 126 for a 5 min video call unnecessary.

yesterday Also I had recharged for Rs 500 and By afternoon my balance was 0.00 why I am charged so heavily for a video call when I come only for 5 ten minutes for a video call In a day and that also after recharging it separately for net.

RS
Call Charges 1.6
Call Charges 5.6
Call Charges 1.8
Call Charges 4.6
Call Charges 6.9
Total 20.5

Deducted 126
Now BAL 384
Recharge Amount 510

Want a refund of my money or else I would be forced to change my service provider

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Address: 400078

I was promised by the vodafone representative that a number will be free on the connection if I port my number to vodafone . But the bill I got included the cost of calling to that number.

I have raised a complaint against this to the vodafone service centre but did not receive a reply.

I feel deeply offended by the fraudulent services provided by such big companies in the market

My mobile number: [protected]

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Address: 225305

3 month se proper city me network& net ki bhut problem hai

kai bar voda mini store, cust/care pe @ lucknow ke rm mr. Vibhor pandey ji se bhi, 1 month se jyada ho gaya, complent ki...Koi sunvai, sudhar nhi ho rha hai isse phle sab sahi tha...
Mere no.[protected] prepaid 8...9 years old
[protected] pripaid 18 months old &
[protected] pripaid (shashank rastogi), my son
plsssssss...

Meri aur yaha ke sabhi voda consumers ko is samasya se mukti dilaye

ya main apne sare no. Other company se port kara lu...

Rigards----
mahesh rastogi [protected], [protected]
mo- molviganj, tehsil --fatehpur,
distt- barabanki u.P. Pin 225305

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Website: vodafone.com

In aug 15 i got this number for mumbai when i was transferred from surat.
On 27th april i send a mail to deactivate this number from 5th may 2016 since i am retiring from service on 30 th april. Thereafter i have received only auto mails in my different mails and i have replied all your mails requesting you to disconnect this number and clearly mention that i will not pay bill since i am not using this sim card after 5th may and shifted to ncr delhi. Then co enquired about my residence, dob, email id etc which i sent but i am surprised that you have sent bill for june. It is a totally harassment of a senior citizen. There are some ethics of every co. There seems to be a lack of coordination between the different department of the company. Till date i have received atleast 7/8 mails but no action? Once again i request you to close this number from 5th may and you can check from your system that sim of this number is not being used. I have records of all mails and can be produced to any logical authority. I hope you will look into the matter and resolve the issue to a logical end. Thanks.

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Address: Palwal, Haryana, 121102

Website: customercomplaints.in

Sir, on 13 june 2016, my total mobile balance is around 97 rs. I have activate 70 mb date pack of 23 rupees on 13 june2016 by using mobile balance. After some time i have recharge 175 rs for internet data 1gb 3g on same day morning. I have used in small amount only approximately 200mb, i have not get any alert till evening regarding reduction of mobile internet data, i get a message at evening your 90 percent data is used and 3.33 mb data is remains. After that within half hour i get another messege, your mobile data is completely used, after certain time i get another message your 50 percent data is used and 8.11mb remains. I also get another message that your data is completely used at 1:00am on 14 june2016. But i have not used after9pm on 13june2016. First of all, as i have recharge data 175rs 1gb, at that time my balance is mear about 73rs and total data balance is 1076 mb. And as the company send me messege 90 percent used than 107.6 nearby data balnce should remains, on what basis company send me that 3.33 mb data balance is remains, and on what basis they send another message after sometime that 50percent data used and 8.11balance but nearby 500 mb data must remains, as i used data in morning my balance of 68.17 rs also deduced, sir, please take this matter, take some action why they dont give proper balance messege alert and also i check in their no. *111#, only 70mb data activation shows that is activated on my mobile, and 1gb 3g data is not shown that is was activated on my mobile. Sir, please overall about 68+175 rs loss occur, some action must be taken..., help to refund my reduced money,
Thanks

+4 photos

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Address: Gurgaon, Haryana, 122011

Website: vodafone

Today morning when i wake up on 14th june 2016 found some messages in my inbox for some of the unauthorized services for which i have not given my consent. Below services are activated with charges on my mobile no. [protected].
Faith pack - rs 90
Racing & sports - rs 35
Biscoot pack - rs 21
I am highly disappointed with this kind of service from vodafone and looking for my money back.

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Address: Thane, Maharashtra, 400604

Website: vodafone.in

I am writing this to raise my complaints against one of your executive who misguided me and I had to suffer a lot because of that.
I was interested in Vodafone Postpaid plan so I applied for the same on website.Then I got a call from Ms Zara (Mob No- [protected]), she proposed a me plan as per my requirement.She gave me a plan of Rs 399 monthly rent in which I will be getting 1700 local and std minutes, 1gb 4g and unlimited 2g and 500 sms.I even have watsapp conversation with her which I will attach with this mail.
I gave the valid documents with 150rs deposit.But after my Postpaid plan was activated, I got completely different plan.I was given 800 local minutes.I tried calling her but she is not responding which makes it a clear case of fraud.
Even my grievances were not addressed from Vodafone Support side.I raised complaint from all the available portals.I was given assurance that I will receive a call from back end and my issue will be resolved..But nobody responded to my complaints.When I approached Voda store again today I was told that your issue is closed because you have signed the documents on which tha plan is written which i got.But on looking at the documents and on inspection it was clear that it was'nt me who signed those documents.As it had different signs on different pages.
So all these action make it a case of fraud.I request you to look into the matter, take severe action against this Executive and provide me the plan which was proposed to me i.e, 1700 local and std minutes, 1gb 4g after that unlimited 2g, 500 sms.Else I will have no other option than moving to consumer forum with the proofs I have and my manipulated documents.Every time I call customer care or go to voda store I am just told that yiu will get a call from back end.But i did'nt get any.Moreover the reply I am getting in mail is pathetic, that I have'nt the document on which this plan was mentioned, I am stating again and again that I went to Voda store and proved in front of them that somebody faked my sign as it has different signs on different pages.
Vodafone is not paying attention to my problem as I have not got a single call from back end.I want my greivance to be addressed soon.

Vodafone India customer support has been notified about the posted complaint.

Jun 14, 2016

Updated by vishalmishra360 My number is [protected]

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Address: Gurgaon, Haryana, 1220021

I have got a message on 3rd june-16 that changes made in your account.
I called vodaphone on 4th and they informed that through vodaphone got request for change in email-id and duplicate bill was send on dusaj. [protected]@gmail.com. That person who is using vodaphone app against my number is using my data and harassing me so much. I have already filed fir against him but on that day i called vodaphone and they said they won't be able to help me even floor manager said sorry now saying we have not done any changes and no bill sent. Their is no security in vodaphone.

Thanks

Neha vohra
[protected]

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Vodafone India Customer Care

from Hyderabad, Telangana

Jun 15, 2016

Verified Support

Hi Neha,

Give us time to look into this. Will connect with you to help you out.

Regards,
Vodafone Customer Care

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Address: 411037

When i had mnp to vodafone from tata docomo i was assured that i will get the rs 50 discount for lifetime
I have got the 2 bills since the portability and i have not got the discount and i need to call the customer and talk to many people for getting it done
Also in second month after complaining i got rs 34 discount only
Request you to please check and let me know
Pls contact - [protected] from this i was assured the discount

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Vodafone India Customer Care

from Hyderabad, Telangana

Jun 15, 2016

Verified Support

Hi Pratik,

Sorry for what's happened. Someone will get in touch with you to discuss your issues.

Regards,
Vodafone Customer Care

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Address: New Delhi, Delhi, 110089

Made complaint to call centre nodel officer and appellate Dept every month they say to solve by every month end I am facing too much of loses in my business I am fed up of making complaint again and again so I request you to kindly take appropriate actions against Vodafone. Thanking you.
Yours sincerely
Nikunj dalmia
[protected]
Email [protected]@gmail. Com

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Address: 500009

Dear team,

It was ambarresed to writes complaint since a month half i am behind your executives but no one bothered about my concern, even today when i spoke with one of your executive mr. Sai in hederabad he encuoring me to assist submit my concern in the court. Just imagine how the worst and b grade service your giving to your valuable customer. Now my calls are barred i want my phone to be activate else i am ready to go to raise my concern.

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Praveen Vemulakonda

from Mumbai, Maharashtra

Jun 13, 2016

I want to rate 0/rather than 1 also

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Address: New Delhi, Delhi, 110075

Website: www.vodafone.in

Dear Sir,
Sub: Pre to Post connection
From last 10 days I am trying to convert my sim pre to post...I have submitted my all the documents on 4th june at (C-1 Janakpuri, Vodafone Mini Sotre, New delhi)...Today is 13th of June and still waiting for post paid sim...customer care call me 3 times and they told that sim will be activated soon but I did not get any response from vodafone service...I am fully frustrated from your service. If I would not get any response from your end then I will go beyond that.

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Address: Bangalore, Karnataka, 560078

Website: www.vodafone.in/feedback

Dear fraud vodafone,

With regard to my bill date 12th june 2016. I have been
Facing billing issues for the past 1 year. I have your
People are good at manupulating and cheating customers. Last
Month on the advice of your customer care representative i
Changed my plan from 199 plan to 299 plan. Which gave me
Data usage of 750 mb and 1000 local calls. With all the call
Drop that i am facing. Your network which on most times
Drops calls and no internet connection i have have been
Charge 1657. Which is more than 8 times my normal charges.
As per my phone app device i have consumed 820 mb of data.
Now you have billed me for 900 mb charging me 650 for
The same. More over i have not taken any additional
Ervices. I keep getting this pop ups that i have activated
Ome or the other services, if i chose not to then send a
Message to 199 then i send it gets rejected. I have saved
These messages also. After going through a horror time with
The service and billing frauds from you i have decided to
Opt for a different service provider from this month. I am
Also taking up with this matter to consumer forum. I have
Also twitting and sharing horror experience with vodafone
With all my facebook friend and my students. I have already
Given my request to disconnect my connection.

Even now i don't have vodafone internet connection working.
My internet is blocked for more than 25 days. Even after
Repeated complained there no effort to resolve the same. I
Am sorry to say that you customer care sucks. It has no
Knowledge or competency to advice customers. Give them some
Training before putting them on bay.

Regards

Lohith kumar s

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Address: 560100

Hi Team,

i have taken Vodafone 4G wifi connection on 31st May and i have been trying to get connected it was not connecting, when i called customer care they said i have to pay 6000 which is of advance rental plan without my notice they have billed and asking for the payment and without the usage why should i pay..when i called that executive he has extended the timeline but not the resolution, please get this filed severely and make the waver closure in my account and i dont want to use this wifi device anyhow its not working.

Sales Rep Name -Pawan-[protected] & Team Leader Tanzeer -[protected]

Let me know when can i get the update of this closure

Jun 14, 2016

Complaint marked as Resolved

Hi team I have spoken all the team members below issue is not resolved from 15 days and respective team members are not responding and action plan too I am not intersted this services get the connection disconnected and make the amount wave off from my account Executive : Pawan-9916945003 Team Leader : Tanzeer : 9986928509 Manager : Ankitha 9886018601 Below is the mail interaction. __________________________________________________________________________ Kanthaswamy Hello Team My Name is Kanthaswamy i have taken corportate connection 9739902775 what is happening i have taken 999 plan and this number is still not activated, understand i have some due 0f 6900+ been To [email protected] Jun 6 at 12:59 PM Hello Team My Name is Kanthaswamy i have taken corportate connection 9739902775 what is happening i have taken 999 plan and this number is still not activated, understand i have some due 0f 6900+ been suprrized to see this... I dont want to discuss on this further.. two things make it simple either get the connection activation today end of the day else take the request of disconnection and update the status by today Regards Kanthaswamy Reply Reply to All Forward More [email protected] Dear Kanthaswamy, Thank you for your e-mail dated 06/06/2016 regarding the services for your Vodafone mobile number 9739902775. We sincerely regret the inconvenience caused to delay in reply. As per t To [email protected] Jun 13 at 10:02 AM This message contains blocked images. Show Images Change this setting Dear Kanthaswamy, Thank you for your e-mail dated 06/06/2016 regarding the services for your Vodafone mobile number 9739902775. We sincerely regret the inconvenience caused to delay in reply. As per telephonic conversation on your mobile number 7259454454 on dated 13/06/2016 at 09:55 AM, we regret to inform you that on your number outstanding amount is Rs.6900.0 that’s why on your number services not active. Also we wish to inform you that kindly make the payment after that on your number all services active automatically and within 90 days we are unable to raised request for cancellation of your Vodafone mobile number. Kindly note interaction numbers 143212103 and 143212197 for your future reference. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help Garad, Shubhangi Vodafone corporate relations Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-9886098860 (standard calling charges applicable) For any complaints call 198 toll free helpline. Fax number: +91-080 71711010 E-mail: [email protected]; Website: www.vodafone.in Now experience our newly launched My Vodafone App. It empowers you to manage your Vodafone account on the go. So pay your mobile bills, check data usage, data plan details etc. click below link to download the My Vodafone App now. https://www.vodafone.in/vas/downloads/pages/my_vodafone.aspx On 6/6/2016 1:03 PM; From: [email protected]; To: [email protected]; ; ?CC: ; Subject: 9739902775-Urgent Action Required; Show original message Hello Team My Name is Kanthaswamy i have taken corportate connection 9739902775 what is happening i have taken 999 plan and this number is still not activated, understand i have some due 0f 6900+ been suprrized to see this... I dont want to discuss on this further.. two things make it simple either get the connection activation today end of the day else take the request of disconnection and update the status by today Regards Kanthaswamy Reply Reply to All Forward More Kanthaswamy Hi Shubangai, As discussed, i dont want this service anymore get the connection deactivated and i am not going to make the payment which i am not the owner of it. Without usage of services why should To [email protected] Jun 13 at 12:53 PM Hi Shubangai, As discussed, i dont want this service anymore get the connection deactivated and i am not going to make the payment which i am not the owner of it. Without usage of services why should i pay the bill ? its issue with your team Understand waver is done for zero and i dont want further extension speak to the Manager who i spoke today morning-Ankitha -9886018601 and close it today and give call back once done with activation Regards Kanthaswamy

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Kantha u

Jun 14, 2016

Awaiting for the closure

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Address: Valsad, Gujarat, 396001

Myself dr.nirav gajre, i had 499 vodafone postpaid plan in which i get 1.5 gb 3g data and unlimited 2g data company said that they r giving 64 kbps speed in 2g data after 3g data completed...but in full network in 2g data speed is only 5 to 9 kbps same situation exist in 3g data also, after completion of 3g data booster pack in which they r giving 245 rs 1gb 3g data.
Problem is that company dont giving much speed in 2g data so pepople are force to do 3g data booster pack, that is the comoany strategy they making people fool by not giving much speed in 2g data...

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Address: Agra, Uttar Pradesh, 282010

. I purchase goods from jaipur, surat, ahmedabad, ludhiana, jetpur, jodhpur etc. on net facilities just like mail, whatsapp, facebook. From 10 june evening to 13 june evening, my business totally demolish by the silly mistakes of vodafone.
I get turnover upto 4 lakhs goods of cloth merchant per day on mobile. I lost upto 16 lakhs business in 4 days amd i cant purchase any cloth from above cities. That's why till today i cant manage my loss because i have lost my designs. I have lost my designs.
On 18 jun evening, the company called and told that i have applied for disconnection but i haven't done anything. When i got angry on them then they requested me to reverse my complaint though i haven't registered any complaint. I have a family connection on my no. Due to this sudden disconnection, all the other connections have got their bill.
I am suffering from oral infection and i am getting treated in Delhi. My contact was broken with the doctor in those four days on whatsapp and mail. My medicines were too delayed due to this mishapenning.
Its an earnest request. Please look over it and curve over this menace.

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Vodafone India Complaints & Reviews

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Vodafone India reviews & complaints page 681

Harassment from vodafone for bill payment

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Unnecessary activation of value added services

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Talk value not credited in my mbl (7478518144)

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Activating unnecessary vas service

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Heavy deduction without intimation

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Fraud while selling services

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Poor network and not hearing by company

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Deactivation of mobile no.7506221079

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Regarding wrong deduction of balance and not timely sending message alert

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Vodafone prepaid - unauthorized subscription to "biscoot", "faith pack", "racing & sport" services on 8587003042

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Misguidance of postpaid plan and poor service

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Somebody using vodafone app with my contact number

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Postpaid bill for 7276758573

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No network call drops

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Network issue

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Pre to post connection

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Mobile

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Unauthorized payment billed to my account -9739902775

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Internet pack

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Disconnection without infomation

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