Vodafone India Complaints & Reviews

Hello i'm Deepak Agrawal. I am very disappointed with service from Vodafone. They are not refunding my amount with them. i have tried calling customer care but still no response from them. kindly look into this matter and do needful. Regards, Deepak Agrawal [protected]

Thanks for reply
But i want 50% relief in my current bill till weak coverage
Please reply immediately about meeter so i can take dissension and pay my bill immediately
Harish dave
[protected]
[protected]
From: "corporatecare.[protected]@vodafone.com"
To: [protected]@yahoo.Co.In
Sent: friday, 17 july 2015 11:30 am
Subject: re: pl wave my wodaphone no [protected] post paid bill


Dear mr. Dave,

Thank you for your e-mail dated 16/07/2015 regarding network related concern for your vodafone mobile number [protected].

As per our telephonic conversation on [protected] dated 17/07/2015 at 11:20 am

We sincerely regret for the inconvenience caused to you.

With reference to your feedback for weak coverage, we would like to inform you that we have checked the concern at thaltej_udgam_school..Flat no.601 sarweshvar tawor..Nr.. Lawkucsh pin..380054 and have identified weak coverage at the mentioned location.

We wish to inform you that there is temporary network problem which will be resolved by near future.

Sir, as there is dependency on the various external factors, we are unable to provide you a confirmed time lines. We will certainly let you know once the site is on air.

Please note that coverage strength of any particular location is subject to variation due to physical obstructions, geographic conditions and external factors to which the company puts the best efforts to cater its finest services always.

We would appreciate your patience and cooperation during the interim period.

Further we regret to inform you that we are unable to provide you waiver any for the same.

We also with to inform you that as a goodwill gesture in view of our relationship we would like to inform you that the we can waive the 20% amount of your current tariff rental.

Kindly confirm us back for the same.

Kindly note complaint number[protected] for your future reference.

In case you need any further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help

Supriya bhusare
Vodafone corporate relations
Contact numbers:
For enquiries: 199(Chargeable for agent access @ 50p/3min) or +91-[protected] (Standard calling charges applicable)
For complaints / requests: 198 toll free helpline
Fax number: +91- [protected]
E-mail:corporatecare.[protected]@vodafone.com
Website: www.Vodafone.In


On 7/16/2015 11:49 am; from: [protected]@yahoo.Co.In; to: corporatecare.[protected]@vodafone.com; ; ?Cc: ; subject: pl wave my wodaphone no [protected] post paid bill;
Dear sir,
As per my omplain throught from 13.6.2015
There is no any improvement in service and also as per executive talk that your complain resolved only after 31.8 2015
Also thay have told your weaiver is only on email posted by you
Recently i got bill
So please wave my bill up to my solution other wise disconnect my no
So i can go another provider
Harish dave
[protected]
[protected]
[protected]


From: vodafone
To: [protected]@yahoo.Co.In
Sent: friday, 17 july 2015 1:40 pm
Subject: reminder - outstanding amount on your vodafone account

On 11.06.2015 Rs. 34/- was recharge for 60 days package call rate 1.2/2 sec. to my number [protected] and SMS was sent by Vodafone, but unfortunately after recharge every call 1/-/m deducted after contact to company they told me that your problem will be solved within 15.07.2015 and you will getting a call from Vodafone, but nothing was done till date, thereafter again I contact with customer care but they are do not entertain me.

This is with reference to mobile number: ​[protected] There is a limit for cheating. I called overphone to Vodafone office and asked to convert the above number from post paid to prepaid as I am in abroad due to change of job. Office guys did not follow the instruction and my wife visited local vodafone office several times on same request. Unfortunately idixx asked to make such request by the guy on whose name this sim is, without understanding the situation. Copy paste emails i used to receive from AP legal, at one point of time my wife paid about 4, 500 INR some time in the month of May I think, and at that time the condition was that vodafone converts the number. Again I am getting AP legal to pay the money. My wife a last month when she went to India, she requested to cancel the number as sim plan did not happen. No action and again I am getting AP legal email. Unnecessary vodafone pays for the AP legal which are ineffective. In stead of that, vodafone shall focus on root cause to find out the reasons based on my trasection history. I already paid huge money for which I did not use. Why should I pay when I am not at fault? Also how many you cheat customers by collecting such unused services fee. Please forward this email to your concerned so that they will be able to take appropriate action (cancellation of sim or conversion of number into prepaid). Do not leave this email without attending on necessary action.

I had recharge of 49 what suggested me for full talk time by online executive, but it was not for full talk time it is for 2G paln activation. after it i talk to execative and he was not able to resolve the problem. the name of execative is, Harshal vaidika nanda Plesase help me for refunding my money.

Vodafone fraud company. Today 4.30p.m, i am received one message that, "Hello! vodafone TV All Channel pack is now active on your number, as requested. This service is valid till 01.08.2015 and a 15 days rental of Rs.75 has been deducted. Your current Ballance post service activation is Rs.37.928. To deactivate, SMS STOP to or call 155223(toll free)". I am not activate any service and don't know how to activate this service also. Whenever I recharge with full talk time (Rs.150) after few days they sent this message and deduct my balance. Every time I'm stopped by calling above toll free number. This 3rd time my balance deducted like this. How to file the complaint against this company. I called 198 and asking about this, they told you only activated as per system records. Please take necessary action to stop this kind of theft.

I had applied for the postpaid service for my no-[protected] & for that i had given all my documents along with the security money of Rs.300 on 11.02.2015 n i have been assured that my post paid connection will b started within 2-3 working days bt despite of lots of phone calls n mail to costumer care of Vodafone my postpaid plan has not started till date as it is almost a 5 month after the submission of my documents.but they make surprised to me by sending bill of 208..when i visit to again Vodafone store they was given me waived off my current bill and said you can take new sim card from Vodafone and same i visit to store regarding new sim card they said sim card is not available with us...they are not responding my concern just time pass with me .

now they said your number was in market for sale give me more time to get back from market .

I need to know if these Vodafone stores are not capable of getting their work done or serve to people in right way, why they are associated with company?? do Vodafone has any control over them and check if they are serving people in a right manner? isn't it ridiculous if a person waiting for new Vodafone connection activation since almost 7 month ?? is that Vodafone stands for??

i really didn't understand people how they expect i, m going to used again Vodafone in future, they keep saying come we will give you best offer

This is worst experience i had ever my ultarnet ph no-+91- [protected]

I had applied for the migration from prepaid service to postpaid service for my no-[protected]& for that i had given all my documents along wid the security money on 11.07.2015 n i have been assured that my post paid connection will b started within 2-3 working days bt despite of lots of phone calls n mail to costumer care of vodafone my postpaid plan has not started till date as it is almost a week after the submission of my documents.This is worst experience i had ever ph no-+91- [protected]

Hello! I am Hemang Dave from Gandhinagar, Gujarat. I was an Airtel customer before moving to Vodafone via portability due to very positive feedback received from my friends and family. I opted for Corporate Postpaid Plan and submitted my documents to Mr. Gaurang Patel in June 2015. Gaurang Patel happens to be Vodafone Sales Executive, Gandhinagar, at the place where I work. Within a week after submitting my documents, the Outgoing facility on my mobile was stopped due to address verification issue. On investigation, I noticed that no Vodafone verification officer had called or visited my (billing) address but marked verification status negative. In order to resolve this problem, I visited Vodafone Care Store located at Sector 11, Gandhinagar. Gujarat. (Token #226) on 13th July 2015. But Vodafone care personnel did not help me and just told me that I should contact the person who sold me this connection. This was very unprofessional attitude by the Vodafone Store executive in resolving my issue. He did not even try to take a look at my issue and told me to help myself. I have been following up with the Vodafone executive - Gaurang Patel since 13th July but I cannot see any progress in this matter. At last, I was left with no other option but to launch complaint #[protected] to rectify this problem. After many interactions with Vodafone store executives, Marketing agents and Vodafone care I am so much pissed off about Vodafone services and my issue is still NOT RESOLVED! To make the matter even worse, my Incoming has also been stopped today 16th July. Please understand that I also require my phone just as any normal person requires it for my personal and professional life. But these people have made such a mess about it that I am so much frustrated about Vodafone services.

Till date the matter is unresolved, when I have clearly indicated to Vodafone that I am willing to pay the regular monthly bill amount of Rs 750 odd or so... Vodafone called and is now asking me to pay Rs. 2000/- against my usual bill of Rs. 780/- for a mistake they made. I cannot fathom how shamelessly a company of that size can operate asking it's customers to pay for their mistakes, Secondly they pretend ignorance that I've had any phone calls with them regarding clearly stating the issue. And now a new argument that they cannot go back and make a note in the system as their system is going through change. When I asked that they connect me to their supervisor, they inturn have given me a number of Elhaj : [protected] who has not responded. when I have been a customer for so long, I would have atleast expected that they turn around and resolve the matter speedily. From: [protected]@hotmail.com To: vodafonecare.[protected]@vodafone.com; [protected]@hotmail.com Subject: RE: [protected] Erroneous Bill for cycle ending 04/06/2015 Date: Sat, 20 Jun 2015 16:03:52 +0530 Dear Vodafone Customer Care, I request you to go through my records and logs and check that I have indeed had a 3G unlimited data plan of Rs.299 for last 3 years and using a smart phone for last 3 years. I have had multiple communications via phone and personally at the Vodafone care center with customer service where they had even ensured and acknowledged that my 3G Unlimited data plan is active. Please check my records and see for yourself that I have been on Rs. 299 per month data plan for last 3 years. Hence the question of I surfing on my mobile without a data plan at the rate of 4p/10kb does not arise. I am sorry to say but this is totally unacceptable and there is no way that my bill can come to such a huge amount. It is surprising to note that Vodafone has chosen on its own without my request to remove the data plan that I had for last 3 years. Vodafone has not even cared to notify me and chosen to slap me with a huge bill ! More so, that every time when I called last month they have doubly assured me that my Rs. 299 plan is in place and active. They doubly assured me that the huge un-billed amount that was being indicated will get reduced once the plan that I am on gets applied. There is no situation in which I can be held liable or made to pay off such erroneous bill. I once again request you to keep all factors in mind and not make a super senior citizen of 82 years run pillar to post to resolve this issue. I expect Vodafone to be courteous and resolve this issue as soon as possible without causing any further hardship regarding the same. Please also go through my records and note that I have never been late on payments and always paid my bill on time. I sincerely request you to please revert all erroneous charges levied against my cell number and adhere to Rs.299 per month unlimited 3G data plan charge that I always had towards data usage and send me the regular bill. Regards, S.B Chhajed Date: Thu, 18 Jun 2015 16:18:51 +0530 From: vodafonecare.[protected]@vodafone.com To: [protected]@hotmail.com Subject:[protected] Erroneous Bill for cycle ending 04/06/2015 Dear Mr. Chhajed We have received your email dated 16/06/15 regarding data charges for your Vodafone mobile number [protected]. We wish to inform you that you have surfed data on from your mobile and have been charged at 4p/10/kb as there is no data plan active on the above Vodafone mobile number As you are our valuable customer for us hence as a one-time special gesture we are offering the reversal of Rs.1058.18 including service tax to be reverse towards data charges for bill dated 11/06/15. Kindly revert back to us if you wish to avail the benefits. We also wish to inform you that since you are using a Smart phone, we have listed below some possible reasons by which internet could have been consumed. ·Smart phones like iPhone, Android devices etc. may have certain applications that auto refresh and tend to continuously access data network even when you are not using it. ·These auto updates could be Online Applications; which provide functionalities but usually run in the background. These applications always stay connected onto the internet. E.g. Weather, Stock and news alerts, social networking sites (Twitter, Facebook), Emails, BBM updates. So, even when the phone is not being used, as these applications are on Sel[censored]pdation mode, thus silently using data services. ·If alerts such as weather updates, stock updates, news updates etc. are active, data synchronization occurs at frequent time intervals. Profile changes in social networking sites also consume data. ·Thus, if your handset has any applications which auto refresh /update, you will be charged accordingly. The settings for these applications are predefined on the handset by the manufacturer. In addition, while roaming if your device has been set to automatically check for email, it will incur data charges even if no email is downloaded. ·This phenomenon does not occur on non- smartphone feature devices. Thus you may have not consciously used the services however your handset being a smartphone will automatically update and refresh data/emails. Mr. Chhajed, given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us. Service Request Number: [protected]. In case you need any further assistance, please do call or email us. We’ll do our best to help you. Happy to help, Ashish Thakur Vodafone Care Contact numbers For Enquiries: 199 or +91-[protected] (standard calling charges applicable) For Complaints / Requests: 198 (toll free) E-mail: vodafonecare.[protected]@vodafone.com Website: www.vodafone.in On 6/16/2015 4:09 PM; From: [protected]@hotmail.com; To: vodafonecare.[protected]@vodafone.com; ; ?CC: ; Subject: IMP : [protected] Erroneous Bill for cycle ending 04/06/2015; Dear Sir, I, Mr. Shantilal B Chhajed, having mobile no. [protected], have been a subscriber of Vodafone service since a very long time. I have never had any issues with bills till date. As you can see in your record also, I have been always very regular about payments of bills as well. In the month of May, I switched my phone from a Blackberry to an iPhone. As I was switching phones I consulted with Vodafone Executives from the Call Centre regarding my phone plan. I was assured that the Blackberry plan would automatically switch over to the iPhone and I do not have to do anything about it other than get a new sim card. After such assurance I started using my new phone under the impression that the plan has continued. Before the end of the billing cycle I again spoke to Vodafone Executives regarding the unbilled amount being too high. I was again given re-assurance that the plan is in place and the final amount would come to the usual approximate Rs. 600-700/-. I have spoken over the phone and visited your center multiple times to get an assurance on this. You can check the recorded phone conversations. I was continuously told that I have a 3G unlimited data plan and now you are charging me for not having a data plan !!! How can you be playing such double games !!! I was shocked to see when the final amount of Rs.4462/- was raised for the billing cycle ending 04/06/2015. It is ridiculous and beyond my understanding that how can my Bill come to such a huge amount after two to three assurances given by different Vodafone Executives regarding the bill and data plan. Regardless of the same, how am I to know whether such thing is happening, why have I not been intimated regarding such erroneous bill. There has been some kind of error on your end for which I have been held liable. I am a senior citizen aged 82 years and my only usage is phone calls, messages and rarely checking emails. I have taken all possible precautions while shifting to new phone after consulting with the executives. Even after such actions, I find that I have been raised an untenable bill of Rs.4462/- which is completely absurd and incorrect. I am sorry to say but this is totally unacceptable and there is no way that my bill can come to such a huge amount. I request you to go through the records and logs and do the needful required to raise the appropriate bill keeping in mind the plan which was switched over. There is no situation in which I can be held liable or made to pay off such an erroneous bill. I hope you keep all the factors in mind and not make me run pillar to post to resolve this issue. I expect Vodafone to be courteous enough and resolve this issue as soon as possible without causing me anymore hardship regarding the same. Regards, S.B Chhajed

This for your information that i had an bill payment of Rs.10384/- Pending and one of your executive name Shobana and number [protected] called and told that pay only 8000/- you have got waiver of Rs.2300 your account will get activated and all dues will be cleared, so i paid the amount and the account is also released after 2 days it was again got deactivated and says that you have pending of Rs.2700/-. but already am ready to pay that 10382 but your executive had instructed to pay 8000 why you peoples are giving false commitment and incoming too blocked even my bank OTP and others will generate on that number only then how could i pay via online very bad experience with vodafone and i got bad experience as appreciation o[censored]sing ur network more than 10 years no resolution on vodane i just paid the amount still they making trouble

Sir, I want call details of my daughters prepaid vodafone mobile phone nos.[protected] and[protected] for the period of one month from 17.06.15 to 16.07.15. Please send it sooner possible. The SIM is in Rama prabha name. Please they are speaking to some persons in the night time and sending messages. So we want to save the life of our daughters. Please We are in Tamil Nadu, Sirkali (TK) Nagapattinam Dt., Please send it to my email id hitideseafarms.[protected]@gmail.com

Every month I am getting message that value added service get added service added and amount will be billed on next month billing .CYesterday also i got message that Tiny TV pack got added .All are happing without my knowledge by network provider.I want to know why and how you are initiating without customer knowledge.I want this valu added amount should not be billed on next month billing.Also in May 90 ruppes got deducted without my knowledge for Value added pack.I want that amount to be dedueced current month otherwise will register complaint on TCCMS .Furstrated with Vodafone Service.Please someone help Network Provider:Vodafone

Vodafone added a data pack of Rs 750 without my permission. Did it for 2 consecutive months ( May and june ). I cant even contact customer care to get my problem resolved. i have been paying extra money for 2 months ( 750 + 750 ) I want a refund of Rs 1500 or get it adjusted in the current bill...!!

After getting an offer of internet I recharged my phone. According to offer I should got 1.63 GB data at a recharge of 251 but I got approx 630 MB. Before recharge I confirmed the offer from customer care executive regarding offer they also said that this offer is valid on your number. I registered complain Regarding this. In the resolution they said that no such offer was available on your number. What can I do now. I have proof of this. I have snapshot of the offer and recording of the confirmation from customer care executive. My mobile no is [protected] and email I'd is [protected]@gmail.com Please solve the problem.

I am using Vodafone corporate plan. I am using three postpaid connections where i found that I am being charged for VAS charges every month for each number that costs up to 35-99 per month. when i approached to customer care, they told me it is because i clicked on the ads those are flashing on the phone app which i have never done.

Dear Team, I have opted for 1GB pack(250/-) in June month and when 1 GB usage were nearly completed then I opted for the 300 MB booster pack (100/ rs) . But Vodafone billing is so pathetic. One thing I m not able to understand is that how come one additional pack MI_BCAP_750_30d_R_PROMO_3G got activated .I never requested this. Apart from this they have charged me the booster pack in the bill but they have given discount for those 300 MB usage. they have charged it at pay go rates. Even i have communicated with them on their corporate email id corpcare.[protected]@vodafone.com . They are not ready to accept their mistake. Plz help me . Vodafone is such a big fraud company who loots his customers . I never use to checked my itemized bill what they are charging but this time when i found it too much high i went ahead and check and found how they are trying to fool the customers. Need you help to resolve this matter.

[protected] itself my existing airtel connection was disconnected and I'm waiting for new connection which was submitted my documents to Vodafone.Still my connection is inactive. I provided all my documents but still they need more time to resolve this issue.Pl z look into this issue your employees didnt respond properly if any emergency time I unable to conatct my relatives and friends. any clarification email me to this ID yuvaraj89.[protected]@gmail.com My Name : R.P.Yuvaraj My Number : [protected]

Dear Team, I am the Prestigious customer since 2013, this is 3rd time i am facing the problem in Bill for Internet Charges I have received message from VX_VFcare on 2nd July says that “ you have used 293.52Mb of data in your current Bill cycle”, I agree with this.before that also i have receive messages on 23rd & 26th of june also, here its says that even it consumes 226MB, so i have not crossed limit 300MB, but they have charged Rs1000 fro usage of 544MB . After that I never used internet & even in your record also showing that after 2nd july not used the internet & I have the proof of mobile data set limit in my handset But I received bill charged for internet 1000 Rs aprox. As per the usage & message from VX_VFcare charges should be only monthly rental of 50RS_300MB data pack.because I didn’t crossed even 300MB contacted Vodafone store not getting any response, contacted customer care team also response is still worst, contacted nodal team also, the Ridiculous response from them. Previously also faced same problem & it got resolved .again this is 3rd time m facing this internet charges. Better I will go for Airtel network it’s very worst support from Vodafone support, i contacted with Vodafone Nodal team also, the way of they are treating & speaking with customer its very bad, simply they will keep hold on cal & not speaking properly, I don’t no how Mistakes happens tats from your end only, I need justice for that . Hope your understand my problem & will get positive response from your side. Till now i have good opinion to Vodafone if not get positive response i will not pay the Bill & i will lodge the complaint in consumer forum, even my uncle is a High court Lawyer he about book the complaint. Thanks & Regards, Arunkumar [protected]

I am Vodafone prepaid customer with using number[protected]. I recharged an amount of Rs 199 unlimited 2G data recharge on 9 July 15, the connection was really slow again I recharged with Rs 8 for 3G for one day on 13 July 15 for an emergency. during the recharge I was not informed that if I recharge again the existing plan will be overwritten and any balance with be nullified. This is day light robbery, you provide inferior service and at least the remaining amount should be credited to the account. Request you credit the balance amount to my account with immediate effect. Regards Vinoth Kumar R [protected]