Vodafone India Complaints & Reviews

I cleared the bill on 7th july 2015 and the next day only i got the message from Vodafone that due to outstanding bill amount my MNP request is getting rejected. When i called Vodafone customer support they said that i need to pay the full amount generated after my bill cycle and that too without any discount and free local and std minutes that i get when my bill gets generated so in short i will be paying more amount to vodafone. I mailed to their support mail id on 8th july 3: 18 PM and they have a TAT of replying in two days and they have not replied till now. I basically asked them to calculate the amount as per the base postpaid plan that i am having right now. Please help me with this as day by day my bill is getting generated since i am doing a great number of std calls. Thanks & Regards Arpit Arora

I am not satisfied your service's because I am contact your service's adviser change my net plan saying not change the same day call after 5 days again 5 days call service's adviser saying not change plan call the next month and not out the other service's provider my port complained close of 2 days my no.[protected]

date of the incident - 8 july - client number-[protected] - full description of the incident-I activated 1 Gb 3g internet plan on 8 july which was pro rated plan but on 6 july procedure is changed about which i am not aware because customer care did not said about that at the time of activation for deactivation will be done on billing period i was knew about old procedure which any plan cab be deactivate anytime

As the nature of my complaint is not regarding a specific incident but rather the overall service provided by the company, i will not be providing any specific dates. The internet speeds offered by Vodafone under its "3g" services do not go anywhere close ot the definition of 3g that should be adhered to if one is to classify the data connection as one that provides facilities that is characteristic of the "3g" title such as the speed and the connections strength. The speed measured by my phone and as im sure is the case with millions o[censored]sers across India, is a speed which falls under the category of "edge" and at the best of times under "HSDPA" but never under "3g" even thought the advertising and marketing is done under the "3g" tag. In practical experience, the speeds are akin to "2g" or lower quality and very rarely do the speeds match the ones claimed by the company. I know this is far from the quality of application required for an actual PIL but i am sure that this is an issue which plagues millions o[censored]sers and would like the consumer council to suggest methods to resolve this issue or take the matter forward as a legal proceeding against Vodafone as a case of false and deceptive advertising and misleading marketing tactics

Dear sir, I am Vodafone post paid customer, my credit limit is 1000 but my bill on today's date is Rs2990. I previously asked for cutting down my credit limit to Rs 500 as they told me it is not possible.now they barred my incoming also, my only question is when they can bar my incoming due to non payment of bill why cant they bar my out going and data usage after exceeding my credit limit. out of the bill amount 900 is data connection usage it will be minimum common sense to take net plan for 200 for same amount used in 900 . please help me sir

I would like to bring to your kind notice that i am receiving bill for mobile no [protected] in the name of sanjeev sharma (Spectra computech private ltd) at my address # 340, sector 8, panchkula.

I regret to inform you that i don't know this person who so ever he is. So i will will not be responsible for any misuse of the mobile. Only you and he will be responsible.

Thanking you

With regards

From megh raj goyal
Owner of house no 340, sector 8 panchkula

Hello My number [protected] has disconnected on 28th Apr 2015, and i paid the total amount and they told me to send the email to our customer care, after that they are calling me regularly and asking the payment for which i had all ready disconnected. Regards Kiran Rambhia

I've been using Vodafone for more than 5 years now and an not able to call on the vodafone numbers due to network issue in new home address( Flat No-548, shaheed ed bhagat singh apartment, pocket-3 phase#2 sector-14, New delhi -110078) I've sent several complaint emails, letters & even visited several galleries but there hasn't been any resolution. Every time they call & say that they will setup a tower in the next 5-6 months and it hasn't happened yet. why should i wait for so much time if i am having proper recharge and paying for the services. I am facing too much problem. i am really very disappointed. Could you please look into this. Thanks & Regards

My bill was wrongly created for data usage of 200 mb for rs 1250. I was not usage data .how can it possible for Rs 1250 for 200 mbfor sepeically postpaid connection .Rs 190 for 1 GB for prepaid customers.what is means that postpaid connection customers are fool.is company right to charge any amt for any thing

My cell no is [protected]. Few minutes ago world tube service has been activated on my number without any request from my side. This is not fair. So please deactivate this service with immediate effect. And return back my money as soon as possible. Thanks in advance. Praveen kumar Muzaffar Nagar.

I am very disappointed from vodafone service.On the vodafone network when i call *122*4#, it shows offer of 97 rs 600mb 3g net.when i did this recharge they gave me only 300 mb net.Then i contacted on 198 they can't understand my problem and said that we are contact you to our senior but the seniors are so busy they can not receive my call 3 times...what a gujarat no 1 network service... Fake No 1...network... I attached the offer with screen shot...look the attach file and contact me...otherwise i will complaint of no 1 network in consumer foroum... My vodafone number: [protected] Please resolve my problem quickly...

I got a call from Vodafone customer care for changing of my idea postpaid connection into Vodafone from the number [protected] around 16:20 on 17 June 2015, so i told them to send person to my home address.On 18 June 2015 they called again but I told them to come on next day. So finally the Vodafone person (having number-[protected]) came to my address and I have given him my Aadhar card and Electricity bill and my Idea previous bills for his verification along with photos for my two numbers, those are [protected] and [protected]. Finally after long process SIMs has activated and worked well. For [protected] from 4 july 2015 out going calls was barred and I called Customer care they said that I have not submitted proper documents but I think I have submitted all the documents as per my knowledge and the Vodafone person also accepted. After two days my network is not working at all, they have deactivated all the service and when I was calling it was shown that Not registerd on network. So i called the persons who were given the SIMs, but they are hesitated to lift the my call and they haven't given any proper answer because their target might have reached with my connections so they were not interested to talk at all. I called customer care from my another SIM that is [protected] thank got it was working still, and i filed a complaint about above things and service registration no is[protected]. when i called customer care they are telling that to pay 300/- for each SIM, I asked them why I have to pay, they said that I have not submitted the documents, but I have given all the necessary documents. I got frustration by calling Vodafone.

Vodafone says .. Happy to help. i think they are right. Every month i have to call for an extra amount on my bill. Every month they give a stupid reason. i am very disappointed with vodafone. if you check you bill generally we ignore the amount less than 1 rupee. but think if this amount is coming for 1 Million customer then how much it became. This can be a scam. Can somebody look into this.

Activation of Gaana Khazana Pack without my knowledgeHi, I received a message from Vodafone that, " Hello Gaana Khazana Pack is now actvate on your number, as requested. This service is vlid till 25.07.2015and a 7 days rental of Rs35 will refelect in your next bill. To deactivate SMS STOP to or call 155223(toll Free)"As per my knowledge I have never used nor requested for additional package. These Vodafone guys are simply sending messages and eating our money.

Dear Sir/ Madam, This is very regret to inform you that, in this mobile number [protected] we are frequently receiving the Vodafone service marketing calls. We are not interested to receive this type of calls. So kindly make the arrangements for the deactivation of this facility. This is for your kind information and necessary action please. Regards. Raghavendra Kabadi

I am a prepaid customer of Vodafone since almost 10 years. They randomly deducted Rs 35 from my account every week since the last 1 month (5 June - July), on account of some ZEEDITTO scheme. All this after deducting over Rs 700 from my account last month, on account of "data usage" inspite of me being on WiFi all day. This is ridiculous!

hi, i ported my mobile no. [protected] before two month and from two month i am facing issues with Vodafone no body is helping me on this now i really depressed with Vodafone service as vodafone company says me on june your 139/- rs is due in previous operator please deposit otherwise services will barred i have deposited 140 rs in previous operator store and send receipt to Vodafone care and personally gives to Vodafone store. after few days Vodafone barred the services due to non payment i requested Vodafone to please reactivate the services because i have already deposited the amount and receipt sent to you they said very ruddly to me that please ask to previous operator to drop us email that they received the payment. as a customer this is not my leasing that i ask to previous operator to confirm the payment but i did. but previous operator is saying if vodafone ask us to confirm then we will confirm but vodafone didn't send any email, letter to previous operator. now please help me out from this problem.

Hi, My name is Pankaj Khanna and I am having 5 mobiles no. from vodafone and that too are very old no.s. I am facing major network connectivity for the mobile no.'s [protected], [protected] for the past 6 months. I have lodged complaint with Vodafone many a times but till date no resolution from vodafone. I am unable to make any call as voice drops in between and I am unable to use internet. I am paying Rs. 500 as monthly rent to vodafone for no use for the no. [protected]. The services of vodafone instead of getting better is getting deteriorated day by day. Customer care is even worse. I have to lodge a complaint against one customer care executive for his behaviour. If no solution is receive from vodafone within few days i am sorry to say that I have to opt for port out. I have already send msg for portout.

I have taken Vodafone 3G dongle postpaid connection, and I wanted to closed the connection due to bad connectivity so I have called up the Vodafone customer care and asked fro the same on February 2015 they asked me to clear the outstanding bill in their stores in person and I did that and wrote the mail to corpcare.[protected]@vodafone.com as told by them, and then after some days one the person called me from customer care and gave me some affordable plan to use, so I accepted and they promised me that it will be effective from Feb month itself but when I got bill in march it was still on the previous plan, so again I wrote the mail to them asking the clarification they said there is no as such plan and we can not give like that, then I said close if you cannot give as promised from you, and this discussion went on to April meanwhile they made the dongle deactivate the reason they gave is no payment is done, and in April I did the payment for the month of Feb and asked them to active the dongle and to change the plan ask told because in between calls made by me they were agreed for to give promised tariff, but again they din't. and in the month of May also I made many calls to the customer care every time they says will resolve the issue within 48 hours but fails, and I have wrote so many mails to their email id's: corpcare.[protected]@vodafone.com and nodalcare.[protected]@vodafone.com but there is no single reply from them. but now they are sending the mail to make the payment of Rs:1774.82 it is completely annoying for me, when I asked them for this they are again telling me to write the mail and to visit their stores.

I have recharged my Netcruise account Rs 999 on the 30th of June using my ICICI debit card on the netcruize.in website.The recharge went through the amount has been deducted from my ICICI account, but my internet connection was not reinstated. I contacted Vodafone customer care twice and was on hold for almost an hour both the times and got frustrated and disconnected. I contacted them on the 1st of July and was transferred 5 times. Subsequently i recharged my account for Rs 96 and Rs 999 on the 1st and 2ns respectively on the MTS website using my Citibank debit card as Netcruise is handled by MTS from the 1st of July. Now MTS do not have any records of the transaction of the recharge as it was done on the Vodafone website and it was on the 30th of June. I need the 999 rupees to be credited back to my account. Request you to please get this resolved immediately. Netcruise no:[protected] ICICI transaction ref no:[protected] Thanks and regards, Avishek Majumdar ph no: [protected] email: Avishek.Majumdar.[protected]@gmail.com