Vodafone India Complaints & Reviews

I have been using vodafone for more than 4 years but last week i have faced some real bad service from vodafone and false commitments from their executives. I did a recharge on my mobile no: [protected] for Rs.497 which is a 3g data recharge on 4th july 2015 at 3:13 pm but recharge got failed but the amount has been debited from my account. So i call at 198 to vodafone customer care and they told me that there is no recharge happened on my mobile number but they told me to call them after an hour for the confirmation so i called them after 1 hour and vodafone executive confirmed me that thereis no recharge done on my number and told me to do another recharge and said money will get refund in a week. So i recharged again of Rs.497 again and this time recharge got successful and i got confirmation message for it. But after 3-4 hours i got a message that my mobile number has been recharged for Rs.497 once again and this recharge was the same recharge for which vodafone executive told me that it was not failed and will be refunded. So i called at 198 and after a long, irritating and hectic conversation vodafone executive told me that my money will be refunded on 6 july 2015. But what happened on Monday was more disgusting as they refund my money as a talktime recharge of Rs.497 which was a total violation of vodafone executive commitment. And for this vodaone executive called me to confirm that my refund has been initiated as a recharge. I told to vodafone executive to return my money in bank account as the mistake has been done from vofafone's end. And again after a long argument which was really stupid and irritating conversation vodafone executive and when i said that "i just want my money back" she (Manisha) gave me an email id vodafonecare.[protected]@vodafone.com and Vodafone executive told me to draft mail to this mail along with the confirmation for money refund. So i wrote the mail below to the vodafonecare.[protected]@vodafone.com : This is for my complaint for my incorrect recharge of Rs.497, whose service registration number is [protected] registered on 04-Jul-15 08:13p.m. I have requested for the refund of my money in my bank account on 6th july, which was further confirmed by vodafone executive for which i also but the thing is that i got a recharge against my refund. But as per your executives they told me to cinfirm the same via mail. So i am confirming that i want refund in my bank account as soon as possible, kindly consider. And in respect to my mail i got a shocking reply as they wrote that they can not refund my money. After all the things and continous series of fake commitments vodafone denied to refund my money. But i am confident that i am right and i should get my money back as all the mistakes and false commitments has been made vodafone then why should i pay for the thing that i never wanted to purchase. Hope i will get the justice soon.

We have 5 mobile connections from vodafone [protected], [protected], [protected], [protected], [protected] we are facing acute signal problem for last 2-3 months at our residence in New Rajinder Nagar, New Delhi-110060. We are not getting any solution from vodafone even after repeated complaints.

i am vodafone user from last 5 years i have 4 vodafone prepaid and 1 postpaid number but i am facing problems in postpaid number i didnot get postpaid number bill detais on my email id so please send complete bill details on my email id as soon as possible

[protected] Above the number which was recharge for 249 by on line on 07/07/2015 not received, but they recharge the Internet pack, Why this type of practices done by Vodafone, Kindly look into the matter and do the need full on urgent basis. Thanks Gupta

I received a call from Vodafone for transfer from prepaid to postpaid on the 6th of July. Based on my usage, the monthly plan offered to me was: 249 Rental + tax 900 minutes free talktime (800 local + 100 STD) 1 GB 3G internet 100 SMS Post 900 minutes, the call rate would be 30 paise per minute this plan did fit my requirements and I agreed to move to postpaid. I was called by another execute and I confirmed the plan details with him again and was assured that I would receive the plan that I have mentioned. I gave my documents on the same day and the executive who came to collect the documents again confirmed the Tariff details mentioned. Yesterday, on the 7th, I was called for an additional document some 7-8 times and at least twice in confirmed the Tariff details - these matched the ones I was offered. However, upon activation, the Tariff details of the plan do not match to the one I was offered. I do a lot of STD calls as my Co. has offices in multiple cities. The plan currently activated does not meet my requirements. I would appreciate if you can activate the plan offered or else I would like to go back to my prepaid where i used to enjoy better privileges than the one I am given now. Please expedite this as I have to take out time from my busy schedule to ensure I am getting something that was falsely promised to me. Regards, Tejal

Since Last month(26th March) I have been facing issue with 2G data connection and multiple time I have mailed Vodafone on the same issue. As per the Vodafone sms on may 22 data consumption was only 600 MB (refer attachment) whereas for my plan it's 1 GB limit. But to my surprise again from 21st may itself I see deductions on data usage. But to my surprise this month I have been charged for data usage with 200 rupees. Not at all happy with the charges and service what Vodafone is providing. Also there were no warning message received for 1 GB data usage. If people wont verify their bill and pay then Vodafone is cheating them. I demand my last month bill to be regenerate without Data usage charge. Else I am happy to port my mobile number. Please let me know if you people are not able to resolve this issue. FYI refer below screenshot that all complaints made on data usage and false deductions. This is the continuous 5-6 times false deductions were done.

Respected Sir, My self Gargi Dey Das Wife of Rahul Dey Inform you that my husband request your customer care executive to transfer my connection prepaid to post paid . From this request they send one sales executive to collect the documents ten days before he said the transfer will be maid in 72 working hours but till now nothing happened . Please solve this matter as soon as possible . Or else we should hold the other option we have. Waiting for your kind interference in this matter. Thanking you Gargi Dey Ph. [protected]

On 02.07.15 I have recharge my Mobile Bill No [protected] thru my Saving A/c No [protected] State Bank of India Erandavane Br. But till today i.e. upto 08.07.2015 I have not received the recharge. From my account balance is reduced, Please solve this problem at the earliest possible. Regards, Pushpa Pandey [protected]

Sir, I am regular custmer of vodafone since 1998 & I have two nos.of Vodafone 1.[protected] &2.[protected] & both nos in one mobile as dual sim mobile, recent-ally I gave request on 16/06/2015 by SMS to activate internet package as ACT MI 250FU by Sim-2 as no.[protected] & the same was activate on dt 17/06/2015 by your company now the company is also charged of internet in sim 1.[protected] also without any request from my end & bill day by day increased, and wrongly given RS.1779.01, and from record since 1998 the bill is not more than 500 rs, so pl.deduct the internet amount from sim 1.[protected] & give the an other bill to me .The internet charge is already given in sim 2.[protected] of my dual sim mobile as per my package. This is submitted for your information and earliest action in the matter Pl. Avinash Bhatt

After calling 5 times and wasting so much time on punching in numbers asked by the automated message, i could not get to talk to a customer service agent and my issue remains unsolved. I do not understand why there is no easy and direct method to talk to someone and it gets very frustrating to wait and get no response from the other end.

I hv taken a corporate CUG plan from vodafone. I could see the high bill amounts in the initial 2 months even when the use was less, next month onwards I hv reduced my usage. Still I got a bill of around "2K". This time I was quite sure that I hv nt used the service in such huge qty to get such bill. So i waited & did not pay the bill. After that they have cut my service as i did not pay the bill. after 2 weeks, i got call from vodafone saying your bill Amount is around "5k". they said that around 1k is for msgs which i dont do generally. everyone is using watsapp now a days and i am one of them. on 7/7/15 i went to vodafone store finally to disconnect my no. and they said that until the bill is paid they cant disconnect. they also told me that the bill amount has crossed "8k" out of which more than 5 K was for msgs. Now i dont understand the logic, that when they have made my no. out of service 1 & a half month back, how come the bill amount grow exponentially. Banks also do not charge this much!!! Its like u dont use our service but u pay for the bills. In lesser than 2 months, my bill amount went from 2k to 8k. what is the logic behind that!!! One more interesting fact is that my credibility they said is 3400rs. if that is so the amount should not cross this limit. Such big companies must be having some analytics software for these unusual activities. The customer care people keep calling u for non payment of bills. but they dont resolve ur problem. The vodafone executive will be at ur doorstep while giving a connection, but for disconnection, they wont do it over call. I have used airtel before this, and it was very user friendly. I hv switched back to airtel. Vodafone has given me a bitter experience & i would never suggest anyone to hv a vodafone connection. The service s not user friendly. For following up of bill the customer care people will call u in 15 min every day, but they dont hv the authority to help the customer online itself. they will directly say that we cnt help u in this. You ll hv to go to the store. Then why the hell are you sitting there. Just to call people and say that the bill is pending. Vodafone will keep ur no. out of service in hardly 2 days of non payment of bill.

My vodafone no. is[protected]. On 4th and 5th of July 2015 vodafone send an offer in my mobile app. The offer states that if I buy 2GB or 1GB 3G data I will get double the data i.e. if I pay for 1GB or 2GB data I will get 2GB and 4GB respectivly. After recharging for Rs. 451/- which according to the offer I should have got 4GB, I only got 2GB of data. When I emailed them, I received a reply stating that the offer was not valid for me. Vodafone cheated me. They send to me through their mobile app.

extra balance not credit fully My mobile number has a special offer of 130=150 but at first they have credited only 111 after complained to customer care they said that sir wait for 4 days your extra balance will be credited not they credited only 130 fully after the given time so I again called customer care they said that its final we did give 150 its only 130 and not giving good response to my queries

Dear concern, With refer to above cited mobile number, I have done rc 88 and rc 111 on July 1st as I visited vodafone portal and got to knew the information about the said offers. as per the system it shows that rc88 gives me the local V2v [protected]@10ps/min which is valid for 28 days and rc 111 provided talk time of 105 rupees. After 2 days, I was came to know that no balance was credited to my account hence I call customer care to inquire the same. I was surprised by the information provided by the customer care representative and I convinced that the both are applicable for V2v offers and she told me that she is going to deactivate rc 111 and the same will get refunded to my acount and rc88 will be remains the same. However I had get the credit as promised by her and after that when I calls the local vodafone number I had charged 22 rupees for 17 min duration. For which again I have called the customer care to inquire the same, thus time supervisor told me that u have done rc88 plan but it is not activated and for which u have charged as per tariff applicable. Because of technical error the said plan is not activated. But I have already done my rc88 plan and in my earlier call she assured me the same. I have requested them to refund My amount charge me the as per rc88 plan.But they are not responding and said it is not possible to refund my amount. So please look into the issue and check my last deductions. Thanks Rakesh [protected]

My mobile number is [protected]. I have been unknowingly charged 750/- in the Vodafone bill for May and June 2015, which I just realized today. If this is not rectified within 48 hours, I am taking my complaint to twitter and also the consumer court.

My CUG numbers [protected] & [protected]. Problem- Network Signal of bar- Zero/ Emergency Service Issue- Called ended automatically, Voice Split Every Time, SMS failed Location- Hatiara Road, Sitalatala, Baguiati, Land Mark - Gobinda Bhawan House Name- Laxmi Kuthir Floor-Ground (Indoor) Area Pin code- Kolkata-700157 Problem Start- 29th May, 2015 Complain- Several Times Billing Date- 6th of every month Recent Status- Same as day one Alternate number- [protected] Unsatisfied service. No network upgraded last 1 month in my home location. Please resolve this major problem as soon as possible.

I have made two different transactions to recharge a vodafone number [protected](Jammu) for Rs100 each but the amount was not credited to my number, Albeit the amount was dedcuted from my account. The transactions were made today using ICICI netbanking option and I got the confirmation message as well. This is really infuriating, please recharge my number or trigger the amount refund ASAP or I am going to escalate this to whosoever it takes and share my experience on every social networking site.

I am one another victim of such charges and its been happening on monthly basis. Literally fedup with such charges and sometime they waive it off and many times dont. I am not sure of the rationale behind such data charges and those guys don't have any mechanism to eliminate such sites even if accidently clicked (many of them advertisement). Please take action as appropriate as we as customers are sometimes being charged exorbitantly

On 05/07/2015 i was recharged my number with 18/- 2g data pack at 2.00pm, but i hv'nt recived any activation massage from vodafone.Then at 4.00 pm again i recharged my number with 251 3g offer pack then it was sucessfuly activated & i am njoing it... But the tuist begain when suddendly i recived a massage of 18/- 2g data pack which i was recharged previosly. and now my mobile data balance is shows 90mb, where my balance should be near about 2048 mb +. after that i consistantly call the customar care. but they were not helped me.. finally they blockd my number... My qus. is what is my fault in it ?? i need my balance back i need help :-( plzzzzzzzzzzzzzz

Respected Concerned I want to draw your attention to the fact that earlier i had registered a complaint for the fact that i was not able to access the 3G services on my number [protected], and no advancement whatsoever was made inthat regard, and to my amaze i got this sms from the number [protected] that my issue was resolved(which is not), also i dialed 198 afterwars but could avail no option as i suspect my responses has been barred from srinagar office, consequently after i had an arguement with customer executive. Also i Cannot receive settings manually via SMS, neither can i speak to the customer care using 199(As service has been barred there as well).