Vodafone India Complaints & Reviews

Hello,

On 14/6/16 i woke up to surprise message from vodafone care that bollywood buzz has been activated on my phone and rs.99 has been deducted. The message read "as requested". I have never requested this service to be activated.

In the busy morning hours, i had to call up customer care and convey the issue. Though they agreed to deactivate the offer and refund my balance, but they denied taking a complain. They tried telling me stories that when we visit some sites online and pop ups get clicked it happens and all.

To this i have to say that pop up of different sites have nothing to do with my phone balance. You cannot keep my balance linked to them. If the customer needs to buy things online there are authentic ways where we have secret pins to confirm. If just a click is deducting balance is what you want to say then that is cheating. And vodafone needs to stop such cheating to customers.

This is not acceptable that, out of nothing (Not even pop ups were clicked), vodafone is activating services on their own and deducting balance. Even if its done by third parties (Whom surely vodafone is backing up), who has given them right to intervene my phone balance?

This is harassment. Please stop this!!

Else we have consumer forum to approach and lodge a legal complain, and if you are wishing for that please let us know.

Thanks and regards,

Soumodeep

I recharged with a 3G data pack. The 3 G data was on for some days, then the data switched to 2G. I called the complaints contact (198) and got replies saying my phone itself did not support 3G and such. I tried explaining but the so called experts did not understand. I have been charged extra for using 2G data and they still have not called back, which they promised they will.

I took a prepaid sim from a vodafone mini store in kakinada andhrapradesh on june 7, 2016. They told me that the sim will be activated in 24-48 hours.
Today its june 15, 2016 my sim is still inactive...
I have contacted them twice, they said that they will look into the matter. But no action till date. Mobile no. I took is [protected].
1. I gave my valid id proof (Aadhar)
2. Paid the amount (Rs.100)
3. And have waited for 1 week
Still no activation.
I opted to vodafone expecting good customer support, but i'm seriously dissapointed. My first experience with vodafone is not satifactory.
I wanted this to reach the concerned at vodafone, so that you eliminate lagging in your services.
*thumbs down*

Hi, I am carrying vodafone No. [protected]. From past 10 days vodafone operators are activating unnecessary service on my number and deducting amount from my balance. Whenever I call the operators they just have learned words that these are activated by consumer itself. And they are not refunding my money. Fraud service operator they are. Within a week 4 times they did same thing and making customer fool by blaming them that they activated the service. On conplaint they have deactivated the service but they are not refunding my money.Cheaters they are. Worst service operators. Refund my money.

Got an unaccepted behavior from vodafone customer care representative. i was there for knowing the plans & polices to port my prepaid connection to postpaid. my no is [protected]. in case any one want to reach. i do naot ahve anyting to say but this message limit is 350 char so am telling vodafone that one customer lose is may not be a problem for u but i am sure port my no to other connection.

On observing throgh USSD code and apps provided by Vodafone, i came to know on 11/6/2016 that some SPECIAL offer were provided to my Vodafone number [protected]. I perused the offer carefully and selected on of the offers i.e Recharge with Rs. 171/- will get Rs. 180/-. I Recharged the same and got a msg that Recharge done and you received Rs.145.7 vide Trans ID No. KO[protected].


Thereafter, I called Vodafone Customer Care by dialling 199 to know the Status for credit of offerred amount ( i.e remaining of Rs.180/-) in which Customer Care executive assured me that the same will be credited to my Account within few hours. I waited for some hours, however even after lapses of considerable period the offerred amount was not credited. Then, I called Vodafone Complaints Services by dialling 198, in which executive intimated that no such offer for me was displaying in his gadget. As such I was unable to get the offer. Evenafter great pursuation, he denied to do anything for me. I requested him to lodge a complint on the issue and asked for Complaint registration number, in which he denied to lodge any kind of Complint.

Being aggrieved, I sent a email to [protected]@vodafone.in citing above details on 11/6/2016. Thereafter, I received a phone call from no.[protected] on 12/6/16 at about 1235AM asking about my details. I explained the same and he assured me to further forward the same to concerned authority .


On 13/06/2016, I received a phone call from one Nilam Jaiswal of Vodafone Care throgh Land line number[protected] at about 1528 PM followed by email from Vodafonecare.[protected]@vodafone.com ( Service registration number [protected]) stating therein that the were unable to find Rs.171/- offer on the number. Surprisingly, they requested me to share screen shot of the offer for further validation.

Keeping in view of their request to share screen shot of special offer, I want to submit here that that a Customer generally Recharge his/her number with round amounts i.e Rs. .100/-, 200/- 250/- etc and so on to get admissible amount as perr the norms of company. However, when a Customer Recharge with a broken amount (as in my case Rs.171/-) it simply indicates that there must be some special/amazing offer for the broken amount as was shown in my case. Surprisingly, Customer Care executive of Vodafone (Kolkata Circle) denied the offer on the baseless plea that the offer was not shown to their gadget therby depriving a Customer from his legitimite right.

Moreover, asking by Vodafone about a screen shot of special offer shown in my number Is testimony to the fact that the Company doesn't deliberately arrange for a provision which Is beneficial far Customers so that Customer can keep proper record of such or other SPECIAL offers at their end probably with the intention that a Customer can easily be deceived at later stage by denying for the SPECIAL offer. Can any Customer guess in advance that a renowned Company like Vodafone can also betray/ deceive in this way????????

It may be taken in to condideration that as to how Manu Vodafone Customers of West Bengal can purchase that kind of mobile phones which have the screen shot facility. In my opinion, most of the Vodafone Customers (85% of the mobile users) are having least priced mobile phones for their day to day in coming & outgoing calls only. If Vodafone (Kolkata) starts defrauding 20% of the Customers daily by denying SPECIAL offers as happened in my case, one can easily assess the cheated amount for one day.

In view of the above, it Is humbly requested to take necesssry steps so that I am able to get my SPECIAL offer credited in my Vodafone number and poor Customer can be saved from the deception of Vodafone (Kolkata).

I am using vodafone sim since 7-8 years. Currently i visit to mini store, regarding mpesa. I surprised to know that my sim was not on my name. I request staff to transfer to my name by getting proofs. But i surprised, they suggest me for f. I. R. If sim no lost by time
What is my mistake, i always provided my id proofs, address proofs. First time when i purchased sim. Second time when my sim was blocked by company.
Second time i submitted documents in ministore. But all are making fool to customers.
I want to know my mistake.
May be possible i will go to consumer court if they will not register my sim to my name. If

I had used my number [protected] in International roaming. Vodafone billed me approximately 18000/- for my usage while my credit limit was only 8000/-.
When I called them and asked them how could they allow me to use such a huge amount over my credit limit without even informing me, I was promised twice that this entire amount will be waived by Vodafone representatives. First time it happened on the 30th of Mar'16 when I threatened to escalate this issue to the media, I got a call on my other number [protected] that this amount will be waived.
When this did not happen, I called again on the 23rd of April'16 and spoke to a girl called Bhavani and she also promised me that this amount will be waived.
I have been getting a lot of calls post that and everyone has assured me that this will be taken care of but nothing has happened till date and now they have sent a demand notice. I had hoped for a peaceful and amicable resolution on this but it looks like Vodafone is hell bent on taking it the legal way.

This is to bring to your notice that after constant reminders im getting unnecessary activation of value added services every week. Without my consent.. and have incurred charges .I have all the proper messages with me as a proof.I called up customer care many times and after listening they cut my call..recently had a talk with one o[censored]r CRE she was unable to give satisfactory reply that why this is happening as it has started about 2 months ago I suppose..im really fed up o[censored]r services n planning to deactivate my vodafone no.
If this problem is not solved immediately. .I will deactivate vodafone services .

An SMS received from VV-VFCARE on 13-6-16 the (subject of SMS jekono shomoye bina mullye call korun 55888 r jene jene nin apner full talk time recharge sombondhe )inform me to call 55888 and confirm the talk value offer in view of this point I call the said no and confirm me for full talk time Rs 58/- and recharge the same amount on 13-6-16, but no talk value credited our Mbl

In mobile when we browse in a site an advertisement comes up. Unknowingly if we press it a VAS service is getting activated in our network and a monthly charges will get cut off. If we deactivate the service saying that we didn't agreed for the activation the charges which got cut off from our balance wouldn't be refund. I have faced this problem more than 5 times and when i spoke to customer care they say that you have activated it and due to that the charges got cut off. When we ask for refund they say that it is not applicable and they cannot refund it. Each and every time when i browse and advertisement site opens up from somewhere and a service get activated.

If when we browse a site and every time if a service get activated then that means we should not browse at all in mobile phone. Is this conclude that and if we deactivate immediately and the cut off amount is not refunded is not a fair thing. I have not used the service but my money is getting used by service provider. How come this can be taken?

I request that if a service activated unknowingly and it is deactivated by the customer immediately then the charges taken for that service need to be refunded fully.

I had recharged my phone for rs 500 in the morning and I have been deducted rs 126 for a 5 min video call unnecessary.

yesterday Also I had recharged for Rs 500 and By afternoon my balance was 0.00 why I am charged so heavily for a video call when I come only for 5 ten minutes for a video call In a day and that also after recharging it separately for net.

RS
Call Charges 1.6
Call Charges 5.6
Call Charges 1.8
Call Charges 4.6
Call Charges 6.9
Total 20.5

Deducted 126
Now BAL 384
Recharge Amount 510

Want a refund of my money or else I would be forced to change my service provider

I was promised by the vodafone representative that a number will be free on the connection if I port my number to vodafone . But the bill I got included the cost of calling to that number.

I have raised a complaint against this to the vodafone service centre but did not receive a reply.

I feel deeply offended by the fraudulent services provided by such big companies in the market

My mobile number: [protected]

3 month se proper city me network& net ki bhut problem hai


kai bar voda mini store, cust/care pe @ lucknow ke rm mr. Vibhor pandey ji se bhi, 1 month se jyada ho gaya, complent ki...Koi sunvai, sudhar nhi ho rha hai isse phle sab sahi tha...
Mere no.[protected] prepaid 8...9 years old
[protected] pripaid 18 months old &
[protected] pripaid (shashank rastogi), my son
plsssssss...

Meri aur yaha ke sabhi voda consumers ko is samasya se mukti dilaye

ya main apne sare no. Other company se port kara lu...


Rigards----
mahesh rastogi [protected], [protected]
mo- molviganj, tehsil --fatehpur,
distt- barabanki u.P. Pin 225305

In aug 15 i got this number for mumbai when i was transferred from surat.
On 27th april i send a mail to deactivate this number from 5th may 2016 since i am retiring from service on 30 th april. Thereafter i have received only auto mails in my different mails and i have replied all your mails requesting you to disconnect this number and clearly mention that i will not pay bill since i am not using this sim card after 5th may and shifted to ncr delhi. Then co enquired about my residence, dob, email id etc which i sent but i am surprised that you have sent bill for june. It is a totally harassment of a senior citizen. There are some ethics of every co. There seems to be a lack of coordination between the different department of the company. Till date i have received atleast 7/8 mails but no action? Once again i request you to close this number from 5th may and you can check from your system that sim of this number is not being used. I have records of all mails and can be produced to any logical authority. I hope you will look into the matter and resolve the issue to a logical end. Thanks.

Sir, on 13 june 2016, my total mobile balance is around 97 rs. I have activate 70 mb date pack of 23 rupees on 13 june2016 by using mobile balance. After some time i have recharge 175 rs for internet data 1gb 3g on same day morning. I have used in small amount only approximately 200mb, i have not get any alert till evening regarding reduction of mobile internet data, i get a message at evening your 90 percent data is used and 3.33 mb data is remains. After that within half hour i get another messege, your mobile data is completely used, after certain time i get another message your 50 percent data is used and 8.11mb remains. I also get another message that your data is completely used at 1:00am on 14 june2016. But i have not used after9pm on 13june2016. First of all, as i have recharge data 175rs 1gb, at that time my balance is mear about 73rs and total data balance is 1076 mb. And as the company send me messege 90 percent used than 107.6 nearby data balnce should remains, on what basis company send me that 3.33 mb data balance is remains, and on what basis they send another message after sometime that 50percent data used and 8.11balance but nearby 500 mb data must remains, as i used data in morning my balance of 68.17 rs also deduced, sir, please take this matter, take some action why they dont give proper balance messege alert and also i check in their no. *111#, only 70mb data activation shows that is activated on my mobile, and 1gb 3g data is not shown that is was activated on my mobile. Sir, please overall about 68+175 rs loss occur, some action must be taken..., help to refund my reduced money,
Thanks

Today morning when i wake up on 14th june 2016 found some messages in my inbox for some of the unauthorized services for which i have not given my consent. Below services are activated with charges on my mobile no. [protected].
Faith pack - rs 90
Racing & sports - rs 35
Biscoot pack - rs 21
I am highly disappointed with this kind of service from vodafone and looking for my money back.

I am writing this to raise my complaints against one of your executive who misguided me and I had to suffer a lot because of that.
I was interested in Vodafone Postpaid plan so I applied for the same on website.Then I got a call from Ms Zara (Mob No- [protected]), she proposed a me plan as per my requirement.She gave me a plan of Rs 399 monthly rent in which I will be getting 1700 local and std minutes, 1gb 4g and unlimited 2g and 500 sms.I even have watsapp conversation with her which I will attach with this mail.
I gave the valid documents with 150rs deposit.But after my Postpaid plan was activated, I got completely different plan.I was given 800 local minutes.I tried calling her but she is not responding which makes it a clear case of fraud.
Even my grievances were not addressed from Vodafone Support side.I raised complaint from all the available portals.I was given assurance that I will receive a call from back end and my issue will be resolved..But nobody responded to my complaints.When I approached Voda store again today I was told that your issue is closed because you have signed the documents on which tha plan is written which i got.But on looking at the documents and on inspection it was clear that it was'nt me who signed those documents.As it had different signs on different pages.
So all these action make it a case of fraud.I request you to look into the matter, take severe action against this Executive and provide me the plan which was proposed to me i.e, 1700 local and std minutes, 1gb 4g after that unlimited 2g, 500 sms.Else I will have no other option than moving to consumer forum with the proofs I have and my manipulated documents.Every time I call customer care or go to voda store I am just told that yiu will get a call from back end.But i did'nt get any.Moreover the reply I am getting in mail is pathetic, that I have'nt the document on which this plan was mentioned, I am stating again and again that I went to Voda store and proved in front of them that somebody faked my sign as it has different signs on different pages.
Vodafone is not paying attention to my problem as I have not got a single call from back end.I want my greivance to be addressed soon.

I have got a message on 3rd june-16 that changes made in your account.
I called vodaphone on 4th and they informed that through vodaphone got request for change in email-id and duplicate bill was send on dusaj. [protected]@gmail.com. That person who is using vodaphone app against my number is using my data and harassing me so much. I have already filed fir against him but on that day i called vodaphone and they said they won't be able to help me even floor manager said sorry now saying we have not done any changes and no bill sent. Their is no security in vodaphone.

Thanks

Neha vohra
[protected]

When i had mnp to vodafone from tata docomo i was assured that i will get the rs 50 discount for lifetime
I have got the 2 bills since the portability and i have not got the discount and i need to call the customer and talk to many people for getting it done
Also in second month after complaining i got rs 34 discount only
Request you to please check and let me know
Pls contact - [protected] from this i was assured the discount