Vodafone India Complaints & Reviews

Hi, My name is Nithin, I applied for a postpaid sim ([protected]) at Vodafone Mini Store, Chandanagar. A few days later, i started receiving messages stating that my documents were not proper and i need to contact 111 to avoid deactivation. I contacted the customer care, who said they cannot help me in this issue and i need to visit the mini store. Soon after, my outgoing calls were barred and later on my incoming calls. The next day after my sim stopped receiving signals, I visited the mini store to enquire the reason. I waited for a good 1 hour before they opened the store at 11:00. Then on checking the database, they found that a personal had visited my residence for bg verification and found that I have changed my address on Dec 1. The color of my house was stated as white. I have neither got any call nor did any personal from their side visited my residence for verification. The color of my house is blue. The same day I was promised that a personal from their end would visit my residence else they would refund my money. The personal did not visit that day. The store is situated very far from my home and it is very difficult for me to visit their store every time. The following day i called up on their number which they did not respond as it was a holiday (Saturday). On Monday i revisited the store and asked to refund the money as there was no proper service from their end. They hooked me with the manager on call who talked very irresponsibly. When I asked for a refund, he said that I have to wait for their service and cannot get a refund. When I said I would launch a consumer complaint he said I cannot do anything against him and he would receive no harm from it. In fact he just challenged me to go and launch a complaint which could harm him in any way. I cannot let go of this embarrassment and struggle I had to go through just cause of fault from their end. I had to roam around their stores for more than a week due to faults from their end. I launched multiple complaints, but there was no reponse at all. I then approached the mini store for the last time and then asked for the refund. I returned them the sim thereafter saying I do not need their sim and the manager asked to do so. I left disappointed with Vodafone. I am now charged a bill of 1000/- rs and they are now processing legal action against me for non payment. I simply cannot let go off my rights as a consumer and make the payment o my hard earned money for such a service. Please help. My current number is [protected]

[protected] cancelled my sim no permanently after sending one message my cancelled no was [protected] my mobile number 1846 All Call & Massage lost one Massage ( What Regain Solution Me Sir..Please Please Sir Please Help Me Sir... Thanks Best Regarding Jatin bhalala [protected]

Plz sir my request for my plan change. Vodafone sales boy wrong information me & wrong postpaid plan. So vodafone store & mini store not helping & ignore me and mis & ruth talking me. Wrong information your vodafone s. E. So my plan is change not be change company. . .

Dear Vodafone, Im having a postpaid connection-[protected] taken an nanganallur, Chennai store. Today now at 7.50pm I have went to the store to pay my bill those store people have already closed & I argued before 8pm how u closed they replied me we will close by 7.30pm who are u to ask? They have pused me out I have fallen in my wifes shoulder. this is the way u train ur bloody people?is this the way u treat people? Any one in INDIA having right to touch other persons except police.Even PM of India also having no right to push any one. I'm having all the visuals nd Photographs with me I'm going to release those to press nd social media tomorrow itself. This is the second time I have faced the problem with the same nangallur store people u can check my previous compliant also. I need immediate explanation from u people I won't leave u all this time

I am using Vodafone postpaid connection. I have opted for a full DND on my numbers but still I am receiving at least 10 marketing calls / sms every day. I am making complaints to Vodafone started from Customer and now to Appellate Authority however, every time they are closing my request without giving any resolution to my problem. They are not even giving me a call to understand the problem or to provide me the solution to this issue. It is very disheartening to see Appellate authority also not providing any resolution and just closing the complaint without resolution.

I have got 5 vodafone connections and somehow or the other, I have been consistently facing problems. Last month, I was wrongly billed 6800 Rs as internet charges on international roaming, even though I have never used it. Vodafone is taking customers for a ride and expecting them to pay for something which hasn't been used. But I am not going to accept it lying down. Either vodafone accepts their mistake and reverses this amount or else I will go for number portability of all my 5 numbers. Will wait till 27July for resolution.

Yesterday iam pay two vodafone no bill by online. Iam pay the bill using freecharge app. The payment is success in freecharge app. But still now not upadated in vodafone system. Iam so many time complaint in 199. But i dont get a proper resolution. Also Iam contact freecharge app they said, the transaction is success and the payment is transferd to vodafone. Details are given below [protected] customer name ashiq salim. Amount paid rs 2100. Transaction id from vodafone is DOXW[protected] [protected] customer name is rajesh thomas.amount paid rs 400. Transactio id from vodafone is DOXW[protected].

around 20 days back i wanted to port my uttrakhandh number to noida's number but i was told after 1 week when i went to the store that its not possible in prepaid number you will have to change your number to postpaid first. i filed my documents and made the payment . there was some misunderstanding regarding the portablity situation so within half an hour i told them to cancel my request instead i'll take a new number. they told me that when the verification will be done ask them to cancel the request. its been 10 days since i'm roaming around in the vodafone store and making thousands of calls to vodafone care. either of them is not helping infact telling me to call or visit the store.

Hi, its been one month now still have not resolved m couple of issues. always delay in responding and giving wrong commitments. after escalating no response. there are couple of complaints raised[protected],[protected]. now am able to call to anybody. and have been using two numbers since almost 9 to 10 months. Kindly help me in this regards. i have attached couple emails for your reference. thanks, Hi Team, Its been almost one month now but the problem not been resolved yet. what you guys are doing, i think waste of sending emails to you and also waste of my time. if you can't resolve my issues let me know. there are couple of emails that i have forward for your reference. thanks, [protected] Forwarded message[protected] From: Mopuri R Date: Thu, Jul 23, 2015 at 3:21 AM Subject: Re: Reactivation ( [protected] - [protected] ) To: corpcare.[protected]@vodafone.com Hi, Thanks for ur response. Am very limited to access to my emails. Will reapond to ur email some time later. Plz go ahead and active out going calls today atleast for both numbers. As i informed you regarding waiver amoumt that i received from email nodal dept says that 535 rs they will be going pass the waive. That email i forward u soon. Plz reapond to that email. Thanks, On Jul 23, 2015 10:18 AM, wrote: Dear Raman, Thank you for your email dated 03/07/15 about cancellation request for your VodafoneMobile number [protected] With reference to the telecom with our representative, we understand that you would like to continue the service with Vodafone and hence your request for cancellation is not been processed. Kindly note that your wavier have been passed for both of your numbers. Thank you for continue with Vodafone service. In case you need further assistance, please do call or email us. We shall do our best to help you. Happy to help, Rizwan. Corporate care Contact numbers Vodafone Care: 199(chargeable for agent access @50ps/3mins) or +91- [protected](standard calling charges applicable) For complaints/requests : 198(toll free) Fax number : +91-[protected] Email : corpcare.[protected]@vodafone.com Website : www.vodafone.in ________________________________________________________________________________...⇄ On[protected]:54:17; From: [protected]@gmail.com; To: [protected]@searchengineconsultants.co; ; ?CC: vodafonecare.[protected]@vodafone.com; corpcare.[protected]@vodafone.com; ; Subject: Re: Reactivation ( [protected] - [protected] ); Hi Team, I just wanted to inform you that the waiver has not been processed for [protected] and 150 Rs waiver processed for [protected]. when i called customer care they told me that they is not waiver processed for [protected]. then why yesterday they committed waiver for 400 Rs [protected] and 250 Rs [protected]? let me know why there is miscommunication. Thanks, Ramanjaneyulu.M [protected] On Thu, Jul 2, 2015 at 4:49 PM, Mopuri R wrote: Hi Bhavani, As we discussed over the phone regarding my Vodafone connection reactivation and waiver. Please go a head and re-activate both the numbers and also provide waiver. Waiver Details: No# [protected] - 400 Rs/- No# [protected] - 250 Rs/- Please let me if you have any questions. Thanks, Ramanjaneyulu.M On Thu, Jul 2, 2015 at 6:54 AM, Bhavani wrote: Hi Sir This mail is regards for your postpaid number reactivate ( [protected] – [protected] ) Regards Bhavani.S Backend East Retention Team -- Regards, Nagaraju Gandlur -- Regards, Nagaraju Gandlur -- Regards, Nagaraju Gandlur -- Regards, Shravan -- Thanks & Regards Ramanjaneyulu.M +91 [protected] -- Thanks & Regards Ramanjaneyulu.M +91 [protected] -- Thanks & Regards Ramanjaneyulu.M +91 [protected]

dear sir last month to will chek my blence and tft plan so last month i go to vodafone stroe Gandhi nagar and i will tel to i want law price plan for std and local so his is tel 12 rs rechager so 28 day plan but after 15 days to come massege from vodafone customer care to you plan fo 15 day i will call coustomer care so his tell my plan thins not your so after will rechager 33 rs all std and local 40ps. but 10 day after my local call is 40 and std call is per second 2 ps so what is this vodafone company siting vodafone evry time siting me pls can
thoerwise i comple indian informeton in
paras [protected]

On 11th of july I received a call, ask for providing ATM cum Debit Card No. he said that he was calling from SBI. By mistaken I have given him my card no. Immediately amount of Rs. 4999/- was deducted from my account . I request you that is was a fake transaction kindly refund me my amount back to my account no. [protected]. I had already given the complaint to your office previous two times but so far as no reply was received .Kindly consider my request and oblige.

Sir,


Regarding to above subject the vodafone tower utum900 rent is not paid since from 4 years.

The tower site is at hemavathi circle, chakenahalli grama, yediyur hobli, kunigal taluk, tumkur district, karnataka state.


A tower code vodafone tower utum900 is sited at the above address which belongs to the shanthamma w / o late. Narayanappa, hemavathi circle, chakenahalli grama, yediyur hobli, kunigal taluk, tumkur district, karnataka state. We are decided to construct the building so please pay the rent bill for 3 years and vacat your tower.


Attach the file


Vodafone utum900 aggrement scan copy


Important mainly because it was sent directly to you.
Click to teach gmail this conversation is not important.


Address:

Shanthamma w / o late. Narayanappa,

Hemavathi circle,

Chakenahalli grama,

Yediyur hobli,

Kunigal taluk,

Tumkur district,

Karnataka state.


Ph no=[protected].

Email :[protected]@gmail.com

Name: girish s / o shanthamma.


Reply as soon as possible.

Dear sir, Mobno.-[protected] I have Activated 499 Plan last months and give me 500 3g data usges. last night 11.20 PM i was check DATA BAl to 199 it gives yours 71.49MB free usges balence. then at morning vodafone msg me your net plan is over and use 66.85 excess in 1to 29 days i uses 429 mb and only last night (12hr) use 71.49+66.85=138.34 mb its totaly wrong I am Tanking with customer care It is not Gives Satisfied answer .she is very dum. there request Id is[protected]. this is PLAN change/Talking with this girls reference. even she is not transfer my phone to any team lead. If your services goes worst then there no option to me change other n/w I want back My data . Give Me response on phone to know more

Total deducted amt of Rs 200/- Again deducted of rs 50 / - from my mobile balance on 21. 07. 15 now i am totally disappointed and thinking that if not solve that problem i will close this vodafone sim. . . Sub - not any response from vodafone co. Dear sir i had already complaint against vodafone co. Regarding deducted amount. For it vodafone co. Reply me that your deducted amt will be refund but till date not update my mobile balance. By the way vodafone co. Message are mention below : - - - dear customer, your waiver of rs 45 against the service dnld - p_sal_lamef_f - 45 - sm has been processed and will be update in your account today. . . So request you please solve the my problem as soon as possible. . . From d. K. Biswas ph - [protected]

dear sir/madam Purchase done by others from my sbi viza debit card no.[protected] in two tims. (1) purchase Worth rs 2500 on POS 22317740 at VODAFONE BILLDESK MUMBAI IND txn#[protected] on date 11/07/2015 05:13 pm (2) purchase worth rs 2400 on POS 22317740 at VODAFONE BILLDESK MUMBAI IND txn#[protected] on date 11/07/2015 05:20 pm please refund this transection in my account other wise I will take Court of laws action. Your faithfully Arun Kumar Mehta SBI a/c no. [protected] [protected]@gmail.com Mob.no.[protected]

I had shifted to vodafone from Reliance a couple of months back. But my vodafone connection gets deactivated every 15 days and I get the message" We were unable to meet you ay your billing address inspite of multiple attempts" This is inspite of me personally submitting my address proof twice at the vodafone store / mini store. Please let me know if you do not want new customers I will port out. But please dont harass by unnecessary deactivating connection again and again. Now have lost all the patience and hence please let me know my porting code. Reliance was 10 times better than vodafone.

Hi this is Kangesh Prabhu, my sister is using prepaid number in vodafone -8098In Vodafone in USSD option *111# its shows as some options like 1.Rs99 off-pizza & some options etc. I used to press 1 in that option without any confirmation they deducted Rs 40 in main balance. this is very cheepest way to earn money from customer.I need my money back

Hi, Tried enquiring on bill for my post paid number. Though i chose paid call option...was made to wait for 4 mins before Guy called Amol came on line, heard half query and transferred to prepaid where response came at 9th minute.and then apologies and transfered back to post paid..from where it was endless wait. Gave up at 30th min.why shud i pay

My bill limit 1400 rupees but vodafone generated 2725 bill amount i paid already as good will customer but I want reward of[protected]=1325 rs as right and vodafone send me mail of 1400 my credit limit so how can increase to much bill amount and what definition of LIMIT? Please do needful help

I wanted to change my number from prepaid to postpaid. So their executive came to my place and gave me the sim and took all required documents on July 13th 2015. My sim card is still not activated, they haven't even put my request for the one. The executive's name who called me is Rahul Pandey ( [protected] ).