Vodafone India Complaints & Reviews

Re: RE: Network issues
appellate.[protected]@vodafone.com (appellate.[protected]@vodafone.com) Add to contacts[protected] Keep this message at the top of your inbox
To: m.[protected]@outlook.com
appellate.[protected]@vodafone.com


Dear Mr. Babu M,

Thank you for your email dated[protected] regarding data accessibility related for your Vodafone mobile number [protected].


We regret for the inconvenience caused to you in this regard.


We tried reaching you on[protected] on your Vodafone mobile number [protected] but were unable to do so as the same was ringing no response.


As per the update from the network team we would like to inform you that you have consumed 750 MB of 3G data as per your tariff plan and post usage the speed will reduce to 64kbps.


Hence, we wish to inform you that there is no concern persisting to network for your Vodafone mobile number [protected].


Further, we value your feedback on the various aspects of our service. This will greatly help us improve and deliver your expectations.


We thank you for your patient understanding and look forward to your association with us.


Kindly find the docket numbers[protected] for further reference.

In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,


Adrian

Appellate Office

Vodafone Tamil Nadu
Contact numbers
For any queries call 199 (chargeable for agent access @ 50p/3min) or CHN @ +91- [protected], RTN @ +91 - [protected] (standard calling charges applicable)

For any complaints call 198 toll free helpline

Appellate Office : For Chennai contact +91- [protected]

For Rest of Tamilnadu incl., Puducherry, Contact : +91-[protected]

(Available between 9:30 a.m and 6 p.m. Monday to Friday)

Fax number : +91- [protected]
E-mail : appellate.[protected]@vodafone.com

Website : www.vodafone.in


Instant service with My Vodafone App


On 6/7/2016 2:15 PM; From: m.[protected]@outlook.com; To: corpcare.[protected]@vodafone.com; appellate.[protected]@vodafone.com; ; ?CC: ; Subject: RE: Network issues;

I haven't recd any calls regarding this. But got sms stating it was addressed... Is Someone really looking working on this?????


[protected]--
Date: Sat, 4 Jun 2016 11:51:49 +0530
From: corpcare.[protected]@vodafone.com
To: m.[protected]@outlook.com
Subject: Network issues


Dear Mr. Anand Babu.M,

Thank you for your e-mail dated 03/06/2016, regarding network related concern for your Vodafone mobile number [protected].

As per our today’s telephonic conversation on [protected] at 11:43 am and your feedback for Data accessibility faced at your residential premises No 6 Kuppusamy Naicker Street Poothapedu Ramapuram Chennai 600089.

We wish to inform you that your concern is forwarded to our concerned team.

We shall also communicate the resolution on the same by 13-JUN-16.

We thank you for your cooperation during the interim period.

Please note reference number[protected] for your future correspondence.

Mr. Anand Babu.M, a simpler and faster way of managing your Vodafone account details online at your convenience on our “My Vodafone” portal on our website. You can carry out an array of services yourself like:

• Review, compare, change talk plans
• Activate / deactivate Value Added Services
• View detailed bills including data sessions in case you are a data user for the last 13 months (including current month) and
• Analyse and pay bills online

Register on My Vodafone by clicking on the following link - https://www.vodafone.in

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help,

Vasim

Vodafone Corporate Relations

Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected]
(Standard calling charges applicable)
For any complaints call 198 toll free helpline.
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.


On 6/3/2016 4:09 PM; From: m.[protected]@outlook.com; To: corpcare.[protected]@vodafone.com; ; ?CC: ; Subject: Network issues;

Team,


I have been using this Vodafone for past 8 months. Till April'16, there is no issue with this network. I can browse things and download the apps and other even after completing the 750mb 3g usage. From April, I am unable to browse through this network and facing lot issues with the internet. I do contact your phone customer service and made a complaint. but they're convincing me stating, "after 750mb 3g, the speed will be reduced and your network is fine" like this. I know that after 750mb 3g the speed will be reduced. But previously I can do the things as I mentioned above. After April only I am facing issues. Last month I have contacted you people via phone I have forced them to accept the issue which is happening with your network and they send 1 message (SMS) to change the APN settings. After that also, its not working fine and Now, another month started June 1st, From that date I am using the network, check the screenshots how fast is that working.. Even 3g not even crossed 1kbps. I have also scheduled for call back. Still no response from your end. Is this way you ppl treating your customers and how you ppl expecting me to pay the bill without using the service.
There is another is issue, If i make or receive any calls its creating echo and I am unable to communicate with other end.
As per my device its shows that I have consumed 210 mb. I damn sure that I haven't consumed that. That is why I have attached the screen shots. Check it and resolve the issue. Without resolving, please dont expect me to pay the bill.
Anand Babu.M
[protected]

Sir, I am a valuable customer of your company. Yesterday I am recharge my net pack Rs 351/- at 11.56hrs. On 07.06.2016. Your message was received at the above time. But after the before time recharge my net pack was not carry forwarded. I am surprise about that matter. What is this? Vodafone is a multi national company.I have due to 511 MB net pack. I am consulted with my law year and also lodge a FIR against you. Thanking you.

I have noticed that, Vodafone Kerala they are charging for value added services with out knowing the customer. They deduct 35 rupees for each services, even the customer doesn't know about those services.

When I contacted vodafone customer care, they said these are because we have activated Internet in your mobile. I requested to deactivate all value added services still same, again and again my balance deducted for different value added services.

Customer care personal also giving some stupid suggestions like install this app and that app, complaining that you are using paid app, don't use micromax, oh God I really irritated.

Simply vodafone doing this, they don't have any solution for this to restrict the balance deduction. I lose 150 rupees in a single day. This might be happening with many.

Vodafone kerala is cheating their customers. I'm using same mobile and in vodafone Delhi number with 3G network but nothing as yet happened. Vodafone might be mis using the education backward people. Many customers still don't know where they lose their balance.

Please enquire and take necessary action against vodafone kerala, and ask to stop this game and revert the money which are deducted from customers.

Hi,
This is dhakshina, i got offer from u for rs 299 recharge u will be provide 2.5gb. I have recharged now but i didnt get 2.5gb and i only got 1.25 gb. Why are you cheating us like this type of fake offers. So please give 2.5 gb otherwise refund our 299 money. I[censored] wont then i will change my network. And this my mobile number please contact me immediately [protected]. Refund my data pack quickly, i have attached my screenshot.

I was recharged with rs:168 on vodafone network with a tariff 1.2ps/2 sec @60 days validity, but the company was deactivate the offer for 28days i was called several times to customer care since 1st july the spoken executives are told me your problem will resolve in 24 hours since i didn't get any benefits. This is not the first time it was happened last 2- 3 times kindly take prior action on this.

Regret to write the mail in regards to the newly mnp number from idea to vodafone.

Porting numbers are - [protected] / [protected] / [protected]

Mr. Ganesh and mr. Tushar called me for mnp of all the 3 numbers from idea to vodafone.

It got ported on 27th and activated on the same day and i am trying to contact for plan details which is not handed over at the time of handing over the documents (Mentioning...

I have raised a complaint on May 11 and still it is not been solved.
Its almost a month and vodafone expects me to wait forever.

refer the link below

http://www.consumercomplaints.in/vodafone-india-automatically-activated-model-ma...⇄

read the entire comments by me as i cant be reposting it again and again

And please don't call me to convince that its my mistake, i need my money to be refunded.

My new Vodafone number got activated and I tried to recharge it with a 30rs top up card, when they showed the message - "Your card's face value is greater than session limit." I tried calling the customer care or contacting the store I got the SIM from, but none of them could provide with any help. I switched my phone on and off, took the SIM out and reinserted it, but the problem remains. What does this mean? How can I get my phone recharged? Please see this message as soon as possible and provide me with a proper answer.

I am living in mandvi, surat where vodafone network coverage is too bad. I have complained many times and they say that we will fix it. But no solution is provided yet. We can't even talk inside house we have to go outside and everytime someone calls it says that the user is out of coverage.In their advertise they say that they provide best connectivity in every area and here we are suffering from bad coverage for which they didnt even take any action.

My balance was deducted (Rs. 195) since 3rd may 2016 a number of times even when I did not agree to any advertisement subscription. Infact, company had not sent me any message about deduction. Moreover, customer care care executives harassed me for about 45 mins without any solution. I mailed the higher authorities but they also refused to give my balance back. These companies are snatching people's hard earned money through wrong means.
The docket numbers are [protected] and [protected].

Vodafone India — Overcharging and changing plan without notification

Mob - [protected]

1 Review
Fe fenilp1 on Jun 6, 2016
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Mark as Resolved

My plan 299 Rs
500 Min
300 Msg
750 Mb 3G then 2G Unlimited

Without informing vodafone changed my plan and thinking that i have unlimited 2G i kept using my internet.

Vodafone charged me 669 Rs extra and also rejected my complain of adjustment.
I visited vodafone for 3 times but no satisfactory answer/solution.

Also talked to manager but no satisfactory answer

Mobile no:[protected]
My plan 299 rs
500 min
300 msg
750 mb 3g then 2g unlimited

Without informing me vodafone changed my plan and i was thinking that i have unlimited 2g i kept using my internet.

Vodafone charged me 298rs extra and also rejected my complain of adjustment.
I visited vodafone for 3 times but no satisfactory answer/solution.They have not even informed me and they hav echanged my plan so please take some action against them please do solve my problem they are just not Coopertaing with me
Your Regards,
Jay Maniyar

Hello,

On 11 May, I requested for the international roaming pack on vodafone webpage (Rs. 599/-). I received two messages, one for request and the next for activation. I traveled abroad on 13 May and used the service for one day. Then I received email on 15 May saying that there was high data usage and my service was disconnected. My pospaid number is [protected] (disconnected as of now). I do not have another number.

Now I am being asked to pay a bill of over Rs. 30, 849/- . I replied to the email and had several emails exchanged and I also shared the screenshots of the sms I received but I keep receiving the response that there was no request from me to activate the pack. Even now, my service is disconnected.

Apart from losing connectivity while traveling abroad, having to buy sim cards at the places I traveled to, I am now charged with this incorrect amount. I am attaching the screenshots of the messages. Please resolve this billing issue and restore the services.

Please refer interaction number[protected],[protected],[protected],[protected] with corporatecare.[protected]@vodafone.com and interaction number[protected],[protected] with andhrapradesh.[protected]@vodafone.com.
Thanks.

Dear sir/madam,

Sub:
My mobile no is [protected], connection stop

Before i used to ariel network in prepaid connection, i port on 20th april 2016, my connection approved on 10th of may 2016. Of 22th may 2016 onword my network is lost, now is 06th junn still my no is not working i submitted all the document that they requierd but still is my no is not working. I go to vodafone gallery at m p nagar bhopal many time they said ho jaygea but no netowork on my no and i have ported of 5 no [protected], [protected], [protected], [protected] same address other 4 th no is continue but my not running... Already verify 2 time he tolt 1 hours is come network but till not coming kindly do the needful what the your service???

I have submitted request two time to port my airtel no [protected] into vodafone. But still not done. First time i generate port code on 4th of may 2016, that expired after 15 day. I generateed again on 22nd of may 2016. I hve cleared my total outstanding both time. To know the status of my no when i call to vodafone then they tell, we are not able to do anything please contact to your cuurrent service provider. If i called to airtel than they also told me same story, ask your new service provider. No one is provoviding me right solution. I am just walking between airtel and vodadone.

I request you to please do some helpful

Regards
Neelkant singh

Date of incident- 25th may 2016
time-approx 11 pm (Indian time)
place-Delhi Indira Gandhi international airport(at gate no 17)waiting for Thai airways (flight time -11.30pm) going to Vietnam

on 25th may 2016, 11pm when i was boarding to plane before that I called vodafone help line no 199 to disconnect my internet plan one person talked to me from vodafone and assured me that he activated my request for internet close plan.It will disconnect as soon as possible, he gave me a request no also but unfortunately I missed that no . but he dint send any msg regarding that request no . and my internet service was not close till when i reached bangkok airport. I was not awaire about that my internet service was on .now they charged of rupees 7454 .
now I have 6 minute call record of 199 no over my phone as proof.
why I pay this unnessary internet bill although this fault done by vodafone company??
this is the harrasment of consumer.
please help me
divya swaroop

The company activated a vas service to my mobile. Thn i called many time to their 155233 number for deactivate it.. Thn every time their system says your request cant be process right now.. I called many time to this number but nothing is happened.. Now today they cut my balance..
I called their service number for deactivate. Their system not taking my request for deactivation.. Is that my fault.
When i called to customer care they again and again try to change my question.. And last they says it can be their system problem. Now what can i do.. Its their fault... Not mine.. They are not refunding my money.
O i request your department to go through this matter.

My vodafone number - [protected]

I have an outstanding payment due for rs. 465. I have been experiencing problems with Vodafone network over a month now. I hardly get a signal strength 1 or 2 and no internet at all. I raised a complaint to an executive names "Vishnu" who very kindly raised this to the technical team. I had told I wont pay the bill until this issue is resolved. I KEPT RECEIVING CALLS FROM THE TEAM. a week ago you barred all of my outgoing calls. I then spoke with "Yash Paswan", a supervisor. Yash recommended that my outgoing calls will be restored. Today again my outgoing calls have been barred. This is ridiculous.
YOUR TECHNICAL TEAM HAS GIVEN ME A DEADLINE OF 20TH JUNE UNTIL THEY RESOLVE THE NETWORK ISSUE.
how could you bar my calls until the issue is resolved.
Not sure if this complaint will be resolved ever. Could someone in the world of Vodafone please look into this. Or I will have to switch to Airtel after happily using Vodafone for the last 7 years!!!

My experience of MNP from Vodafone to Airtel has been extremely harassing. It’s been already a month now that I am following up with Vodafone customer care for the same and every time there is one excuse or the other.

The executives say that approval is pending from my authorized signatory, however, I have shared both the mail and hard copy approval thrice (Please refer to the attached proofs). Have spoken to customer care on 28th May (6th Time) and he promised that I’ll get a revert within 24 hrs. for port out, but alas, haven’t received any call yet.

This gives me an impression that Vodafone is creating unnecessary troubles and harassing the customers who want to port out by false fault finding. Please suggest a way out ASAP else I’ll have to file a legal complaint against Vodafone for harassment.

Regards,
Shweta
[protected]

The worst online customer care service from vodafone.
Chennai service center +[protected]
Whenever i try it'll keep on ask you press 1, 2, 3,... At last it said 'wait connecting to person' waited online 30 mins, the recorded voice keep on saying 'we are happy help you please wait' but no response.
After 30 mins i disconnected
Vodafone thinks his customer as workless bull
This is not the first time i'm facing this issue
I'm going to change my all 4 postpaid connections to some other service provider
100% disappointed by their customer service

Not going to recommend vodafone service to anyone