Vodafone India Complaints & Reviews

the Namkeen Pack is activated on my number without my permission & deducet Rs-25/- from my account without my permission and without my knowledge and when I call customer care executive he misbehave with me and abuse me. I first receive the text message regarding this service in which it is clearly said that if I don't want this service I have to send a message to 155223. After I follow the procedure and send stop message to 155223 to stop this but even after that I received a message today of activation of this service and 25Rs was deducted from my account. I am in the state of mental shock that how Vodafone unreasonably without the permission of the owner can change for this service. This is clearly a breach of service on their part.This robbery should be stop & arrange to return the deducted amount immidiately. When I called customer care executive he even said tht he don't have records. Please look into this unwanted service pack.

I've been using Vodafone prepaid sim for a year or so.And this is the third time this is happening.I got a message that I had subscribed to Social Book service and deducted 90rs.I didn't subscribe to anything.This message shows up automatically and gone is my balance.And they really had something called customers care, they should have atleast sent a message describing the features of the subscription.Someone should sue them.Should Port my number soon

My Vodafone [protected] Often ur services interrupt Though making complaints No response and c care Unable to give proper answer I am willing to switch other S provider pls suggest me Hassan

I switched my mobile Postpaid connection to Prepaid around 3m back, and the refundable deposit of Rs.300/- that was collected at the time of my postpaid connection is still pending, although their T&C's say that it will be sent within 45 days of switching connections. I have paid 3 visits to the VF store in my locality, and everytime they send an email to some dept, and assure me that the amount will be refunded soon. Last spoken, the rep told me that there is some issue with his system/server, and the payments are not going through.

Hellow sir, please help me to check this number [protected][protected] to[protected] all call details please send to me my mail address [protected]@gmail.com

Sir, I have my vodafone number [protected] and as per refers scheme 1 year unlimited free by vodafone i refered [protected] as known MGM service in vodafone but after15days activation of this number still this number is charging @ 30paisa call rate i talk vodafone executive on 198 more then 4-5 times they told me for wait 5 day every time & commit surely activate but all time commitment is broken till date & till date this free service not activated on my number and when i call executive they transfer my number on 121 self and do not give a solution. i also mail this complaint to nodel officer & zonel officer but why all forwarding +5day every time i do not understand. all other get free service immediate but this problem presist with me only even after having more then 15 days activating this new number in vodafone regards; bharat sharma [protected]

I have paid and recharged my mobile no.[protected] for rs.250 today in Vodafone thru sbi internet bank.However i havnt received the recharge amount in my said cell phone.The transection reference is ad under : State Bank Internet banking. Transaction Ref No IG0BDVTLN2 for Rs.250 on 17-DEC-15 16:57 Please confirm the receipt and give me balance accordingly.

I requested to migrate my phone number [protected] from postpaid to pre paid due to wrongly generated bill I complaint about the same with the customer care either they are not replied ot they said that system up gradation is going on and we are unable to provide any detail to you. My current bill is Rs.414 and I am ready to pay the amount, Accounting to the customer care executive we need to visit the store and try to clear the bill they said that we need to for full and final bill generation, I clearly told that I am not going to paid the extra amount as I am not using the services and sim is out of services. Immediately the do something in the system and resume the service though I do not want to use the postpaid services. Now services is enable without bill payment and they are tried to make the another bill for the next which I would not like to pay so kindly stop the services immediately and migrate my phone number [protected] from postpaid to prepaid. Thanks Vedprakash Sharma [protected]

Details- I am using prepaid vodafone SIM card. On 23/12/2015 I recd. one SMS from VM-611123 "1GB pe 1GB free! Recharge karein Rs 297 se aur paayein 2GB 3G data poore 28 din ke liye. Recharge kare ya dial kare*121*297#. Offer sirf aaj ke liye! ". So I recharged the same day with Rs.297.0 after which I got SMS saying "Your internet pack is active now valid upto 19.01.2016 23:59:59, Bal: 1024.00MB. To check balance, dial*111#. " However I didn't get the free benefit of other 1GB as per SMS recd. I waited till next day morning (24/12/2015) but no SMS recd. for free benefit. So I complained on number "198" & provided all required details as asked by CSE (customer service executive) & afterwhich I recd. SMS showing " Hello. Your service registration number [protected] is registered on 24-Dec-15 10.01a.m. We shall respond to your query by saturday 26-Dec-15 10.00a.m." I again waited till 26/12/15 but no one from Vodafone reverted (no calls no SMS). I wrote a complaint mail to "vodafonecare.[protected]@vodafone.com" in morning (11.52a.m.) seeking a solution. Afterwhich I received a call from (+[protected] at 1.37p.m.). That lady again asked me all details which I gave & she said someone will revert. After waiting till evening I received a SMS saying "Hello.In response to your complaint no [protected] we were unable to reach you on your mobile to give an update. Please call 199 for an update" (time- 5.18p.m.) Surpirsed with the content of SMS ( as I have not received any call from Vodafone), I again called on 198 & the CSE told me that I have not answered their call. On arguing he told me to send snapshot of the SMS which I have recd & CSE will revert in 24 hours. I did the same at his provided address by email (time- 6.07p.m.) & waited. Till today 29/12/2015 morning I didn't get any SMS or call from Vodafone. Again I sent an email (10.01a.m.) but no one reverted. Frustated I again called 198 & to my surprise that lady repeated the same old story that their system is showing no details of free net benefit. On arguing she told me to send the mail with screenshot again to their email. On me asking whether they have not received my earlier mail (dated 26/12/15) she didn't replied anything. Then she told me to go to any vodafone gallery to resolve this issue. On refusing she didn't replied anything. So I told her that I only have the option to go to consumer forum & on that also she didn't replied anything. To summarize all this it gives a picture of false commitment by service provider Vodafone, negligence in reverting by mails, phonecalls & writing wrong statements in their system. I am frustrated with all this, always customer has to chase them. They are very quick in cutting money from account for any service, but when it comes to giving service they are simply not bothered. I hope to get help from the concerned ASAP. Niwant Jani ([protected])

Dear sir I am new customer for vodafone i will purchase new connections to vodafone 21 /12/2015 and i will pay to 250 rs. but he is not a start to my new connections and not a response to my call . my new connections detail purchase no [protected] receipt no 80234 sim card no[protected]

I am facing network problem with Vodafone postpaid connection, due to which they were posting more bill on my account. Almost 10 times I have sent mail and tried around 30 times to call customer care for register complain on the same, but there is no response. Whenever I am getting call from customer care on the same, they were raising new request but there is no further communication on the request. When I mentioned that I will not pay the bill, customer support people rudely behaved with me. Please help me out in this, so that I can come out of this issue. Name: Swati Singh Number: [protected] Email Id: swati.pooja.[protected]@gmail.com Thanks in Advance Swati Singh

I have purchased SIM[protected] mobile no.[protected] from Indore, Rambaugh, Indore (Madhya Pradesh). I am staying at 29, Juni Kasera Bakhal, Indore. But when I recharged yesterday for 3G internet of Rs.52/- yesterday and Rs.51/- for mail balance for calling. It was showing Roaming. Kindly do the needful to make the same a native (Home Town Indore), so that it will not charge higher. I am using this only for internet. Naresh Damniwala

I purchased a new sim on 6/10/2015.I did not got any confirmation call from the company and I already paid or my number.I paid Rs. 1250 for allotment of my new number i.e [protected] and the number is still not activated and is assigned to some other party. I need the same number or I will complain it in the Consumer Court Of India

My Vodafone number is [protected] and just before I got a text that a pack named 'Namkeen pack' is activated to my number and it will cost amount of Rs.35.00. I have not requested for activation of any pack even I don't know what the hell this pack is. So kindly deactivate this pack and don't charge for this. It is really the worst way to fool your customers or having a financial fraud. Please deactivate on urgent basis and don't charge or I will discontinue my connection.

I purchased a new sim card before two months and from 25th Dec 2015 its not working and I can not even make a call as well as not receive also. I visited customer care office ; then a person told me to pay 25 rupees to get sim activated again. Why my mobile phone number is operationally not working ? I didnt got any response from vodaphone compaint section also ..didnt recieve a single call from comany on alternate number also.. please help me as early as possible !!! I am thinking to change my service provider. Start my sim card most early... its really an urgent complaint. Vodaphone phone number : - [protected] alternate phone number :- [protected]

After communication from one of Vodafone executive am agree to convert my pre-paid SIM card [protected] to postpaid on 25th December. And my SIM card is seems to inactive from 27th Dec Sunday evening. I am tired to call 117 (Tele-verification) dept. But still my number is inactive after successfully completion of tele-verification on Monday evening. All executive are share false information regarding activation. I am unable to use my number from last Sunday, it is near about 48hr, still inactive. No-one will give correct information regarding activation.

Its been 2 weeks since i have asked to transfer my postpaid number to prepaid, there has been no updates on it. Feels like disconnecting all services of vodafone

A balance amount of Rs. 15 has been deducted on my number [protected] saying that a Glam Zone pack has been activated when in fact I have activated DND on my phone and I have entertained no such request. This is the second time this month that my balance was deducted. Last time it was Rs. 75. This is getting very annoying. I am being cheated of my money every time by Vodafone without a reason. I just want a refund at the earliest!!

Dear Sir, my balance of rs70 has been deducted due to activation of two unwanted services rs 35 each on 25th and 28th dec.i tried customer care n as per my request dey deactivated d services n said money will be refunded.but sorry to say sir, i cudnt get my money back till now.my no is Vodafon odisha [protected] . kindly give my money back.TY .

Offering Recharge of Rs.18 as 121 Dialing but not gives Benefit as Given vodafone to vodafone 10 p per mintue . Then i call to the 198 complaints the told me we not gives you the benifites and refund also . and chouse me this vodafone limited company . i have prof all of these as follows - 1 ) mobile call 198 Recording with time and date 2) video recording of [protected] sim number and ivr with time and date 3) Photos about sim number and vodafone sim pocket with time and date 4) Recharge bank statement and Date and time