Vodafone India Complaints & Reviews

Jitendra s dharod
Advocate high court.
Reg no. Mah / 1213 / 1991. H. C. O. S no : 7467.
204, harisadan, mamlatdarwadi, malad (West) , mumbai - 400064. Mob: [protected]. .

By email.
Dated : 02 / 06 / 15.
To,
Harish gore,
Advocate for vodafone india limited.
Your ref no: vil - 120e / may - 18 - 15 / hg / gsp_m / p / 566.
Sub: vodafone relationship no. 1. 25655148, vodafone no. [protected].
Sir,
1. I am in receipt of your mail dated 28 / 05 / 15 on 31 / 05 / 15 alleging that “as on 28 / 05 / 15 a sum of rs. 624. 44 is due and recoverable from me”.
2. At the outset i deny that i have availed services of your client and in consideration of the services availed by me your client furnished bill / s to me with a request to make payment thereof within the stipulated period.
3. Without prejudice in reply your notice i would like to put before you the facts as under:
A. I had purchase the data card bearing sim no. [protected] of your client for internet dongle. The said sim was post paid. After using some time i approached the gallery of your client requesting them to make it prepaid.
Your client’s executives advised me to deactivate this number and purchase new data card which would be prepaid. Accordingly i purchased new sim no. [protected] data card, pre paid around 20 / 11 / 14 from lakha building gallery, malad (W) .
B. It is obvious that before deactivating my number [protected] i will have to clear the outstanding till that date and whatever amount was outstanding on my date of request was cleared by me by making payment of it.
C. I thereafter mailed to your client on 21 / 11 / 14 requesting them to deactivate / stop internet services on [protected] number as i have purchased new sim no. [protected] data card.
D. Your client on receiving my mail replied to me “ thank you for your email dated 21 / 11 / 14, regarding disconnection for your vodafone mobile number [protected]. We have forwarded your request for disconnection of your abovementioned vodafone mobile number to the concerned department and they will revert to you within 48 hours.
E. After clearing the amount and having also informed your client by email to deactivate no which they have received and have acknowledged by their above reply and now it is at the end of your client to take steps to deactivate and stop the services.
I received mail from your client on 25 / 11 / 14
Dear jitendra,

We regret the delay in reverting to you. This is with reference to your email dated 21 / 11 / 14, regarding your vodafone mobile number [protected].

We wish to inform you that as the above number is registered as an individual paid account with us hence any changes for the account should be routed only through the registered email id.

We hope you appreciate our stand on the matter, since the same is done for the privacy and security of our subscribers

We assure you that on receipt of written communication the request for disconnection will be processed within 7 days.

In case you need any further assistance, please do call or email us. We’ll do our best to help you.

F. On purchasing aforesaid new sim no i have been using the prepaid services of your client and i have removed the disputed subject post paid sim no [protected] from my dongle and never used it since 21 / 11 / 14.
Inspite of all this again i started getting calls from your client that there is outstanding amount in the said no and i have not paid, when i will be paying, etc and such demanding calls were being received by me even at the time when i am in court and even on sunday afternoon at 2 o clock when a person would be taking rest after having lunch.
G. After corresponding with your client i received email received on 05 / 03 / 15.
Dear mr. Dharod,

Thank you for your email dated 04 / 03 / 15, regarding disconnection your vodafone mobile number [protected].

We confirm that the above number has been temporarily disconnected on 12 / 01 / 15, due to nonpayment of bills.

Your request for disconnection will be processed by 11 / 03 / 15.

H. My request to them that i am not using the number and there is no outstanding amount have fallen on deaf ears and therefore grudgingly i told them that once for all if you want that amount you send me the bill and i will clear that amount once for all.
I. I received the bill for the period 28 / 02 / 15 to 17 / 03 / 15, bill dated 18 / 03 / 15 for no. [protected] amount rs. 736. 80, which was paid by me on 28 / 03 / 15 the transaction details are payment id - bsmp[protected]; relationship no. 1. 26330407; mobile no. [protected].
J. Now after making above payments which were not due but to stop the nuisance as it is unhealthy to fight for rs. 737 / - i made the payment considering it to be a charity work and inspite of the disconnection from 11 / 03 / 15 you without any documents in support of your claim or clear instructions from your client have issued illegal, unwarranted notice to recover a sum of rs. 624. 44 outstanding as on 28 / 05 / 2015.
K. I hope that you will understand what ordeal and waste of time i have gone through and further hope that you will withdraw after going through my reply and put a permanent end to it.
L. Inspite of the above facts if you persist to proceed legally i will be constrained to defend my self with all the above documentary and electronic proof and seek compensation against your false claims and harassment for a petty sum. I hope which you not do with a brother advocate.

Your truly,

Jitendra dharod.

For my vodaphone 3g datacard number [protected] bought recently, there is no network coverage and slow response for the internet.It is already discussed with vodafone with complaint [protected] but didnt get any response in last 4 days. Please note that it is affecting my critical office work. Request to resolve the network issue in Oxy valley apartment phase -2, Wagholi, Pune - 412207 Thanks

Dear Sirs, I am extremely disappointed in the manner in which the Appellate office of Vodafone India at Delhi has handled my complaint no.ID [protected]. They are not taking cognizance of the facts elucidated in my complaint and instead are adamant that what they have done is correct. I give below the facts of the case, which are as follows: 1. I had agreed to subscribe to the 375 plan as explained to me by Vodafone India specialised team member, one Mr. Mukesh at Delhi, co-ordinating for Snapdeal employees; 2. I had also chosen the number of my choice as discussed prior to subscribing; 3. I handed over all the necessary documents forthwith to him for activation of the number of my choice along with the plan, as also the money; 4. The plan which was in effect at the time was NOT activated by Vodafone, since the said specialised team member, Mr. Mukesh, due to his negligence, "forgot" to deposit my documents; 5. Despite repeated follow ups with him, for more than a week, finally I was forced to take a number which was NOT my choice and a Plan, viz., 399pm plan which was forced on to me, since during this time Vofafone India had suddenly decided to stop the 375 pm Plan; 6. On complaining to the Appellate Authority of Vodafone at Delhi, they replied stating that the correct plan is activated, and are adamant about their stance, despite the fact that I suffered due to the negligence of their employee. They are not taking cognizance of the fact that both the number and the Plan are NOT my choice and it is due the negligence your specialised team member that I have had to suffer this loss and harassment, more so because the money had already been paid. I am extremely disappointed in the stance taken by them, and it appears that they trust their specialised team who lies to them, rather than taking into cognizance their customer who has not only suffered a loss but has been subjected to harassment by them. I would request you to instruct them to activate the 375 pm plan, which is what I had chosen, and NOT the current plan which I was forced to take by your Mr Mukesh, due to his negligence, careless and disappointing service to me. Please not that I had NO OPTION but to take what he forced on me since I had already paid the money to him. I trust you will take note of my complaint and ensure remedial corrective action by Vodafone India by instructing them to activating the correct 375pm plan immediately under intimation to me. Regards, Huzaifa Basrai - [protected] [protected]@gmail.com

Dear Sir / Madam, call history of prepaid mobile number i want to get call and sms history of a vodafone prepaid number i.e., [protected] kindly make it as soon as possible on my email id, [protected]@gmail.com Regards, sukbir

I got charged Rs. 308 for Surprise 'Value Added Services' in my data card connection. This is happening since last 2-3 months. I am well educated about how data dard works. I never clicked on any third party link nor download anything. I got bill for following services which dont even make sense from their names. Executives couldnt explain what I was charged for. Details are as follows: sf_tinytvw_w_77 4 times.= 308 Rs. Tried to complain by calling care, but Executives put call on waiting for more than 30 min two times before I disconnected. When asked to talk with seniors, the call was again put on hold. This is a corporate connection and as per my understanding no any VAS can be activated without a written mail.

I have been paid the amount of 700 out-off 1000/- Because i got the waiver off of 300 rs due to wrong charges. 2 days gone Still my mobile outgoing is barred. 2 days has been gone but still you didnt restore my Mobile services.I mailed to Vodafone team. They didnot send any mail or call to me. I will shutdown 1000 no. of the corporate plan of my office employee. Badly services and cheating people

I was having postpaid Vodafone no. [protected]. I requested the company to permanently disconnect this number on 21st March''15. I paid the outstanding bill of RS.744 in March from my Card. and requested Vodafone to permanently deactivate and close this no. at Sector -14, Gurgaon Vodafone store. After three months passed of this incident. Vodafone have generated the bill of Rs.797 against this closed no. and forcing us to pay this amount. When I told them I requested for closing this no.., they say the request generated by Sector -14 Vodafone store executive was wrongly done and now they want us to raised a request for reversal of the bill. I PAID MY COMPLETE BILL AND ASKED FOR PERMANENT DEACTIVATION OF MY NUMBER ABOVE. Instead of deactivation and closing this no. They stopped my incoming and outgoing of my present no. i.e for [protected] . Please help so that I can use my no. and they are not connecting us at customer care also. Alternate no. is my sister no. [protected] for time being contacting. With regards, Akshita Bajaj

I am Gaurav Manchanda from kota, Rajasthan my no is [protected]. On 29 june 2015 Vodafone Company send sms to my number full talk time in 200Rs. I have recharged my number from 200Rs in same day., but Company gives only 172Rs . I have Complaint to Customer Care many times but they not giving any satisfactory answer and not credit back my Amount. That's why Company doing fraud with Customer. Regards Gaurav Manchanda [protected]

This email is regarding the following two numbers [protected] 91-[protected] Both these numbers are in my name, GIRISH L. PARIKH. In the middle of March, 2015 (before March 18, 2015), I personally went to the office of Vodafone in Navi Mumbai, near Vashi railway station. I spoke to a person (DIMPLE), to put both my phones on hold for six months. I am a non resident Indian, and SHE INFORMED ME THAT IT WOULD COST ME RS.50 PER MONTH ON EACH OF THE PHONE. SHE CHECKED THE REMAINING CREDIT ON BOTH PHONES AND TOLD ME THAT I HAD ENOUGH OF THE CREDIT BALANCE ON BOTH NUMBERS. NOT TO WORRY. ON 18TH OF MARCH I LEFT INDIA TO COME BACO MY HOME IN SEATTLE, USA. I REACHED USA ON THE SAME DAY, BECAUSE OF THE 12+ HOURS TIME DIFFERENCE. THE SAME DAY I TOOK OUT MY SIM CARDS FROM BOTH THE PHONES AND STORED THEM AWAY WITH MY PASSPORTS, TO BE USED WHILE I AM BACK IN INDIA. WHY AM I BEING BILLED FOR THE PHONES THAT HAVE NOT BEEN USED? WHAT HAPPENED TO MY CREDIT BALANCE? DO YOU HAVE SOME EMPLOYEE, OFFICER OR OR OTHER PERSON(S), WHO MIGHT BE PILFERING FROM THE CREDIT BALANCES OF YOUR CUSTOMERS? ARE YOUR COMPUTERS TO BE BLAMED FOR THESE ERRORS? PLEASE LET ME KNOW WHAT HAS HAPPENED TO MY ACCOUNTS. ALSO, PLEASE SEND ME THE ADDRESS OF VODAFONE HEAD OFFICE IN MUMBAI, AND THE NAME(S) OF THE DIRECTORS, INCLUDING THE MANAGING DIRECTOR, WHO SHOULD BE AWARE OF THIS TYPES OF TRANSACTIONS. THANK YOU, SINCERELY, GIRISH L PARIKH

I have been using net on my number [protected] and I suddenly receive a message of Rs 49 deducted for hotshot where as I haven't activated it and I have no knowledge about what it is. It is very unethical way of earning money.. I want the hotshot service to be deactivate it at earliest and my money refunded.

I had surrendered my Vodafone number [protected] on 2nd April 2015. I was informed that the security money of Rs.500/- will be refunded after 60 days of deactivation. After 60 days I came to know from Vodafone, that the number was reactivated on 31st May 2015 and deactivated on 01st June 2015. They are not replying to my query, who initiated the reactivation without my request/approval. They are not providing any unique complaint docket number, when I called them on 198 today. There intention is to deny refund by any hook and crook method.

Myself Nikhil Sethi my number is +91-[protected] this is prepaid number I requested to Vodafone to convert it to postpaid corporate connection. Recently I am in touch with one of your executive Shailesh his number is +91-[protected] he told me that my postpaid connection will be activated within one day now its been three days my number is not activated yet ..and your executive did fake commitments which is not correct and I want you to take it on serious note take some serious action against this executive . Now am calling him he is not picking up my call he always disconnects my call this is not the right way to handle the customers vodafone have to take some serious action against this executive asap and my number is not activated till yet

Sir, kindly attention please my Vodafone is postpaid connection and first time very high bill is generate in may Rs-2800. no-[protected] this no is 20years old . and we call to customer care executive they don't provide any types of relief Vodafone all employe are selfish and they always tell lie because on my no waiver complaint also in progress i paid my amount but waiver amount Rs-800 unable to adjust so we are in very difficult situation and i going to lose in my business. please do some thing and start my out going service and give me discount immediately other vise you dont take any action so i will RTI against Vodafone company..

Tomorrow again deducted of rs 32 / - from my mobile balance on 24. 06. 15 now i am totally disappointed and thinking that if not solve that problem i will close this vodafone sim. . . Sub - not any response from vodafone co. Dear sir i had already complaint against vodafone co. Regarding deducted amount. For it vodafone co. Reply me that your deducted amt will be refund but till date not update my mobile balance. By the way vodafone co. Message are mention below : - - - dear customer, your waiver of rs 45 against the service dnld - p_sal_lamef_f - 45 - sm has been processed and will be update in your account today. . . So request you please solve the my problem as soon as possible. . . From d. K. Biswas ph - [protected]

My name is ajeet and i was using vodafone number in last company, details are here reference: vodafone relationship no. 8. 10008608. 00. 00. 100001 &
Vodafoneno. [protected].
My july 2014 bill was 606rs and i stopped my mobile service within july because i was leaving my job after that i got my bill amout was 706 in aug 2014 after that they send me october bill due amout had increased upto 1196 and in november bill it was 1296. Now they stopped but want 1400 amount. But i am ready to pay my actual bill which was 606rs because i stopped my service in july.
What should i do please comment or help.

Online recharge was done for mobile number[protected]Delhi NCR Vodafone). An amount of INR 250 was deducted from my HDFC account but recharge was unsuccessful. Its almost a week now but no reversal of INR 250 has been received into my account which implies that the fault is from Vodafone. This level of service cant be tolerated at any level and it should be rectified as soon as possible. Need to either block/remove the online website for recharge if not functioning properly. Please take appropriate action immediately so as to avoid duping other customers. Saurabh

My mother (who is 70 years old and only knows how to make and receive a call) is using a pre-paid mobile with cell number [protected] since last 4 years or so. On 30.06.2015, suddenly an amount of Rs. 80.00 (Eighty) was deducted but she could not veryfy why it was deducted.On exploration it was found that some value added service like caller tune etc.was made ON and automatically balance money was deducted.

This is the first complaint i am raising against a company . The brand "vodafone" is one of the most troublesome company i have ever faced . I have been using my vodafone sim for almost 3+ years . So two months back i switched the sim from postpaid to prepaid, i paid the first month bill within the billing period due date. Now the second bill came with the due date of 8th july 2015. Now within that period of time they keep sending sms like 2 or 3 messages per day that too early morning around 3am and also with emails "n" number of times per day and calls like infinity times per day. These people doesnt have a common sense of what others are like! I even called the customer care and spoke to two persons like not to disturb me with these bill calls/sms/emails. Still the issue persisting. Kindly *******sue this company********** on my behalf please. It literally spoiled my day as well as my sleeping time everything because of their calls and messages. Any company/individual which/who disturbs a personal/mental/emotional feelings of anyone has the right to get punished. So does this company literally should. Kindly help me in suing this company

Sir I am trying to close my connection from last 8 days . my bill month ends on 2 nd july 2015, i am regularly contacted to customer care but they are registering my complaint and saying we are transfering our call after that i am not geting any response, they are not behaving properly . please accept my request and registered my request as complaint for closing my sim. Name :Vikram Singh

I have vodafone postpaid con.no.[protected] with 200MB/month free plan.I received overcharged Ist bill of vodafone, which is corrected by vodafone store on dt.11-6-15.Then two days before a call came from vodafone saying that your approx.Rs.1115 limit is over and today i.e.[protected] at 9.00a.m. outgoing call of vodafone was disconnected.When I just now at 6.40 p.m.visited vodafone store and complained about excess bill and to restore my vodafone connection.He corrected in their system and told me that your connection will be restore within two days.I am now without outgoing call, eventhough it is not my mistake.Vodafone repeatedly raised excess bill and I have to rush to vodafone store with lot of tension.I want my outgoing call to be restore immediately.Also assurance from vodafone that next time I receive correct bill .I want to know that is there any rule in vodafone that no any customer care executive should allow to correct bill of customer in customer bill copy?.Because customer care executive rudely say me everytime that you have to pay full bill.Is it customer care?Customer= kasht se mare vo