I have purchased a 3G connection with Dongle from PNG Corporate services Pvt. Ltd located at 172-B Rai Market, Ambala Cant., Haryana, a vodafone franchisee under invoice number- NHARCOCO019/2015-16 H21S15/17 and invoice date 04/06/2015. they have allotted new phone number [protected] after taking and verifying full Identification details. 10 days have passed, neither vodafone customer care (phone no [protected], 117 and 119) are responding adequately nor the said dealer (PNG services, Ambala Cantonment) is informing regarding activation resulting a lot of humiliation and delay in applying for recruitments via internet connection by my son. i have personally visited 6 times to the dealer and made certain phone calls most of which were not responded by the dealer. The matter is still unresolved and the number has not been activated. Please take necessary actions as per extent rules.
Vivek Bhatia
D-47, Rail Vihar (Near DRM complex)
Ambala Cantonment, Haryana
Contact Number: [protected]
Vodafone India customer support has been notified about the posted complaint.
We are in receipt of your complaint from TRAI regarding the services for your mobile numbers.
As per our telephonic conversation, we would like to inform you that, our network engineers have thoroughly investigated your complaint and have tried to find the possible solution under the circumstances. Maximizing and optimizing the network for an error free service is an ongoing activity of Vodafone.
We would like to confirm you that, the concern related to Network coverage at (H No-37 New Market Shops Timar Pur Nr-Post Office, DELHI- 110054), has been already appraised to our Network team and as per their feedback, a weak coverage is found in your location.
However, despite our best efforts towards optimization of the network, due to technical and other problems beyond our control, there could be certain points where indoor coverage may not be that good. We assure you that we are in the process of taking ample steps to enhance the network connectivity. Docket number for reference is [protected].
Mr. Guglani given below is the Service Request reference number; in case you need to check the status on your e-mail, you can share this number with us.
Service Request Number:[protected].
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Bharti Singh
Appellate Office
Vodafone Delhi
Contact numbers:
For any queries call 111 (chargeable for agent access @ 50p/3min) or +[protected]standard calling charges applicable)
For complaints/requests: 198 (toll free)
Appellate office :[protected] Available between 9:30 a.m. to 6 p.m.(Monday to Friday)
Fax number:[protected]
E-mail: appellate.[protected]@vodafone.com
Website: www.vodafone.in