Vodafone India Complaints & Reviews

I have recived an offer for building a tower and am in contact with phone no [protected] calling from New Delhi. I have submited my documents in this regard. now they are demanding for deposit of Rs 23503. before proceeding further I want to know weather there is any such policy or not.

I Dr. Naveen Jangir, resident of Jodhpur nd now doing govt. job at rajsamand district in rajasthan. I applied for a postpaid connection last month and after activation of my no [protected], its second time that my service is stoped by saying that verification of my address is not done. in fact no one visited at my home in jodhpur for second time.

My vodofone postpaid number is [protected], last month June 22nd i have placed a request for activation of 3G pack But i didnt get any sms from your side i.e for not activating the requested plan this is not acceptable this is your responsibility to inform the customer about the technical fault or not activated plan or issues happening like this, so far i have not get any sms for activation and i have not noticed that, i have used 194 MB on this number. Please i would like to tel you one thing please treat your customer as important this is your technical fault, please inform customer thru call or sms that the plans are not activated. I would like to request you to please wavier the 194MB usage on the next billing cycle, please check your database this is your technical fault that not informing about plans activated or not.

Sir/Maddam I've taken a postpaid Vodafone card on July 2nd. They told me that it will get activated by 8 pm on the same day. But it didn't happen so. I visited Vodafone store on 8 th and complained about this. They told that when the inquiry team came to our apartments our security didnt allow them inside. This is not at all reliable. It didnt happen so far. We've been staying in the same apts for the past 6 yrs. They told me that they cant activate the SIM unless they inquire and told me that they will send the inquire team again and asked me not to go out anywhere that day. But no one came and my SIM didnt get activated. I went to the stores and had a fight with them. I told them i will go out of the stores until they get it activated. They activated it and told me that they will send inquire team again that day. I stayed at home all the day but no one came. Again today i.e., tue 14th july again they cut the service. Again i visited the stores. they told that they have inquire and it will take 24 hr. I asked them to refund my money and i dont want their services. They told me that they can return only 350 (500 was the deposit) or wait till it gets activated. I am totally upset with their service. I want to bring this to consumer forum notice. Pl. tell me what to do?

bpoth incoming nd outgoing is blocked on my num from last 2 months . i was asking for coorection in the bill details from the month of may 2015 which i didnt get till now. bt i got bill everymonth even after incoming nd outng barred just becoause of rentals. today i again got biil with amt of rs 5583 which im not going to pay in any case either correct it or dnt ask me to pay because it is my official num whose incoming is also barred from last 2 months and please im not going to interact with different person and telling the whole issue again and agin. i want to get of the issue soon. contact me on this num [protected]

I am experiencing issues with Vodafone network (Both Data plan and voice plan). Call drop is very frequent in vodafone, everytime if i have to talk for long its always obvious i have to call the person twice or thrise because of Vodafone network issue. I have 2g data plan, expected to be slow, but i pray it atleast it should work atleast. Nothing works on vodafone, apart from their bill. which is just perfect and always on time. I hope vodafone provide same service on Network too. Thanks, Geeta Pant No-[protected]

shahbaz khan here, my number is [protected] i am using voda from past 7 years when it was Hutch. yesterday i called 111 to complaint about not getting any intimation of retention offer last date, (because i lost 22 rs in a single call) some girl spoke with me her name starts from 'S' . instead of solving my query she directly transferred to some senior person (shivaraj p) without my permission, which is disgusting behaviour and i was in the queue for about 15 mins after that shivaraj also didnt listen to me properly and misguided me to call in [protected] saying that this is a toll free no, today morning i called to that, i charged about 11rs that time i came to know that he lied, you can listen to the call recordings. i want my money back otherwise iam getting port.

Additional charges are being incorporated in my bill from the past 2 months. I have made no recharges and my bill should not have so much. Additional packs are added for god knows what reason.. MI_CAP_750_30d_R_PROMO_3G -I have never done such a recharge MI_C_V_250_30d_R1GB_FU_3G- This was paid in last month's bill. Why was it added again...This is completely unethical and unprofessional. This is messing up with customer's trust.I had raised a complaint earlier too and I got no call from your executive but I got a mail to send the feedback of the help never provided by you. In additon to this when I talked to the customer care executive, she could not explain the charges in the bill and said some executive will call me but instead I got a mailer that the charges are valid and pay the bill. Same recharge of MI_C_V_250_30d_R1GB_FU_3G was made by my friend and no such additional pack was continued for next month. This is a complete fraud.

Sir, my no is [protected] and my bill date 8th of every month but they change my billing date to 30 jun . change my rental plan from 249 per month to 199 and charge me on internet browsing. While asking customer service they said my billing date is 17 th of jul again they charge me for 17 days instead of one month and so on . I log a complain I. e.[protected] to Vodafone customer care but no response by them . I was charged 1316.22 rupees for the period of jun 8 to 30th of jun . but my rental plan is 249 in which I get 1024 mb data free for one Month . I consum 1009.22 mb data till 30th of jun but they charge me after 21st of jun on data using and says that sir your free data for 22 days is 700 mb. Is There is fault in there system other wise they unnecessary harsing the customer by raising bill.

hi team, i am using Vodafone number [protected](postpaid). i have problem with network issue i complaint many time but. result is zero... i already email, talk CC and i vist the store but they are give me proper response about this. Even i talk with CC they misbehavior with me, they are to give Right information about the problem.. they are calling for the payment..i ask to they why i will pay the money because i am not the proper service from there side. they are service provider and i am paying for that. if they not able give the proper service then i will pay to them. Regards Rajshekhar saha [protected]

([protected] Jaya kanojia)Vodafone exc. give false commitment of 249 rental With 500mb 3G data thn unlimited 2G data, after tht U charged me 299 rental and also imposed internet charges for 3G data which is around 3300, however whn i ask for details o[censored]sage to CC exc. he denied to give those details.

I got 2015 June month bill and I found out that Rs 149 was deducted due to dwap_ani0149_ppu_cre00691001 in my bill statement. I called the customer care and they rudely told that I have downloaded a gambling related app due to which amount is deducted. When I asked about the details of app they told they are unable to tracce and refuse to return amount. The fact is that I didn't download anything from any paid site. I want the whole money back. Please have a look into this matter. My mobile number is [protected]. I am a vodafone customer.

I recharged my prepaid number [protected] with rupee 110 and I got balance of 100 on 16th May 2015. After 5days since then I checked the balance, my balance was reduced to Rs 28. I called the customer care on 21st or 22nd May 2015. I called the customer care and they rudely told that I did a chargeable download hence it was deducted. The fact is that I didn't download anything from any paid site. I called and even asked for the details of my downloads, they refused give any details. Please have a look into this matter. I am a vodafone customer.

I recharge with 251/- monthly Data pack of vodafone yesterday from Bengal cirle, which provides 1024 mb data in general, but due to my special offer, I should get 2048 mb. They gave, ut today just now they send me a message that, I have only left 196 mb in my mobile. But I did not do anything in my mobile to be used, so much datas. . Vodafone is fraud ! Never use it. Plz send my complaint to the nodal head of Vodafone, sothat I can sack all those evil employees from the company, who have snatched .y data as well as hard earned money.

Vikesh Kharva 2:26 PM (22 minutes ago) to vodafonecare.m., vodafonecare.d., vodafonecare.b., nodal.delhi, appellate.delhi, vodafonecare.h., vodafonecare.k., vodafonecare.c., vodafonecare.k., vodafonecare.k., vodafonecare.m., vodafonecare.r., vodafonecare.p., vodafonecare.u., vodafonecare.u., nodal.guj, vodafonecare.g. Now I am stuck between vodafone agent and vodafone verifying authority. I have controlled myself or else I would have written such bad words that you can never ever imagine. I am taking this sophistically. Your agent says no verification is done. Verifying agent says it is done and report is sent. This is unbelievalbe!!! What a communication??????? Vodafone agents - [protected] (karan who collected documents), [protected] (Sanjay), [protected] (Harshida, the main agent- only outgoing number!!! Why? If you call, this number doesn't exist. Hahaha, tregedy of No. 1 network!!!) Verifying agent - [protected] (no name) Contact these numbers and start my both connections by today or I am going to change this to Airtel (as done by many of friends & colleagues) Now what will you do? Are really capable of giving new connection? Can you change prepaid to postpaid? No. 1 network is losing faith. My family is ashamed of such third class service. Thanks & Regards, Vikesh Kharva "Only a life lived for others is a life worthwhile" On Mon, Jul 13, 2015 at 10:35 AM, Vikesh Kharva wrote: my cards are not activated yet... I am waiting, waiting & waiting. Thanks & Regards, Vikesh Kharva "Only a life lived for others is a life worthwhile" On Fri, Jul 10, 2015 at 7:42 PM, wrote: Dear Mr. Kharva, Thank you for your time to explain your concern regarding feedback on service related on your mobile number [protected]. As per our discussion, we wish to inform you that we are in receipt of your concern with regards to migration related for your mobile number and we are working on it. We will update you by 13/07/15 with required feedback. Your complaint docket number is [protected]. Kindly consider this as an interim reply towards the concern raised by you. In case you need further assistance, please do call or email us. We will do our best to help you. Happy to help, Karishma Choksi Nodal Office Contact numbers: For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable) For any complaints call 198 toll free helpline Nodal Officer: +[protected] Fax number: +91-[protected] E-mail: nodal.[protected]@vodafone.com Website: www.vodafone.in On 7/8/2015 6:21 PM; From: [protected]@gmail.com; To: vodafonecare.[protected]@vodafone.com; nodal.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Frustrating experience; It has started again. I have been trying to contact your postpaid department, but it seems there is no one to pick up the call and solve my query. Prepaid department transfers call but there is no one on the other side. Please make sure that someone is there to pick up the call and then transfer. I waited thrice for almost 10 minutes. This is repeated since last two days. I want new connection but I need to think twice if such is your regular service. Yesterday morning, I called to collect documents from home, but no one came. Today morning, I called to collect from my office, no one came. What the hell is this? You do not want to serve your customers. You do not want to expand your business. Customer expects something from your end and this is what is received. Frustration!!! Undersign & my wife, both are tired of this. How can you proudly say that you are Gujrat's No. 1 network!!! This is really surprising. If this is no. 1, what would be the last? I am really exhausted... Thanks & Regards, Vikesh Kharva "Only a life lived for others is a life worthwhile" On Mon, Jul 6, 2015 at 9:50 PM, vikesh kharva wrote: Today I had third class experience with Vodafone customer care executive. It was C grade service. I want new post paid connection. I called customer care centre. It was transferred to post paid department. First time it took five minutes, then it took ten minutes. I didn't give up and again called but again it was frustrating service. I waited for record break 30 minutes. You can check my call records between 7.30 to 9.30 pm. Why I was not given any response? Where were your executives? This was never expected from Vodafone. This is not the best service.

Dear sir,

Several complaints at corporate care and after sending 3 to 4 mails to nodal officer, i am wrting to you get some quick justice.

There are two wrong billing for data usage in roaming for the month of may 2015 and june 2015.
I have got the credit for may 2015 but for the same in june i have to write several times, still your people are not listening.

Just think of it, when you have admitted that there is wrong billing of data usage during roaming and the same has been rectified for may 2105 billing cycle, then why they are dilly dallying for june 2015 billing cycle.

Same reason, same place, same kind of wrong billing, but one bill amended, another they are saying that its cannot be done.

Please look into the matter
.
Trail mail and corresspondence with vodafone attcahed.

Regards

Subrat panda

Dear, I have taken 2 CUG Vodafone numbers i.e, [protected] and [protected]. According to tariff plan/policy, CUG to CUG call charges and sms charges are free, but they are charging for CUG to CUG numbers. In last 2months i.e, May and June month charged. Please find the attachement. Name: Nagarjun Kunkumuri Mobile Numbers: [protected], [protected] Wrong bill generated period date for both numbers: [protected] to[protected] and[protected] to[protected] Please do needfull on this... Best regards, Nagarju K [protected]

i hav done a recharge on 30 th of jun on [protected] voda no... of 56 rs... my balance was deducted frm my credit card but the recharge was not done... hav made several complains against this to yr agents on online chat on vodafone online shop to solve my problms... but they r of no use .. just a waste of tym... m sent mail also to vadafone id... but thr is no reply...

today I see a sudden msg that my 90rs.has been deducted for the glamour zone pack .. now what the hell is that. I wan the company to return my money back immediately.even in the last week my 50rs was deducted for something which i didnt even have knowledge to access it.. plz return back my money..stop being so cheap, by exploiting ur customers ur only putting down ur reputation..I shall change to a new network rather taking a Vodafone connectionin

Hi, I got prepaid number from vodafone agent name Rajneesh at nehru place delhi. He took money and all documents and my number never activated. How to get my money back? This is the cheating happening that if someone need prepaid connection, these vendors cheat the customers