Vodafone India Complaints & Reviews

I have a revive a fraud a call from a person No [protected] and he asked all the details of credit card including OTP and for the same Rs 2000/- was dedicated through Vodafone bill desk Mumbai as on 27/05/2016 at 09:30 AM from my acct

Transaction details :-
SBI Acct No ×××××××0351
Amt 2000/-
SBI Credit Card No ×××××××××6439
Transaction I'd[protected]
Mob No [protected]

Please cancall and reverse the transaction at the earliest and refund the the amt . It is s frauld transaction in your name.

Dear sirs:

I wish to bring it to your kind attention a scam/fraud being played with vodafone customers and i suspect this is with your connivance only.
I am a pre-paid vodafone customer with mob no as [protected]

I am using mozilla firefox browser on my desk top.
To-day, i received an alert that i have been successful in winning an award and can win a mobile phone (Worth rs 54000) at the cost of rs.99 only. It needed my mobile no as well as the service provider. When i did so, it asked me to see the sms they had sent giving a pin which i needed to fill in the field. I did so and immediately rs 99 were deducted from my balance. After this, i was asked to play a quiz having some 5 questions so as to qualify for winning the award. I played but could not clear it. It asked again to replay with another pin via sms and then i could suspect a foul play. I stopped but was shocked that this could not have happened without your connivance. If so, this amounts to cheating, fraud, scam which is a punishable offense. I request you to revert this deduction of rs 99 from my balance.
P send an alert to all vodafone users/customers.
Furthermore, the e-mail id given by this site is fake and is [protected]@.com which clearly is fake and the website is http://www.contestkhel.com which also seems to be fake.

Pl look into this scam lest it should cheat every client. I am also posting this on web pages for the public at large to know the affair.

Sincerely

Wrong information once again # [protected]

Hi,

I was getting sms regularly for offer on 3G Internet plan hence I called up on your helpline no. wherein agent told me I am eligible for 4G data plan up to 2 GB usage.

However I haven't got any information on Capping of amount of 1.5k.

Later I received call wherein I was told about Capping hence I called up your helpline no. for clarification.

Clearly told the agent to deactivate the plan and to convert it to my earlier plan.This time agent deactivated and activated Rs 450 Internet plan.

I don't understand why your CS team take customers for ride.

Now I want you to activate Rs 300 plan wherein i should get 3G plan upto 2 GB then normal 2G speed unlimited without any Capping or else activate my earlier plan of Rs 250 wherein I was getting 3G speed upto 1GB then normal speed unlimited without any Capping.

Regards,
Kamarali Shaikh

I am using vodafone prepaid services last 3 years and facing issues like vodafone defucted my account balance without any permission. Two weeks back they deducted 90 rupees and when i called and complaint refunded 45 rs. On 28th May again they deducted 35 rs and 10 rs. Again when i contacted the customer service they are saying amount has been deducted by third party services. How vodafone can allow third party to debit my account when i have account with vodafone?

I need refund of all amount deducted from my account(45+35+10) and the same should not happen in future. Please take necessary action to stop this fraudulent activity.

I am attaching screenshot for reference.

I purchased a vodafone wifi R206I and facing a lot of billing problems. Even after making payments my wifi is disconnected and i visited to store a couple of times, but it seems they have turned their ears deaf.

Every time i visit the store i stand in the queue for 2 hours and then at my turn they make some changes on the computer and resolve but it is actually not reflecting and even after payments my vodafone connection remains disconnected.

I need some guidance to escalate this matter further to higher authorities.

I have been using Vodafone postpaid number [protected] since 2015 Feb, some VAS services have been activated without my knowledge in May 2016, I have called customer care and got refunded at the time of first 2 service activation but I didn't get any refund amount of last two service which have been activated on 23rd and 28th of month may 2016. Once again I have called to the customer care a lady picked up the call and told me that she don't have permission to refund the amount after deactivating 2 times in a month. I am asking you that if you activate 1000 service * 90 rupees in a month then should I need to pay 90000 rupees? . Please don't cheat people like this.TRAI should be strict on activating VAS service without subscriber consent. . PLEASE HELP ME TO RESOLVE THIS ISSUE.

Hi team,

I have already raised request on this website against vodafone. My issue is i have requested vodafone for porting on 26 feb the no as their internet service is very bad, i have paid the complete amount +100 rs as march-feb month bill (750+100=850, 750 was bill amount + 100 rs extra as suggested by them) extra however they rejected my request. Then i requested to discontinue the number but they didnt disconnect the number and even they stated harassing me to pay the bill. They were even not accepting that they have received 850 rs as bill of month of march-feb 2016..
They are even not disconnecting the no i have sent many mails and sending bill each month. Now till last month they have sent me bill of 1895 rs.
Finally i have decided to write you.
After writing you, i got call from vodafone next day and they accepted that they have received bill of 850. And they were also ready to disconnect the number. They asked me that we have activated free rental plan on your no but i got bill yesterday and now they are again asking for approx 750 rs.

I paid bill of jan-feb month honestly but they disagreed and they barred my outgoing services and internet. Even i was not using their services and they were keep sending me bill each month. Now they themself asked me that there will be no charges of this month even though thay sent me bill.

Please suggest
My vodafone no is [protected]
Regards
Kundan

I have complain so many times about this at the vodafone centres. there is range shown on my Mobile for vodafone but when people try to call me, they always get msg as "out of coverage area". I have change my Handset too as per the suggession of the vodafone centre. But still the problem is there.
As I am a Chartered Accountant, I can't change my number and due to this problem, many of my clients didn't reach at me at proper timing.
What is the point to waste Rs.400/- per month on post paid card, if they are not able to satisfy and clarify the complaints of the customers. Last time I got the answer that the problem will be solved shortly. That SHORTLY time is till awaited...
If you are not capable to solve it then at least tell me clearly, so that I can change portability to other services like Idea, Reliance, etc.

I migrated from Vodafone prepaid to Vodafone postpaid. The tele-verifaction failed due to network issues and I wasn't able to reach the department again on 59059. Later I received a message from the company: "Dear customer Tele Verification has been removed on your number."

When I called the customer care department, none of the executives had any clue regarding the message sent from the company. And told me that services on your number are running as of now. If your number gets deactivated, then we'll resolve it. Like WOW! Great solution.

When I asked them to mail me the same thing, they denied it saying we don't have access to mail servers.

On requesting them to forward my call to a senior, I was told that he would also tell me the same thing so there's no point of forwarding the call. When I didn't agree with the executive, he finally forwarded the call to his senior, Mr Anil Kumar, Team Leader, Customer Care.

Now this guy Anil Kumar, so called TEAM LEADER had no information. He had no interest in knowing the issue. When I asked him the status of my tele verification, he told me that it has failed but services are active so it's ok. HOW IS IT OKAY?

Then he tells me it could also be the physical verification that has failed. Again, how could physical verification fail when I'm receiving a message regarding tele verification failure. Literally no interest and trying to get rid of the customer's problem!

When I asked him to forward my call to Verification Department, he told me that no such department exists. When I asked him then how do you conduct verification? He said, "I don't know. I have no information on this."

When I asked him to mail me the same thing. He loses his temper and misbehaves. On asking him to calm down, he says "Don't ask me questions to which I don't have information. I can only tell you what you have told me, because that is what is displayed on my screen."

Team leader has no information on customer's issues. I wonder how do members under him provide information to customers. And no wonder why they hesitate in forwarding calls to him.

Hello
I am an old corporate customer of vodafone india with number 965xxxxx44

I came across that a service mconverge fashion portal was added to my bill dated 03 may 2015.

I called vodafone complaint 198 and was told this service was activated since feb 2016. I never activated this service and it is a serious breach of trust. If i had not seen the itemized bill this would not have come to my notice.

Not expected from vodafone.

I want all the charges for this service reverted from my account as credit.

Since 20th of march have been complaining to vodafone, in various ways that my corporate_375 plan has been wrongly changed to e_connect_399 plan, without any intimidation. I have called 198 and written mails to corporate care several times and was promised a discount on bills, which has not happened till now and was later assured that would be getting it in my june bills. I had also requested to put me back on my corporate_375 plan, which is also not happening. Today (28/05/2016) a csr, by the name of tinku mullick (Contact number : +[protected], called in and blamed me that i do not have any intentions of paying the bills. I repeatedly told her that i am being wrongly charged every month and once it is waivered off, i will pay my bills, as this is exactly what i have done previously as well on bill related issues. She then became rude to me and said indirectly that i am a cheat and she would not help me. I was under the impression that vodafone at least hires professionals, which is now shattered and will never recommend anyone to join vodafone, especially post-paid connections.

Hi myself ramchandra m kamble. I received call from person who behaved as sbi

Manager and asked me that your sbi account is no longer active and to reactivate

He will help and for that i need to support him by sharing the details to be

Received on mobile.

Pos prch-pos
[protected] vodafonebilldesk
Mumbai-

Pos prch-pos
[protected] vodafonebilldesk
Mumbai-

Pos prch-pos
[protected] vodafonebilldesk
Mumbai-

I do not have vodaphone account. Request you to please refund me my amount (1500)

As this has been deducted fom my sbi account on 25th may 2016.

My account no is
[protected]
Ifsc code sbin0000403
Micr[protected]

I am used vodafone post paid connection in 5 years above .My no- [protected], my average monthly bill during with in Rs.500/- below.But i have got a bill last month (april-2016) Rs.1275/- . I enquired the related source, Tho said the bill details, as per this connection used inter net data and download a vodafone app in three times. I am mainly used this connetion only calling and sms purpose only .Till the time i not activate DATA PACK this sim.I not able to paid your un aouthorized amount .i am ready to pay your usually charges thats rent, call and sms charges only.I am satisfied your service without this issue, and i wish to continue your services.Please regard my compliant and resolve in fast . thanking you.

R/sir,
I have change my reliance no to vodafone postpaid but last 5 day gone i have not got my sim card from vodafone (My reliance no-[protected])
If any problem then plz start my prepaid reliance no. As it is my official no. And i am gating problem.
Kindly help to solve my problem

With regards

Kishan paithane
Qa/qc executive (Tcl)
Santosh hybrid seed co. Pvt ltd.
Jalna
Contact no:-[protected]

I had purchased an international roaming package for the above no. on 18th may 2016 worth rupees 673 for Thailand.once i went there, there was no network connection and package will lapse tomorrow. after coming back, i went to a customer care store to ask the problem and was told that there was no Vodafone network in Thailand for prepaid connection. since i had used a similar package for Malaysia and Singapore earlier, i thought this would work in Thailand too and took the package since the package has not been activated at all, i request you to transfer this amount of rs. 673 to the balance of the above no. instead of a refund. I request you to look into the matter as it was an honest oversight based on your advertisement that Vodafone network is all over the world.

Mahodaya meana ess website mea http://www.consumercomplaints.in/new_complaint/ kai bar vodafone ke comaplin ke lakin mujha kuch bhe acha javab nahi mila, kya mujha ess site mea complain karni chahiya yaa nahio, , , lagta ha yaha complain kara koi phayada nahi

I want to details below two lines
Summary of Charges Current Bill Period
+ Monthly Charges = 679.00

+ Total Charges =781.28 Rs

On 19th may i paid my bill for my bill cycle 24/3/16 to 23/4/16, the amount was 684. I got a call last week that i have not paid it yet but i asked to look into it and later it was updated that i have paid.

Now today on 27/5/16 i got a message that my bill due is 1749 for the month of 24/4/16 to 23/5/16 which was only rs 684 day before yesterday and within a day it reached to 1749 and that too after the bill got completed.

1. How can they add a bill after the cycle is completed. If there were any calls after 23rd may they it should have been added in the next month's cycle.

2. The customer care executives are not able to give me the details of how this happened. They have no answer for this.

3. Every time i call them, they tell me a new amount. There is something hidden.

Kindly look into the matter.

I am a Vodafone user who has been using my Vodafone number for the last 11 years. I am using a 3G connection and I am consistently unable to get data or voice inside my home in the Greater Kailash Area of New Delhi (South Delhi). I have made several complaints to Vodafone and they have not been able to resolve this issue to my satisfaction in the last 6 months and more!! The last e-mail I received from the Nodal office for my area was on the 15th of February and said:

"We would like to inform you that on the basis of your feedback about weak coverage at your location, we have checked and identified that due to unavoidable circumstances network coverage in your area is not adequate to meet your requirements. We expect this issue to be resolved in 1- months and we will inform once this is done."

This has still not be rectified.

Vodafone is very worst network in India 147 na num ki 1gb aneundhi Kane 450 vachende enthaka mundu kuda same problem vachende 98 ki 1gb and undhi appudu kuda 450 mb vachende customer care ki call chesthe complaint tesukuntaru Kane solve avvadu so all Vodafone users meku ede problem vasthe solve cheyaru immediately poartcgesesukone Ade better way I change my network

Hello sir..
I m baljeet..
Today on my mobile no [protected]
Without any reason utv name service is activated by your company and 90 rs balance is deducted from my account...
This is happen second tim with me.. Before this one month before silk name service is activated and 99rs is deducted from my account... Thx to your response i get my balance back... Now again today i suffer from same problem...
I request to you sir.. Plz notice my complaint.. Thx