Vodafone India Complaints & Reviews

Sir,
I am registering this complaint on behalf of my grandparent whose number is [protected].Vodafone is activating offers without the consent of the owner of the number Mr. Venugopal. On March 22 2016 Rs.100 was recharged for the same number [protected] .On the same day itself 67 rupees was deducted from this 100 rupees in the name of an offer which he did not request for. I feel pity to the way the customer care handles senior citizen without dignity, loots them and justifies their actions. (Today this customer care thug told me that I was too late to respond!! )This is the second time Vodafone is showing its devilry!!.I want this amount to be reimbursed . This is a humble request to Vodafone to look into issue relating senior citizens…
JAI HIND

Your termination of services to no. [protected] on 28th march.2016
Rajeev thatte 05:20 flag this message
To: vodafone1, vodafone, anushree.[protected]@vodafone.com, services, vodafone, vodafone india external, vodafonebillonmail.[protected]@vodafone.com cc: rajeev thatte, grievance redressal portal

Dear sir,

As requested by me in my email dated 28.03.2016, you have terminated your connection to the mob. No.[protected].

I am thankful to you for your early action.

Please send me bill upto yesterday at the earliest, so that i can make payment for the same.

Meanwhile i am lodging a complaint to the commissioner of police, mumbai, for giving me false bills till september, 2015, for mobile no.[protected] for calls i have not made, neither said number was in use, by me.

Please confirm in writing/ email termination of my no. At the earliest.

Thanks and good by to vodafone...!!


Truly yours.

Rajeev s thatte
B.Pharm (Udct-79), m.M.S.(Jbims-81),
Editor,
Mumbai dinank
Internet daily & radio station
G 11, suyog industrial estate, lbs marg,
Next to hometown, kanjurmarg(W)
Mumbai 400 083. India

Tel:[protected]
Mob:[protected]

Website: www.mumbaidinank.org
www.healthfoundationtrust.org
www.worldnetedu.org


From: [protected]@hotmail.com
To: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; anushree.[protected]@vodafone.com; vodafone.[protected]@vodafone.com; vodafonebillonmail.[protected]@vodafone.com; [protected]@hotmail.com
Subject: your information regarding termination of services to no. [protected]
Date: mon, 28 mar 2016 08:42:35 +0000

Dear sir,

You are doing lot of injustice on me by asking me outstanding payment of mob no. [protected].
I have physically surrendered this line in your gokhale road, thane branch in september, 2015.
However you have send me two months bills, during the period of which i was not using the said line as i had surrendered the connection.

I had informed you after receiving 1st month bill of rs.4500, that i have surrendered this line. Next month you continued service to the same number and send me another bill of rs.5, 000 approximately.

It is your mistake that somebody from your showroom or an outsider has used this mob.No. Illegally. All numbers dialled from this no. During this period are no way concerned with me.

I have send 10 emails to you on this issue but in vein. I have lot of correspondence done on email. You have terminated another line [protected] as i have not paid the bill for [protected].

I have received a sms terminating my another mobile line [protected].
If you desire you can terminate all services to no. [protected] from today.

Please inform me accordingly, today itself.

Illegally you are terminating my connections.
I am approaching tribunal for justice and fair practices by your company.

I was most respected holder of loop mobile since last 25 years. I was their customer since it was bpl mobile.

You are damaging my reputation by making falls allegations.

I am a cancer patient, undergone kidney transplantation.
Can i expect justice from your company?


Truly yours.

Rajeev s thatte
B.Pharm (Udct-79), m.M.S.(Jbims-81),
Editor,
Mumbai dinank
Internet daily & radio station
G 11, suyog industrial estate, lbs marg,
Next to hometown, kanjurmarg(W)
Mumbai 400 083. India

Tel:[protected]
Mob: 0091-[protected]

Website: www.mumbaidinank.org
www.healthfoundationtrust.org
www.worldnetedu.org


From: [protected]@hotmail.com
To: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; anushree.[protected]@vodafone.com; vodafone.[protected]@vodafone.com; vodafonebillonmail.[protected]@vodafone.com; [protected]@hotmail.com
Subject: reminder: request for termination of services to my no [protected]
Date: mon, 28 dec 2015 09:48:37 +0000

Dear sir,

You are neither solving my pending problem since september, 2015. This is end of december, 2015.

If you are unable to solve my genuine problem please terminate services to the number [protected] immediately.. This is the third time i am sending you this request.

Please act on it very fast. I am receiving telephone calls from your executives but all assurances of solving my problem are in vein.

Once again i request you to terminate all services to my number and inform me accordingly.

Thanks.


Truly yours.

Rajeev s thatte
B.Pharm (Udct-79), m.M.S.(Jbims-81),
Editor,
Mumbai dinank
Internet daily & radio station
G 11, suyog industrial estate, lbs marg,
Next to hometown, kanjurmarg(W)
Mumbai 400 083. India

Tel:[protected]
Mob: 0091-[protected]

Website: www.mumbaidinank.org
www.healthfoundationtrust.org
www.worldnetedu.org


From: [protected]@hotmail.com
To: nodal.[protected]@vodafone.com; appellate.[protected]@vodafone.com; anushree.[protected]@vodafone.com; vodafone.[protected]@vodafone.com; vodafonebillonmail.[protected]@vodafone.com; [protected]@hotmail.com
Subject: request for termination of services to my no [protected]
Date: wed, 23 dec 2015 11:48:47 +0000

Dear sir,

As you are not solving my problems, i request you to terminate services to my vodafone mob no. [protected] with immediate effect.

This is under protest of being charged me the calls on mobile no. [protected]. I have terminated the said number in september, 2015 and somebody else made std/ isd calls from the same number.

The said number [protected] was terminated by your sales person in your thane shop by taking a form filled up from me.

Please terminate services immediately. I will not be responsible for services continued today onward on this number.

Thanks.


Truly yours.

Rajeev s thatte
B.Pharm (Udct-79), m.M.S.(Jbims-81),
Editor,
Mumbai dinank
Internet daily & radio station
G 11, suyog industrial estate, lbs marg,
Next to hometown, kanjurmarg(W)
Mumbai 400 083. India

Tel:[protected]
Mob: 0091-[protected]

Website: www.mumbaidinank.org
www.healthfoundationtrust.org
www.worldnetedu.org
© 2016 microsoft terms privacy & cookies developers english (United kingdom)

My monthly plan rental is Rs375 from past 8 months and I always receive all my bills and information related to bill on my registered email as my preferred mode of communication is email only. My bill number is 55979651

But Vodafone has changed my monthly plan from Rs375 to Rs450 without informing me and asking me. On receiving the bills I asked them that you have charged me wrong and I have not received any communication from your side regarding change of plans and if the plan is deliberately changed by you the please revert with all the available plans so that I can choose the plan according to my usage. The current plan is changed without my consent and knowledge please revert this for current bill.

I got a reply from vodafone that the plan was changed for all corporate customers and a SMS has been sent to you on[protected] about the same and plan was activated on[protected].


On this I replied that "
I have not received any SMS from your side on any day regarding the change of monthly rental in my plan.

Also my vodafone app is still showing the plan rental as Rs375. I have attached the screenshot of myVodafone app which is still showing Rs375 plan.

Also when my preferred mode of communication is email and you guys are sending me bills on email then why this information was sent through SMS which I never received. If you want me to get informed about this decision you must have sent me an email."


For this also I got the same reply that the SMS was sent on 16-02-16 and it is for all corporate customers. They also said that they tried to contact me on phone but couldn't reach me.
So I called their customer care and asked to talked to the same person who dropped me email but they didn't allowed me.


I am raising this complaint for this concern only and wanted to ask vodafone the same questions
1) The vodafone application which they insist to download still shows my plan rental as Rs 375. there was no way I would have knnown that my lan is changed as I use my vodafone app for tracking my usage.

2) When my preferred mode of communication is email then why didn't I receive any email regarding change of my plan before activation.

3) As the information was really important why was I acceptance not awaited and sufficient time was not given to take a decision about change of my plan. Why did Vodafone changed my plan without my consent.

4) Last but not the least though I have not received any SMS which according to them hey have sent I wanted to ask that in today's time when the entire world is moving towards Facebook, twitter and watsapp no one uses SMS facility and when my preferred mode of communication is email then why are they sending me SMS. I generally receive 40-50 spam SMS a day and I don't bother to read them all. If vodafone seriously wanted to inform me about change of my plan then Why they didn't send me an email informing about the same. As it an important information and also they said that they have sent SMS on 16-02-16 and changed my plan on 18-02-16 means they gave only 2 days timeonly to respond this is insane.


I would request that my complaint should be solved before the billing period( which is 5th may 2016) end to avoid any late time charges.

I had been migrated from prepaid to postpaid service by Vodafone 5 months back. i have been given wrong information about rentals, and have been charged more in my bill. I made several complaints to them (Via 198 Tollfree number)since last 8 days but i havnt received a single call from them regarding my complaint, Instead they are calling twice or thrice a day since a week for bill payment for which my due date is 29 March 2016(Today). Today is my last day for bill payment, and if dont pay the bill they will disconnect my services. But i still dont have any clearance about the tarrif plan.
Also i would like to highlight one thing that i had been using 3g internet (1024 mb) during my prepaid services, i used to freely watch videos but never went out of data usage during that time. hardly some times data used to be completed just before 2 to 3 days before validity period. but since i migrated from prepaid to postpaid. my normal usage for the day was same, but the consumption of the balance data started increasing, in first month the data got complete before 5 days, 2nd month before 10 days, and 3rd mnth onwards the data started getting over 15 days before the validation period. so i stopped streaming any videos and also started keeping my mobile data OFF whenever not required. but to my surprise still the data was getting over within 15days. i guess they are doing it to extract more money from customers as they offer Internet BOOSTERS for 100-350 Rupees.

I had been migrated from prepaid to postpaid service by Vodafone 5 months back. i have been given wrong information about rentals, and have been charged more in my bill. I made several complaints to them (Via 198 Tollfree number)since last 8 days but i havnt received a single call from them regarding my complaint, Instead they are calling twice or thrice a day since a week for bill payment for which my due date is 29 March 2016(Today). Today is my last day for bill payment, and if dont pay the bill they will disconnect my services. But i still dont have any clearance about the tarrif plan.

I am getting calls from [protected]/ [protected] that your no. Selected for this and that since past 5-6 days. When intervened they use abusive languages. Please help in this regard. They often change no. So that nobody can block them.

My transaction id[protected] date is 08, March, 2016 I had paid by paytm recharge in Vodafone post paid number is [protected] and recharge amount is 900 but not successfull...that's why I have faced lot's of problem...and I have called Vodafone customer card number but he said to me...you asked by paytm customer PGI Refrence number...so please give me PGI refrence number

My mobile number is [protected]. I was using corporate plan e_connect_375. I was availing an unlimited internet plan (1 gb internet in 3g speed and thereafter in 64kbps) but all of a sudden, without any intimation my plan is changed to e_connect_399 and i am being charged for using internet beyond 1 gb.

I came to know only when i saw the bill. My request is to revert me back the amount which is charged for internet.

Dear sir/mam,

Got ported from vodafone (Number [protected]) to other service provider in december. I got the bill of december 15 & paid it via cheque 100772 dtd 25.1.16, amt 1141/-.Same is reflecting in my bank account. But after that vodafone people are harassing me that they have not received the payment & have been calling me like crazy. They are also sending executive to my residence.I have a mail which confirms that i have made the payment from there executive but still these guys are following up. The mail is as follows

Dear mr. Parekh,

Thank you for your email dated 13/02/16, regarding query for your mobile number [protected].

We regret the inconvenience caused on account of the same.

Further, we inform you that your above mentioned mobile number has been disconnected as per your request,

We also inform you that we have received the payment amount of rs.1141.0 and 1481.0 on 01/02/16 and 12/02/16 and it has been successfully updated.

And we assure you that further you will be not receiving any bill/call for your mobile number.

Mr. Parekh, given below is the service request reference number for your enquiry; in case you need to check the status on the same, you can share this number along with your cell number with us.

Service request number:[protected].

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,

Kiran mourya
Vodafone care
Contact numbers
For enquiries: 199 or +91-[protected] (Standard calling charges applicable)
For complaints / requests: 198 (Toll free)
E-mail: vodafonecare.[protected]@vodafone.com
Website: www.vodafone.in

What should i do if a professional company like vodafone does that.

Unsatisfied customer
Bankim parekh

Hi Team,

I have been using Vodafone services since last 8 years and 1 month back i have moved to Switzerland on my work permit. I have requested vodafone to activate international roaming on my mobile as i want to keep this number active. This number is registered in all my bank and credit card accounts and i am not able to use my cards as OTP is sending to this registered mobile number

I have sent around 10 mails to corpcare. mah but every time they respond to submit my address proof in pune. I am no more living in pune and i could not submit address proof from PUNE. But i have already mailed my PAN, passport, driving license and visa to corpcare to activate this number.

No one is responding to my mail . You don't value customer their needs.
I feel shame to be your customer since last 8 years.

I have been facing issue with my prepaid number and when I have called their customer care on 198, they told me to call [protected] for prepaid. When I had called this number, the representative told me to call 199 for prepaid. I called 199 and representative told me to call [protected] again for prepaid services. I spent almost 2 hours to get my issue resolved but nobody was able to provide me proper details.

I've requested one our your service providers to convert my DoCoMo sim to Vodafone and had a worst experience where they made my sim fit for nothing when questioned about activation no proper response was given.I'm from "Chittoor town" in A.P. Please fix my sim issue I applied for conversion to Vodafone with trust in you and is this your response please help me a way out .

I have been calling vodafone customer care for last one month.. they hav debited approx rs 400 from my balance without any reason and on calling they say that updates r not available ..balance was recharged on 19 feb.. i m calling repeatedly for last 1 month always they say matter will b resolved within a week..pls help i m not a billionare i understand the money value pls do something .. i will not leave these guy till they resolve my solution..

I'm a customer of Vodafone since 2015.
Recently tried to upgrade to 4G SIM on the date of[protected] on my number [protected] at customer care center in Kerala: Kottayam District, Athirampuza Vodafone care
Charged an amount of Rs.50/- as service charge (okay)
And I paid an extra 50/- for top up on the same date'
Old SIM was deactivated soon
But surprisingly, New SIM wasn't activated since a week!
And no top up! Customer executive says my current balance is minus nine!
So frustrating service such that I can't use my official number for a week (still) and they said a reason that they didn't get my ID proo[censored]ploaded(I had given a good hard copy on the date of 21st)
I will praise idea for their quick service, just a 4G upgrade took me just FOUR minutes, for which they requested to wait me for.plus, they didn't charge any so called service fee, and no need of ID proof
Completely disappointed by Vodafone service, ignorant, money looting and and still I don't have my Official number! Very disappointed with customer service center .
Requesting immediate activation, Refund, And, if you can't, immediate port to some other trustworthy networks.

With disappoinment;
Morris Sebastian

I am using Vodafone number ([protected]) and on 26th March 2016 I came to know that my postpaid bill has come around 1800.I have charged Rs 500 for a VAS by "d2c_verse_ipayy_250". I have certainly not Authorized any transaction online or via any Vodafone apps/popups for this charge. I spoke with vodafone customer care they said you downloaded one app two times in a day that cost totally 500. But i didn't download any app, I am continuously requesting Vodafone customer care to correct this wrong bill but they are not even ready to log a complaint about the matter. Request to correct this error and reverse the charge asap.

I am facing 3G network issue in Sector 71 Noida from last one year. I raised first complain on October 2015 and got response from Vodafone that they will fix the issue by 22nd December 2015 but again I received an SMS from vodafone stating that the complaint will be resolved by 20th February 2016. Till date the problem is not resolve. Pathetic 3g network is in Sector 71 noida. It fluctates between 0% - 30%.

I raised a request for port out on 20th March 2016 and got a call stating that vodafone team will visit on 21st March 2016. Till date nobody called me or contacted me and I am still facing same problem.

I hope consumer court form help me and take some action against vodafone. They launched 4G and you can see 3G is not working properly.

Thanks,
Manish

Sir, i have lost this no. dated 27 march 2016 with the cellphone of micromax spark 2, whose emei.no [protected] . Since it is ringing and no one is responding since yesterday .
kindly help me to trace this VODAFONE NO .[protected]. along with BSNL NO.[protected] since its a dual sim mobile phone.
The phone is lost in rajasthan i.e bharatpur city (321001).


REGARDS,
MANOJ KUMAR KATARA
M:[protected]

I ported my number from idea to vodafone.
Number is successfully transferred to vodafone on 10:12pm 26 march 2016, i got confirmation smss from both idea and vodafone(On alternative number).
1.) and still after 36 hours, my number is not active and i cannot use it.
2.) called vodafone agents at least 2-3 dozen times, and they always comes up with some new and creative reasons for not activating my number. They keep re-asking for the same information like my name, number, sim number, and address(Like they don't have it already).
3.) first it took 3 weeks to verify my address. I gave him my address 4-5 times, and he still manages to reach to an incorrect address, because their agents don't understand basic english like an address.

My number - [protected](Satyendra chaudhary)
Sim number -[protected]mnpsy
Agent's number - [protected](Gaurav sardana), [protected]

Dear sir,

My mobile no: [protected], this is on tamilnadu prepaid no same they will activated some value added service (Mobile acadamy service, follow pack, fashionbunny) without my knowledge same debited money from my main balance so take nessary action on this vodafone mobile providers.

Regards
M. Ramakrishnan

I took postpaid sim number [protected] on February 12th 2016, I told them to put basic pack Rs 149 but the executive Mastan in Labbipet branch Vijayawada had put Rs 449 pack, sim was not with me, I even confirmed with the executive about the pack. I couldn't use the sim since my phone is under repair and it took 40 days for me to retrieve my mobile from the repair shop. I received text message stating the bill as Rs 436 and Bill period is feb 8th to March 8th. I didn't use 1 call also, literally been cheated by the executive Mr. Mastan [protected].