Vodafone India Complaints & Reviews

LOST IDEA PREPAID SIM CARD Company / Product Name:vadophone Sim State :gujarat Complaint Details : I am using idea mobile no.[protected], I lost my svmsung mobile along with sim card . So i am requesting you sir kindly block my sim card Name :pawan kumar Mobile no :[protected] Email address :[protected]@gmail.com

i have done 2g internet recharge of my vodaphone number [protected] through my canara bank account no.[protected] . recharge was not done but my account debit rs 249. so kindly refund me or recharge the 2G internet recharge.i have attach my bank account statement

Dear sir I am Sushant keyal My phone number is [protected]. Complaint made over phone on 25th June 2015. Vodafone is unneccessarily activating the services which I have not subsrcibed for and deducting balances from my prepaid balance. The following deductions has been made over the last 15 days Gaana khazana activated on June 10 2015 and amount deducted Rs. 35 Renewal of Gaana khazana on June 24 2015 and amount deducted Rs. 35 Video Cube activated on June 20 2015 and amount deducted Rs. 35 HOTSHOTS service activated on June 26 2015 and amount deducted is Rs. 49 Video cube renewed on June 24 and amount deducted Rs. 35 Totally 190 Rs. has been unnecessarily deducted from my account. I request you to please provide me refund because these are getting automatically deactivated. No help was received from Vodafone

I had made a 3g recharge of Rs.251/-, 1 GB data with a validity of 28 days to the Vodafone Number : [protected] on 24 th June and the amount got deducted from my bank account but the recharge was not successful. Please make a refund of the above mentioned amount.

I am using [protected], a Vodafone post paid number. My billing date and due date are 6th and 24th of every month. I was using a 2 GB internet pack and 199 talk plan. By the end of May 2015, Sankalan from Vodafone customer care, called me up for informing me about the internet data pack plan for 5 months, which will give me one month extra and the total charge is also less than what it would cost me if I pay every month. It was informed that if I activate that pack, the bill, which will be around 2500 INR, will be generated on 6 July and the due date will be 24 July. Hence I activated the pack. Now, from this month I started receiving sms for paying the bill, as it exceeded my credit limit, which is 1900 INR. I paid the bill that was generated on 6 June. I also received a call about that. I clarified that as the extra amount will appear in next month's bill, I will pay it in the next cycle. The customer care executive also agreed with me. Today at 10:49 am I received an sms that my services are interrupted and now I cannot use any of the services. I called the customer care helpdesk, but in a true sense, they are not helping at all. I spoke with Kanchan and Debashree Bera, who were constantly telling me that I have to pay at least 50% of the bill (before the billing cycle) to make my connection active again. Hence I have to pay the bill twice in this month, which was not intimated before. I request you to look into this manner and ensure that the customer care executive pass correct information. Thank you Regards, Shamba Mukherjee

Dear Sir, I recently shifted my operator from Vodafone to Airtel, I had a balance of Approx 900/- which is not refunded to me - I learnt from customer care that this amount will not be refunded. Whereas as per TRAI rule any customer change the operator - his account will be settled properly and all dues will be paid in either case.

TOMORROW AGAIN DEDUCTED OF RS 32/- FROM MY MOBILE BALANCE ON 24.06.15 NOW I AM TOTALLY DISAPPOINTED AND THINKING THAT IF NOT SOLVE THAT PROBLEM I WILL CLOSE THIS VODAFONE SIM... SUB - NOT ANY RESPONSE FROM VODAFONE CO. DEAR SIR I HAD ALREADY COMPLAINT AGAINST VODAFONE CO. REGARDING DEDUCTED AMOUNT. FOR IT VODAFONE CO. REPLY ME THAT YOUR DEDUCTED AMT WILL BE REFUND BUT TILL DATE NOT UPDATE MY MOBILE BALANCE. BY THE WAY VODAFONE CO. MESSAGE ARE MENTION BELOW :--- DEAR CUSTOMER, YOUR WAIVER OF RS 45 AGAINST THE SERVICE DNLD-P_SAL_LAMEF_F-45-SM HAS BEEN PROCESSED AND WILL BE UPDATE IN YOUR ACCOUNT TODAY... SO REQUEST YOU PLEASE SOLVE THE MY PROBLEM AS SOON AS POSSIBLE... FROM D.K.BISWAS PH- [protected]

Hi Sir/Maám, I have given the sim for porting from Tata Docomo to Vodafone on 13th june 2015 and now its 12 dayz over from the date of submission for porting. I got the message regarding porting from vodafone on 21st june saying your porting request TX557815 dated has been approved by your current operator. we will communicate the porting date and time shortly. but i dint get any call or any other messages regarding this . On 23rd june around morning the network has completly lost and till today 25th june i dint get the network(VODAFONE). Please kindly hel me to solve this issue .

dear sir mam i am retailer of vodafone my demo number is [protected], i recharge my custome number [protected] with 297 with this amount of recharge customer have to get 750local free mint but they got internet, what happen to vodafone sachems this makes me un happy please check and solve my problem.this can be destroy my image in market.please stop this thanks ishant singla

No Network Coverage on any third party network in Nigeria on my number, Else network available on another Vodafone no. of my colleague. Before going I Confirmed about the network coverage to an executive he told me that you get the coverage there, but since last 15 days there is No signal in my sim. I complaint so many times regarding that, They give different types of options to do and lastly after 12 days they told that there is no coverage of Vodafone in Nigeria. If there is no coverage of Vodafone in Nigeria then how my colleague phone is working and why the customer care executive told me that I get full network there. Due to this, I loss my important calls and Messages as its my important and old number and it is also registered with so many facility providing services. I am coming here for Last 2 years, I need my no working here.

I have visited Vodafone store and submitted by photo and address proof to migrate my corporate postpaid to prepaid. As suggested cleared by due amount in cash, till till the vodafone has not migrated the number to prepaid. Customer care executives are not able to provide any update, no amount pending on my account.Escalated the case to Nodal and Appellate authority but no response received from them. Unnecessary billing happening from not migrating the number. Please let me know if there is any way to do it. My mail ID [protected]@gmail.com and number [protected].

On 25/06/2015, in morning I recharged. my vodafone balance was Rs.15 but my balance of Rs. 10/- is deducted. now balance is Rs. 5 only. After talking to your customer care representative no genuine reason was found and not even proper response was given. Without my consent balance is deducted. please kindly refund Rs.10 back.

Hi team, I have reached the amount of Rs 33/ through USD code for all over India 40/paise traffic on Wednesday(17/06/2015) .the same day my local & STD call rate has been deducted 40 paise/minutes only.but next day morning an wares charged 90 paise /minutes. I have registered the complaint against this complaint number is: [protected] your executive are said will resolve this issue by 22/06/2015 by 12:30 pm.he said until don't make any call for std. I cannot wait till then with out std calls so i have reached RS 12/ for 15 days . now without my notice they are closed my complient.i have call and asked your executive he said does know the English only Hindi i have requested him to transfer the call to some one who knows the English he said no all are busy.he dont know english & he not transfor the call then how can resolve my problem. and your senior executive are not at all pick up the phone .then why they are sitting. Regard's Chokkalingam

I HAVE BOUGHT A PACKAGE OF 4 GB PLAN AND I CANT EVEN USE THE DATA AS 3G. ITS WORST THAN 2G. AND NETWORK IS NOT AVAILABLE MOST OF THE TIME. THE COMPANY CHEATS THE CUSTOMER AND GIVES LOT OF MENTAL STRAIN AND LOSS OF MONEY AND HOPE. AND THEY DONT HAVE A PROPER RESOLUTION FOR THIS.KINDLY DO THE NEEDFUL THANK U

Respected sir,
I am kunal varlekar living at shubham residency, near raj corner, pal road, surat, gujarat - 394510 and using the prepaid sim card of vodafone having no. [protected] since last two years and using the 3g services of this company since almost last one year.
My complaint is that there is no proper 3g signals can get in my residential address that mentioned above. In the past i had done lots of complaints in vodafone customer care regarding this network problem in my residential area but the company not take any step and solve the problem. But every time company said to hold on. Also i want to share that i am living in urban area of surat district not in rural area. Even though company is not solving this problem. So, i request to consumer forum to solve this problem as soon as possible.

Thank you,

With regards,

K. P varlekar

My Mobile no is [protected], at Kolkata. On 24/06/2015 I received a message from Vodaphone at 15.59 pm that ZEEDITTO service is activated as requested and Rs. 35/- was deducted from my balance. I would like to make it clear that no such request was ever made by me nor I require such services. I challenge to produce any evidence confirming my request in this regard. Accordingly after lot of try I could reach to customer care ( 155223) at about 16.44 pm for immediate deactivation and refund of Rs. 35/. I received a confirmatory message about deactivation about same time but no refund o[censored]nauthorized deduction of Rs. 35/ was made till now though I was assured about processing within next four hours. This is totally unauthorized action on the part of Vodaphone and amounts to usurp my fund illegally. Please note if deducted amount of Rs. 35/ is not refunded and restore to my balance, I shall initiate appropriate action making directors respondent in this matter after 24 hours of this notice. I perforce shall have to bring this matter to the notice of Directors at head quarter also. Pratibha Singh C/o A.N. Singh

There were 3 VAS has been deactivated which was activated without intimation. Customer care agent promised that rs.130.00 will be refunded on deactivation of services but still have not received.. Its been a week after the complaint is registered. Please look in to this issue soon..

Sir i have received a text message saying 100 rs discount on 3g offer, where if i recharge 147 rs instead of 251rs i get 1 gb 3g data for 30 days . but till now i got only 500 mb data and still 500 mb has due to be credited. I already called more than 10 times to customer care visited Vodafone stores 3 times still no proper response. So please do the needful. I have attached all the required documents proof.. Name: Murthy S V Number: [protected] Alternate number: [protected] I Will be looking forward for the reply..

The customer care of vodaphone is not helping me. I tried reaching out at their customer care stores, on their helpline number for various circles (maharastra and goa, mumbai circle) but they are not resolving my issue and keeping my number on hold for almost 40 mins. The issue is that my sim is not working from past 1-2 month, it was working fine before that. I was using this sim from past 5 years. Currently the incoming outgoing both are not working. I initially called at customer care, they said it can be rectified on at Maharashtra and goa circle as my sim is of pune. I called at this number also, they said since i m in Mumbai location, mumbai circcle customer care can handle it. I called there also, they said they cant help because this sim belongs to pune and i need to call at Maharashtra and goa circle. Even though i tried conveying them that i already called and they only asked me to call here, still they said they cant help. I visited Mumbai vodaphone help center located at hiranandani, but they also refused to help saying that since this sim if of pune, they cant help and i need to call at customer care. I tried doing live chat with their technicians, they asked me to recharge the sim with some amount. I recharged it with 300 top up. Then again they said to recharge it with some recharge which gives validity, i did it for 11 rs as per their recommendation. Still the issue is not resolved. I called at their feedback and complaint center, they are not accepting my complaint saying that i cant log complaint from feedback section and asking me to dial 198 from my cell. I told them that my number is not working and so how can i call at this number, still they are not ready to help me. i asked them to connect me to some manager or supervisor, they kept me on hold till 45 mins after which i lost my patience and thought of registering a complaint here. Please help me

I have a carporate plan on [protected] and take one add on no. under CUG. No is work for 4 days n then block for reason field verification pending. It should be done by ur side why i suffer for last 6 days. It is Vodafone company duty to do field verification and due to his casual approach why we suffer.