Vodafone India Complaints & Reviews

Hello
I am an old corporate customer of vodafone india with number 965xxxxx44

I came across that a service mconverge fashion portal was added to my bill dated 03 may 2015.

I called vodafone complaint 198 and was told this service was activated since feb 2016. I never activated this service and it is a serious breach of trust. If i had not seen the itemized bill this would not have come to my notice.

Not expected from vodafone.

I want all the charges for this service reverted from my account as credit.

Since 20th of march have been complaining to vodafone, in various ways that my corporate_375 plan has been wrongly changed to e_connect_399 plan, without any intimidation. I have called 198 and written mails to corporate care several times and was promised a discount on bills, which has not happened till now and was later assured that would be getting it in my june bills. I had also requested to put me back on my corporate_375 plan, which is also not happening. Today (28/05/2016) a csr, by the name of tinku mullick (Contact number : +[protected], called in and blamed me that i do not have any intentions of paying the bills. I repeatedly told her that i am being wrongly charged every month and once it is waivered off, i will pay my bills, as this is exactly what i have done previously as well on bill related issues. She then became rude to me and said indirectly that i am a cheat and she would not help me. I was under the impression that vodafone at least hires professionals, which is now shattered and will never recommend anyone to join vodafone, especially post-paid connections.

Hi myself ramchandra m kamble. I received call from person who behaved as sbi

Manager and asked me that your sbi account is no longer active and to reactivate

He will help and for that i need to support him by sharing the details to be

Received on mobile.

Pos prch-pos
[protected] vodafonebilldesk
Mumbai-

Pos prch-pos
[protected] vodafonebilldesk
Mumbai-

Pos prch-pos
[protected] vodafonebilldesk
Mumbai-

I do not have vodaphone account. Request you to please refund me my amount (1500)

As this has been deducted fom my sbi account on 25th may 2016.

My account no is
[protected]
Ifsc code sbin0000403
Micr[protected]

I am used vodafone post paid connection in 5 years above .My no- [protected], my average monthly bill during with in Rs.500/- below.But i have got a bill last month (april-2016) Rs.1275/- . I enquired the related source, Tho said the bill details, as per this connection used inter net data and download a vodafone app in three times. I am mainly used this connetion only calling and sms purpose only .Till the time i not activate DATA PACK this sim.I not able to paid your un aouthorized amount .i am ready to pay your usually charges thats rent, call and sms charges only.I am satisfied your service without this issue, and i wish to continue your services.Please regard my compliant and resolve in fast . thanking you.

R/sir,
I have change my reliance no to vodafone postpaid but last 5 day gone i have not got my sim card from vodafone (My reliance no-[protected])
If any problem then plz start my prepaid reliance no. As it is my official no. And i am gating problem.
Kindly help to solve my problem

With regards

Kishan paithane
Qa/qc executive (Tcl)
Santosh hybrid seed co. Pvt ltd.
Jalna
Contact no:-[protected]

I had purchased an international roaming package for the above no. on 18th may 2016 worth rupees 673 for Thailand.once i went there, there was no network connection and package will lapse tomorrow. after coming back, i went to a customer care store to ask the problem and was told that there was no Vodafone network in Thailand for prepaid connection. since i had used a similar package for Malaysia and Singapore earlier, i thought this would work in Thailand too and took the package since the package has not been activated at all, i request you to transfer this amount of rs. 673 to the balance of the above no. instead of a refund. I request you to look into the matter as it was an honest oversight based on your advertisement that Vodafone network is all over the world.

Mahodaya meana ess website mea http://www.consumercomplaints.in/new_complaint/ kai bar vodafone ke comaplin ke lakin mujha kuch bhe acha javab nahi mila, kya mujha ess site mea complain karni chahiya yaa nahio, , , lagta ha yaha complain kara koi phayada nahi

I want to details below two lines
Summary of Charges Current Bill Period
+ Monthly Charges = 679.00

+ Total Charges =781.28 Rs

On 19th may i paid my bill for my bill cycle 24/3/16 to 23/4/16, the amount was 684. I got a call last week that i have not paid it yet but i asked to look into it and later it was updated that i have paid.

Now today on 27/5/16 i got a message that my bill due is 1749 for the month of 24/4/16 to 23/5/16 which was only rs 684 day before yesterday and within a day it reached to 1749 and that too after the bill got completed.

1. How can they add a bill after the cycle is completed. If there were any calls after 23rd may they it should have been added in the next month's cycle.

2. The customer care executives are not able to give me the details of how this happened. They have no answer for this.

3. Every time i call them, they tell me a new amount. There is something hidden.

Kindly look into the matter.

I am a Vodafone user who has been using my Vodafone number for the last 11 years. I am using a 3G connection and I am consistently unable to get data or voice inside my home in the Greater Kailash Area of New Delhi (South Delhi). I have made several complaints to Vodafone and they have not been able to resolve this issue to my satisfaction in the last 6 months and more!! The last e-mail I received from the Nodal office for my area was on the 15th of February and said:

"We would like to inform you that on the basis of your feedback about weak coverage at your location, we have checked and identified that due to unavoidable circumstances network coverage in your area is not adequate to meet your requirements. We expect this issue to be resolved in 1- months and we will inform once this is done."

This has still not be rectified.

Vodafone is very worst network in India 147 na num ki 1gb aneundhi Kane 450 vachende enthaka mundu kuda same problem vachende 98 ki 1gb and undhi appudu kuda 450 mb vachende customer care ki call chesthe complaint tesukuntaru Kane solve avvadu so all Vodafone users meku ede problem vasthe solve cheyaru immediately poartcgesesukone Ade better way I change my network

Hello sir..
I m baljeet..
Today on my mobile no [protected]
Without any reason utv name service is activated by your company and 90 rs balance is deducted from my account...
This is happen second tim with me.. Before this one month before silk name service is activated and 99rs is deducted from my account... Thx to your response i get my balance back... Now again today i suffer from same problem...
I request to you sir.. Plz notice my complaint.. Thx

I got call from [protected] claiming that they are calling from Citi bank Rewards points team Rohit, Mumbai. I spoke with 1 ladies and 1 male on this number. It was a fraud call and they did Rs.2500 and Rs.2500 fraud with me and used my credit card both at Vodafone for making the payment.
I spoke Citi helpline and blocked credit card but I am not able to get the amount reversed to my credit card.

I request Vodafone to cancel the above transaction and reverse the amount to my credit card.

Contact me: [protected]@gmail.com

I have shifted myself from delhi to gujarat permanently before 2-3 months. After came here i have requested for mnp in vodafone only on dated 19th march, 4th april, 11th april 22nd april and 13th may repeatedly. For this i have submitted all the regarding documents but yet now here is no update for this request. At the time of document submission on dated[protected], thay didn't concerned my about my outstanding. They told that my outstanding amount (Somewhat 400.00 rs.) will be added to my next bill after porting your number.

मेरी शिकायत का निवारण नहीं किया गया मैं अब वोडाफोन का बिल तब तक पेय नहीं करूंगा जब तक वह मेरी समस्या का समाधान नहीं करता इसकी पूरी जिम्मेवारी वोडाफोन कंपनी की होगी।
मैंने इस बारे में लगातार शिकायत की है, अब पुन: शिकायत कर रहा हूं। मेरी पहली शिकायत का आई डी है 1267105 ...मैंने 4 अप्रैल को अपने मोबाइल नंबर [protected] पर मेरी बिना स्वीकृति के चलाई जा रही विभिन्न सेवाओं के बारे में शिकायत की थी, वोडाफोन ने इन सेवाओं के लिए पिछले कुछ सालों से इन सेवाओं का शुल्क मुझसे बे वजह वसूल रहा है। लेकिन मेरी शिकायत की ओर आपकी ओर से कोई ध्यान नहीं दिया गया। मुझे कंपनी की ओर से मेल मिली की 2 दिन में समस्या का समाधान होगा लेकिन ऐसा नहीं हुआ प्लीज मुझे बताएं कंपनी मेरी शिकायत पर क्या कार्रवाई कर रही है अन्यथा मैं उपभोक्ता फोरम की शरण लूं, जिसकी पूरी जिम्मेवारी वोडाफोन कंपनी की होगी।

I April 4 at his mobile number without my approval 9, 671, 759, 998 run had complained about various services, services for Vodafone in the past few years because of these services charge a fee for me bay. But from you on behalf of my complaints were ignored. Mail I received from the company in the 2nd day but it did not solve the problem, please let me know what the company is taking action on my complaint, otherwise I shall approach the Consumer Forum, which will be the responsibility of the company Vodafone.

मैंने इस बारे में लगातार शिकायत की है, अब पुन: शिकायत कर रहा हूं। मेरी पहली शिकायत का आई डी है 1267105 ...मैंने 4 अप्रैल को अपने मोबाइल नंबर [protected] पर मेरी बिना स्वीकृति के चलाई जा रही विभिन्न सेवाओं के बारे में शिकायत की थी, वोडाफोन ने इन सेवाओं के लिए पिछले कुछ सालों से इन सेवाओं का शुल्क मुझसे बे वजह वसूल रहा है। लेकिन मेरी शिकायत की ओर आपकी ओर से कोई ध्यान नहीं दिया गया। मुझे कंपनी की ओर से मेल मिली की 2 दिन में समस्या का समाधान होगा लेकिन ऐसा नहीं हुआ प्लीज मुझे बताएं कंपनी मेरी शिकायत पर क्या कार्रवाई कर रही है अन्यथा मैं उपभोक्ता फोरम की शरण लूं, जिसकी पूरी जिम्मेवारी वोडाफोन कंपनी की होगी।

I April 4 at his mobile number without my approval 9, 671, 759, 998 run had complained about various services, services for Vodafone in the past few years because of these services charge a fee for me bay. But from you on behalf of my complaints were ignored. Mail I received from the company in the 2nd day but it did not solve the problem, please let me know what the company is taking action on my complaint, otherwise I shall approach the Consumer Forum, which will be the responsibility of the company Vodafone.

2 months back i was using airtel sim card services (prepaid), one day i got a call from some vodafone's call center the asked me to port the no. from airtel to vodafone (postpaid) as i was facing some network issues also i wanted a postpaid sim, i agreed on it they promised me one week but... i got number of calls why, that made me irritated still i faced all that one vodafone guy came to me he asked my documents needed for porting also an amount of Rs 250 as security money i provided everything ... at-last my sim got port in vodaphone the main issue started from here they asked me to verify it again i said ok one person from vodaphone came to my office and took verification also he took my photograph in his mobile which i found annoying still dint said anything to them he asked my designation and so on. after two days what i found my voice calling is barred... my working airtel sim which i was using from last 3 years suddenly got barred after porting in to vodafone i dint got any call related that they are stopping my services, I cannot call anywhere due to that i was bearing heavy loss. So i decided to call 198 customer care number of vodafone i asked him why m having call barred thing???? he told me due to bad feed back in verification we are stopping your services we cannot process your port request! whatt????? i asked what is the feedback he said you are working in some yellow building due to this...
is this the reason????? i said so?
he told me it can also be possible because you haven't paid your previous bills of same no. in airtel i told him but it was prepaid so how is that possible??? he told we are sending a guy for re-verification kindly confirm your billing address. I gave him he asked me for landmark i told him near MC donalds he started making fun i spelled him thrice still he asked please spell MC donalds vodafone hire illiterate people ???? no re verification i called them again they told me we cant help you go to vodafone center and give the sim back


NOW

I am not getting calls, cannot call my previous sim is now dead my important no. is not working may be i could loose it i am in trouble. Who will answer this what about that Rs 250 security money???? No answer till.

After speaking to customer care executive on 21st may 2016, i sent an email to corpcare. [protected]@vodafone.com, requesting for tariff plan change. Received an automatic reply saying that my request would be processed within 48 working hours. Now it has been more than 48 hours and despite repeated follow ups with customer care and repeated email reminders to the concerned authority, no action has been taken. Every time i talk to customer care, i get a different answer from each executive. One person says it would be done immediately and the other says that the request was not recorded in the system. Every time i send an email, i only get an auto-reply saying they would revert within 48 hours. Finally i managed to create a complaint against their back-end team, in their record (Complaint #[protected]. However, even after repeated follow-ups with them regarding this complaint, they are not acting on this complaint. I am going through mental harassment because of their behaviour. Kindly help me resolve this issue by taking appropriate action against vodafone.

Regards
Shreeshail

On 11/05, /2016, Vodafone suddenly sent me a message "Silk pack is now active on your number, as requested. A 7 days rental of Rs 35 has been deducted." (Screenshot attached) Firstly, I have never heard of any Silk pack. I even checked Vodafone website and did not find anything. Secondly, I
never requested to activate any such service. If I do not know about a service pack, why will I ever activate it? I raised a complaint at Vodafone facebook website directly (because I know how uneducated and uninformed their customer service is). Here is the link of the same:

https://www.facebook.com/vodafoneIN/posts/[protected]?comment_id=[protected]&rep...⇄

Vodafone resolved the issue by refunding the money. But soon, just after a week, they suddenly deducted Rs 15 and activated another pack in my account without my consent. This one they call "Hotshot pack". (Screenshot attached. Seriously Vodafone, what do these do???) I again
informed Vodafone about this. You can see in the comments of the same post whose link is given above. They said it will be resolved. But this time I don't receive any solution. Instead, the very next day, they deduct a further Rs 49 for the same pack stating that it has been extended!!! So their customer service is so incompetent that they even neglect facebook complaints!!! Is this really the service you expect from a world class mobile company. They are nothing but a cheap service provider slyly stealing money from your account.

What else can I say if Vodafone commits the same mistake twice in two weeks, in spite of me complaining?

PS: This is just not me. Just search Vodafone Silk Pack and Hotshot Pack. You will only find complaints and NO Vodafone website explaining what it is. And I am not mentioning my mobile number here due to obvious spamming reasons. I am sharing my email ID instead - [protected]@gmail.com.
Let Vodafone contact me there should they decide to rectify the situation.

I had a vodafone postpaid connection from July'15 to December'15 after which i ported it to airtel. before porting i had cleared all my outstanding dues. but even after that I used to get repeated calls saying that 780 is due.
Yesterday I got a mail which stated that I should make payment immediately in order to avoid further action.
Payment done in order to avoid hassles. Each time I had requested for an itemized bill which Vodafone refused to provide me. So this is the reason why i had not made the payment. I still do not know why I had to pay 780 even after clearing all my dues. This is not expected of vodafone.

I work at the Capital Building, BKC, Mumbai
I am facing terrible coverage issues. The network keeps flcutuating and i cant have even a basic Conversation over my phone with anyone!

Its absolutely outrageous that having a coporate plan from Vodafone and the company not providing adequate coverage in one of biggest corporate centres in India!

I am attaching an image where Vodafone website itself shows pockets within BKC where there is "NO' Coverage.

The company needs to ensure it provides it customers the services they are paying for especially in a Metro!