Vodafone India Complaints & Reviews

I was recharged with rs:168 on vodafone network with a tariff 1.2ps/2 sec @60 days validity, but the company was deactivate the offer for 28days i was called several times to customer care since 1st july the spoken executives are told me your problem will resolve in 24 hours since i didn't get any benefits. This is not the first time it was happened last 2- 3 times kindly take prior action on this.

Regret to write the mail in regards to the newly mnp number from idea to vodafone.

Porting numbers are - [protected] / [protected] / [protected]

Mr. Ganesh and mr. Tushar called me for mnp of all the 3 numbers from idea to vodafone.

It got ported on 27th and activated on the same day and i am trying to contact for plan details which is not handed over at the time of handing over the documents (Mentioning...

I have raised a complaint on May 11 and still it is not been solved.
Its almost a month and vodafone expects me to wait forever.

refer the link below

http://www.consumercomplaints.in/vodafone-india-automatically-activated-model-ma...⇄

read the entire comments by me as i cant be reposting it again and again

And please don't call me to convince that its my mistake, i need my money to be refunded.

My new Vodafone number got activated and I tried to recharge it with a 30rs top up card, when they showed the message - "Your card's face value is greater than session limit." I tried calling the customer care or contacting the store I got the SIM from, but none of them could provide with any help. I switched my phone on and off, took the SIM out and reinserted it, but the problem remains. What does this mean? How can I get my phone recharged? Please see this message as soon as possible and provide me with a proper answer.

I am living in mandvi, surat where vodafone network coverage is too bad. I have complained many times and they say that we will fix it. But no solution is provided yet. We can't even talk inside house we have to go outside and everytime someone calls it says that the user is out of coverage.In their advertise they say that they provide best connectivity in every area and here we are suffering from bad coverage for which they didnt even take any action.

My balance was deducted (Rs. 195) since 3rd may 2016 a number of times even when I did not agree to any advertisement subscription. Infact, company had not sent me any message about deduction. Moreover, customer care care executives harassed me for about 45 mins without any solution. I mailed the higher authorities but they also refused to give my balance back. These companies are snatching people's hard earned money through wrong means.
The docket numbers are [protected] and [protected].

Vodafone India — Overcharging and changing plan without notification

Mob - [protected]

1 Review
Fe fenilp1 on Jun 6, 2016
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My plan 299 Rs
500 Min
300 Msg
750 Mb 3G then 2G Unlimited

Without informing vodafone changed my plan and thinking that i have unlimited 2G i kept using my internet.

Vodafone charged me 669 Rs extra and also rejected my complain of adjustment.
I visited vodafone for 3 times but no satisfactory answer/solution.

Also talked to manager but no satisfactory answer

Mobile no:[protected]
My plan 299 rs
500 min
300 msg
750 mb 3g then 2g unlimited

Without informing me vodafone changed my plan and i was thinking that i have unlimited 2g i kept using my internet.

Vodafone charged me 298rs extra and also rejected my complain of adjustment.
I visited vodafone for 3 times but no satisfactory answer/solution.They have not even informed me and they hav echanged my plan so please take some action against them please do solve my problem they are just not Coopertaing with me
Your Regards,
Jay Maniyar

Hello,

On 11 May, I requested for the international roaming pack on vodafone webpage (Rs. 599/-). I received two messages, one for request and the next for activation. I traveled abroad on 13 May and used the service for one day. Then I received email on 15 May saying that there was high data usage and my service was disconnected. My pospaid number is [protected] (disconnected as of now). I do not have another number.

Now I am being asked to pay a bill of over Rs. 30, 849/- . I replied to the email and had several emails exchanged and I also shared the screenshots of the sms I received but I keep receiving the response that there was no request from me to activate the pack. Even now, my service is disconnected.

Apart from losing connectivity while traveling abroad, having to buy sim cards at the places I traveled to, I am now charged with this incorrect amount. I am attaching the screenshots of the messages. Please resolve this billing issue and restore the services.

Please refer interaction number[protected],[protected],[protected],[protected] with corporatecare.[protected]@vodafone.com and interaction number[protected],[protected] with andhrapradesh.[protected]@vodafone.com.
Thanks.

Dear sir/madam,

Sub:
My mobile no is [protected], connection stop

Before i used to ariel network in prepaid connection, i port on 20th april 2016, my connection approved on 10th of may 2016. Of 22th may 2016 onword my network is lost, now is 06th junn still my no is not working i submitted all the document that they requierd but still is my no is not working. I go to vodafone gallery at m p nagar bhopal many time they said ho jaygea but no netowork on my no and i have ported of 5 no [protected], [protected], [protected], [protected] same address other 4 th no is continue but my not running... Already verify 2 time he tolt 1 hours is come network but till not coming kindly do the needful what the your service???

I have submitted request two time to port my airtel no [protected] into vodafone. But still not done. First time i generate port code on 4th of may 2016, that expired after 15 day. I generateed again on 22nd of may 2016. I hve cleared my total outstanding both time. To know the status of my no when i call to vodafone then they tell, we are not able to do anything please contact to your cuurrent service provider. If i called to airtel than they also told me same story, ask your new service provider. No one is provoviding me right solution. I am just walking between airtel and vodadone.

I request you to please do some helpful

Regards
Neelkant singh

Date of incident- 25th may 2016
time-approx 11 pm (Indian time)
place-Delhi Indira Gandhi international airport(at gate no 17)waiting for Thai airways (flight time -11.30pm) going to Vietnam

on 25th may 2016, 11pm when i was boarding to plane before that I called vodafone help line no 199 to disconnect my internet plan one person talked to me from vodafone and assured me that he activated my request for internet close plan.It will disconnect as soon as possible, he gave me a request no also but unfortunately I missed that no . but he dint send any msg regarding that request no . and my internet service was not close till when i reached bangkok airport. I was not awaire about that my internet service was on .now they charged of rupees 7454 .
now I have 6 minute call record of 199 no over my phone as proof.
why I pay this unnessary internet bill although this fault done by vodafone company??
this is the harrasment of consumer.
please help me
divya swaroop

The company activated a vas service to my mobile. Thn i called many time to their 155233 number for deactivate it.. Thn every time their system says your request cant be process right now.. I called many time to this number but nothing is happened.. Now today they cut my balance..
I called their service number for deactivate. Their system not taking my request for deactivation.. Is that my fault.
When i called to customer care they again and again try to change my question.. And last they says it can be their system problem. Now what can i do.. Its their fault... Not mine.. They are not refunding my money.
O i request your department to go through this matter.

My vodafone number - [protected]

I have an outstanding payment due for rs. 465. I have been experiencing problems with Vodafone network over a month now. I hardly get a signal strength 1 or 2 and no internet at all. I raised a complaint to an executive names "Vishnu" who very kindly raised this to the technical team. I had told I wont pay the bill until this issue is resolved. I KEPT RECEIVING CALLS FROM THE TEAM. a week ago you barred all of my outgoing calls. I then spoke with "Yash Paswan", a supervisor. Yash recommended that my outgoing calls will be restored. Today again my outgoing calls have been barred. This is ridiculous.
YOUR TECHNICAL TEAM HAS GIVEN ME A DEADLINE OF 20TH JUNE UNTIL THEY RESOLVE THE NETWORK ISSUE.
how could you bar my calls until the issue is resolved.
Not sure if this complaint will be resolved ever. Could someone in the world of Vodafone please look into this. Or I will have to switch to Airtel after happily using Vodafone for the last 7 years!!!

My experience of MNP from Vodafone to Airtel has been extremely harassing. It’s been already a month now that I am following up with Vodafone customer care for the same and every time there is one excuse or the other.

The executives say that approval is pending from my authorized signatory, however, I have shared both the mail and hard copy approval thrice (Please refer to the attached proofs). Have spoken to customer care on 28th May (6th Time) and he promised that I’ll get a revert within 24 hrs. for port out, but alas, haven’t received any call yet.

This gives me an impression that Vodafone is creating unnecessary troubles and harassing the customers who want to port out by false fault finding. Please suggest a way out ASAP else I’ll have to file a legal complaint against Vodafone for harassment.

Regards,
Shweta
[protected]

The worst online customer care service from vodafone.
Chennai service center +[protected]
Whenever i try it'll keep on ask you press 1, 2, 3,... At last it said 'wait connecting to person' waited online 30 mins, the recorded voice keep on saying 'we are happy help you please wait' but no response.
After 30 mins i disconnected
Vodafone thinks his customer as workless bull
This is not the first time i'm facing this issue
I'm going to change my all 4 postpaid connections to some other service provider
100% disappointed by their customer service

Not going to recommend vodafone service to anyone

Name :pranjal thakur
Mobile number : [protected]

Since last month, useless service packs are getting activated on my mobile phone without any request and balance is getting deducted.
Below are the details :
1) may 7th : hottz bkvideo pack balance deducted : rs 49
2) may 11 :deals pack : rs 5
3) may 27 : hot chillies pack : rs 49
4) june 1 : follo pack : rs 35
5) june 4 : bollywood buzz pack : rs 99

Each time i called the customer care and every time i received the same response that i requested for all these "stupid" packs.
I would like to ask you who in the right frame of mind will opt for these useless packs?
I got the refund for three of them (2, 3, 4). For 1st pack, customer care guy told me that they could refund only within 24 hr. There were no customer care executive available today (5th june). Therefore, i don't want to listen on monday the same reason for no refund.

I need a refund for both 1st pack (Rs 49) and the 5th pack (Rs 99). I don't care
About the time frame as i was not responsible for the activation of these packs.

Kindly initiate it and if it happen again i am surely switching to new operator

Dear Sir/Madam,

I got my Vodafone postpaid [protected] bill very high i.e nearly 10, 000, in last month and 24050 in June month bill but my actual credit limit 3800, and they barred my services all of a sudden without any prior notice.

I approached corporate customercare through mailing, and they given my bill reduced to 4900 after so many struggels to get back my all services, even after i paid 5000. And after 10days again they stopped my services and showing 24000 bill is pending to pay in latest month bill.

I used my mobile in international roaming dated[protected] to[protected] asuming that as i had enough data 2GB in my monthly rental plan and the charges will not exceed more then my credit limit and i will get alert SMS or mail if it is near to my limits, but i didn't get any alert or SMS. Atleast a SMS from the company should come that you are on international roaming and charges will apply, this is like cheating a customer and hiding the actual facts. I asked the same like how could you charge my bill than my credit limit, so they cleverly increased my credit limit to 6000 with out any of my confirmation.

Now they again stopped all my services from the last fewdays and dont know to whom i can approach without working my number even to call customer care. I wrote many mails to corporate customercare but no proper responce from them.

I have really struggled a lot mentally and physical due to my number issue, not only myself, my parents, friends, relatives and my office staff due to this number not reachable all of a sudden with out any notice.

My only concern is how would the charges came more than my credit limit? Why didn't u stop my services as soon as it crossed credit limit, whether my usage was in Local/Roaming or in International Roaming. And how could they barried my services all of a sudden.

This is my kind request that i can't afford this much amount(25000 charged for 35mb of Data witout my knowledge), please help me.

Thanking you,
BhaskaraRao
[protected](Not working)

Its very disturbing to tell you that inspite of being such a well renowned and famous service provider vodafone company finds the cheap means to earn money. It activates vas (Value added services) without users consent and users are charged enourmous amount of money for such services. Many services are also activated on my postpaid number ([protected]) like follo pack, utv action pack etc. If all these means of teasing vodafone customer continues vodafone company will surely be in a great loss. If all such things happen again then i have to think about changing our subscriber.

This is Dr.Kasi Visweswara Rao .I want to deactivate my Vodafone number but they are not deactivating since 1year..they are holding it in suspension and charging me and I am getting continuous calls from customer care asking me to activate it but I don't want to activate it ...if not possible I will proceed to consumer forum against Visakhapatnam Vodafone stores.