Vodafone India Complaints & Reviews

29/07/2015
[protected]
Just switched on mobile data of phone for quick max 17 secs and was charged Rs 46 .
Without any browsing, no download, no pings, i was charged so high for so less time.
Also need to mention major internet apps are unloaded already from my mobile so I am still not able to understand where was this huge amount of data consumed!!!.
This has been happening for past few days, no more data use from my end still being charged so heavily and being shown high amount of data usage.
Resolution: need clear understanding on where did i actually consume my data, given the fact I had no downloads no major apps on . And hence request for refund coz I m feeling vodafone has cheated me on this.

My Vodafone mobile number [protected] outgoing barred without any reason since today morning when I called coustmor care they demand me to deposit 500 rupees in Vodafone store as a security deposit I deposited the amount in Punjabi BAGH store but still my outgoing is barred I m enable to do some urgent calls that's why i am suffering lots of loss in my work

Sir i was cheated by the vodafone agent. He represented a false scheme to me. And also he handed me over a defected piece of postpaid sim card as he just only wanted me to buy the sim. I also visited the help centre but they didnt helped me. Please help me.

I submitted relevant papers to baguiati vodafone center in order to change my post paid no [protected] to prepaid since i am going to stay in bangalore for next two years, they have issued me prepaid sim also and assured me that my prepaid no will be activated within 72 hrs. But the prepaid service was not started as assure on .14/6/2015

ultimately i had to continue with postpaid service and incurred extra expenses,

DEAR SIR, YESTERDAY i.e. 28/07/2015 between 3.00 pm to 4.30 Pm, there was a FRUAD transaction from Syndicate Bank, Port Blair, A/c No. [protected] for an amount Rs. 5000.00. without my permission & knowledge. So Sir it is my request to kindly block the amount and refund the same amount in my said account No. please. If the same amount is credited in my account, I will always be thankful to you. My ATM first four Digit No. is 4033 and last four digit No. 5618

To, Customer Service Manager, Vodafone Subject: Pathetic Service by Team UNO. 3 Weeks Number Not activated. Respected, I have applied for a cooperate connection (Number: [protected]) 3 weeks before; which is handled by UNO team of Mumbai, but still the SIM has not been activated. False promised from the team members named Sachin, Riddhi, Sneha & Pradeep N numbers of times but still customer is facing the problem. After submitting the documents Sachine & Riddhi conveyed that it will activate within 48 hours, which never happened. The reason was there is a black out and system updation due to which the application was not processed. Team apologized and said now the system are up and running and it will activate in next 48 hours. Phone verification done and then got a message your application was not approved due to address verification. Called up UNO team to know the reason and came to know that in the application form they have written wrong address instead of 7/16, written by their executive as 7116. Again apologized by Miss Shena & Mr. Pradeep and assured we are the so called “Managers” and will get it activated by 48 hours. Again phone verification done and again got a message that application got rejected. No idea whats the reason now. And the best part when you are calling them and sending message to revert back, except Pradeep one even bother to answer the call and reply the message. If a brand like Vodafone outsource their services to such pathetic team, then customers like me who is with Vodafone since 2010 and already using their corporate and personal connection on the same address (where the verification is getting rejected) should close down their relationship immediately and should convey the same to the HR team. Really disappointed from Vodafone and with UNO team because of their irresponsible behavior and false promises. It’s like a mental harassment while dealing with UNO team now. In case if this message goes to the correct person or department, hoping that they value their such old customers should take appropriate action against this team and help the customer to get the SIM activated ASAP or else let me know will close the relationship if this going to be in the same way. Sorry for posting it in Social Media hoping Social presence can acknowledge this. Thanks & Regards, Priyanko Sinha Personal: +91-[protected] Corporate: +91-[protected]

Dear Concern, I am a airtel network user since 8 years but now because of bad snetwork i wanted to port my airtel connection([protected]) to vodafone.for the same i have visited your store in sector 50 noida in the month of may I have given all the documents required and done all the formalities and paid the sim charges also but since may I am only going to your same vodafone store again and again and my number is still not port.pathetic services I must say, I am paying high bills since 3 months to airtel unnecessary, I need solution or else i will go to consumer court to get my 3 months bills and mental harassment reimbursement. Reagrds Ruchi

I am using Vodafone 3g.On 27th My network just changed to 3gR and my internet stopped working after that i called customer care they told me with in 1 week your problem will be solved.On 29th I called them again they told me, we called you on 28th but you did not pick the phone, I have checked my call details there is no missed call.They are absolutely fooling me and absolutely rude behavior by a person Ravi.How a company like Vodafone hire this type of person. I gave a call at 29th July 2:33PM from this no [protected]. Soon I will stop using Vodafone services Worst service. I will not recommend Vodafone 3g absolutely pathetic service and customer care.

I have got 5 vodafone connections and somehow or the other, I have been consistently facing problems. Last month, I was wrongly billed 6800 Rs as internet charges on international roaming, even though I have never used it. Vodafone is taking customers for a ride and expecting them to pay for something which hasn't been used. But I am not going to accept it lying down. Either vodafone accepts their mistake and reverses this amount or else I will go for number portability of all my 5 numbers. Please don't take your customers for granted.

Dear Team,

Greeting…!!!

My name is Mohit Trivedi and my mobile number is [protected] and I am a Vodafone customer from past 10 years. Last week I planned to buy another number so I called my trusted network VODAFONE on 111 and registered a new connection request on Friday evening around 8 pm.

On the Saturday Morning I got a woke up call from[protected] and executive Sahil spoke to me about my new connection and ensure me that I will get 6 digit of my choice and first 4 digit will be anything as he will confirm the final number after document verification I agreed to that and submitted by document and INR 250 as new connection fee to the Vodafone executive and got a receipt of the same alone with the new sim card (receipt number 1S5928 and Sim number[protected].

On the basic of my trust on Vodafone I got a call from executive Ankit and he also assure me that I will the same number which was promised to me. Unfortunately, on Sunday morning Vodafone executive Shewta[protected] called me for telephonic verification and confirm that I will not be able to get 6 digit of my choice and then I asked her to cancel my new connect request and she said she will give me a call back on the same and no call back came ever.

Then I called Ankit but he did not answered my call and after 10 min I got a call from[protected] another executive Naushan called me and excepted that the same number which was commited is not available. However, he will try to give the last 4 digit of my choice and assure a call back but again the same old sad story no call back came till now.

Then I got a call from [protected] and executive this time again Sahil was on the the call and told me that he is given my preferred 6 digit from his personal reference and advice me not to disclose the same to any one if I got a call from Vodafone I should say them that I asked them to provide me any number of my choice and I did the same.

Then again I got a call from[protected] as the executive from Vodafone confirm that my preferred number is not available and he can give me alternative choices and as advice by sahil to me I did the same took a number and give my go ahead to activate the same.

Then your Vodafone executive Ankit called me around 0921 pm from [protected] informing that my sim is activated and I need to call 117 to active my new number I did the same and vodafone executive rahul confirm that another number is going to be activated and I proceed the way way as advice by Ankit and activate my new Vodafone number (Not my preferred one )

I again called on [protected] and Ankit assured me that I can just go and give my go ahead for the activation as it was just 1 hour process as soon as my case file will goes to him he will made the change which was a false statement from that time I am chasing him and requesting everyone in Vodafone to help me out but as number is activated nothing can be done now the executive made his sale and customer is suffering.

May I request you to take necessarily action against these fraud people which are not just misguiding the customer to increased they sales but also spoiling the brand name of the company. For your reference call recording with dates and timing is attached with this e-mail which help you to take necessarily action to catch these fraud people and help me to get which was committed to me as Vodafone is already a good service provide. However, now Vodafone is not standing still in terms of commitment and service delivery.

Looking forward to hear a positive reply from you.


Regards
Mohit Trivedi
+91-[protected]
Mohit.[protected]@hotmail.com

Dear sir, I had written a no. Of mails regarding 3g issue and the time fiven to resolve the problem was 21st of july but I did not get any response from vodafone team eben they did not make any call regarding the problem. I am changing the connection now I am frustrated with vodafone services. my no. is [protected] Regards ARUN KUMAR

Hello, My vodafone mobile number is +91-[protected], i have register as postpaid connection on december-2013, at that time i have paid 610 INR(110 INR registration fee + 500 Security deposite) to Ved Road, SUrat vodafone ministore, Among 610 INR 500 INR is refundable, vodafone mini store person promised me that when you convert from postpaid to prepaid after 1 year then you will get 500 INR security deposit refund, Now, at 26th june 2015 i have migrate from postpaid to prepaid, and request for 500 INR then initially customer executive told me that after 45 days you will get Demand Draft of 500 INR, but i didn't received amount, so i have again visited to vodafone store where i migrated prepaid connection for refund, at there vodafone person told me that there isn't any deposit show with your number, so i have visited mini store where i have register postpaid connection before 2 years, at there a person told me that i will call you after getting information about your security amount and simultaneously i have complaint to gujarat vodafone nodal officer for same issue and all are saying same that is there is no security deposite, and nodal officer told me that give me receipt of 500 INR, now tell me who can show 2 years old paper now, so, i have tell him that you show me registration form (CAF form) which is i filled at the time of postpaid registration, on which vodafone mini store executive wrote about 500 INR, then they are not showing me this papers, just he told me that there is not written such thing on paper, but he did not show me form, I am sure that i have paid 500 INR as security deposite, even vodafone customer executive told me that there is not possible to registration with postpaid connection without security deposit, then how can o register with out security deposit, so it is main proof that i have paid 500 INR as security deposit. please help me to refund me my hard earn money

I wanted to convert two of my post paid Vodafone numbers to prepaid and both numbers got barred. Neither the post paid nor the prepaid sim cards are working. This all has happened because of very rude, arrogant, and irresponsible customer care staff at Vodafone store, Nirala Bazar, Aurangabad, Maharashtra, India. Since I am at Australia and cannot personally visit the store, staff at the store made fool of my innocent mother and made her to visit the store more than 4 times just for silly conversion of post paid to prepaid. Forget the sympathy towards clients, the staff was damn rude to my parents. I plan to escalate this issue to highest possible level. Many more goof-ups were made by your unskilled employees which I am in no mood to go in detail about. I can share my numbers and details with the concerned representative of Vodafone, if they approach me.

Dear Amartya I write this mail in regard to our previous mail communication (please see details below) mentioning Vodafone’s incapability to service network issues at my residence i.e. T-1/1003, Close North Nirvana Country Sector 50 Gurgaon on account of high rise and especially being on the 10th floor. You are requested to once again let me know if Vodafone can service the concern addressed and resolved the same. Also for your information, my Gurgaon office address (mentioned in signature below) is located on the ground floor and in Sector 49 Gurgaon. This location too has pathetic service (voice breaks, call drops etc). I wonder how is a customer supposed to use a phone or is he only supposed to fend for the invoice raised for SERVICES NOT DELIVERED month on month. Awaiting your reply to have this resolved on a TOP PRIORITY. Best wishes and regards, Anuj Ahuja Chief Executive Officer ________________________________________________________________________________...⇄ Dear Mr. Ahuja, We have received your e-mail dated 30/04/15 regarding network on your Vodafone Mobile Numbers [protected] & [protected]. We would like to inform you that, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone. We would like to confirm you that, the concern related to Network coverage at (T-1/1003, Close North, Nirvana Country Sec- 50, Gurgaon- 122018) has been appraised to our Network team and as per their feedback, a weak coverage is found in your location. However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. We assure you that we are in the process of taking ample steps to enhance the network connectivity. Docket number for reference is [protected]. In case you need further assistance, please do call or email us. We will do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Amartya Chakraborty Nodal Office Vodafone Delhi Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Nodal office : [protected] Available between 9:30 a.m. to 6 p.m. (Monday to Friday) Fax : [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in ________________________________________________________________________________...⇄ From: Anuj Ahuja Sent: Thursday, April 30, 2015 10:14:30 AM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi To: Nodal Delhi (DEL-NE), Vodafone India Cc: Pieters, Marten (COR), Vodafone India; Sood, Sunil (COR), Vodafone India; Colao, Vittorio, Vodafone Group Subject: RE: Network Issues with Vodafone Dear Mr. Meena I have read through your mail hereunder wherein you have mentioned “However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. We assure you that we are in the process of taking ample steps to enhance the network connectivity.” In a scenario where you mention indoor connectivity for voice usage is a challenge., I would request for a signal booster to be installed at my premises as it is extremely bothersome to have calls while at home. I hope you too can understand the plight of a customer who continues to pay for “dropping calls / voice cracking etc calls” Please treat this on HIGH PRIORITY and do whatsoever to ensure that the same is resolved without further delays (or commitments to study network etc….it has already been months that Vodafone has been doing the same). Also in last tele-communication with Vodafone officer (Amartya Chakraborty)., I was informed that Vodafone is facing challenges in voice calls in high rises. It seems to be quite strange to hear as the entire Millennium City is built on high rises. Do I understand that even in places like Dubai, New York, Hong Kong, Tokyo where we have towers touching sky heights are also given similar excuses for not delivering services (that are committed by Vodafone and paid by users). Look forward to hearing from you. Best wishes and regards, Anuj Ahuja Chief Executive Officer ________________________________________________________________________________...⇄ From: nodal.[protected]@vodafone.com [mailto:nodal.[protected]@vodafone.com] Sent: 23 April 2015 18:45 To: [protected]@circuitstation.in Subject: Re: Network Issues with Vodafone Dear Mr. Ahuja, We have received your e-mail dated 13/04/15 regarding network on services your Vodafone Mobile Numbers [protected] & [protected]. We sincerely regret the inconvenience caused to you. With reference to your e-mail, we have tried to contact you on 23/04/15 on your above Vodafone numbers, however we were unable to speak to you. We would like to inform you that, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone. We would like to confirm you that, the concern related to Network coverage at (T-1/1003, Close North, Nirvana Country Sec- 50, Gurgaon- 122018) has been appraised to our Network team and as per their feedback, a weak coverage is found in your location. However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. We assure you that we are in the process of taking ample steps to enhance the network connectivity. Docket number for reference is [protected]. In case you need further assistance, please do call or email us. We will do our best to help you. Our Vodafone helpline and SMS communication number 111 has changed to 199. Save the new number and call us anytime. Happy to help, Amit Meena Nodal Office Vodafone Delhi Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Nodal office : [protected] Available between 9:30 a.m. to 6 p.m. (Monday to Friday) Fax : [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in ________________________________________________________________________________...⇄ On 4/13/2015 8:51 PM; From: [protected]@circuitstation.in; To: nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Network Issues with Vodafone; Dear Amartya I once again write basis reference to our communication hereunder to have the network issues in our residence resolved. It is a torture to use Vodafone while being in our residence. I hope you will agree that we have retained services with Vodafone with a strong belief that our concerns will be addressed timely and resolved. Hoping to hear from you and getting a solution immediately. Best wishes and regards, Anuj Ahuja M : [protected] ________________________________________________________________________________...⇄ On Tuesday, February 24, 2015, wrote: Dear Mr. Ahuja, Thank you for your time to explain your concern regarding network on your Vodafone Mobile Numbers [protected] & [protected]. As discussed, we would like to inform you that, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone. We would like to confirm you that, the concern related to Network coverage at (T-1/1003, Close North, Nirvana Country Sec- 50, Gurgaon- 122018) has been appraised to our Network team and as per their feedback, a weak coverage is found in your location. However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. We assure you that we are in the process of taking ample steps to enhance the network connectivity. Docket number for reference is [protected]. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Amartya Chakraborty Nodal Office Vodafone Delhi Contact numbers: For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday) Fax : [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in ________________________________________________________________________________...⇄ From: Nodal Delhi (DEL-NE), Vodafone India Sent: Tuesday, February 24, 2015 11:12 AM To: [protected]@circuitstation.in Subject: Network Issues with Vodafone Dear Mr. Ahuja, Thank you for your time to explain your concern regarding network and feedback on customer service on your Vodafone Mobile Numbers [protected] & [protected]. We sincerely regret the inconvenience caused to you. As discussed, we would like to confirm you that we have forwarded your concern regarding network on Vodafone Mobile Numbers, to our specialized Vodafone care team. Your service request number is[protected] and[protected]. We request you to kindly provide us 5 working days to get it checked. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Amartya Chakraborty Nodal Office Vodafone Delhi Contact numbers: For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable) For complaints/requests: 198 (toll free) Nodal office : +[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday) Fax : [protected] E-mail : nodal.[protected]@vodafone.com Website : www.vodafone.in Power to you! For easy access to an array of services you can Dial *111# from your phone and access our phone based menu for information regarding your bill, account balance, data plan details/usage and more. Now experience our newly launched My Vodafone App. ________________________________________________________________________________...⇄ From: Anuj Ahuja Sent: Monday, February 23, 2015 3:47:22 PM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi To: Pieters, Marten (COR), Vodafone India Subject: Network Issues with Vodafone Dear Mr. Pieters I have been a Vodafone customer for over 15 years and for the past one year have been having a torrid time with network issues of Vodafone. I have two nos. of Vodafone [protected] & [protected] – both being primarily used @ Close North (Address hereunder). I cannot hear the person on the other end in the entire premises. Despite logging a call at your Toll Free # 198 on 4th Feb 2015, there seems to be no response. My complaint no. was [protected] and spoke to Samir Ahmed. Even now while I write this mail, I am on hold with Manpreet @ 198 and as per her she mentions the 4th March 2015 is the date shown in her system for resolution of this network issue. Have been on hold for more than 15 mts to speak to her supervisor and there seems to be only a long wait on phone. Will be extremely kind if you can have your team address the same on priority. Look forward to an immediate resolve and a reply from your team. Best wishes and regards, Anuj Ahuja Chief Executive Officer

I ported my mobile no from Airtel to Vodafone. Mobile No. +[protected]. (Postpaid) I opted for Rs 699 plan with 200 discount, 1500 minutes STD + Local, 1 GB Data and SMS. I confirmed the same with field executive who gave me SIM card before giving him deposit and signing documents/form. After activation of SIM Card on 11th July I came to know that wrong plan was activated from customer care agent during welcome call. I complained at same time (Complaint No [protected]). I thought everything will resolved. BUT thanks your pathetic services it was NOT done actually. My 3G services were blocked. I discussed with senior executive (Ref NO:[protected], 25th July). She conveyed that my problem will be resolved within next 24 to 48 hours and you will receive confirmation call. As per her information she escalated the same complaint. It is +60 hours and NO call but Vodafone restricted my services. I called to customer care, executive said your problem can't be solved as you for the activated plan and if you want to change then write an email. I did the same but pathetic response. I confirmed with field executive for the details in the form he said everything was correct and correct plan was mentioned in the form. I recommend everyone DONT go for Vodafone.

Dear sir, I suryakant Sontakke having the vodafone prepaid sim no [protected]. I had requested for call history for last 2 months ie may 2015 and june 2015 on 6th of july2015 for which On date still I had not received the call history for my number. please send to send it on my email id [protected]@gmail.com With Regards Suryakant Sontakke

I am fed up from vodafone's Punjab worst network problem and their team checked and confirmed that network services is not good in indoor and out door fair. I am not happy from their services and requested to refund the balance amount from my advance paid 24 months contract entire amount Rs 30060.00 after deduction of the services taken by me and allow me to get port out from Vodafone. But their officials only saying on phone single line like parrot " sorry for the inconvenience we will not refund '' Why I suffer without getting proper services and paid the money in advance. Any body please guide me how to take refund from Vodafone.

Hi i had a postpaid Vodafone connection number [protected]. connection was suspended on June 06th 2015. but Vodafone is generating bills in my name unnecessarily Vodafone simply loots its customers. when i raised complaint in Vodafone care they responded that they generating bill on pro rata basis, when the connection itself suspended what is the pro rata basis I need justice over this.

On Thursday, 16th July, my sim suddenly stopped working. The phone would show 'No Service' and I was neither able to make nor take any calls. I called up the concerned regional Vodafone customer care and was told that their systems are down and nothing could be down at that time. Throughout the day I kept calling and the response was still that their systems were down. Finally late in the evening, they registered the complaint and immediately the person cut the call. I was not told the complaint number nor could I ask for the person's name. I called again and told them of the rude event that had just taken place. They finally gave me the complaint no. and I was told the complaint would be resolved by 6pm Monday 20th July. I demanded to talk to the supervisor to complain about the rudeness at which the person had cut the call. The call was put on hold and then cut. Again. The whole episode was so infuriating. Nevertheless, I waited until Monday 6pm and nothing had been done. The sim had not been fixed nor had I received any follow up call from Vodafone. I called again and this time the person tells me that it has not been resolved and that I should wait for another 24 hrs. Already I'm facing difficulties at work with the lack of a fully functioning phone and now I was expected to wait for another day. Again I asked to connect me to the supervisor. The supervisor was busy and I said I'd stay on the line till he was available. In 2 minutes the person cut the call again. This is the 3rd time this happened. The next day the problem STILL hadn't been resolved and when I called the person tell me this-"Sorry Sir, but there isn't any complaint issued on this number". Completely furious at the way things had been handled I went to the nodal office itself, where one of the staff again behaved extremely rudely. The sim problem has been resolved, but with absolutely no help from the Vodafone end. I had to go to some unrelated person who fixed the problem. It took less than 5 minutes. And the customer care had me wait for more than 4 days and still didn't fix it. Please take some action. The behavior of the staff was absolutely appalling. Reconsidering whether I should stay with this service provider.

This is regarding my Vodafone no. 98xx50xx52 bill for July-2015. The bill has been generated as Rs.7088.96/- wherein the internet usage has been shown as 6500+. On contacting Vodafone Customer Care it was informed that my plan doesn't include any net plan not even 2G. I changed from 399 Vodafone Red plan to 375 and got no notification that now even 2G data that is offered by all Service Providers free on all Post paid plans is not available in my plan. This serious blunder on the part of Vodafone calls for them to go on a retrospection. I have sent them an email clearly stating that : " I sincerely PLEDGE that I won't pay a single single Rupee for this ludicrous billing. Also I want my number to be urgently put on MNP. If me being a dedicated customer since last 8+ years has to face such blunders then this shows a very Mentally Ill state of affairs with Vodafone. In short NO SINGLE RUPEE WOULD BE PAID BY ME. Also I m posting this on all social websites to aware others about the frauds Vodafone that is committed to. " Thank you Himanshu Pandey