Vodafone India Complaints & Reviews

I am having a vodafone number [protected], Inspite of regular bill payment they have cut off my outgoing call service. Yesterday, somebody called from mobile number and stated that, My old number ([protected]) bill payment was outstanding, so they cut off this service. I have disabled the bill payment for this number today due to that. It was a year back, i bought a new sim from vodafone, but all i got was a used number, which i could not use it for LPG or any other registration as it was already registered and used by previous user. I started getting strange calls, i stated this to customer support, inspite of multiple complaints from the first week, they could not solve that issue and they started charging me for that. It is clear mistake by vodafone chennai to give me used number, which actually created lots of issue and i lost the money i paid for SIM etc. So I am planning to this properly, as i need my service back and vodafone needs to payback for the service cut they made for the number which i pay regularly.

I have been using Vodafone for almost a decade now.
but I think the service has now gone worse to worst.
I have been logging complaints on the helpline no 198 and have also received calls from customer care but all they give is talks and were not able to resolve my network issue.
I am a prepaid customer and have been using the 2G plan as I don't require mobile data when am in wifi (most of the time)
This was working ok until lately.. but off late I have been facing issues with data connectivity. and I am tired of complaining. they said it could be because my sim card was cut into a nano sim. the network issue was on and off before the card being cut. and this card working perfectly even after cutting it.
Also I have checked with my colleagues and friends, no one else in the same area faces this.
Vodafone - Please do not make excuses for the poor service, instead try to resolve it.

In my mobile number [protected] racing sports pack has been activated without any request/consent from me and subsequent charges of Rs 35/day and Rs 20 has been deducted from my mobile balance. i have tried to complaint at customer care number but their number are not getting connected for over a day . I want my money to be refunded and the service to be deactivated as soon as possible.

Thank you

I had my number activated on an international roaming plan well in advance before i flew to usa on april 23rd 2016. I even have acknowledgment received on my cell phone that my international roaming was activated. I took my flight on april 23rd 2016. During stopover i just 2 mins conversation with my spouse checking my whereabouts. I never surfed any other websites, nor chatted nor checked my email on my cell phone through out my journey. After landing in usa i saw that my unbilled data usage amounting to more than rs 33000. I was in transit for 23 hours. And i was inside my flight for 19 out of 23 hours of journey with my cell phone switched off. Upon making complaint vodafone's reply was
1) my international roaming was never activated
2) they gave me list of 100 things how cell phone can automatically keep using data even though one is not browsing or chatting or emailing.
I am feeling cheated big time and please help me address my grievance with vodafone.

Vodafone has been mentally harassing me though I have made the payment to them. I have ported my no. from Mumbai to Delhi and have made payment of Rs.5345 on 10th May'16 and Rs.4144 on 15th May'16 against my no. [protected] They are not able to track the amount that is paid for which I also provided them with Transaction id and CC statement. I have written have been reminding every day to corporate.[protected]@vodafone.com, [protected]@trai.gov.in, vodafonecare.[protected]@vodafone.com, vodafonecare.[protected]@vodafone.com, nodal.[protected]@vodafone.com, appellate.[protected]@vodafone.com, state.[protected]@yahoo.com, vodafonecustomer.[protected]@vodafone.com but haven't got any response from any of the seniors.
Not sure why they have charged me so much.
They haven't updated my email id
They haven't send me the soft copy of the bill
Their 4G service sucks.
Their IVRS says press 1/2/3 for the preferred language and when you follow that the person only speaks in Hindi and can't communicate effectively. When I called customer care and asked to transfer the call to senior they disconnected the call.

Now my no. is barred though I have made the payment. I need compensation for this mental harassment which is happening every single day and also seek an apology from the Head of the Department of Vodafone.

Sir,
Ome kind of tiny tv service has been activated on my mobile number [protected] which i have not activated. There must be some kind of misunderstanding. This sevice have deducted rs 77 from my balance.
I have complain it for refund of my rupees and my complaint id is [protected].
I want my balance back at any cost. Your customer executive have promised me to refund my balance.

Sir,
I received a call from the mobile number [protected] requesting me to give my atm details.I have got trapped as some amount of money is lost from my account.this number is reported as a fraud number by various social media communities.
I have filed a case in the police station.
Please provide me the needy information of this mobile number holder.
the fraud number is [protected].

I paid a sum of rupees 1347/- (Transaction number: fcmp[protected]) to vodafone india with credit card which they reported as successfully received.
However, my number was deactivated due to non-usage (I was out of india) and was in grace period.
The payment was not posted to account which vodafone confirmed but vodafone is not refunding the money.

I filed a complaint with vodafone (Ref. No. [protected]) but they say they cannot refund the money.
When asked to recharge the same number they said they have recycled the number and cannot be recharged.

When asked for an alternative, i am told i can only transfer the amount to a number in maharashtra & goa circle.
I, no longer live in maharashtra so this not a valid alternative.

Sir,
I, sk jafar ali, vill+p. O. - purbanowapara, p. S. - mongalkote, dist - burdwan, wb, pin -713147, on behalf of my village, beg to inform you that in my village there are lot's of problem to communicate with other through mobile because of bad condition of tower since the starting of mobile tower system.

So, please keep an to this matter & pls take necessary action that people can communicate with each other.

Thanking you.
Yours faithfully
Sk jafar ali

This is regarding mobile tower in residential area.This mobile tower is very annoying and harmful and the radiation which is so dangerous it is exactly next to my home it creates a much noise which cause us irritated.
It is a humble request to you sir
Please remove the tower which is very dangerous.
Kindly do something
[Details of the mobile tower placed
H.No:48, street No:3
Reddy Colony,
Chandanagar,
Hyderabad,
Telengana]
Regards
Haritha

I have ported my no.In vodafone as a postpaid connection on 18th may 2016. After 2 days the outgoing and internet is deactivated.
After complaining to customer care they said your verification is not completed. When i provided all details then again they are not doing address verification. It has been 10 days while my outgoing and internet is barred. They are just saying 2 days 4 days but its not done.
Kindly take proper action regarding this problem.

Yesterday (29th may 2016) i got the following message from vodafone stating that rs.75 was deducted for gamifive service.

"hello! Gamifive service is now active on your number, as requested. This service is valid till[protected] and a 15 days rental of rs.75 has been deducted. Your current balance post service activation is rs. Xx. X. To deactivate sms stop to or call 155223 (Toll free). To visit the site click http://gamifive. Mobivillage.In/siteasync"

I didn't subscribe for this service and it was activated automatically.

I have seend such complain on this site also.
Is this a planned cheating by a company?

I have repeatedly informed vodafone to discontinue my number with relationship number[protected].
I even paid my last outstanding bill of around 265 inr. After my call for disconnection. Obviously that was the last settlement bill to close the account. It was told to us that the number will be disconnected within 2 days.
After that, we were shocked to receive yet another bill for a small amount of around inr 82. We had to again call them and ask what was the bill for?? They said the number is still active and that they spoke to somebody and were informed for reactivation.
We never received any calls from vodafone for reactivation. They did this by themselves. We spoke to them to stop harassing us and on that they apologised and again informed us that these charges of inr 82 will be reversed and that the number will be disconnected in 48 hrs. The charges were reversed, but number was still active.
Again to our shock, we received a full months bill in april. Again we spoke to them, this time with harsh words because this had become very frustrating. They again apologised and assured again that they will call our alternate number and close this account in 48 hours.
Again nothing happened. We again received a new bill in may with april arrears. I again called the customer care (199) and again spoke to them about why this has been going on and on.
Now they tell me to pay the outstanding and then only they will disconnect my number.
This is really sad.Inspite of settling their payment, they kept my number active. And i have to pay for no reason from our side.

We are really tired of calling them again and again. We spoke to them almost 5 times on this.

Sincere request to please take up the matter with vodafone and please put them to close this account without further harassment.

Hi Team

My Datacard number is [protected], I have taken 700 monthly plan for 5GB internet data alone, and first month I have chagred extra 150 for unwanted value added service, I complained and got waiver for that. I request, I dont want any Valued added service for my number,

Even after request I have charged extra 35 INR, I raised compliant and request for soultion. Customer care was so harse and no come back from them.

Next month they have disconnected without any prior notice. Now I need proper explaination and waiver to terminate my service by paying my two month bill.

Recently on[protected] the vodafone office in nanjangud refused to recharge my mobile for $250. I asked the vodafone woman for a $250 recharge but she refused to do the recharge for me, and furthermore, she would not give me the reason for not wanting to to do the recharging. Why? Note: i had two nanjangud police members with me waiting for me outside, so at that time i asked them to confronted the vodafone lady associate about her behaviour. They did so, she responded by referring me to another shop directly next door to complete the recharge. Why? Why am i being denied service? Is it because i filed a complaint before about louse service at the vodafone office in nanjangud. Please, once again, try to conduct vodafone customer business properly and respectfully at your nanjangud mysore district office location.
Mark cyril brown

147 3g data pack ka recharge karvaya tha jo 2 din k bad company ne sara net kat lia maine vodafone care mein iski 3 bar complain ki but mera net mujhe vapis nahi kiya gya fir mein vodafone store par b iski complain k liya gya but vha par b koi solution nahi nikala gaya islia mujhe complain krni pdi please jaldi se jaldi mera net mujhe vapis kiya jaye

I am using vodafone prepaid from last 5 years. Recently i took internet and in my browser settings all popups are blocked also. However when ever i use, internet, some value added services gets activated automatically without my knowledge. When i recieve sms of activation i realise and balance got deducted. This happened 5 times. When i call customer care they are not ready to take responsibility and telling it is a third party and so they dont have much information about this.

I sent many emails and most of the time will receive very delayed responses without proper resolution.

Hi, i want to make a complaint against vodafone india mumbai about more bill amount and not allowing me to port the number.
As i paid my settled bill amount with vodafone person's help still my bill is not getting cleared vodafone is asking to pay more amount and not allowing to port my number. This is just getting complicated since last 3-4 months.

Some random packs get activated without any pop up or notification. we suddenly get a message saying that a pack has been activated and balance has been deducted.We do not get back the balance even after deactivating the pack immediately.When contacted customer care says Vodafone is not responsible for this.How can they deduct the amount without even a pop up or a notification?They say they cannot provide any data as to how the pack got activated. This has happened to me three times.please restore balance atleast
after the so called service has been deactivated.

On May 29, 2016 i recharge my vodafone kolkata no ([protected]) with Rs 651/- using freecharge app which gives 3 GB 3G data for 28 days. After that a recharge Rs 42/- which gives 150 MB 3G data for 7 days using freecharge token just to check if it works. Now what i see after 150 MB my previous data plan which is of 651/- does not work.
I call customer care. They say 651/- is unlimited and 42/- is limited pack that is why it got expired. i did not understand why an unlimited pack could expire before 28 days. I asked the executive Mr. Abhijit Sharma to let me talk to his supervisor. But he refused to do so saying he is busy at another call. I also asked Abhijeet his supervisor's name but refused for the first time.
But after asking again and again he told his name, Mr Arinav Sinha.
i told Abhijit i would wait until his supervisor gets free but he hanged up.

This is really annoying. My Rs 651/- has gone and i am helpless. customer care does work.

Kindly take action against them. help me get my money back