Vodafone India Complaints & Reviews

I requested to migrate my phone number [protected] from postpaid to pre paid due to wrongly generated bill I complaint about the same with the customer care either they are not replied ot they said that system up gradation is going on and we are unable to provide any detail to you. My current bill is Rs.414 and I am ready to pay the amount, Accounting to the customer care executive we need to visit the store and try to clear the bill they said that we need to for full and final bill generation, I clearly told that I am not going to paid the extra amount as I am not using the services and sim is out of services. Immediately the do something in the system and resume the service though I do not want to use the postpaid services. Now services is enable without bill payment and they are tried to make the another bill for the next which I would not like to pay so kindly stop the services immediately and migrate my phone number [protected] from postpaid to prepaid. Thanks Vedprakash Sharma [protected]

Details- I am using prepaid vodafone SIM card. On 23/12/2015 I recd. one SMS from VM-611123 "1GB pe 1GB free! Recharge karein Rs 297 se aur paayein 2GB 3G data poore 28 din ke liye. Recharge kare ya dial kare*121*297#. Offer sirf aaj ke liye! ". So I recharged the same day with Rs.297.0 after which I got SMS saying "Your internet pack is active now valid upto 19.01.2016 23:59:59, Bal: 1024.00MB. To check balance, dial*111#. " However I didn't get the free benefit of other 1GB as per SMS recd. I waited till next day morning (24/12/2015) but no SMS recd. for free benefit. So I complained on number "198" & provided all required details as asked by CSE (customer service executive) & afterwhich I recd. SMS showing " Hello. Your service registration number [protected] is registered on 24-Dec-15 10.01a.m. We shall respond to your query by saturday 26-Dec-15 10.00a.m." I again waited till 26/12/15 but no one from Vodafone reverted (no calls no SMS). I wrote a complaint mail to "vodafonecare.[protected]@vodafone.com" in morning (11.52a.m.) seeking a solution. Afterwhich I received a call from (+[protected] at 1.37p.m.). That lady again asked me all details which I gave & she said someone will revert. After waiting till evening I received a SMS saying "Hello.In response to your complaint no [protected] we were unable to reach you on your mobile to give an update. Please call 199 for an update" (time- 5.18p.m.) Surpirsed with the content of SMS ( as I have not received any call from Vodafone), I again called on 198 & the CSE told me that I have not answered their call. On arguing he told me to send snapshot of the SMS which I have recd & CSE will revert in 24 hours. I did the same at his provided address by email (time- 6.07p.m.) & waited. Till today 29/12/2015 morning I didn't get any SMS or call from Vodafone. Again I sent an email (10.01a.m.) but no one reverted. Frustated I again called 198 & to my surprise that lady repeated the same old story that their system is showing no details of free net benefit. On arguing she told me to send the mail with screenshot again to their email. On me asking whether they have not received my earlier mail (dated 26/12/15) she didn't replied anything. Then she told me to go to any vodafone gallery to resolve this issue. On refusing she didn't replied anything. So I told her that I only have the option to go to consumer forum & on that also she didn't replied anything. To summarize all this it gives a picture of false commitment by service provider Vodafone, negligence in reverting by mails, phonecalls & writing wrong statements in their system. I am frustrated with all this, always customer has to chase them. They are very quick in cutting money from account for any service, but when it comes to giving service they are simply not bothered. I hope to get help from the concerned ASAP. Niwant Jani ([protected])

Dear sir I am new customer for vodafone i will purchase new connections to vodafone 21 /12/2015 and i will pay to 250 rs. but he is not a start to my new connections and not a response to my call . my new connections detail purchase no [protected] receipt no 80234 sim card no[protected]

I am facing network problem with Vodafone postpaid connection, due to which they were posting more bill on my account. Almost 10 times I have sent mail and tried around 30 times to call customer care for register complain on the same, but there is no response. Whenever I am getting call from customer care on the same, they were raising new request but there is no further communication on the request. When I mentioned that I will not pay the bill, customer support people rudely behaved with me. Please help me out in this, so that I can come out of this issue. Name: Swati Singh Number: [protected] Email Id: swati.pooja.[protected]@gmail.com Thanks in Advance Swati Singh

I have purchased SIM[protected] mobile no.[protected] from Indore, Rambaugh, Indore (Madhya Pradesh). I am staying at 29, Juni Kasera Bakhal, Indore. But when I recharged yesterday for 3G internet of Rs.52/- yesterday and Rs.51/- for mail balance for calling. It was showing Roaming. Kindly do the needful to make the same a native (Home Town Indore), so that it will not charge higher. I am using this only for internet. Naresh Damniwala

I purchased a new sim on 6/10/2015.I did not got any confirmation call from the company and I already paid or my number.I paid Rs. 1250 for allotment of my new number i.e [protected] and the number is still not activated and is assigned to some other party. I need the same number or I will complain it in the Consumer Court Of India

My Vodafone number is [protected] and just before I got a text that a pack named 'Namkeen pack' is activated to my number and it will cost amount of Rs.35.00. I have not requested for activation of any pack even I don't know what the hell this pack is. So kindly deactivate this pack and don't charge for this. It is really the worst way to fool your customers or having a financial fraud. Please deactivate on urgent basis and don't charge or I will discontinue my connection.

I purchased a new sim card before two months and from 25th Dec 2015 its not working and I can not even make a call as well as not receive also. I visited customer care office ; then a person told me to pay 25 rupees to get sim activated again. Why my mobile phone number is operationally not working ? I didnt got any response from vodaphone compaint section also ..didnt recieve a single call from comany on alternate number also.. please help me as early as possible !!! I am thinking to change my service provider. Start my sim card most early... its really an urgent complaint. Vodaphone phone number : - [protected] alternate phone number :- [protected]

After communication from one of Vodafone executive am agree to convert my pre-paid SIM card [protected] to postpaid on 25th December. And my SIM card is seems to inactive from 27th Dec Sunday evening. I am tired to call 117 (Tele-verification) dept. But still my number is inactive after successfully completion of tele-verification on Monday evening. All executive are share false information regarding activation. I am unable to use my number from last Sunday, it is near about 48hr, still inactive. No-one will give correct information regarding activation.

Its been 2 weeks since i have asked to transfer my postpaid number to prepaid, there has been no updates on it. Feels like disconnecting all services of vodafone

A balance amount of Rs. 15 has been deducted on my number [protected] saying that a Glam Zone pack has been activated when in fact I have activated DND on my phone and I have entertained no such request. This is the second time this month that my balance was deducted. Last time it was Rs. 75. This is getting very annoying. I am being cheated of my money every time by Vodafone without a reason. I just want a refund at the earliest!!

Dear Sir, my balance of rs70 has been deducted due to activation of two unwanted services rs 35 each on 25th and 28th dec.i tried customer care n as per my request dey deactivated d services n said money will be refunded.but sorry to say sir, i cudnt get my money back till now.my no is Vodafon odisha [protected] . kindly give my money back.TY .

Offering Recharge of Rs.18 as 121 Dialing but not gives Benefit as Given vodafone to vodafone 10 p per mintue . Then i call to the 198 complaints the told me we not gives you the benifites and refund also . and chouse me this vodafone limited company . i have prof all of these as follows - 1 ) mobile call 198 Recording with time and date 2) video recording of [protected] sim number and ivr with time and date 3) Photos about sim number and vodafone sim pocket with time and date 4) Recharge bank statement and Date and time

Hi, I lost my phone with sim number [protected]. I am unable to block my sim as Vodafone customer care is down. Kindly block above number. Regards, Ketki Desai

Dear sir i had a postpaid vodafone No [protected] from 2012. But in the month of may 2015 i had converted my postpaid number into prepaid. After that the security money and my advance balance money (Approx Rs 700/-) which should be given back by vodafone to me was not return till date. sir after taking a lot of correspondence with customer care and concern authority i was unable take my security money. pl solve this issue urgently my contract no is [protected] and email ID [protected]@gmail.com for further correspondence.

Mera sim no [protected] h jiska duplicate sim date 28/12/2015 ko mene vodaphone store near amaltas hotel a.b.road se receive kiya 12:10 pm jo evening 8:15 pm tak activate nahi hua h aaap se anurodh hai ki aap mera sim activate kare, kyoki mera kaam rukh gaya h, , , , apke vodaphone store ab road par me 8:00 gaya jaha ms mitali vankhede ji se baat hua unhone mujhe kaha kal 29/12/2015 12:00 pm tak bhi apka sim acivate nahi hoga server down hai ...please help

I am customer of Vodafone from last 3 years. 4 months earlier they blocked my sim without any proper reason and asked me to convert it postpaid. After doing as they said i converted it into postpaid after paying Rs 300. After converting also they have disconnected it three times. Every time i have to submit documents to their office which is 60 Km away from my place causing total of Rs 600 in travelling. Apart form economical loss i have faced lot of mental stress due to this, as this is the only number i am using fro last 3 years. It has caused many problems to me. This time again they have removed their sim connection.

I am using 2G unlimited data pack.. i get a data at very low speed only after 5 r days... i am using this vodafone sim to my laptop mobile modem for internet.. depends on the slow speed of network, i can't open just simple google chrome also.. please consider my complaint and raise my network speed as soon as possible...

On 27th Dec'2015 the Namkeen Pack is activated in this number without my permission & deducted Rs-35/- for One week. I am not subscribe this VAS Service. This robbery should be stop & arrange to return the deducted amount immediately. Please look into this unwanted service pack. Please take immediate action and credit Rs.35/- to my account immediately. Without my permission How you have deducted the amount.

Hi, Vodafone India is giving me inflated bill for last two months. They are automatically activates VAS packs and charging for them. And some roaming packs were not activated on time, as directed by me. Because of that I had to pay heavy charges. And even I am asking break up of the bill, they are not providing that as well. Email: [protected]@gmail.com Numbers: [protected], [protected] Thanks, Gaurav Rai