Vodafone India Complaints & Reviews

Dear Sir, I have ported to Vodafone one month ago from Idea, but they have still not made first inquiry but has sent first bill of Rs. 179 and the same has been paid by depositing Rs. 500/- but still the services have not been started. I have visited vodafone office and filed a complaint for FI but no FI was done and services are not running. my mobile no is [protected]. and alternative no. is [protected]. attached herewith are snapshots of mobile in which there are messages from vodafone. Regards Mahendra Vyas

Dear sir, I have already filed a complaint with Vodafone . Whose details has been given below. As per telephonic communication on dated 15/05/2015 with Miss Nibha (Vodafone executive) and reference no[protected] given by her. Have a look on the issue:----- On dated 24-March-2015, I had filled porting request from airtel prepaid[[protected]] to Vodafone postpaid at Vodafone store shop no 27, Nehru ground Nit, Faridabad. Miss Namarta, Vodafone executive offered me monthly rental plan of VF249 Rs + tax. According to HER in this plan, 600 local free minutes +500mb/ month 3G data up to three months were to be given. But on dated 26-April-2015 I saw my bill, in which, they have charged for the data( which should be free). I have paid the bill of amount Rs 2100 and requested for turned my connection to prepaid again. Now it is in Vodafone prepaid. NOTE:-I know Normally on new connection no data benefits is given with VF 249 monthly rental, BUT ON PORT IN tO VODAFONE POSTPAID FROM OTHER OPERATOR, Data benefits is given I.e 500MB 3G DATA per month up to three months. Overall the mistake is from your backend office, that they didn't update the information. Please refund the excess amount charged by you and paid by me along with security deposit As per your norms. Please do some need full in this case as your earliest. Thanks & regards Manish Contact no:-[protected]

I am Prabakar from kanchipuram, Tamilnadu.my mobile number is [protected].I got a message from vodafone from[protected] that the message is (Recharge rs 59 and get full talktime + V2V 20p/min 4 hours amount will be credited .To activate dial *121*59#) i got this message from vodafone and i activate from my mobile by theway of *121*59# and also it activated msg is also came but the full talk time amount will not credied till the date. I make a call to customer care seven more times and i told my problem they answered many ways they toldme to recharge only EC 59 then only you got the full talktime i toldhimthen why you send msg toactivate *121*59# but not proper answer one person told it should be credited 2hours another told 24 hours but my problem is not sorted out.I also forward my message to 199. so kindly read my forwarded message to 199 and take my complaint and kindly credit the full talk time amount 59 ruppees into my account

Hi I visited your office today morning to pay my bill and couple of other services including enhancement of my internet account and to activate call forwarding. The bill payment met with no problem. I asked the staff, a girl by the name of Vidya, to activate my call forwarding on my Samsung tab 3. She took the tab and handed it over to her colleague, called Sharafullah (not sure if it is the right name). He fiddled with it for some time and returned it saying there was phone error. I tried to tell him that it said network not supported. He just left it on the desk and turned away. I then asked the girl, Vidya that I wanted another option to strengthen my internet and she just just did not bother. I asked her the second time and she again looked the other way without even replying. Your staff in Alleppey Vodafone office is rude, not helpful and counter productive for you. Please take the appropriate action. I was as polite, and did not say anything offensive or inappropriate the whole time. It was as if I was talking to a wall. Johnson Gilbert Lal Bagh, Convent Square, Alleppey, Kerala, India, 688012 mobile no. [protected]

I purchased a Vodafone Sim card no. [protected] and recharged it after due verification it started working. It stopped working all of a sudden. I recharged it on 26.06.2015 but it remained inactive even after several reminders and complaints. I am a working lady and my husband is a Cancer patient, hence I I request that my Sim mentioned above be activated at the earliest. Vodafone is a renowned company and I fail to understand why there is so much delay in rectifying the problem.

This is my mobile number [protected]

I had taken new mobile samsung...With that retailer has given me simcard...He told me that 1 month net free this is prepaid card use and throw it...I had taken that card to use vodafone internate for lifetime ...


When card is activated then i known that this is billing card...I had not call even single person and i had broken that sim card and kept with me...Now vodafone billing department is giving me bluster that u have to pay rs 134...Or otherwise u have to lose u r current docomo number


From 5 days i had not sleep due to tension has given me vodafone executior [protected]...He openly give me challange that u have to loose u r current card...I m doing business...If this my current card will gone...Then vodafone will be responsible


Plz take severe action toward docomo staff and plz give me satsfaction of being part of vodafone

This is billing card which was given me fraud information told that it was billing [protected]

This is my allternate number [protected]

This is company number which executior give me openly bluster...What he will do [protected]

From appealate department i had maile them they had given me
Service request number- [protected]

But what about that staff who has given me directly bluster that he would do something on my current docomo card...I had intimate to docomo nodal desk also...

Plz help me and give me assurance that in future my current card would not be deactivated

This is to inform you that i have paid my Vodafone post paid bill on 20/06/2015 by my Debit Card for the month of may' 2015 of Rs. 589.59 through Vodafone Apps.But the same amount would not credited in my account till now and my line was disconnect from last two days. I have confirm with my bank that the transaction was successful and i am submitting my transaction copy of my bank pass herewith. Kindly look in to the matter immediately and solve the problem. Thanking You Regard, Bablu Dutta Sripuria, Congress Colony Tinsukia-786125 State-Assam Cell No. [protected]

Seasons Greetings! I am your unfortunate customer having SIM card [protected] enabled for basic plan Vtalk199 sec. I call it unfortunate b'coz till I was using your services, paying bill regularly and had also requested barring of International call in May 2014. Vodafone was not charging & not a single International call was made by me. So this change of barring ISD was requested as in the first bill itself we got charged for ISD in May 2014 which was requested and did not happen made my life become miserable, detailed complaints in this can be got from your RT Nagar, Bengaluru Vodafone service or verify by complaint of May 2014. What is more annoying is I had escalated that this is a very serious issue, that ISD was not barred, I am not sure you guys are so careless that you keep don't care for our details and requests. It is even more astonishing today when I went to customer care in RT Nagar Bengaluru, they told me the complaint is closed, how can this be done with out verifying by giving a 50% discount in my 12.05.15 bill. Also billing credit was supposed to be Rs. 1, 000 how did it become dynamic of Rs. 5000 is a question and why no action is taken is a question. If my entire ISD Bill which is again not used by me but which has charged is not reverted back, I will go to the appealing to our Appellate Authority & consumer forum and complain. In this context I would like to state I am totally disappointed with your service. A small request please check with whom you are interacting b'coz, I am sure you know what my answer is going to be all the best ! Regards Karthik Shekhar [protected].

my name is vinay i m from jalandhar (punjab).My cell number is +91-[protected]. i m vodafone prepaid customer since 4 yrs.My data pack was going on 2g 2GB of Rs.295/- for two months.Yesterday i got recharged of Rs.398 2g for 2Gb.I m Totally disappointed with the services of company, Without any information they changes their plans.i checked on their website today their plan for 2G data pack for 60days 2Gb of Rs.249 is still running. Company is charging more money from me.Till date company has not informed me to about their best plans for me.

I did MNP last week and till now I couldnt do any recharge to this number and also to make outgoing calls from this number. Contacted customer care several times and issue still exists. For past few day I am not able to make any calls from this number. This is really becoming critical now. My details below: Name: Rajesh kumar Mobile Number: [protected] Region : Chennai Converted from : BSNL Converted on : 20/06/2015 Current Network: vodafone Please let me know if you need more info. Thanks, Rajesh kumar

I have registered a complain with Vodafone for poor 3G connectivity at my residence in Chandivali, Powai for past 5 months. I have 3 post paid connections each with 3G enabled plans. I would have written at least 5-7 emails to their customer care including appellate & nodal officers however issue remains unresolved. The reference docket no. [protected].

Dear Sir, I have 300 M.B data plan for 28 days. I downloaded a 13 M.B video clip from youtube. But after one day I found my main balance was deducted by Rs.50. I call to customer care, he replied me that you had downloaded the video from a chargeable site. But how it is possible there was no any such message displayed on that site.

Hi This is ganesh from prabhadevi i am vidafone post paid user I geeting so much problem while using this post paid they wer not treating proper solution and requurements if customers My balance bill is now 3750 something around Bt bt 3 weaks back i paid the 1000rs in kiosk machine at prabhadevi branch Bt i got the 300rs bill instead of 1000 that time i met the senior of the branch exiqutive they had taken reciet xerox and i given letter to them regarding payment and that time senior told me we will cheak it qnd let u know and told me to come after 2 days then i went to the branch that time they said we got the 700rs in more in kiosk Machine that time i told them to add it on my number bt they said we cnt do once manager will cme we can do So i waited bt hvnt came they daid come tomarow then i l went next day also bt hvnt came and again they said pls cme tomaroe and again i went bt he hvnt same they reapted to cme tomarow and i went again bt he havnt came so i tired cmg 4 days conrinously bt manger was not came so i shouted them the senior whats going on pls i cnt cne daily and waiting hear and i said them i m not gng to come again u have to solve it and 700rs must been paid on my number bt till its not done this is the way they are treating And one more think for internet Last 2 months i was in roam (villqge AP) That i was not abel to use the 3g over ther so i called the number of times executive regarding the network issue every time they daid i solve it And i did manually how they said in settings i did that way also bt i havent recived and i told them to deactivate it bt they said dnt wey sir i will solve u definetly ise the 3g bt i havent and the nextime i call the executive i told them to activate the net settings and also told them to activate the new pack for me so that i can use the internet that time she told me do 251 3g pack i told her to pls dont do the 3f pack bcs i am not able to using the 3g i wested 150 rs Now i dnt want to use it and i dnt want to face it again bt that girl said dnt wry sir u will definetly use the 3g bt i refused bt she confidently told me that ur problem wer solving for internet use now u can use 3g definetly so i trusted on her confidence bt i waited lot of days for that bt i havent recived any 3g signal and nor 2g also propr i m not used proper net over ther i frusted i called the number of times to customer care thry i always said dnt wry it will solve Bt i waited long bt i havent also spoken with techinical dwpartment guy also and senior also bt they also not did any thing i finall i told them that i m not used any internet proper so i not going to pay amt 150 and 251 net packs i all ready told them if i will not get 3g so i will not pay Bt i getting phone calls from collection department they wer forxing me to pay the bill insted o[censored]nderstanding the consumer problems And wer talking rudly with me and i told them all the problem which i had Bt they not ynderstanding only saying sir u have to pay it other wise it will stoped outgoing calls And thay wer not talked with me proper giving warning to me to pay for bill This is they way the vodafone people ar doing with me I really hearted abt this things i wested mine time too and i just headec about this saying again nd again my problems to service providers Bt ther is no results Now this was third for me outgoing calls wer stoped bt they are not solving my problems

I haven't activated any tariff in vodafone. My call charges are V2V 50ps/min and other 60ps/min. Now a days it changed to 1.4p/sec and when i asked customer care they are not responding with proper answers. When every we go to other state, they will sending tariff plans but when they changed the plans in the local state, why they haven't intimated in the same way.

I am not able to connect to the customer care executive.One of the most worst Customer service i have come across.For more than a month i was trying to speak to the customer care executive to deactivate a service but everything was in vain. I am from karnataka circle.Everytime the IVR will ask to press 9 to connect to an executive, but if i press it will not get connected. WORST CUSTOMER SERVICE.

my Current Bill was INR 445 but i had mistakenly pay you via your website INR 4, 445 by online, request you to please refund my extra amount INR 4, 000 Transaction ID DICD[protected] i have provide my A/C details on 25 June via telephonic & as well as by mail but where is your specialized Vodafone care team???????...no call & mail from that team your both reference no [protected] & [protected] Today i called-up your executive said that both the reference no is cancelled & your 48 hrs is now over. my question to you that why you give me false commitment that you will get your payment within 48 working hrs now today i called-up your one of Executive said no mail or A/C details with us now i have your all calls & conversation w& recordings. if you can't refund the amount they why you give false statement & at what basis on that you self cancelled reference no without customer feedback now today i got another reference no [protected] registered on 28-jun-15 06;49pm & promise my you will diffidently get the payment. my question as below 1. If promise by you then why this delay 2. your every SMS, Calls & mails is different why this miscommunication-gap. 3. when i will get the payment INR 4, 0000 4 21 Jun my first complaint to you & wait till 25 Jun for my extra refund amount. your company give my metal harassment Rajiv Jha 91-[protected] 91-[protected]

I recharged for 650 MB data within 20 hours without using any data I get a msg 350 MB has been deducted and again within an hour 250 MB. After trying to register a complain for one whole day and failing at that I gave up and recharged my mobile with 300mb. On complaining again about the 650 MB data, they converted my data usage back to previous plan and my 300 MB recharge went God knows where. This they have done previously too 8 months back.

I recharged my mobile with Rs. 84 bonus card and didn't received the mentioned benefits. I even talked to customer executive through live chat and they accepted that this was their mistake and told me that they could not do anything about it. When i recharged their was only one recharge of 84 but when i visited the site again their were two recharges with same rate 84. I have snapshots as proof and copy of chat.

I an old customer of Vodafone and I am more than disappointed being one. Every time they come up with something which annoys me and irritates me and this time I must sue them. For a good long time Vodafone provided 300 mb data @ Rs.91 for 21 days, without any intimation to the customer they reduced the validity for the pack to only 10 days. I recharged for the same amount and realized that they have fooled me again. They can send hundreds of worthless messages to the customer about stupid deals but they can't send a simple message informing the customer regarding the change of the plans? Not just that, after 10 days I recharged again for Rs. 102 after checking the internet data pack from the website. It showed that recharge of Rs.102 would provide me with 300mb of data for 28 days. I recharged for the same amount at 4 PM on 27th June, 2015 but my data pack did not get active. I called up the customer care department after two hours to ask when is my data pack going to get active. They assured me that the DATA PACK will activate within more two hours as it takes maximum of fours hours for any pack to activate. I called them again after eight hours and the response I got was completely different. I was told that my Voda to Voda calls have got cheaper by the recharge for Rs.102. I am not going to get any data pack activated!. The guy who assisted me was so rude and very unhelpful. He did not connect me to the supervisor nor he gave me anything in writing not even a single message and after asking "what are you there for then?" the reply was "Just to provide this information that you will not get the data pack active anyhow and you will only get voda to voda call rates for cheaper". After that today when I called them to talk about the issue. They disconnected my calls thrice. Somehow I got hold of the Supervisor "Krishna" after informing the same to me bluntly and rudely he disconnected my call while I was still speaking and my issue was not resolved. Vodafone has the worst customer service in the world! They make me realize that each time I talk to them, each time! I have been suffering from a long time and I have had it enough. I am not going to take it any more. I am going to sue Vodafone this time. Either you give me the worth if my money or face the consequences. My Details: Name: Karan Monga Contact Number: +91 [protected] Email Id: [protected]@yahoo.co.in

I’m writing you to complaint about my number [protected]. This is to inform you that my new bill generate and it’s aprox 486 and when I called to customer care for my bill details then I know that Rs 75 charged (Roaming Pack). Month of May and June. And also 5mb data charge Rs 24 in my bill, then after I told him that executive to give me proper details but he disconnect my call suddenly. Again I called customer care and told for disconnection then a girl transfer my call to retention agent and she confirmed me that only Rs 75 Charged for the month of June extra in my bill so I told her that deduct this Rs 75 + 75 and also Rs 24 for data charge + 14% service charge = total deduction Rs 112 but she also did same thing……She disconnect my call. I’M SENDING YOU RECORDING OF THAT CALLS LISTEN AND CHECK WHICH TYPE OF SERVICE PROVIDE BY VODAFONE CUSTOMER CARE…… AND CHECK WHAT ARE THEY DOING AND WHERE AUDITORS IS AND WHERE IS SENIORS WHY THEY DISCONNECTION CALLS WHEN THEY HAVE NO ANSWERS FOR CUSTOMER QUIERY…. AFTER THAT I WANT TO RESOLVE MY ISSUE BUT YOU GUYS IRRITATE CUSTOMER AND I AM VERY FED UP WITH VODAFONE AND IT’S TOTALLY HARRASMENT BY THE COMPANY……. I GOT TOTALLY BAD SERVICE FORM VODAFONE: 1. • When I port my number from Airtel to Vodafone that time I faced so much problem by Vodafone. At the time of porting this number Vodafone executive Kavita told me that sir port your number in Vodafone and get laptop bag. • After porting this number I raised this topic that Vodafone committed me laptop bag then a lady who is call from activation team, her work to send a field executive for verification of customer then I told her about laptop bag. Her behavior is too rude with me and said she didn’t know about this bag and I told him so please don’t send anybody to my house for verification. • After this conversation my number barred and when I called to customer care for reason. Then they confirm me sir you verification is negative our execution came to your house and met with your landlord and your landlord told him that you are not able to pay bill. • I wanted to know who is came to my house and who update that comments but nobody told me and said name not mentioned and from which ID that comments update Vodafone didn’t know. • After that I scan my property documents and my Airtel bills also and sent to Vodafone and Called to Vodafone customer care and told them for send field executive to my house for verification and then he came and I confirm him see my house and after that my number is active. 2. After that I got bag from Vodafone but for you information you committed me laptop bag but I got Travel bag……is this service and commitment. 3. • After one Month my old service provider Airtel my bill on prorate bases but Vodafone didn’t called me and send only message for payment but that time I didn’t know about my Airtel bill amount. So I called to customer care and he told me that sir no bill is pending even due to your extra payment you bill is in Negative so don’t need to pay any bill. • But after 2 days my number barred and services stop by Vodafone. • You guys are totally fool and don’t wants to see customer pain only wants money, money and money. SHAME ON YOU VODAFONE SHAME ON YOU 4. AND now I get a fake bill from Vodafone in which Roaming charge and net charge for 5mb so you have to deduct this amount + service charge. 5. I provide you mail you supporting in which you executive told me that my net pack is not active and no charges in my bill and also I’m sending you screen short of Vodafone App in which we can check our data usage. • As per Vodafone app I didn’t exceed my data usage so why I pay Rs 24 extra. Even as per app I didn’t use 500 MB data so that I’m sending you supporting screen short. IT’S MY HUMBLE REQUEST PLEASE LOOK INTO MY MATTER SERIOUSLY IF YOU WANT THEN I WILL SEND YOU RECORDING OF TODAY, CHECK IT AND SEE WHAT YOUR EXECUTIVE DOES…… AND WHAT CALL CENCTERS DO…… VERY VERY BAD SERVICE GOD KNOWS WHAT WILL HAPPEN IN FUTURE! IT’S TOTALLY HARASSMENT FOR CUSTOMER VODAFONE IS LIABLE FOR LEGAL ACTION