Vodafone India Complaints & Reviews

I’m writing you to complaint about my number [protected]. This is to inform you that my new bill generate and it’s aprox 486 and when I called to customer care for my bill details then I know that Rs 75 charged (Roaming Pack). Month of May and June. And also 5mb data charge Rs 24 in my bill, then after I told him that executive to give me proper details but he disconnect my call suddenly. Again I called customer care and told for disconnection then a girl transfer my call to retention agent and she confirmed me that only Rs 75 Charged for the month of June extra in my bill so I told her that deduct this Rs 75 + 75 and also Rs 24 for data charge + 14% service charge = total deduction Rs 112 but she also did same thing……She disconnect my call. I’M SENDING YOU RECORDING OF THAT CALLS LISTEN AND CHECK WHICH TYPE OF SERVICE PROVIDE BY VODAFONE CUSTOMER CARE…… AND CHECK WHAT ARE THEY DOING AND WHERE AUDITORS IS AND WHERE IS SENIORS WHY THEY DISCONNECTION CALLS WHEN THEY HAVE NO ANSWERS FOR CUSTOMER QUIERY…. AFTER THAT I WANT TO RESOLVE MY ISSUE BUT YOU GUYS IRRITATE CUSTOMER AND I AM VERY FED UP WITH VODAFONE AND IT’S TOTALLY HARRASMENT BY THE COMPANY……. I GOT TOTALLY BAD SERVICE FORM VODAFONE: 1. • When I port my number from Airtel to Vodafone that time I faced so much problem by Vodafone. At the time of porting this number Vodafone executive Kavita told me that sir port your number in Vodafone and get laptop bag. • After porting this number I raised this topic that Vodafone committed me laptop bag then a lady who is call from activation team, her work to send a field executive for verification of customer then I told her about laptop bag. Her behavior is too rude with me and said she didn’t know about this bag and I told him so please don’t send anybody to my house for verification. • After this conversation my number barred and when I called to customer care for reason. Then they confirm me sir you verification is negative our execution came to your house and met with your landlord and your landlord told him that you are not able to pay bill. • I wanted to know who is came to my house and who update that comments but nobody told me and said name not mentioned and from which ID that comments update Vodafone didn’t know. • After that I scan my property documents and my Airtel bills also and sent to Vodafone and Called to Vodafone customer care and told them for send field executive to my house for verification and then he came and I confirm him see my house and after that my number is active. 2. After that I got bag from Vodafone but for you information you committed me laptop bag but I got Travel bag……is this service and commitment. 3. • After one Month my old service provider Airtel my bill on prorate bases but Vodafone didn’t called me and send only message for payment but that time I didn’t know about my Airtel bill amount. So I called to customer care and he told me that sir no bill is pending even due to your extra payment you bill is in Negative so don’t need to pay any bill. • But after 2 days my number barred and services stop by Vodafone. • You guys are totally fool and don’t wants to see customer pain only wants money, money and money. SHAME ON YOU VODAFONE SHAME ON YOU 4. AND now I get a fake bill from Vodafone in which Roaming charge and net charge for 5mb so you have to deduct this amount + service charge. 5. I provide you mail you supporting in which you executive told me that my net pack is not active and no charges in my bill and also I’m sending you screen short of Vodafone App in which we can check our data usage. • As per Vodafone app I didn’t exceed my data usage so why I pay Rs 24 extra. Even as per app I didn’t use 500 MB data so that I’m sending you supporting screen short. IT’S MY HUMBLE REQUEST PLEASE LOOK INTO MY MATTER SERIOUSLY IF YOU WANT THEN I WILL SEND YOU RECORDING OF TODAY, CHECK IT AND SEE WHAT YOUR EXECUTIVE DOES…… AND WHAT CALL CENCTERS DO…… VERY VERY BAD SERVICE GOD KNOWS WHAT WILL HAPPEN IN FUTURE! IT’S TOTALLY HARASSMENT FOR CUSTOMER VODAFONE IS LIABLE FOR LEGAL ACTION

Hi I am Tarun my mobile number is +91-[protected]. I have been using Vodafone services for 5+ years want to share my experiences with the service in last one month. 1. I have asked for a data pack which was activated with in 48 hours but this was done without providing basic GPRS mobile services. 2. I have asked how can you activate a data pack without Internet service for which I got my GPRS service activated but deactivated my mobile data pack. 3. One best feature was my mobile did not connect to either 199 service or 198 service to speak to an executive from 22/05/2015 to 07/06/2015. (reason Technical Issue) 4. Best was yet to come deactivated my GPRS services again from 08/06/2015 without any request from my end. 5. I got a bill of 2493 rupees which was supposed to be around 1000 at its maximum if the data pack and GPRS services were correctly provided. 6. Now that I want to change the network using mobile portability they are doing their best to not to allow to get out of their extra-ordinary services. a). I paid a bill of 2650 which was 157 rupees higher then the current bill but they did not inform me that this is your outstanding amount if you clear this bill I can get rid of their services, Instead I received a call for about 6 times asking for the same reason why you want to port? b.)I do not understand a point that why don't they update their systems, Thing is that I have waited for 72 business hours before submitting the documents to another network thinking that these people will solve the issue. c). I was so happy listening to a customer care executive saying your request is rejected for an Idiotic reason i.e. I have thirteen rupees(13 Rs) of outstanding amount. I just want to get rid of Vodafone services as soon as possible, I am so sorry to Vodafone, for sharing my experiences here but I am still confused how to get out of Vodafone services.

from a week my 3g pack is not working properly, my number is [protected], I am unable to surf properly the connection gets lost in in a minute this is troublesome and should be corrected soon because this is very disappointing from your company -"VODAFONE".

Hello, I have been a loyal customer of this service from the beginning of Vodafone's presence in India. I am having this particular number for almost around ten year. [protected]. That means having this number for all of my bank accounts and to all the friends i have made for the past ten years. I was in the US for last one year. I have still been using this mobile number to control my bank accounts. banking addition, transfer (for OTP authentication) I returned back to India now and to my huge surprise the number got de-activated suddenly. The last message i received was in May 25 2015. When i visited the vodafone store, they were of absolutely NO HELP at all. I am extremely dis-satisfied with vodafone currently. I cannot use my phone, cannot receive any calls. It is really frustrating. Kindly help me as soon as possible. Is this the gift i am getting form vodafone for being a loyal customer to vodafone from its inception in India????? Thanks, Naveen

Sir my name is jeetendra my no is [protected].i have port this no idea to vodafone last 18 june and i have got a msg on 23 jun ur no is port to vodafone then when i have started my vodafone sim in my mobile there was not showing any vodafone network than i went to 4 times to vodafone store to solve my problem and then they are solved my problem asking to many times.then i dial 117 number to verification to my no the Customer care are verified my no but still they could not activate my no still this date...i have called 100 times to customer care and went to vodafone store 5 times but still they are not to activated my vodafone no... My alternate no is [protected] Please inform me this no.if there is any solution.

I had done online recharge from vodafone website for my vodafone no of maharashtra region. no is [protected]. recharge of Rs. 149 full talktime. I had done the payment through net banking. even the amount of the payment was deducted from my account. But I had not get the balance in my vodafone no.

My main account balance is deducted even though i have active net pack and net balance when asked the customer care 5 times each time they provide different reasons and finally i have to lose my balance, in second incident i have unlimited 2g pack but when i activated 3g pack the 2g pack balance is gone, My Number is [protected]

Dear All, [protected] this vodafone no, i am using more three years. but last six month i am facing lot of problem (like signal and billing problem ). currently i am using HCL 85 rupees plan with but with out my knowledge i didn't receive any single intimation. kindly provide that different amount to me. Six month before i went Parrays vodafone showroom for connection post paid to prepaid conversation but they said you should come 5th only otherwise we cant change plan. that day evening i got call from vodafone executive, he said please continue post paid connection dont convert to prepaid we will provide waiver . recently i went Vodafone customer care chrompet office and contact your executive he said try to few months 45 rs plan. i have given request for postpaid to prepaid mobile conversion but he is doing marketing for change 45 rupees plan, finally he said try to use 45 rupees postpaid plan . as per the your executive request i given the application for change my plan into 45 rupees post post connection. now plan is changed without information/notification. ***************************** why vodafone doing like this activity with out information. kindly provide waiver my amount. every time vodofone doing like this. i am facing very very critical issue . Kindly check and provide the waiver amount. I am facing lot of issue and kindly do the needful.

For past few months i am facing lots of problem in recharging as I receive a message of bonus cards when i do it, it is not activated. I received special offer of RC195 + 88 bonus for data plan and 35 ps/call std/local, but only data plan activated. when i call for customer care they don't respond properly. Worst service received. And today i received a message to activate Bonus 42 by *121*42#, when i tried to activate I received to go for Bonus69. usually pop-up of wait until it activates. so i tried again i lost half my balance. This happens always. It is cheating once it is activated. second time activation should be denied. And i always receive Bonus 27 is expiring message after activating before one week. many times without remembering i would have done. so vodafone company cheats customer. no proper customer service. i lost lots of money using vodafone sim for many years. without proper service customers suffering. we don, t get proper message whether the bonus is getting activated. today alone I lost 130rupees in activating Bonus42. so without noticing many times this cheating has taken place. one of the customer care person cut the call even and they are harsh. very very poor and cheating service. please do the needful.

My vodafone is [protected]. I dailed *121# then in the rate cutter option I found offer that 1 Ps/sec local/std for 8 weeks with Rs 41. Accordingly I opted 1 for activation, however, nothing has been credited. It is a serious view. I spoke to customer care but nothing positive reply. Pl take necessary action.

Sir, while obtaining postpaid instead of prepaid connection for my daughter I was assured that bill amount will be around Rs 350/-. But current as well as last months will is more than Rs 600. Current months bill is for Rs. 699/-, bifurcation of bill amount as below. Rs. 599 (rentals and other charges + Rs 24 (Roaming charges) + Rs 100 (other charges) - Rs 100 (discount) + Rs 85 (service tax). I had not received any bill through e mail. Hence I am unable to know more about bill. I am not knowing what are the other charges and rentals as Rs 599, I opted for RS 299 plan. And my daughter is not using any smart phone. Kindly look into the matter, and herewith I am stating that I will not pay such a bill hereafter. My mobile no is [protected]

my name is midhun babu .my number is [protected].this is 3rd time i am complaining about the same incident, (hotshot )i am not aware of this offer .they are deducting money (rs 49)from my account from last 3 weeks .i already put a complaint for this . .first i want to deactivate this offer and plese refund my money

in april I noticed I was using more data than I had on my account as a good customer I rang Vodafone to up the 4gb allocated to my account I was told that there was an offer available to add extra 4gb onto my account free of charge giving me 8gb that's grt I thought however on checking my app the extra 4gb was not showing and I was getting close to my allowance I rang again to be told that the extra 4gb was on my account and not to worry I wont get charged if I pass 4gb ok I said a few days later I went over my 4gb allowance and charges were piling up I rang again the lady said that5 she would check my account the day before my bill was due to be proceesed and would remove the over usage charges for me I got a voicemail from her to verify she had removed said charges alls well I thought then I notice3d that only 4gb allowance was showing on my app I rang again they told me the system had now been changed and that 4gb is no longer available anyway even tho it was supposed to be on my account they gave me 2gb extra and a 3 month unlimited trial I checked my bank today and the charges had not been removed from my bill so Vodafone has removed money from my account that was not due andhas left me in poverty all I get now from customer services is that im on the new system and they cant check beyond the 11/june this is totally unacceptable and I need the conversation transcripts between myself and Vodafone for the period 01 april 2015 to 26/june 2015 as I need to send them to watchdog who are interested in this malpractice

i had made a recharge of 175MB on my vodafone number [protected] on 25/6/15 around 2 pm. next day when i checked data allowance it showed i have 81.55 MB left but i haven't downloaded anything. when i contacted vodafone customer care they kept my call on hold and then dissconnected. it had happended with me 3-4 times. earlier when i use to recharge by 1 GB data, after 3-4 days when i downloaded few songs a message use to come informing me that i had consumed 80% of total data. most recharges were made through paytm and freecharge . all recharges were for 3G data. plz help me.

I m very sorry to say u that i m portable coustumer from CEIIONE INDIA no [protected] due to poor service but i m very confuse because your services is also poor .last 5 months i complaints many time that my phone cannot connected to any basic phone n many time your employees assure me that we clear your problems but till this time no any clarification so if not cleared i again portable my no to another company.

I wanted to port my number [protected] from VODAFONE to IDEA in Ladnun -341306 in NAGAUR dist of Rajasthan. I submitted my docs on 23 May 2015 for porting. But after 10 days when MNP was not done, i asked vodafone cc about this . They said that the UPC code was wrong. Its ok . I again applied for code and submitted docs on 19 June. But till date there is no response. And when i contacted vodafone cc . They talked very irresponsively . I just want to get rid of vodafone. But they are not porting my number. Even its a prepaid number. Please help me.

I have 2 numbers with Vodafone. [protected] - This number is currently overpaid. [protected] - This number has pending amount to be paid. The services on [protected] is interrupted for the past 5 days. When asked about this, Vodafone says they will disconnect any number. They should have interrupted the services on [protected] ideally and not [protected]. I have made multiple complaints since morning to reinstate my services and i don't think they even care

I am writing this email in regards to one of my Vodafone Phone number [protected]. Reason- I wanted to close this number in October 2014 and I had approached Vodafone store situated in sector 18. As per discussion with one of the executive, he insisted me to come after 3rd of November as the billing cycle close on every 3rd of every month. Giving justification that you had advance paid (paid 1500 in September considering average bill of 750 for October) bill and you have to make multiple follow-ups in order to get the balance amount and that to in cheque. So I decided to come back on 4th of November. But on 4th of November I had received an bill generation sms and the amount demanded was around 3000.00. I was shocked to see the billing amount. I had called customer service to get more details and I got to learned that my Internet pack which of 2GB was closed by customer service executive on 31st October 2014 before the billing term or month end and that to without my permission and knowledge. Also I had not received any confirmation on my tab that my Internet service had been stopped. I asked customer care to correct the billing amount and refund the difference but the executive ask me to visit Vodafone store for correction. When I had shared my concern they offered me to discount 500.00 and gave me the reason that the bill had been generated and nothing can be done. I have dropped lots of email to corporate id (corporate.[protected]@vodafone.com) to resolve this issue but I had not got any reply. This was the id which was shared by one the representative sitting in IGATE office. But today I got another id from Vodafone complaint representative. Beside this I am regularly getting payment calls on behalf of your payment collection team and they constantly threatened me to spoil my SIBEL record or will send me legal notice or your current Vodafone phone number will be blocked or absurd and use of foul language. This is very disappointing to see a company like Vodafone which have global presence and their representatives are spoiling it's name. Every time they call and I had to explain the situation but nobody is trying to resolve this problem. Every time they demand 2250 amount which is the balance amount left after deduction of advanced amount paid by me in the month of September 2014 (800.00). Request you to correct the bill and billing amount so that the issue could be resolved. Also I dont want me balance amount. I am getting harassed by calls and notifications for Vodafone number [protected] wherein goof was done by one of your customer executive sitting in sector 18 store. I had made all possible effort to resolve the issue by paying visit to Vodafone stores, escalating to corporate id and calling customer services multiple times. This is my last effort to resolve the issue and I hope you will help me.

I am writing this email in regards to one of my Vodafone Phone number [protected]. Reason- I wanted to close this number in October 2014 and I had approached Vodafone store situated in sector 18. As per discussion with one of the executive, he insisted me to come after 3rd of November as the billing cycle close on every 3rd of every month. Giving justification that you had advance paid (paid 1500 in September considering average bill of 750 for October) bill and you have to make multiple follow-ups in order to get the balance amount and that to in cheque. So I decided to come back on 4th of November. But on 4th of November I had received an bill generation sms and the amount demanded was around 3000.00. I was shocked to see the billing amount. I had called customer service to get more details and I got to learned that my Internet pack which of 2GB was closed by customer service executive on 31st October 2014 before the billing term or month end and that to without my permission and knowledge. Also I had not received any confirmation on my tab that my Internet service had been stopped. I asked customer care to correct the billing amount and refund the difference but the executive ask me to visit Vodafone store for correction. When I had shared my concern they offered me to discount 500.00 and gave me the reason that the bill had been generated and nothing can be done. I have dropped lots of email to corporate id (corporate.[protected]@vodafone.com) to resolve this issue but I had not got any reply. This was the id which was shared by one the representative sitting in IGATE office. But today I got another id from Vodafone complaint representative. Beside this I am regularly getting payment calls on behalf of your payment collection team and they constantly threatened me to spoil my SIBEL record or will send me legal notice or your current Vodafone phone number will be blocked or absurd and use of foul language. This is very disappointing to see a company like Vodafone which have global presence and their representatives are spoiling it's name. Every time they call and I had to explain the situation but nobody is trying to resolve this problem. Every time they demand 2250 amount which is the balance amount left after deduction of advanced amount paid by me in the month of September 2014 (800.00). Request you to correct the bill and billing amount so that the issue could be resolved. Also I don't want me balance amount. I am getting harassed by calls and notifications for Vodafone number [protected] wherein goof was done by one of your customer executive sitting in sector 18 store. I had made all possible effort to resolve the issue by paying visit to Vodafone stores, escalating to corporate id and calling customer services multiple times. This is my last effort to resolve the issue and I hope you will help me.

Hi Team, I have been living in Laxmi Nagar, since past 4 years and using your connection since then, previous it use to work fine but since last two years I am facing with a lot of network issues. And In past few months the problem have aggravated like anything. Not only me but other people living with me are also facing the same issue. Please look into the matter, else we all have no other issue but to change the connection. Arshi [protected]